Florida Department of Education
Curriculum Framework

Program Title:	Risk Management and Insurance Operations
Career Cluster:	Business Management and Administration

CCC	
CIP Number	0552021500	
Program Type	College Credit	
Program Length	18 credit hours	
CTSO	PBL, BPA	
SOC Codes (all applicable) 	Please see the CIP to SOC Crosswalk located at the link below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Business Administration AS degree program (1552020102).  

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

The purpose of this program is to prepare students for further education and employment in the Insurance career cluster. The program is designed to develop the student’s general employability by improving their work attitudes, communication, critical thinking, technical skills, problem-solving skills and occupation-specific skills relative to insurance sales. 

The program content is broad-based to reflect the cross-functional relationships prevalent in risk management and insurance.  Students are exposed to related business practices such as standard operating procedures, budgeting, planning, organizing, marketing, customer service, property and casualty rules, personal insurance rules, and risk management theory.  Emphasis is placed on understanding the concept of risk, insurance sales, insurance products/policies, customer service, and providing the right coverage for the amount of risk exposure.  Learning is promoted via teamwork, case studies, practitioner guest lectures, video lectures, online learning aides, and visits to insurance agency and carrier sites.

This program prepares students for employment in roles such as:  Customer service representative, Insurance office assistant, Account Managers, Personal Lines Agent, Claims Adjuster, and Risk Analyst.

The content includes but is not limited to related business and insurance practices such as:  insurance standard policies and forms, Florida insurance regulations, operating procedures, planning, organizing, customer service, marketing, sales, and risk management.  Emphasis is placed on the development of business and risk management skills necessary to become efficient and effective in identifying customers’ insurance needs based on the amount of risk found and meeting profit goals within an insurance agency or carrier. 

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 18 credit hours.

Standards

After successfully completing this program, the student will be able to perform the following:

Professional Skills
01.0	Prepare and use financial information to support decision-making.  
02.0	Demonstrate an understanding of accounting operations. 
03.0	Manage business information using appropriate technology.  
04.0	Demonstrate effective business communication skills.  
05.0	Describe the significance of legal and ethical issues in a business environment.  
06.0	Demonstrate employability skills.  
07.0	Demonstrate an understanding of management activities.  

Insurance Specialization 
08.0	Demonstrate knowledge and application of product and service technology.  
09.0	Demonstrate knowledge of employee compensation and benefits plan.  
10.0	Develop a successful promotion plan for an insurance agency.  

Florida Department of Education
Student Performance Standards

Program Title:	Risk Management and Insurance Operations
CIP Number:		0552021500
Program Length:	18 credit hours	

