Florida Department of Education
Curriculum Framework 

Program Title:	Business Operations
Career Cluster:	Business Management and Administration

CCC	
CIP Number	0552020104	
Program Type	College Credit Certificate (CCC)	
Program Length	18 credit hours	
CTSO	PBL, BPA	
SOC Codes (all applicable) 	Please see the CIP to SOC Crosswalk located at the link below.	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Business Administration AS degree program (1552020102).   

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to instruction to individuals in the areas of planning, organizing, directing and controlling of a business, with emphasis on selected theories of management and decision-making and the knowledge and understanding necessary for managing people and functions.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

Professional Skills
01.0	Prepare and use financial information to support decision-making.   
02.0	Demonstrate an understanding of accounting operations.  
03.0	Manage business information using appropriate technology.   
04.0	Demonstrate effective business communication skills.   
05.0	Describe the significance of legal and ethical issues in a business environment.   
06.0	Demonstrate employability skills.   
07.0	Demonstrate an understanding of management activities.   

In addition, students will complete the outcomes in one of the following specializations:

Banking Specialization 
08.0	Understand terminology unique to the banking industry.   
09.0	Demonstrate knowledge of basic functions of banking institutions.   
10.0	Utilize effective cross selling techniques and procedures for financial services.   
11.0	Demonstrate knowledge of the history, growth and structure of the banking industry.   
12.0	Demonstrate foundational knowledge of banking operations.   
13.0	Identify security procedures for the detection and prevention of bank fraud.   
14.0	Demonstrate understanding of money and banking.   
15.0	Demonstrate knowledge of economic principles.   

Human Resources Specialization 
16.0	Examine the major principles of human resources.

International Business Specialization 
17.0	Demonstrate knowledge of international marketing and distribution activities.
18.0	Demonstrate knowledge of international banking, accounting, and finance activities.
19.0	Demonstrate knowledge of international socio-cultural business practices.
20.0	Demonstrate knowledge of international law and economic activities.

Management Specialization 
21.0	Demonstrate knowledge of the principles and practices of management.
22.0	Demonstrate knowledge of essential human relations skills.
23.0	Demonstrate knowledge of the responsibilities, challenges, and attributes of each level of management. 

Small Business Management Specialization 
24.0	Demonstrate knowledge of small business management functions.

Florida Department of Education
Student Performance Standards

Program Title:	Business Operations
CIP Number:		0552020104
Program Length:	18 credit hours	

This certificate program is part of the Business Administration AS degree program (1552020102).  At the completion of this program, the student will be able to:	
Professional Skills	
01.0	Prepare and use financial information to support decision-making. The student will be able to: 	
01.01	Apply the accounting cycle steps to various business scenarios.	
01.02	Apply cash control procedures to various business scenarios.	
01.03	Use source documents to prepare and analyze transactions. 	
01.04	Describe internal control methods, cyber security protocols, and fraud controls.	
01.05	Apply Generally Accepted Accounting Principles (GAAP) in the context of global business operations.	
01.06	Analyze financial information to make informed business decisions.	
02.0	Demonstrate an understanding of accounting operations. The student will be able to:	
02.01	Examine accounts receivable and payable in different business scenarios to identify possible issues.	
02.02	Compare and contrast profit vs. not-for-profit accounting.	
02.03	Prepare and interpret profit analysis reports and their impact on organizational performance.	
02.04	Describe differences in planning for operating expenditures and capital expenditures.	
02.05	Describe the principles related to pricing decisions.	
02.06	Use pricing principles to justify business decisions.	
02.07	Assess the impact of taxes on business operations.	
02.08	Conduct a basic financial ratio analysis.	
03.0	Manage business information using appropriate technology.  The student will be able to:	
03.01	Identify and use the appropriate technology in various business settings.	
03.02	Demonstrate proficiency in the use of word processing, spreadsheet, database, & presentation software, collaboration tools, and other office software commonly used in business.	
03.03	Utilize technology to access, research, analyze, organize and interpret business information. (i.e., dashboards, reports)	
04.0	Demonstrate effective business communication skills.  The student will be able to:	
04.01	Identify and effectively utilize appropriate oral and written communication skills in diverse business settings.	
04.02	Employ effective interpersonal communication skills in various business settings.	
04.03	Exhibit listening and empathy skills that aid in achieving stakeholder satisfaction.	
04.04	Demonstrate effective teamwork skills (collaboration, cooperation, negotiation, providing and receiving feedback).  	
04.05	Apply effective conflict resolution skills, including in legal, interpersonal, and ethical circumstances.	
04.06	Recognize the importance of a growth mindset to improve outcomes.	
04.07	Apply appropriate tone and professional demeanor in business communications, including e-mails, correspondence, conference calls, conversation, text messages and virtual meetings.  	
04.08	Apply business-level writing standards in all correspondence.	
04.09	Prepare, outline, and deliver an effective oral presentation in person as well as through a virtual live video platform, using appropriate visual material.	
04.10	Research and interpret information retrieved from various primary and secondary sources. 	
04.11	Compose a document responding to and interpreting diverse types of business information.	
04.12	Demonstrate ability to communicate effectively with diverse stakeholders.	
05.0	Describe the significance of legal and ethical issues in a business environment.  The student will be able to:	
05.01	Explain the essential elements of a contract and other negotiable instruments. 	
05.02	Differentiate the main types of intellectual property rights.	
05.03	Identify the appropriate use of employer property.	
05.04	Describe the role of confidentiality in business.	
05.05	Explain the decision-making process using ethical reasoning and the consequences of unethical choices in a business environment.	
05.06	Differentiate between ethical reasoning and judgment and acting in accordance with legal responsibilities.	
05.07	Discuss how values, attitudes, and cultural differences influence ethical decision-making.	
05.08	Explain legal, ethical, and privacy issues related to business communications, including the transmission and storage of electronic data. 	
06.0	Demonstrate employability skills.  The student will be able to:	
06.01	Identify sources of employment, internship, and apprenticeship opportunities, where applicable.	
06.02	Use government digital resources to identify jobs, wage, and employment trends for your occupation.	
06.03	Describe the job search process.	
06.04	Complete a resume and a cover letter.	
06.05	Complete an electronic job application form correctly.	
06.06	Identify methods for securing an employment reference.	
06.07	Prepare a resume for electronic distribution.	
06.08	Demonstrate effective job interview techniques and identify different types of interviews.	
06.09	Identify pre- and post- interview strategies.	
06.10	Identify and demonstrate appropriate responses to feedback from supervisors.	
06.11	Identify and demonstrate acceptable work habits.	
06.12	Describe the importance of an employee’s ability to be flexible in the workplace.	
06.13	Demonstrate effective time management skills.	
07.0	Demonstrate an understanding of management activities.  The student will be able to:	
07.01	Describe the functions of management and their impact on an organization’s ability to achieve its goals.	
07.02	Describe how an organization’s mission and vision drive the formation of strategic policy.	
07.03	Distinguish the goals among business, government, and non-profit organizations.	
07.04	Describe basic management roles, including interpersonal, informational and decision-making.	
07.05	Discuss political, conceptual, interpersonal, and diagnostic skills required in management. 	
07.06	Describe the value and application of data to management decision-making.	
07.07	Describe how creativity and innovation are significant contributions to successful management.      	
07.08	Identify the impact of organizational culture.	
Banking Specialization	
08.0	Understand terminology unique to the banking industry.  The student will be able to:	
08.01	Understand and use terminology as it applies to the banking industry.	
08.02	Interpret and convey banking terminology to communicate effectively with customers.	
09.0	Demonstrate knowledge of basic functions of banking institutions.  The student will be able to:	
09.01	Describe the basic functions of a financial institution.	
09.02	Explain how the functions of a financial institution are interrelated.	
09.03	Discuss which departments and employees are responsible for the different functions.	
10.0	Utilize effective cross selling techniques and procedures for financial services.  The student will be able to:	
10.01	Demonstrate knowledge of all services offered by financial institutions for purposes of cross selling.	
10.02	Demonstrate the procedures related to cross selling and explain their importance.	
10.03	Analyze ethical considerations related to cross selling financial services.	
11.0	Demonstrate knowledge of the history, growth and structure of the banking industry.  The student will be able to:	
11.01	Describe the evolution of American banking institutions.	
11.02	Describe the functions of regulatory agencies and their impact on the banking industry.	
11.03	Identify major acts and important regulations resulting from the growth and changes in banking institutions.	
11.04	Differentiate between banks and other financial institutions that offer banking services.	
11.05	Explain the role of bank rating agencies.  	
11.06	Discuss the role of the CRA (Community Reinvestment Act).	
12.0	Demonstrate foundational knowledge of banking operations. The student will be able to:	
12.01	Locate information on a customer's account and explain what information is to be given over the phone and to whom it can be given.	
12.02	Explain the routing system for payment of a check in the Check 21 environment.	
12.03	Identify and describe standard bank policies, including state regulations.	
12.04	Explain how a credit score is tabulated.	
13.0	Identify security procedures for the detection and prevention of bank fraud.  The student will be able to:	
13.01	Explain the components of and process for filing a Currency Transaction Report (CTR).	
13.02	Describe the importance of information security, including cybersecurity protocols.	
13.03	Identify and describe common types of bank fraud.	
13.04	Identify and describe security precautions and methods used to deter bank fraud.	
14.0	Demonstrate understanding of money and banking.  The student will be able to:	
14.01	Identify current trends in financial services deregulation and diversified financial services.	
14.02	Differentiate among corporation and other forms of business.	
14.03	Identify and explain the components of a corporate charter and bylaws.	
14.04	Describe capital acquisition and subsequent equity and debt functions.	
14.05	Discuss the functions of securities markets and the SEC (Securities and Exchange Commission) regulations.	
14.06	Define business failure, reorganization, dissolutions, and liquidation.	
14.07	Conduct a basic financial ratio analysis.	
14.08	Identify and describe the major types of financial markets and what distinguishes them.	
14.09	Identify and describe the major types of financial intermediaries and what distinguishes them.	
14.10	Define a financial system and describe its purpose.	
14.11	Explain concepts of loan to value, time value of money, compounding of interest, and amortization.	
14.12	Discuss credit information sources.	
15.0	Demonstrate knowledge of economic principles.  The student will be able to:	
15.01	Differentiate between monetary and fiscal policy.	
15.02	Explain production, consumption, GDP (Gross Domestic Product) and business cycles.	
15.03	Explain the interrelationship between the Federal Reserve System and commercial banks.	
15.04	Identify and describe the economic factors that cause interest rates to rise and decline.	
15.05	Define inflation and describe its impact on the economy.	
Human Resources Specialization	
16.0	Examine the major principles of human resources.  The student will be able to:	
16.01	Analyze the functions of human resources.	
16.02	Explain the employer’s relationship with the Human Resources Department.	
16.03	Analyze the strategic role of human resources in an organization.	
16.04	Compare and contrast the benefits and limitations of internal and external recruiting.	
16.05	Describe various methods of recruitment.	
16.06	Create and analyze job descriptions and position requirements.	
16.07	Analyze KSAs (knowledge, skills, & abilities) of potential internal candidates for open positions.	
16.08	Describe interviewing skills and techniques appropriate to in-person and virtual settings.	
16.09	Describe the process of onboarding.	
16.10	Identify training and development strategies within the human resources department.	
16.11	Analyze and select appropriate in-person and virtual interview techniques.	
16.12	Identify candidates for selection and hiring, including contract and temporary positions.	
16.13	Describe compensation and benefit plans.	
16.14	Describe the legal issues associated with compensation and benefit plans.	
16.15	Identify human resource challenges and provide possible solutions.	
16.16	Identify proactive steps to address potential human resource challenges.	
16.17	Describe the provisions of the Civil Rights Acts, Equal Employment Opportunity Commission (EEOC), American with Disabilities Act (ADA), Equal Pay Act (EPA), Fair Labor Standards Act, Affordable Care Act (ACA), Family and Medical Leave Act (FMLA), and other laws as they apply to human resource functions.	
16.18	Describe the oversight function of Federal and State administrative and regulatory agencies as they relate to human resources.	
16.19	Explain how perceptions of compensation differ among different stakeholders.	
16.20	Define internal equity within an organization.	
16.21	Discuss external competitiveness.	
16.22	Examine the effect of political, economic, social, and cultural factors on human resources.	
16.23	Identify criteria for effective performance management.	
16.24	Discuss the employment and onboarding processes for contract and temporary positions.	
International Business Specialization	
17.0	Understand international marketing and distribution activities.  The student will be able to:	
17.01	Explain the complex and dynamic international business relationships among countries, regions, and global institutions.	
17.02	Identify, explore, and analyze global resources related to international business.	
17.03	Prepare international sales and purchase agreements.	
17.04	Demonstrate decision-making abilities that generate marketing strategies using products, prices, places, and promotions specifically related to international business.	
17.05	Compare and contrast the benefits and limitations of various modes of transporting goods internationally.	
17.06	Determine transportation costs.	
17.07	Recognize the types of international business organizations and their structures.	
17.08	Identify and describe a customer segment across cultures.	
17.09	Identify and critically analyze international business opportunities.	
17.10	Demonstrate an understanding of global economic integration as it relates to distribution.	
17.11	Recognize the benefits and limitations of using digital currency in global business.	
17.12	Discuss the use of e-commerce in the global business environment.	
17.13	Explain the risks associated with global entry and exit strategies.	
18.0	Demonstrate knowledge of international banking, accounting, and finance activities.  The student will be able to:	
18.01	Identify various payment methods.	
18.02	Describe the process of preparing instruments of international payment, including letters of credit.	
18.03	Identify various sources of financing.	
18.04	Calculate foreign currency using exchange rates.	
18.05	Describe the risk factors related to foreign exchange.	
18.06	Discuss countertrade in international transactions.	
18.07	Describe the common challenges with import/export transactions and processes.	
18.08	Describe the history of various global monetary systems including the Gold Standard, Fixed Rate, and Floating Rate Exchange systems.	
18.09	Describe the differences in accounting standards across nations.	
19.0	Demonstrate knowledge of international socio-cultural business practices.  The student will be able to:	
19.01	Compare and contrast international business customs and practices.	
19.02	Identify countries within regional trade organizations.	
19.03	Explain the various elements of the Hofstede Model as a tool for understanding cultural differences.	
19.04	Describe the role of religion in global business.	
20.0	Demonstrate knowledge of international law and economic activities.  The student will be able to:	
20.01	Identify requirements necessary to comply with international contracts.	
20.02	Identify requirements necessary to comply with international laws and treaties.	
20.03	Describe the benefits and limitations of free trade.	
20.04	Discuss the benefits and limitations of various trade barriers.	
20.05	Discuss the benefits and limitations of globalization.	
20.06	Describe the role of various global institutions in international business.	
20.07	Describe the role of United States government agencies in international business.	
20.08	Describe corporate social responsibility and its impact on the global economy.	
20.09	Describe the role of expatriation and repatriation.	
20.10	Compare and contrast various global staffing practices and procedures.	
20.11	Describe challenges related to performance appraisals in global business operations.	
20.12	Discuss and debate ethical issues associated with global business.	
Management Specialization	
21.0	Demonstrate knowledge of principles and practices of management.  The student will be able to:	
21.01	Describe the three basic levels of management and types of positions associated with each.	
21.02	Discuss the different facets of social responsibility and their impact on business.	
21.03	Analyze the differences between ethical leadership and legal responsibility.	
21.04	Compare and contrast the different types of plans: strategic, operational, and tactical.	
21.05	Distinguish between an organization’s mission and vision.	
21.06	Identify and describe various planning activities, including goal setting and budgeting; as well as creating and establishing policies and procedures.	
21.07	Describe and give applications of the process of rational decision-making.	
21.08	Define the organizing function of management and identify various activities associated with it.	
21.09	Discuss the relationship between authority and responsibility.	
21.10	Describe different types of organizational structures.	
21.11	Distinguish between leadership and management.	
21.12	Describe the key elements of leadership theories.	
21.13	Discuss the key elements of motivation theories.	
21.14	Describe the relationship between the planning and control functions.	
21.15	Describe various types of control techniques used in the workplace.	
21.16	Describe various crisis management techniques.	
22.0	Demonstrate knowledge of essential human relations skills.  The student will be able to:	
22.01	Discuss the importance of effective human relations skills in organizations.	
22.02	Describe how self-esteem, perception, and values impact job performance.	
22.03	Describe group dynamics and its effect on employee performance.	
22.04	Discuss the effects of stress on employees and the organization and how to effectively manage it.	
23.0	Demonstrate knowledge of the responsibilities, challenges, and attributes of each level of management. The student will be able to:	
23.01	Discuss the challenges involved in making the transition from employee to manager.	
23.02	Identify key supervisory responsibilities unique to each management level.	
23.03	Discuss key attributes of managers, and identify which skills are most important for each management level.	
Small Business Management Specialization	
24.0	Demonstrate knowledge of small business management functions.  The student will be able to:	
24.01	Describe the principles of small business management including planning and ethics.	
24.02	Identify principles and systems of accounting in a small business.	
24.03	Identify and describe budgeting and break-even analysis processes.	
24.04	Explain the principles of financing and cash management in the small business.	
24.05	Identify the fundamentals of advertising and marketing products and services in the small business.	
24.06	Describe the principles of inventory management.	
24.07	Identify emerging technology trends in small business operations.	
24.08	Explain basic management functions of leading, organizing, staffing, and motivating.	
24.09	Discuss the components, function, importance, and mechanics of a business plan.	
24.10	Identify and describe the components of cost accounting.	
24.11	Identify and describe fundamental legal issues and government regulations facing small business owners.	
24.12	Describe the process of creating and managing a labor relations program in a small business.	
24.13	Explain the role of e-commerce.	
24.14	Compare and contrast the various forms of business ownership.	
24.15	Discuss the benefits and limitations of family or home-based businesses.	
24.16	Describe the process of creating and managing an effective human resources program in a small business.	
24.17	Analyze and interpret the basic financial statements (balance sheet, income statement, cash flow statement).	
24.18	Compare and contrast the various forms of funding a small business.	
24.19	Identify valuation methods.	
24.20	Discuss the components, function, importance, and mechanics of a business model canvas.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda (PBL) and Business Professionals of America (BPA) are the co-curricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.