Florida Department of Education
Curriculum Framework 

Program Title:	Medical Administrative Specialist
Program Type:	Career Preparatory
Career Cluster:	Business Management and Administration

Secondary – Career Preparatory	
Program Number	8212300	
CIP Number	0551071603	
Grade Level	9-12	
Standard Length	4 credits	
Teacher Certification	Refer to the Program Structure section.	
CTSO	FBLA, BPA, SkillsUSA	
SOC Codes (all applicable)	15-1151 – Computer User Support Specialists
43-4171 – Receptionists and Information Clerks
43-6013 – Medical Secretaries	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose 

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers as an Information Technology Assistant, Front Desk Specialist, Medical Office Technologist, and Medical Administrative Specialist in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to the use of technology to develop communication skills, higher level thinking skills, and decision-making skills; medical terminology; the performance of office procedures specific to the medical environment; transcription of medical documents from machine dictation; the production of quality work in an efficient manner using advanced features of business software applications; research of job opportunities; and the production of high-quality employment portfolios and job-seeking documents.

Program Structure

This program is a planned sequence of instruction consisting of four (4) credits.  

The following table illustrates the secondary program structure:

Course Number	Course Title	Teacher Certification	Length	SOC Code	Level	Graduation Requirement	
8207310	Digital Information Technology	DIT Teacher Certifications	1 credit	15-1151	2	CT	
8212110	Administrative Office Technology 1	BUS ED 1 @2
CLERICAL @7 7 G
MANAG SUPV 7 G
SECRETAR 7 G
TC COOP ED @7
VOE @7	1 credit	43-4171	2	CT	
8212201	Medical Office Technology 1	BUS ED 1 @2
CLERICAL @7 7 G
SECRETAR 7 G
MANAG SUPV 7  G
TC COOP ED @7
VOE @7	1 credit	43-6013	2	CT	
8212202	Medical Office Technology 2		1 credit		2	CT	
(Graduation Requirement Codes: CT= Career & Technical Education, EQ= Equally Rigorous Science, EC= Economics, MA= Mathematics, 
PL= Personal Financial Literacy)

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

Digital Information Technology (8207310) is the first course in this and other programs within the Business Management & Administration Career Cluster.  Standards 01.0 – 15.0 are associated with this course.

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge, skill, and application of information technology to accomplish job objectives and enhance workplace performance.   
02.0	Develop an awareness of microcomputers.   
03.0	Demonstrate an understanding of networks.   
04.0	Use word processing applications to enhance the effectiveness of various types of documents and communication.  
05.0	Use presentation applications to enhance communication skills.   
06.0	Use spreadsheet applications to enhance communication skills.  
07.0	Use database applications to store and organize data.  
08.0	Use electronic mail to enhance communication skills.  
09.0	Investigate individual assessment and job/career exploration and individual career planning that reflect the transition from school to work, lifelong learning, and personal and professional goals.   
10.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.   
11.0	Demonstrate competence using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.   
12.0	Develop awareness of computer languages, web-based & software applications, and emerging technologies.   
13.0	Demonstrate an understanding of basic html by creating a simple web page.  
14.0	Demonstrate comprehension and communication skills.   
15.0	Use social media to enhance online communication and develop an awareness of a digital footprint.  
16.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance by applying ergonomic principles applicable to the configuration of computer workstations. 
17.0	Demonstrate language arts knowledge and skills.
18.0	Apply professional oral and written communication skills in a courteous, concise, and correct manner.
19.0	Solve problems using critical thinking skills, creativity, and innovation and by interpreting information and ideas.
20.0	Perform introductory administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
21.0	Perform medical office functions and responsibilities to accomplish job objectives and enhance workplace performance.
22.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
23.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
24.0	Demonstrate the importance of professional ethics and responsibilities in a medical office environment.
25.0	Demonstrate employability skills.
26.0	Participate in a medical office simulated work-based learning experience.
27.0	Perform intermediate and advanced medical office functions and responsibilities to accomplish job objectives and enhance workplace performance.
28.0	Use technology to increase medical office productivity and enhance workplace performance.
29.0	Demonstrate business management skills.
30.0	Demonstrate the importance of health, safety, and environmental management systems in medical organizations and their importance to organizational performance and regulatory compliance.
31.0	Understand financial concepts, procedures, and strategies.
32.0	Explain the importance of employability skills and entrepreneurial skills.
33.0	Participate in a medical administrative office internship or advanced simulated work-based learning experience.

Florida Department of Education
Student Performance Standards

Course Title:		Digital Information Technology
Course Number:	8207310
Course Credit:	1

Course Description:

This core course is designed to provide a basic overview of current business and information systems and trends, and to introduce students to fundamental skills required for today's business and academic environments.  Emphasis is placed on developing fundamental computer skills.  The intention of this course is to prepare students to be successful both personally and professionally in an information-based society.  Digital Information Technology includes the exploration and use of: databases, the internet, spreadsheets, presentation applications, management of personal information and email, word processing and document manipulation, HTML, web page design, and the integration of these programs using software that meets industry standards.  

Digital Information Technology (8207310) is part of several programs across the various CTE career clusters.  To ensure consistency, the standards and benchmarks for this course (01.0 – 15.0) have been placed in a separate document.   To access this document, visit: Digital Information Technology (8207310).

Florida Department of Education
Student Performance Standards

Course Title: 		Administrative Office Technology 1
Course Number: 	8212110
Course Credit:	1

Course Description:

This course is designed to assist with administrative and general office duties in a support capacity.  This course explores and expands the core competencies in the areas of personal and professional development and promotes the application of higher-level office procedures tasks and communications skills through the use of technology.  

CTE Standards and Benchmarks	
16.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance by applying ergonomic principles applicable to the configuration of computer workstations.  The student will be able to:	
16.01	Enhance proficiency with touch keyboarding skills (speed and accuracy to enter and manipulate data. 	
16.02	Use communications, networking, and cross-team collaboration to perform tasks and solve problems in business environments. 	
16.03	Apply knowledge of ergonomic principles to the configuration of work areas to enhance workplace performance.	
16.04	Perform proofreading skills including electronic reference tools.	
16.05	Create documents using intermediate and advanced features in word processing, spreadsheet, presentation, electronic mail, and multimedia software.	
16.06	Access, process, and transmit information throughout all mediums.	
16.07	Perform basic care of workstations, computers, and peripherals.	
17.0	Demonstrate language arts knowledge and skills.  The student will be able to:	
17.01	Locate, synthesize, and evaluate key elements of oral and written information.	
17.02	Apply knowledge of editing to drafts and revise written documents using correct grammar, punctuation, and vocabulary.	
18.0	Apply professional oral and written communication skills in a courteous, concise, and correct manner.  The student will be able to:	
18.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
18.02	Locate, organize, and reference written information from various sources.	
18.03	Design, develop, and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
18.04	Apply active listening skills to obtain and clarify information.	
18.05	Exhibit public relations skills that aid in achieving stakeholder satisfaction.	
18.06	Integrate all forms of communication.	
18.07	Discuss the need for professional demeanor in all business communications.	
18.08	Discuss the importance of universally understood methods of verbal communication.	
19.0	Solve problems using critical thinking skills, creativity, and innovation and by interpreting information and ideas.  The student will be able to:	
19.01	Employ critical thinking skills independently and in teams to solve problems and make informed decisions.	
19.02	Conduct technical research to gather information necessary for decision-making.	
19.03	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
19.04	Develop and interpret tables, charts, and presentations.	
19.05	Identify the benefits of working as a team for a client.	
20.0	Perform introductory administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.  The student will be able to:	
20.01	Apply the use of information management tools to develop and coordinate the distribution of work. 	
20.02	Maintain equipment and supplies.	
20.03	Perform financial functions. 	
20.04	Determine the most efficient method of sending business documents and materials.	
20.05	Produce a variety of design layouts (e.g., flyers, postcards, brochures, business cards, and letterhead).	

Florida Department of Education
Student Performance Standards

Course Title: 	Medical Office Technology 1
Course Number: 	8212201
Course Credit:	1

Course Description:

This course is designed to assist with administrative office duties and procedures specific to the medical environment.  The course explores and expands the competencies learned in Administrative Office Technology 1 and promotes the application of higher-level office procedures tasks and communication skills.  

CTE Standards and Benchmarks	
21.0	Perform medical office functions and responsibilities to accomplish job objectives and enhance workplace performance.  The student will be able to:	
21.01	Perform medical administrative office tasks including insurance verification, billing and collections, scheduling, and processing referrals.	
21.02	Prepare medical documents.	
21.03	Utilize medical references.	
21.04	Discuss and simulate legal and ethical procedures in the medical office.	
21.05	Recognize the usage of specialized medical software.	
21.06	Proofread to include mechanics, content, and specialized medical formats.	
21.07	Perform specialized records management functions specific to the medical field.	
21.08	Discuss and identify medical terminology.	
21.09	Identify key standards for privacy and security of health information as mandated in the Health Insurance Portability and Accountability Act (HIPAA).	
21.10	Demonstrate the ability to accurately transcribe and format basic medical records.	
21.11	Discuss how to use encryption to support patient confidentiality when sending communication.	
22.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.  The student will be able to:	
22.01	Explain the effect of key organizational systems on performance and quality.	
22.02	List and describe quality control systems and/or practices common to the workplace.	
23.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.  The student will be able to:	
23.01	Employ leadership qualities that seek to contribute to the organization’s direction.	
23.02	Establish and maintain effective working relationships with others to accomplish objectives and tasks.	
23.03	Employ mentoring skills to inspire and teach others.	
23.04	Demonstrate communication strategies necessary and appropriate for effective medical office business relationships and teamwork.	
24.0	Demonstrate the importance of professional ethics and legal responsibilities in a medical office environment.  The student will be able to:	
24.01	Demonstrate ethical medical business behavior.	
24.02	Evaluate and justify decisions based on ethical reasoning.	
24.03	Evaluate alternative responses to workplace situations based on personal, professional, ethical, and legal responsibilities.	
25.0	Demonstrate employability skills. The student will be able to:	
25.01	Develop a personal career plan that includes goals, objectives, and strategies needed to accomplish the plan.	
25.02	Demonstrate successful interview techniques.	
25.03	Create a resume and letter of application.	
25.04	Create, maintain, and update a career portfolio, digital or paper.	
25.05	Define terms related to medical office careers.	
25.06	Apply for positions with a letter of application and resume.	
26.0	Participate in a medical office simulated work-based learning experience.  The student will be able to:	
26.01	Participate in simulated work-based learning experiences in a medical office. environment.	
26.02	Discuss the use of specialized medical office equipment.	

Florida Department of Education
Student Performance Standards

Course Title: 		Medical Office Technology 2
Course Number: 	8212202
Course Credit:	1

Course Description:

This course expands the competencies learned in Medical Office Technology 1.  Students are required to perform higher-level thinking and decision-making and to use technology as a resource to efficiently perform systematic procedural tasks and to produce quality work efficiently.

CTE Standards and Benchmarks	
27.0	Perform intermediate and advanced medical office functions and responsibilities to accomplish job objectives and enhance workplace performance.  The student will be able to:	
27.01	Demonstrate professional communication skills in situations with patients and medical contacts.	
27.02	Use advanced medical terminology.	
27.03	Demonstrate knowledge of medical emergency management procedures.	
27.04	Demonstrate an understanding of insurance fraud and abuse.	
27.05	Communicate with health organizations to process referrals and verify patient coverage adhering to HIPPA requirements.	
27.06	Demonstrate knowledge of OSHA regulations and compliance as they relate to medical offices.	
28.0	Use technology to increase medical office support productivity and enhance workplace performance.  The student will be able to:	
28.01	Key with speed and accuracy to meet industry standards for employment as a medical administrative specialist.	
28.02	Demonstrate the ability to accurately transcribe and format complex medical records	
28.03	Demonstrate the ability to use a variety of integrated medical application software.	
28.04	Discuss emerging technology in the medical office environment including AI and Machine Learning Basics.	
29.0	Demonstrate business management skills.  The student will be able to:	
29.01	Discuss the management supervisory skills needed in a medical office environment.	
29.02	Describe the relationships between levels of management and how the levels of management work together.	
30.0	Demonstrate the importance of health, safety, and environmental management systems in medical organizations and their importance to organizational performance and regulatory compliance.  The student will be able to:	
30.01	Describe personal and job site safety rules and regulations that maintain safe and healthy work environments.	
30.02	Explain the effect of key organizational systems on performance and quality.	
30.03	Understand the components and value of a disaster and/or emergency response plan.	
30.04	Apply knowledge of ergonomic principles to the configuration of computer workstations to enhance workplace performance.	
31.0	Understand financial concepts, procedures, and strategies.  The student will be able to:	
31.01	Identify and describe the services and legal responsibilities of financial institutions.	
31.02	Complete financial instruments for making deposits and withdrawals from a bank or other financial institution.	
31.03	Maintain financial records for the medical office.	
32.0	Explain the importance of employability skills and entrepreneurship skills. The student will be able to: 	
32.01	Identify and demonstrate positive work behaviors needed to be employable.	
32.02	Examine licensing, certifications, and industry credentialing requirements.	
32.03	Evaluate and compare employment opportunities that match career goals.	
32.04	Identify and exhibit traits for retaining employment.	
32.05	Identify opportunities and research requirements for career advancement.	
32.06	Research the benefits of ongoing professional development.	
32.07	Examine and describe entrepreneurship opportunities in career planning.	
33.0	Participate in a medical administrative office internship or advanced simulated work-based learning experience. The student will be able to:	
33.01	Intern in a medical administrative office or participate in an advanced simulated work-based learning experience.	
33.02	Discuss the use of advanced and specialized medical office equipment.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem-solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data.  Equipment and supplies should be provided to enhance hands-on experiences for students.

Florida Standards for English Language Development (ELD)
English language learners communicate for social and instructional purposes within the school setting. ELD.K12.ELL.SI.1 

English Language Development (ELD) Standards Special Notes:
Teachers are required to provide listening, speaking, reading and writing instruction that allows English language learners (ELL) to communicate for social and instructional purposes within the school setting.   For the given level of English language proficiency and with visual, graphic, or interactive support, students will interact with grade level words, expressions, sentences and discourse to process or produce language necessary for academic success. The ELD standard should specify a relevant content area concept or topic of study chosen by curriculum developers and teachers which maximizes an ELL’s need for communication and social skills. For additional information on the development and implementation of the ELD standards, please contact the Bureau of Student Achievement through Language Acquisition at sala@fldoe.org .

Career and Technical Student Organization (CTSO)

Future Business Leaders of America (FBLA), Business Professionals of America (BPA), and SkillsUSA are the co-curricularcareer and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular course or a modified course.  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete a Career and Technical Education (CTE) course.  The student should work on different competencies and new applications of competencies each year toward completion of the CTE course.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.