Florida Department of Education
Curriculum Framework 

Program Title: 	Residential Property Management 
Program Type:	Career Preparatory
Career Cluster:	Business Management and Administration 

Secondary – Career Preparatory	
Program Number	8300600	
CIP Number	0552150100	
Grade Level	9-12	
Standard Length	4 credits 	
Teacher Certification	Refer to the Program Structure section.	
CTSO	FBLA, BPA, SkillsUSA	
SOC Codes (all applicable)	11-9141 – Property, Real Estate and Community Association Managers
11-1021 – General and Operations Managers
11-3011 – Administrative Service Managers 	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Finance career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, wor attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business & Administration career cluster. 

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of four (4) credits.

To teach the courses listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the secondary program structure:

Course Number	Course Title	Teacher Certification	Length	SOC Code	Level	Graduation Requirement	
8207310	Digital Information Technology	DIT Teacher Certifications	1 credit	15-1151	2	PA	
8300610	Residential Property Management 1	BUS ED 1 @2
BUS DP @7
	1 credit	43-4051	2		
8300620	Residential Property Management 2		1 credit	11-1021	2		
8200420	Business Cooperative Education Organization and Management	ANY BUS ED w/TC COOP ED @7
BUS ED 1 @2
TC COOP ED @7
VOE @7	1 credit	NA	2		
(Graduation Requirement Abbreviations- EQ= Equally Rigorous Science, PA= Practical Arts, EC= Economics)

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

Digital Information Technology (8207310) is the first course in this and other programs within the Business Management & Administration Career Cluster.  Standards 01.0 – 15.0 are associated with this course.

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge, skill, and application of information technology to accomplish job objectives and enhance workplace performance.   
02.0	Develop an awareness of microcomputers.   
03.0	Demonstrate an understanding of networks.   
04.0	Use word processing applications to enhance the effectiveness of various types of documents and communication.  
05.0	Use presentation applications to enhance communication skills.   
06.0	Use spreadsheet applications to enhance communication skills.  
07.0	Use database applications to store and organize data.  
08.0	Use electronic mail to enhance communication skills.  
09.0	Investigate individual assessment and job/career exploration and individual career planning that reflect the transition from school to work, lifelong learning, and personal and professional goals.   
10.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.   
11.0	Demonstrate competence using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.   
12.0	Develop awareness of computer languages, web-based & software applications, and emerging technologies.   
13.0	Demonstrate an understanding of basic html by creating a simple web page.  
14.0	Demonstrate comprehension and communication skills.   
15.0	Use social media to enhance online communication and develop an awareness of a digital footprint.  
16.0	Demonstrate knowledge of the residential property management function.
17.0	Identify and discuss legal and ethical issues related to residential property management.  
18.0	Describe and evaluate best practices for residential property leasing and marketing.
19.0	Explain common practices and procedures for maintaining residential property.  
20.0	Recommend appropriate risk management and safety protocol for residential property.  
21.0	Demonstrate knowledge of the residential property management function.  
22.0	Demonstrate effective business communication skills.  
23.0	Demonstrate employability skills.
24.0	Perform designated job skills.  
25.0	Demonstrate work ethics.

Florida Department of Education
Student Performance Standards

Course Title:		Digital Information Technology
Course Number:	8207310
Course Credit:	1

Course Description:

This core course is designed to provide a basic overview of current business and information systems and trends, and to introduce students to fundamental skills required for today's business and academic environments.  Emphasis is placed on developing fundamental computer skills.  The intention of this course is to prepare students to be successful both personally and professionally in an information-based society.  Digital Information Technology includes the exploration and use of: databases, the internet, spreadsheets, presentation applications, management of personal information and email, word processing and document manipulation, HTML, web page design, and the integration of these programs using software that meets industry standards.  

Digital Information Technology (8207310) is part of several programs across the various CTE career clusters.  To ensure consistency, the standards and benchmarks for this course (01.0 – 15.0) have been placed in a separate document.  To access this document, visit: Digital Information Technology (8207310). 