This certificate program is part of the Business Administration AS degree program (1552020102).  At the completion of this program, the student will be able to:	
Professional Skills	
01.0	Prepare and use financial information to support decision-making. The student will be able to: 	
01.01	Apply the accounting cycle steps to various business scenarios.	
01.02	Apply cash control procedures to various business scenarios.	
01.03	Use source documents to prepare and analyze transactions. 	
01.04	Describe internal control methods, cyber security protocols, and fraud controls.	
01.05	Apply Generally Accepted Accounting Principles (GAAP) in the context of global business operations.	
01.06	Analyze financial information to make informed business decisions.	
02.0	Demonstrate an understanding of accounting operations. The student will be able to:	
02.01	Examine accounts receivable and payable in different business scenarios to identify possible issues.	
02.02	Compare and contrast profit vs. not-for-profit accounting.	
02.03	Prepare and interpret profit analysis reports and their impact on organizational performance.	
02.04	Describe differences in planning for operating expenditures and capital expenditures.	
02.05	Describe the principles related to pricing decisions.	
02.06	Use pricing principles to justify business decisions.	
02.07	Assess the impact of taxes on business operations.	
02.08	Conduct a basic financial ratio analysis.	
03.0	Manage business information using appropriate technology.  The student will be able to:	
03.01	Identify and use the appropriate technology in various business settings.	
03.02	Demonstrate proficiency in the use of word processing, spreadsheet, database, & presentation software, collaboration tools, and other office software commonly used in business.	
03.03	Utilize technology to access, research, analyze, organize and interpret business information. (i.e., dashboards, reports)	
04.0	Demonstrate effective business communication skills.  The student will be able to:	
04.01	Identify and effectively utilize appropriate oral and written communication skills in diverse business settings.	
04.02	Employ effective interpersonal communication skills in various business settings.	
04.03	Exhibit listening and empathy skills that aid in achieving stakeholder satisfaction.	
04.04	Demonstrate effective teamwork skills (collaboration, cooperation, negotiation, providing and receiving feedback).  	
04.05	Apply effective conflict resolution skills, including in legal, interpersonal, and ethical circumstances.	
04.06	Recognize the importance of a growth mindset to improve outcomes.	
04.07	Apply appropriate tone and professional demeanor in business communications, including e-mails, correspondence, conference calls, conversation, text messages and virtual meetings.  	
04.08	Apply business-level writing standards in all correspondence.	
04.09	Prepare, outline, and deliver an effective oral presentation in person as well as through a virtual live video platform, using appropriate visual material.	
04.10	Research and interpret information retrieved from various primary and secondary sources. 	
04.11	Compose a document responding to and interpreting diverse types of business information.	
04.12	Demonstrate ability to communicate effectively with diverse stakeholders.	
05.0	Describe the significance of legal and ethical issues in a business environment.  The student will be able to:	
05.01	Explain the essential elements of a contract and other negotiable instruments. 	
05.02	Differentiate the main types of intellectual property rights.	
05.03	Identify the appropriate use of employer property.	
05.04	Describe the role of confidentiality in business.	
05.05	Explain the decision-making process using ethical reasoning and the consequences of unethical choices in a business environment.	
05.06	Differentiate between ethical reasoning and judgment and acting in accordance with legal responsibilities.	
05.07	Discuss how values, attitudes, and cultural differences influence ethical decision-making.	
05.08	Explain legal, ethical, and privacy issues related to business communications, including the transmission and storage of electronic data. 	
06.0	Demonstrate employability skills.  The student will be able to:	
06.01	Identify sources of employment, internship, and apprenticeship opportunities, where applicable.	
06.02	Use government digital resources to identify jobs, wage, and employment trends for your occupation.	
06.03	Describe the job search process.	
06.04	Complete a resume and a cover letter.	
06.05	Complete an electronic job application form correctly.	
06.06	Identify methods for securing an employment reference.	
06.07	Prepare a resume for electronic distribution.	
06.08	Demonstrate effective job interview techniques and identify different types of interviews.	
06.09	Identify pre- and post- interview strategies.	
06.10	Identify and demonstrate appropriate responses to feedback from supervisors.	
06.11	Identify and demonstrate acceptable work habits.	
06.12	Describe the importance of an employee’s ability to be flexible in the workplace.	
06.13	Demonstrate effective time management skills.	
07.0	Demonstrate an understanding of management activities.  The student will be able to:	
07.01	Describe the functions of management and their impact on an organization’s ability to achieve its goals.	
07.02	Describe how an organization’s mission and vision drive the formation of strategic policy.	
07.03	Distinguish the goals among business, government, and non-profit organizations.	
07.04	Describe basic management roles, including interpersonal, informational and decision-making.	
07.05	Discuss political, conceptual, interpersonal, and diagnostic skills required in management. 	
07.06	Describe the value and application of data to management decision-making.	
07.07	Describe how creativity and innovation are significant contributions to successful management.      	
07.08	Identify the impact of organizational culture.	
Insurance Specialization	
08.0	Demonstrate knowledge and application of product and service technology.  The student will be able to:	
08.01	Explain the terms, conditions, and coverage found in the standard commercial fire policy.	
08.02	List and explain the purposes of the forms that can be added to the standard commercial fire policy.	
08.03	Discuss the standard clauses found in various commercial fire and allied forms.	
08.04	List and explain the various commercial coverage forms available.	
08.05	Discuss the different types of insurance contracts available to cover consequential and contingent losses.	
08.06	Describe the procedure followed in the rating of fire and allied lines insurance	
08.07	Explain the purpose and scope of the special flood and windstorm programs.	
08.08	Discuss the comprehensive glass policy.	
08.09	Discuss the basic inland marine policy, including contractor’s equipment.	
08.10	Discuss the coverage afforded by the ocean marine policies.	
08.11	List the major commercial inland marine coverage and explain the use and purpose.	
08.12	Describe the procedure followed in the rating of inland marine insurance contracts and demonstrate this understanding.	
08.13	Explain the liability of an ocean carrier for the property of others.	
08.14	List and explain the nature of the insurable interests in an ocean marine venture.	
08.15	List and define the ocean marine perils.	
08.16	Explain the purpose of the basic ocean marine clauses.	
08.17	Discuss the principles and application of the law of negligence.	
08.18	Explain commercial general liability coverage and its application to practical situations.	
08.19	List the different commercial liability coverage and explain the application to practical situations, including but not limited to professional liability, errors & omissions, liquor liability, directors & officers, & cyber liability.	
08.20	Discuss the negligence liability of automobile owners and operators.	
08.21	Explain the various commercial automobile coverage parts, including but not limited to physical damage, liability, and uninsured motorist.	
08.22	List the different automobile insurance policies and explain the differences among them.	
08.23	Discuss the negligence liability of employers.	
08.24	Discuss the coverage, endorsements, conditions and exclusions found in Worker's Compensation policies.	
08.25	Discuss the purpose and operation of the Florida Joint Underwriters Association (FJUA).	
08.26	Discuss the nature of the boiler and machinery (equipment breakdown) hazard.	
08.27	List and explain the basic coverage found in boiler and machinery policies.	
08.28	Define the basic crime terms.	
08.29	List and discuss the basic and miscellaneous commercial crime coverage forms.	
08.30	Explain the purposes, advantages and disadvantages of crime deductibles.	
08.31	List the cybercrime coverages and describe their function.	
08.32	Discuss the comprehensive glass policy.	
08.33	Explain the purposes of fidelity bonds.	
08.34	Define certain basic terms used in the fidelity field, including types of fidelity bonds.	
08.35	Explain the differences between suretyship and insurance.	
08.36	List and identify the parties to a surety bond and the different types of surety bonds.	
08.37	Discuss the history and concept of commercial multiple line insurance and explain the advantages of packaging.	
08.38	List and discuss the various commercial multiple line programs.	
08.39	Explain the purpose of aviation insurance coverage.	
08.40	Explain the purpose of life insurance coverage regarding business.	
08.41	Define the terms used in life insurance and explain the various types of life insurance.	
08.42	Define health insurance.	
08.43	Identify and explain the difference between individual and group health insurance.	
08.44	Define a Certificate of Insurance.	
08.45	Explain the components of a Certificate of Insurance. 	
08.46	Determine when a Certificate of Insurance is needed.	
09.0	Demonstrate knowledge of employee compensation and benefits plan.  The student will be able to:	
09.01	Distinguish between the various types of wage and salary plans.	
09.02	Identify reasons why different wages and salaries are paid for different jobs.	
09.03	Describe the most common kinds of fringe benefits.	
09.04	Explain major provisions of both the Occupational Safety and Health Act and the Social Security Act.	
10.0	Develop a successful promotion plan for an insurance agency.  The student will be able to:	
10.01	Identify the major methods of promotion.	
10.02	List the sources of advertising.	
10.03	Identify information sources for planning an advertising program.	
10.04	Discuss factors involved in managing promotion including cost, timeliness, and legality.	
10.05	Explain how understanding the customer can improve personal selling.	
10.06	Show how a salesperson can use product knowledge.	
10.07	Instruct employees in effective sales techniques.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda (PBL) and Business Professionals of America (BPA) are the co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.