Dispute Resolution

Dispute Resolution Systems

When disagreements occur or when you believe that the school is not meeting its legal obligations, there are various options available to resolve these disputes. Information about these options can be found on this webpage. It is usually to everyone’s advantage to try to resolve differences or correct any noncompliance concerns in the least adversarial manner and closest to the school level. This saves time, preserves relationships, and can result in better outcomes for the student as well as their family.

Due to the outbreak of COVID-19, the Bureau of Exceptional Student Education is encouraging individuals wishing to file a written complaint alleging that a public agency has violated state or federal requirements regarding the education of students with disabilities or students who are gifted to utilize the BEESScomplaints@fldoe.org email or call the office at 850-245-0475 if at all possible for the time being.

Facilitated IEP Meeting


State Complaints

Due Process Hearing Requests


  • The Center for Appropriate Dispute Resolution in Special Education or CADRE is funded through a grant from the U.S. Department of Education’s Office of Special Education Programs. CADRE’s goal is to encourage the use of mediation, facilitation, and other collaborative processes as strategies for resolving disagreements between parents and schools about children's educational programs and support services. Information to assist families is available at the following link: https://www.cadreworks.org/for-families.

  • Parent Center Hub from the Center for Parent Information & Resources (CPIR) is funded through a grant from the U.S. Department of Education’s Office of Special Education Programs and they partner with The Statewide Parent Advocacy Network (SPAN) to provide information and resources to parents and families related federal law the education of students with disabilities. Information to assist families is available at the following link: https://www.parentcenterhub.org/

  • Family Network on Disabilities (FND): a federally funded project to provide support for families of students with disabilities.  More information is available at the following location: https://fndusa.org/

  • Communication Tips offered by other federally funded Parent Training and Information Centers:

  • How to file a complaint related to the Family Educational Rights and Privacy Act (FERPA) with the United States Department of Education: https://studentprivacy.ed.gov/file-a-complaint