Florida Department of Education
Student Performance Standards

Course Title:		Residential Property Management 1
Course Number:	8300610
Course Credit:	1

This course is designed to develop competencies in business management, legal and ethical issues, marketing, maintaining residential property, and risk management.  Students will identify and analyze the fundamentals of residential property management.  The use of technology and development of communication skills is an integral part of this program.

CTE Standards and Benchmarks	
16.0	Demonstrate knowledge of the residential property management function.  The student will be able to:	
16.01	Identify terminology related to property management 	
16.02	Identify residential types and characteristics 	
16.03	Identify and describe forms of residential property management	
16.04	Identify and describe methods and reasons for owning residential property  	
16.05	Identify investing entities  	
16.06	Describe investment performance, resident satisfaction, and legal and ethical adherence.	
16.07	Describe employment structure for property managers, including fee-management, owner-management, and agency.	
16.08	Identify and describe the 5 P’s – People, Product, Promotion, Place, and Price	
16.09	Describe and evaluate market, property, and financial conditions and prepare a “Management Plan.” 	
16.10	Identify professional trade organizations that support residential property management - National Apartment Association (NAA), Institute of Real Estate Management (IREM), National Multifamily Housing Council (NMNC), and National Association of Residential Property Managers (NARPM).	
17.0	Identify and discuss legal and ethical issues related to residential property management.  The student will be able to: 	
17.01	Demonstrate an understanding of contractual relationships. 	
17.02	Identify the elements of an enforceable contract.	
17.03	Differentiate among classes of contracts (e.g., bilateral and unilateral, express and implied, oral and written). 	
17.04	Explain how offer and acceptance can create contractual rights and duties. 	
17.05	Determine whether an agreement is enforceable as a contract. 	
17.06	Differentiate among the ways that assent can be disrupted (e.g., fraud, non-disclosure, misrepresentation, mistake, duress, undue influence). 	
17.07	Define and distinguish among different types of consideration and list the exceptions to the requirements of consideration. 	
17.08	Identify people who lack contractual capacity. 	
17.09	List the ways a contract can be discharged. 	
17.10	Identify legislation that regulates employee rights (e.g., Americans with Disabilities Act, Age Discrimination in Employment Act, Family and Medical Leave Act). 	
17.11	Identify legislation that regulates employment conditions (e.g., Fair Labor Standards Act, Immigration Reform and Control Act, Occupational Safety and Health Act). 	
17.12	Differentiate between requirements for insurable interest for property insurance with those needed for life insurance. 	
17.13	Compare and contrast the different types of other insurance (e.g., property, liability, automobile, homeowners’, disability, and marine). 	
18.0	Describe and evaluate best practices for residential property leasing and marketing. The student will be able to:	
18.01	Define marketing and advertising.	
18.02	Describe the role of marketing and advertising in effective property management.	
18.03	Identify and evaluate property and market conditions.	
18.04	Define and prepare a “Market Survey.” 	
18.05	Identify protected classes and distinguish between discriminatory and non-discriminatory advertising, rental criteria, and leasing practices.     	
18.06	Discuss guidelines pertaining to requests for reasonable accommodations/modifications for persons with disability.	
18.07	Discuss the direct relationship between effective leasing, occupancy levels, and property revenues. 	
18.08	Describe the effects of establishing rent schedules, concessions, and resident retention on financial performance. 	
18.09	Identify effective and ineffective marketing efforts. 	
18.10	Define the “Leasing Professional” position. 	
18.11	Identify best practices for marketing residential property. 	
18.12	Define lease application and describe how they relate to a property’s rental criteria. 	
18.13	Define “Lease Expiration Matrix.” 	
18.14	Describe and prepare a lease, key, and move-in document. 	
18.15	Describe a move-in inspection and develop a plan. .  	
18.16	Describe the lease renewal process and discuss resident communication methods. 	
19.0	Explain common practices and procedures for maintaining residential property.  The students will be able to: 	
19.01	Identify basic tools used for residential property management.	
19.02	Define contrast routine, corrective, and preventative maintenance.	
19.03	Describe the “service request” process.	
19.04	Identify routine property management maintenance practices.	
19.05	Discuss resident safety, efficient maintenance, and equipment and supply up-keep.	
19.06	Develop a preventative maintenance program plan.	
19.07	Explain inventory of maintenance supplies.	
19.08	Describe inspection protocol and explain how results are used to plan maintenance needs. 	
19.09	Explain the procedure for assessing property conditions for adherence to quality standards and company policies.  	
19.10	Define contractors and vendors and describe their role in effective property management. 	
19.11	Define and discuss a “request for proposal (RPF).”	
19.12	Describe “Green” building practices.	
19.13	Discuss the importance of proper maintenance procedures in property management. 	
20.0	Recommend appropriate risk management and safety protocol for residential property.  The student will be able to:	
20.01	Discuss federal laws that ensure workplace health, safety, security and privacy.  Include: OSHA, Drug-free workplace Act, ADA, HIDAA, Sarbanes-Oxley Act.  	
20.02	Investigate how to conduct a needs analysis to identify an organization’s safety requirements.  Discuss occupational injury and illness prevention and compensation and general health and safety practices. 	
20.03	Identify a return-to-work process after injury or illness to ensure a safe workplace.  Include modified duty assignment, reasonable accommodations and medical exam.	
20.04	Discuss how to develop workplace policies that protect employees and minimize organization’s loss and liability.  Include employer response, workplace violence and substance abuse and how to train workforce on security plans.  Include organizational incident and emergency response plans, internal investigation and monitoring. 	
20.05	Make a business continuity and disaster plan that includes workforce training. 	
20.06	Develop policies and procedures for appropriate use of electronic media, including email, social media, web access, and use of hardware. 	
20.07	Develop internal and external privacy policies that discuss identity theft, data protection and workplace monitoring. 	
20.08	Develop procedures on workplace safety, health and security enforcement agencies.  Include return to work procedures, workplace safety and security risks. 	
20.09	Identify employer and employee rights regarding substance abuse. 	
20.10	Plan for business continuity and disaster recovery plan (data storage and back up, alternative work conditions). 	
20.11	Discuss data integrity techniques and technology, including social media, monitoring software. 	
20.12	Discuss financial management practices, including procurement policies, credit and policies and expense management.  	

Florida Department of Education
Student Performance Standards

Course Title:		Residential Property Management 2
Course Number:	8300620
Course Credit:	1

This course is designed to develop competencies in finance and accounting practices, human resource functions, business communication skills, and employability skills.  Students will prepare for the workforce through experiential learning.  Emphasis is placed on job readiness and career development.

CTE Standards and Benchmarks	
21.0	Demonstrate knowledge of the residential property management function.  The student will be able to:	
21.01	Identify residential property finance and accounting practices and calculate financial performance metrics 	
21.02	Explain the impact of the global economy on business organizations. 	
21.03	Develop an awareness of effective credit management. 	
21.04	Demonstrate the application of the full accounting cycle (including chart of accounts, use of t accounts, journalizing business transactions, posting of journal entries, preparation of trial balance, journalizing and posting of adjusting entries, journalizing and posting of post-closing entries, and preparation of an income statement, statement of owner’s equity, and balance sheet). 	
21.05	Demonstrate proficiency in cash control procedures (including bank deposits, electronic fund transfers, all credit and debit transactions, bank reconciliations, proof of cash, petty cash, and journal entries related to all banking activities). 	
21.06	Identify and use communication technology in an accounting environment such as word processing and email. 	
21.07	Demonstrate proficiency in the use of spreadsheet and accounting software to maintain accounting records to include creating and manipulating both data and formulas, formatting data, securing data and presenting results visually (including charts and graphs). 	
21.08	Identify property income and expenses.	
21.09	Describe before-tax cash flow potential of a real estate investment.	
21.10	Prepare a cash flow pro forma. 	
21.11	Describe and evaluate operating budgets and income statements.  	
21.12	Describe capitalization rate and cash-on-cash return and explain how they are apply to residential property management.	
21.13	Describe property invoices and the process for paying them.	
21.14	Describe a Budget Variance Report and identify significant variances.  	
21.15	Define “Physical Occupancy” and “Economic Occupancy” and identify their relevance in monitoring property performance.	
22.0	Describe human resource functions and effective management practices related to residential property management.  The student will be able to: 	
22.01	Identify information relating to an organization’s internal operations and strategic development.  Include discussion of finance, marketing and IT areas. 	
22.02	Identify types of strategic relationships with key positions within an organization to impact organizational decision making. 	
22.03	Develop strategies to manage change within the organization that balances the needs of the organization, employees and other stakeholders. 	
22.04	Identify ways to develop and communicate organization’s core values and mission. 	
22.05	Discuss enterprise risk management and identify policies that protect an organization from potential risk. 	
22.06	Identify organization’s mission, vision, values, business goals, objectives, plans, and processes. 	
22.07	Describe procedures to conduct job analysis to create and develop job descriptions and competencies. 	
22.08	Identify, review, document and update examples of essential job functions for positions. 	
22.09	Describe criteria for hiring, retraining, retaining and promoting based on job descriptions. 	
22.10	Develop a strategy to select appropriate candidates for a position, including: applicant tracking, interviewing, reference and background checking.  Investigate interviewing techniques. 	
22.11	Practice developing, extending and negotiating job offers. 	
22.12	Describe post offer employment responsibilities, including: employment agreements, 109 procedures, coordinating relocation and immigration. 	
22.13	Develop orientation procedures for new and rehires. 	
22.14	Develop and implement organizational exit for voluntary and involuntary terminations. 	
22.15	Develop and implement an Affirmative Action Plan. 	
22.16	Develop a record retention procedure for managing documents and employee files. 	
22.17	Describe a coaching process for managers to effectively manage organizational talent. 	
22.18	Identify federal laws and regulations that govern organization’s compensation and benefits programs.  Include: FLSA, ERISA, FMLA, and USERRA. 	
22.19	Identify steps to ensure human resource development activities meet federal laws and regulations.	
22.20	Identify employee training programs (including leadership skills, harassment prevention, and IT skills) to improve individual and organizational effectiveness.	
22.21	Describe performance management methods, including goal setting, relationships to compensation, job placements, and promotions. 	
22.22	Analyze techniques to assess training program effectiveness, including the use of applicable metrics, including participant surveys, pre and post testing. 	
23.0	Demonstrate effective business communication skills.  The student  will be able to:	
23.01	Locate, comprehend and evaluate key elements of oral and written information.	
23.02	Draft, revise, and edit written documents using correct grammar, punctuation and vocabulary. 	
23.03	Present information formally and informally for specific purposes and audiences. 	
23.04	Deliver impromptu and planned speeches. 	
23.05	Communicate in a multicultural setting (e.g., with people from varying international, cultural, ethnic, and racial backgrounds). 	
23.06	Perform communication activities (e.g., receive calls, place calls, text, IM, gather and record information). 	
23.07	Project a positive impression in person and acknowledging the importance of making eye contact. 	
23.08	Function as a team member and participate in group discussions to identify and resolve problems. 	
23.09	Identify how team’s effectiveness impacts company’s profitability. 	
23.10	Organize and lead discussions. 	
23.11	Participate as a team leader and team member at meetings. 	
23.12	Answer questions in formal and information situations. 	
23.13	Use corporate business vocabulary appropriate for entry-level jobs and discuss appropriate use of slang communication and demonstrate understanding that slang is never appropriate in the business environment. 	
23.14	Locate, organize and interpret information obtained from various sources (e.g., business correspondence, professional articles, supporting graphic materials, manuals, computer printouts, electric sources). 	
23.15	Describe methods used by management to communicate with employees (e.g., formal and informal). 	
23.16	Employ technological tools to expedite workflow including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendar, contacts, e-mail and internet applications. 	
23.17	Employ computer operations applications to access, create, manage, integrate, and store information. 	
23.18	Compare and contrast the legal procedures and processes for forming and dissolving various forms of business ownership (e.g., sole proprietorship associations, registered partnerships having limited liability, limited liability company, corporation, and franchise). 	
23.19	Demonstrate an understanding of contractual relationships. 	
23.20	Exhibit Resident Retention skills that aid in achieving customer service satisfaction. 	
24.0	Demonstrate employability skills.  The student will be able to: 	
24.01	Discuss the impact of time management practices on one’s personal and professional image. 	
24.02	Project professional image through appropriate business attire, ethical behavior, personal responsibility, flexibility, and respect for confidentiality. 	
24.03	Apply principles of group dynamics in structured activities. 	
24.04	Exhibit a positive attitude and professional behavior. 	
24.05	Participate in school, community, and/or volunteer activities. 	
24.06	Demonstrate effective time management skills.	
24.07	Complete a resume and cover letter. 	
24.08	Describe appropriate responses to feedback from supervisors. 	

Florida Department of Education
Student Performance Standards

Course Title: 	Business Cooperative Education Organization and Management 
Course Number: 	8200420
Course Credit:	1

Course Description:

This course provides Business Cooperative Education students with a common class that can be used to reinforce and provide additional competencies in their selected Business Management & Administration program.  Curriculum may include maintaining job related forms and instruction in subjects related to the specific job that the student is performing.

For this internship, the rules, guidelines, and requirements are specified in the Florida Department of Education Cooperative Education Manual.

CTE Standards and Benchmarks 	
25.0	Perform designated job skills.  The student will be able to:	
25.01	Perform tasks as outlined in the training plan.	
25.02	Demonstrate job performance skills.	
25.03	Demonstrate safety procedures on the job.	
25.04	Maintain appropriate records.	
25.05	Attain an acceptable level of productivity.	
25.06	Demonstrate appropriate dress and grooming habits.	
26.0	Demonstrate work ethics.  The student will be able to:	
26.01	Follow directions.	
26.02	Demonstrate good human relations skills on the job.	
26.03	Demonstrate good work habits.	
26.04	Demonstrate acceptable business ethics.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Florida Standards for English Language Development (ELD)
English language learners communicate for social and instructional purposes within the school setting. ELD.K12.ELL.SI.1

English Language Development (ELD) Standards Special Notes:
Teachers are required to provide listening, speaking, reading and writing instruction that allows English language learners (ELL) to communicate for social and instructional purposes within the school setting.   For the given level of English language proficiency and with visual, graphic, or interactive support, students will interact with grade level words, expressions, sentences and discourse to process or produce language necessary for academic success. The ELD standard should specify a relevant content area concept or topic of study chosen by curriculum developers and teachers which maximizes an ELL’s need for communication and social skills. To access an ELL supporting document which delineates performance definitions and descriptors, please click on the following link: http://www.cpalms.org/uploads/docs/standards/eld/SI.pdf.
For additional information on the development and implementation of the ELD standards, please contact the Bureau of Student Achievement through Language Acquisition at sala@fldoe.org .

Special Notes

The occupational standards and benchmarks outlined in this secondary program correlate to the standards and benchmarks of the postsecondary program with the same Classification of Instructional Programs (CIP) number.

Career and Technical Student Organization (CTSO)

SkillsUSA is the intercurricular career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular course or a modified course.  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete a Career and Technical Education (CTE) course.  The student should work on different competencies and new applications of competencies each year toward completion of the CTE course.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml.