2022 – 2023
Florida Department of Education
Curriculum Framework 
This program is daggered to be deleted in the 26-27 school year.

Program Title:	Administrative Office Specialist
Program Type:	Career Preparatory
Career Cluster:	Business Management and Administration

Secondary – Career Preparatory	
Program Number	8212500	
CIP Number	0552040103	
Grade Level	9-12	
Standard Length	7 credits	
Teacher Certification	Refer to the Program Structure section.	
CTSO	FBLA
BPA	
SOC Codes 	15-1151 – Computer User Support Specialists
43-1011 – First-Line Supervisors of Office and Administrative Support Workers
43-9031 – Desktop Publishers
43-6011 – Executive Secretaries and Executive Administrative Assistants	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose 

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to the use of technology to develop communications skills, higher level thinking skills, and decision making skills; the performance of office procedures tasks; the production of quality work in an efficient manner using advanced features of business software applications; research of job opportunities; and the production of high quality employment portfolios and job-seeking documents.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of seven (7) credits.   

To teach the courses listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the secondary program structure:

Course Number	Course Title	Teacher Certification	Length	SOC Code	Level	Graduation Requirement	
8207310	Digital Information Technology	DIT Teacher Certifications	1 credit	15-1151	2	PA	
8212110	Administrative Office Technology 1	BUS ED 1 @2
CLERICAL @7 7 G
MANAG SUPV 7 G
SECRETAR 7 G
TC COOP ED @7
VOE @7	1 credit	43-1011	2		
8212120	Business Software Applications 1		1 credit		2		
8209510	Digital Design 1	BUS ED 1 @2
CLERICAL @7 7 G
COMM ART @7 7G
COMP SCI 6@2
MANAG SUPV 7 G
SECRETAR 7 G
TC COOP ED @7
ELECT DO @7
ENG&TEC ED1@2
TEC ED 1@2	1 credit	43-9031	3	PA	
8212410	Administrative Office Technology 2	BUS ED 1 @2
CLERICAL @7 7 G
MANAG SUPV 7 G
SECRETAR 7 G
TC COOP ED @7
VOE @7	1 credit	43-6011	2		
8212420	Administrative Office Technology 3		1 credit		2		
8212160	Business Software Applications 2		1 credit		2		
(Graduation Requirement Abbreviations- EQ= Equally Rigorous Science, PA= Practical Arts, EC= Economics)

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

Digital Information Technology (8207310) is the first course in this and other programs within the Business Management & Administration Career Cluster.  Standards 01.0 – 15.0 are associated with this course.

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge, skill, and application of information technology to accomplish job objectives and enhance workplace performance.   
02.0	Develop an awareness of microcomputers.   
03.0	Demonstrate an understanding of networks.   
04.0	Use word processing applications to enhance the effectiveness of various types of documents and communication.  
05.0	Use presentation applications to enhance communication skills.   
06.0	Use spreadsheet applications to enhance communication skills.  
07.0	Use database applications to store and organize data.  
08.0	Use electronic mail to enhance communication skills.  
09.0	Investigate individual assessment and job/career exploration and individual career planning that reflect the transition from school to work, lifelong learning, and personal and professional goals.   
10.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.   
11.0	Demonstrate competence using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.   
12.0	Develop awareness of computer languages, web-based & software applications, and emerging technologies.   
13.0	Demonstrate an understanding of basic html by creating a simple web page.  
14.0	Demonstrate comprehension and communication skills.   
15.0	Use social media to enhance online communication and develop an awareness of a digital footprint.  
16.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace of performance in order to apply ergonomic principles applicable to the configuration of computer workstations.
17.0	Demonstrate language arts knowledge and skills. 
18.0	Apply professional oral and written communication skills in in a courteous, concise, and correct manner. 
19.0	Solve problems using critical thinking skills, creativity and innovation and by interpreting information and ideas. 
20.0	Practice quality performance incorporating customer service strategies in the learning environment and the workplace. 
21.0	Apply appropriate supervision techniques, standards of personal ethics, and knowledge of workplace regulatory practices to accomplish job objectives and enhance workplace performance.
22.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals.
23.0	Demonstrate human relations/interpersonal skills appropriate for the workplace.
24.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
25.0	Describe the importance of professional ethics and legal responsibilities.
26.0	Participate in simulated work-based learning experiences.
27.0	Use technology to increase administrative office support productivity and enhance workplace performance.
28.0	Use information technology tools.
29.0	Participate in simulated work-based learning experiences.
30.0	Demonstrate knowledge of digital publishing concepts. 
31.0	Demonstrate knowledge of basic digital imaging.
32.0	Demonstrate proficiency in the safe and ethical use of the Internet to locate information.
33.0	Identify project requirements, define project planning, and understand the design process.
34.0	Perform page layout and measurement activities.
35.0	Demonstrate an understanding of color and its role in digital design.
36.0	Demonstrate a basic understanding of typography.
37.0	Demonstrate an understanding of elements and principles of design.
38.0	Demonstrate basic skill in digital photography.
39.0	Demonstrate skills in the use of raster software applications.
40.0	Demonstrate basic skills in the use of vector software applications. 
41.0	Demonstrate basic technical skills using a desktop publishing application.
42.0	Develop an awareness of the emergent technologies associated with digital design. 
43.0	Demonstrate understanding in page layout using desktop publishing applications.
44.0	Demonstrate an understanding of career opportunities and requirements in the field of digital design.
45.0	Participate in simulated work-based learning experiences.
46.0	Apply communication skills (reading, writing speaking, listening and viewing) in a courteous, concise, and correct manner on personal and professional levels.
47.0	Use information to accomplish job objectives and enhance workplace performance.
48.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
49.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
50.0	Participate in administrative office simulated work-based learning experiences.
51.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
52.0	Demonstrate the importance of health, safety, and environmental management in organizations and their importance to organizational performance and regulatory compliance.
53.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
54.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance. 
55.0	Use technology to increase administrative office support productivity and enhance workplace performance.
56.0	Participate in simulated work-based learning experiences.
57.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
58.0	Assess the importance of professional ethics and legal responsibilities.
59.0	Explain the importance of employability skill and entrepreneurship skills.
60.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.

2022 – 2023
Florida Department of Education
Student Performance Standards

Course Title: 	Digital Information Technology 
Course Number: 	8207310
Course Credit:	1

Course Description:

This core course is designed to provide a basic overview of current business and information systems and trends, and to introduce students to fundamental skills required for today's business and academic environments.  Emphasis is placed on developing fundamental computer skills.  The intention of this course is to prepare students to be successful both personally and professionally in an information-based society.  Digital Information Technology includes the exploration and use of: databases, the internet, spreadsheets, presentation applications, management of personal information and email, word processing and document manipulation, HTML, web page design, and the integration of these programs using software that meets industry standards.  

Digital Information Technology (8207310) is part of several programs across the various CTE career clusters.  To ensure consistency, the standards and benchmarks for this course (01.0 – 15.0) have been placed in a separate document.   To access this document, visit: Digital Information Technology (8207310).

2022 – 2023
Florida Department of Education
Student Performance Standards

Course Title: 	Administrative Office Technology 1
Course Number: 	8212110 
Course Credit:	1

Course Description:

This course is designed to assist with administrative and general office duties in a support capacity.  This course explores and expands the core competencies in the areas of personal and professional development and promotes application of higher level office procedures tasks and communications skills through the use of technology.  

CTE Standards and Benchmarks	
16.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace of performance in order to apply ergonomic principles applicable to the configuration of computer workstations.  The student will be able to:	
16.01	Enhance proficiency with touch keyboarding skills (speed and accuracy to enter and manipulate data. 	
16.02	Use communications and networking to perform tasks and solve problems in business environments. 	
16.03	Apply knowledge of ergonomic principles to the configuration of computer workstations in order to enhance workplace performance.	
17.0	Demonstrate language arts knowledge and skills.  The student will be able to:	
17.01	Locate, comprehend and evaluate key elements of oral and written information.	
17.02	Draft, revise, and edit written documents using correct grammar, punctuation and vocabulary.	
17.03	Present information formally and informally for specific purposes and audiences. 	
18.0	Apply professional oral and written communication skills in in a courteous, concise, and correct manner.  The student will be able to:	
18.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
18.02	Locate, organize and reference written information from various sources.	
18.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
18.04	Apply active listening skills to obtain and clarify information.	
18.05	Exhibit public relations skills that aid in achieving customer satisfaction.	
18.06	Integrate all forms of communication.	
18.07	Discuss the need to use professional demeanor in business communications.	
19.0	Solve problems using critical thinking skills, creativity and innovation and by interpreting information and ideas.  The student will be able to:	
19.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.	
19.02	Employ critical thinking and interpersonal skills to resolve conflicts.	
19.03	Identify and document workplace performance goals and monitor progress toward those goals.	
19.04	Conduct technical research to gather information necessary for decision-making.	
19.05	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
19.06	Develop and interpret tables and charts.	
20.0	Practice quality performance incorporating customer service strategies in the learning environment and the workplace.  The student will be able to:	
20.01	Discuss performance evaluation methods and instruments used to assess employee progress and performance. 	
20.02	Develop an understanding of the integral value of a customer and practice skills to provide excellent customer service.	
20.03	Develop and implement a plan for maintaining quality service and production in a workplace, business, or learning environment.	
21.0	Apply appropriate supervision techniques, standards of personal ethics, and knowledge of workplace regulatory practices to accomplish job objectives and enhance workplace performance.  The student will be able to:	
21.01	Facilitate discussions regarding service, supervision, and ethical considerations that impact the workplace.	
21.02	Identify the main causes of accidents in the office and preventive measures. 	
21.03	Discuss the responsibilities organizations have to their employees.	
22.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals.  The student will be able to:	
22.01	Plan ethical, political strategies to achieve goals and advance careers. 	
22.02	Discuss the role of and understand how to use professional networking resources, including web-based resources.	
23.0	Demonstrate human relations/interpersonal skills appropriate for the workplace.  The student will be able to:	
23.01	Develop professional workplace relationship skills both internally and externally to include team building and group dynamics.  Understand how individual personalities fit the team.	
23.02	Develop initiative and problem-solving skills to effectively deal with conflict resolution.	
24.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.  The student will be able to:	
24.01	Apply the use of information management tools to develop and coordinate distribution of work. 	
24.02	Maintain equipment and supplies.	
24.03	Perform financial functions. 	
24.04	Have knowledge of transcription and how to prepare documents using machine dictation.	
24.05	Perform specialized records management functions. 	
24.06	Determine the most efficient method of sending business documents and materials.	
25.0	Describe the importance of professional ethics and legal responsibilities.  The student will be able to:	
25.01	Identify the importance of making decisions that are based on ethical reasoning.	
25.02	Identify and discuss personal and long term consequences of unethical choices in the workplace.	
26.0	Participate in simulated work-based learning experiences.  The student will be able to:	
26.01	Participate in simulated work-based learning experiences in the administrative field. 	
26.02	Discuss the use of technology in the administrative field. 	
26.03	Compare and contrast the software applications used in the administrative field. 	
26.04	Discuss organizational networks or charts and describe the relationships between positions and responsibilities. 	

2022 – 2023
Florida Department of Education
Student Performance Standards

Course Title: 		Business Software Applications 1
Course Number: 	8212120
Course Credit:	1

Course Description:

This course is designed to develop proficiency in using the advanced features of software programs to perform office-related tasks.  

CTE Standards and Benchmarks	
27.0	Use technology to increase administrative office support productivity and enhance workplace performance.  The student will be able to:	
27.01	Access, process, and transmit information through all mediums.	
27.02	Create documents using advanced features in word processing, database, spreadsheet, presentation, and multimedia software. 	
27.03	Discuss how to and where access is possible install/ download and update software for current office use. 	
27.04	Use technology to research, compile, create, and deliver an oral presentation. 	
27.05	Key with speed and accuracy to meet industry standards for employment as a secretary or administrative assistant.	
27.06	Perform integrated functions using various software applications. 	
27.07	Perform proofreading skills including electronic reference tools. 	
27.08	Identify various means to scan, store and manage electronic documents and understand how to use.	
27.09	Articulate various ways to hold a meeting through web conferencing.	
28.0	Use information technology tools.  The student will be able to:	
28.01	Employ digital tools to expedite workflow.	
28.02	Employ computer operations applications to access, create, manage, integrate, and store information.	
28.03	Employ collaborative/groupware applications to facilitate group work.	
29.0	Participate in simulated work-based learning experiences.  The student will be able to:	
29.01	Participate in simulated work-based learning experiences in the administrative field. 	
29.02	Compare and contrast the software applications used in the administrative field. 	
29.03	Discuss organizational networks or charts and describe the relationships between positions and responsibilities. 	
29.04	Create a professional portfolio.	

2022 – 2023
Florida Department of Education
Student Performance Standards

Course Title: 	Digital Design 1
Course Number: 	8209510
Course Credit:	1

Course Description:

This course is designed to develop the entry-level skills required for careers in digital design. The content includes computer skills; digital publishing concepts and operations; layout, design, and measurement activities; digital imaging; communication, collaboration and decision-making activities; critical thinking and problem-solving.

CTE Standards and Benchmarks	
30.0	Demonstrate knowledge of digital publishing concepts. The student will be able to: 	
30.01	Define the terms commonly used in digital publishing. 	
30.02	Identify the characteristics of paper (e.g., weight and point).	
30.03	Apply different types of color (e.g., RGB, CMYK, Pantone Color Matching System, and HEX).	
30.04	Identify software used in digital publishing.	
30.05	Differentiate between raster (bitmap) and vector graphic images.	
30.06	Compare and contrast image formats (e.g., BMP, EPS, GIF, JPEG, PDF, PNG, RAW, and TIF).	
31.0	Demonstrate knowledge of basic digital imaging The student will be able to:	
31.01	Demonstrate proper use of scanners, digital cameras, and various input devices.	
31.02	Identify the attributes of line art, grayscale, duotone, spot color and the four-color process.	
32.0	Demonstrate proficiency in the safe and ethical use of the Internet to locate information. The student will be able to:	
32.01	Understand the principles of copyright. 	
32.02	Identify and apply Copyright Fair Use guidelines.	
32.03	Demonstrate an understanding of safe and ethical Internet usage.  	
33.0	Identify project requirements, define project planning, and understand the design process. The student will be able to:  	
33.01	Identify the purpose, audience, and the needs of the audience for the preparation of design projects.	
33.02	Research and describe the implications of audience, purpose/message, and time constraints relative to a design project. 	
33.03	Determine project specifications.	
33.04	Define design criteria and design constraints. 	
33.05	Produce basic thumbnail sketches and rough designs. 	
33.06	Identify project management tasks and responsibilities.	
34.0	Perform page layout and measurement activities. The student will be able to:	
34.01	Determine the appropriate type of basic layout for a specified problem (e.g., audience and purpose).	
34.02	Identify distinct components in a layout (e.g., headlines, subheads, and body copy).	
34.03	Demonstrate basic use of typography (e.g., visual hierarchy, proximity, alignment, contrast, and repetition).	
34.04	Compare and contrast units of measurement (e.g., inches, centimeters, millimeters, points, picas, and pixels).	
34.05	Produce a variety of design layouts (e.g., flyers, postcards, brochures, business cards, and letterhead).	
34.06	Incorporate clip art, images, borders, and other special effects into a layout.	
34.07	Select the appropriate color format and resolution for a variety of purposes (e.g., web, print).	
35.0	Demonstrate an understanding of color and its role in digital design. The student will be able to: 	
35.01	Understand the color wheel and its uses.	
35.02	Describe the spectral colors in the visible light spectrum.	
35.03	Define and explain the terminology related to color (e.g., Chroma, lightness, saturation, hue, intensity, luminance/value, shade, and tint).	
35.04	Describe the difference between additive and subtractive color mixing.	
35.05	Compare and contrast RGB and CYMK color models as used in digital design.	
35.06	Demonstrate the application of color theory to design practices.	
36.0	Demonstrate a basic understanding of typography. The student will be able to: 	
36.01	Define and describe the terminology related to character and line spacing (e.g., leading, kerning, tracking, baseline shift, and ligature).	
36.02	Identify the characteristics and psychology of type, type families, type series, and type styles.	
36.03	Understand the installation and application of fonts.	
37.0	Demonstrate an understanding of elements and principles of design. The student will be able to:	
37.01	Identify the elements of design (line, shape, mass, color, texture, etc.).	
37.02	Identify the principles of design (variety, movement, emphasis, balance, space, etc.).	
38.0	Demonstrate basic skill in digital photography. The student will be able to: 	
38.01	Demonstrate knowledge of ethics related to digital images/imaging; examine legal and content-related issues.	
38.02	Demonstrate the operation of a digital camera (typical features/modes).	
38.03	Apply effective design principles in digital photography compositions (e.g., rule of thirds).	
38.04	Develop an understanding of metadata and the digital photography workflow.	
39.0	Demonstrate skills in the use of raster software applications. The student will be able to: 	
39.01	Demonstrate basic knowledge of the tools and techniques for using a raster-based software application.	
39.02	Demonstrate skill in importing, transforming and cropping images.	
39.03	Create and edit images/photographs using digital imaging software (e.g., layers, image editing, adjustments, filters, and selections).	
39.04	Demonstrate skill in raster image manipulation, color correction, and special effects.	
39.05	Demonstrate an understanding of image resolution and compression factors such as transmission speed, color reduction, and delivery media parameters.	
40.0	Demonstrate basic skills in the use of vector software applications. The student will be able to: 	
40.01	Demonstrate basic knowledge of the tools and techniques for using vector software applications.	
40.02	Create and edit various illustrations using vector software (e.g., line art, drawing basics, transforming/applying effects to objects, painting, type and type effects, and layers).	
41.0	Demonstrate basic technical skills using a desktop publishing application. The student will be able to:	
41.01	Determine the activities and implications of content preparation and proofreading.	
41.02	Incorporate scanned and digital photographs into documents comprising a specified design (e.g., poster, brochure, card, and advertisement).	
41.03	Proofread manually and digitally.	
42.0	Develop an awareness of the emerging technologies associated with digital design. The student will be able to: 	
42.01	Compare and contrast emerging technologies relative to their role in digital design (e.g., wireless, cloud-based, mobile, portable devices, and kiosks).	
42.02	Describe social media as a form of digital design.	
42.03	Describe the emergent and evolving nature of software applications used in interactive design.	
42.04	Explain how the use of advanced image sensing devices have altered the manner in which communication takes place, especially those utilizing Quick Response (QR) Codes and other forms of two-dimensional bar coding techniques.	
43.0	Demonstrate understanding in page layout using desktop publishing applications. The student will be able to: 	
43.01	Design a document using grids and formats.	
43.02	Produce documents integrating the Elements and Principles of Art and Design.	
44.0	Demonstrate an understanding of career opportunities and requirements in the field of digital design. The student will be able to: 	
44.01	Discuss individual interests related to a career in digital design.	
44.02	Identify the skills required of a digital designer.	
44.03	Explore career opportunities in the field of digital design.	
44.04	Explore secondary and post-secondary educational opportunities related to digital design.	
44.05	Identify job search platforms.	

2022 – 2023
Florida Department of Education
Student Performance Standards

Course Title: 	Administrative Office Technology 2
Course Number: 	8212410
Course Credit:	1

Course Description:

This course explores and expands the competencies learned in Administrative Office Technology 1 and promotes application of higher level office procedures tasks and communication skills.  

CTE Standards and Benchmarks	
45.0	Participate in simulated work-based learning experiences.  The student will be able to:	
45.01	Participate in simulated work-based learning experiences in an administrative office environment. 	
45.02	Discuss the use of technology in an administrative office environment.	
46.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise, and correct manner on personal and professional levels.  The student will be able to:	
46.01	Deliver impromptu and planned speeches.	
46.02	Synthesize information from multiple speakers in a group and respond in an effective manner.	
46.03	Communicate in a diverse environment.  	
47.0	Use information to accomplish job objectives and enhance workplace performance.  The student will be able to:	
47.01	Gather and compile data for supervisors and for company reports.	
47.02	Assemble information to use as a personal or shared resource to enhance workplace performance.	
48.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.  The student will be able to:	
48.01	Serve as interviewer, interviewee, and liaison in public relations, civic, media, community, and employment situations.	
48.02	Demonstrate leadership behavior to include delegation of duties.	
48.03	Train and assist others in business behavior, procedures, and skills.	
49.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.  The student will be able to:	
49.01	Organize and conduct a meeting using parliamentary procedures.	
49.02	Perform budgeting and accounting procedures.	
49.03	Plan and arrange business functions.	
49.04	Analyze equipment specifications to meet required needs and make purchase recommendations.	
49.05	Access and maintain digital resources.	
49.06	Perform specialized office procedures.	

2022 – 2023
Florida Department of Education
Student Performance Standards

Course Title: 	Administrative Office Technology 3
Course Number: 	8212420
Course Credit:	1

Course Description:

This course expands the competencies learned in Administrative Office Technology 2.  Students are required to perform higher level thinking and decision making and to use technology as a resource to efficiently perform systematic procedural tasks and to produce quality work in an efficient manner

CTE Standards and Benchmarks	
50.0	Participate in simulated work-based learning experiences.  The student will be able to:	
50.01	Discuss the use of technology in an administrative office environment.	
50.02	Compare and contrast the software applications used in an administrative office environment.	
50.03	Discuss the changing role of administrative support in today’s business environment and the ways to manage stress related to these changes.	
50.04	Discuss the management/supervisory skills needed in an administrative office environment.	
51.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.  The student will be able to:	
51.01	Describe the nature and types of business organizations.	
51.02	Explain the effect of key organizational systems on performance, quality and excellent customer service. 	
51.03	List and describe quality control systems and/or practices common to the workplace.	
52.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.  The student will be able to:	
52.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.	
52.02	Explain emergency procedures to follow in response to workplace accidents.	
52.03	Create a disaster and/or emergency response plan.	
53.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.  The student will be able to:	
53.01	Train and assist others in business behavior, procedures and skills.	
53.02	Train and assist others in customer service.	
54.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.  The student will be able to:	
54.01	Perform budgeting and accounting procedures.	
54.02	Identify requirements for the layout and use of office work stations.	
54.03	Analyze equipment specifications to meet required needs and make purchase recommendations.	

2022 – 2023
Florida Department of Education
Student Performance Standards

Course Title: 	Business Software Applications 2
Course Number: 	8212160
Course Credit:	1

Course Description:

This course is designed to use technology to produce high quality employment portfolios, research job opportunities, and compile and disseminate job-seeking documents.

CTE Standards and Benchmarks	
55.0	Participate in simulated work-based learning experiences.  The student will be able to:	
55.01	Discuss the use of technology in an administrative office environment.	
55.02	Compare and contrast the software applications used in an administrative office environment.	
55.03	Discuss the changing role of administrative support in today’s business environment and the ways to manage stress related to these changes.	
55.04	Discuss the management/supervisory skills needed in an administrative office environment.	
56.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.  The student will be able to:	
56.01	Describe the nature and types of business organizations.	
56.02	Explain the effect of key organizational systems on performance, quality and excellent customer service. 	
56.03	List and describe quality control systems and/or practices common to the workplace.	
57.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.  The student will be able to:	
57.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.	
57.02	Explain emergency procedures to follow in response to workplace accidents.	
57.03	Create a disaster and/or emergency response plan.	
58.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.  The student will be able to:	
58.01	Train and assist others in business behavior, procedures and skills.	
58.02	Train and assist others in customer service.	
59.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.  The student will be able to:	
59.01	Perform budgeting and accounting procedures.	
59.02	Identify requirements for the layout and use of office work stations.	
59.03	Analyze equipment specifications to meet required needs and make purchase recommendations.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Academic Alignment

Secondary Career and Technical Education courses are pending alignment to the B.E.S.T.  (Benchmarks for Excellent Student Thinking) Standards for English Language Arts (ELA) and Mathematics that were adopted by the State Board of Education in February 2020.  Academic alignment is an ongoing, collaborative effort of professional educators that provide clear expectations for progression year-to-year through course alignment. This initiative supports CTE programs by improving student performance through the integration of academic content within CTE courses.  

Florida Standards for English Language Development (ELD)
English language learners communicate for social and instructional purposes within the school setting. ELD.K12.SI.1.1 

English Language Development (ELD) Standards Special Notes:
Teachers are required to provide listening, speaking, reading and writing instruction that allows English language learners (ELL) to communicate for social and instructional purposes within the school setting.   For the given level of English language proficiency and with visual, graphic, or interactive support, students will interact with grade level words, expressions, sentences and discourse to process or produce language necessary for academic success. The ELD standard should specify a relevant content area concept or topic of study chosen by curriculum developers and teachers which maximizes an ELL’s need for communication and social skills. To access an ELL supporting document which delineates performance definitions and descriptors, please click on the following link: http://www.cpalms.org/uploads/docs/standards/eld/SI.pdf.
For additional information on the development and implementation of the ELD standards, please contact the Bureau of Student Achievement through Language Acquisition at sala@fldoe.org .

Special Notes

The occupational standards and benchmarks outlined in this secondary program correlate to the standards and benchmarks of the postsecondary program with the same Classification of Instructional Programs (CIP) number.

Career and Technical Student Organization (CTSO)

Future Business Leaders of America (FBLA) and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular course or a modified course.  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete a Career and Technical Education (CTE) course.  The student should work on different competencies and new applications of competencies each year toward completion of the CTE course.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml.