2022 – 2023
Florida Department of Education
Curriculum Framework 

Program Title:	Information Technology Administration
Career Cluster:	Information Technology

CCC	
CIP Number	0511010307	
Program Type	College Credit Certificate (CCC)	
Program Length	18 credit hours	
CTSO	Phi Beta Lambda, BPA	
SOC Codes (all applicable) 	11-3021 – Computer and Information Systems Managers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Internet Services Technology AS degree program (1511100400).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to Internet, Intranet, and Extranet environments; installing and configuring Intranet and web-based resources.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate proficiency with Internet structure, organization, and navigation.
02.0	Demonstrate understanding of networked environments, hardware and software.
03.0	Understand, install and configure computer hardware.
04.0	Understand, install and configure computer software.
05.0	Perform web design/development activities.
06.0	Perform website management activities.
07.0	Perform e-commerce-related tasks.

2022 – 2023
Florida Department of Education
Student Performance Standards

Program Title:	Information Technology Administration
CIP Number:		0511010307
Program Length:	18 credit hours
SOC Code(s):		11-3021

This certificate program is part of the Internet Services Technology AS degree program (1511100400).  At the completion of this program, the student will be able to:	
01.0	Demonstrate proficiency with Internet structure, organization, and navigation. The student will be able to:	
01.01	Describe the origin of the Internet.	
01.02	Outline the history of the Internet.	
01.03	Describe Internet organization, such as the Internic, domains and requests for comments (RFCs).	
01.04	Describe the structure of the Internet.	
01.05	Differentiate between the Internet and the WWW.	
01.06	Define Internet push technologies, such as e-mail marketing vs. webpage banner advertising.	
01.07	Differentiate among an Intranet site, an extranet site, and an Internet site.	
01.08	Describe and identify several major ethical and legal issues related to Internet use and how they affect intellectual property rights.	
01.09	Describe the World Wide Web (WWW) and identify how it affects personal security and privacy and our society.	
01.10	Describe and differentiate between file types and protocols.	
01.11	Demonstrate the use of typical remote access mechanisms.	
01.12	Describe various sections of a URL.	
01.13	Discuss the use of Internet tools and utilities.	
02.0	Demonstrate understanding of networked environments, hardware, and software. The student will be able to:  	
02.01	Give several advantages and disadvantages of networked and non-networked environments.	
02.02	Describe current network environments and network topologies.	
02.03	Identify and discuss issues such as security, privacy and redundancy related to networked environments.	
02.04	Identify and discuss standardization issues related to naming conventions.	
02.05	List and define layers in the OSI and TCP/IP network protocol models.	
02.06	Identify and describe current relevant IEEE standards.	
02.07	Discuss the nature of IP and MAC addressing.	
02.08	Describe the major functions and requirements of web based server and client hardware and software components.	
02.09	Identify a variety of specialized servers.	
02.10	Recognize and describe current cable technologies.	
02.11	Describe current wireless technologies.	
02.12	Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways.	
02.13	Describe the hardware needed to connect a LAN to the Internet.	
02.14	Describe the function of network storage devices and other peripherals.	
02.15	Compare and contrast major functions and features of current network operating systems (including directory services).	
02.16	Differentiate between telecommunications and data communications.	
02.17	Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1, T-3).	
03.0	Understand, install and configure computer hardware. The student will be able to:	
03.01	Explain the use of binary numbers to represent instructions and data.	
03.02	Describe the hardware implications of the use of binary representation of instructions and data.	
03.03	Convert numbers among decimal, binary, and hexadecimal representation.	
03.04	Perform binary arithmetic.	
03.05	Identify various data representation schemes (e.g., ASCII, Unicode).	
03.06	Discuss various data types such as signed and unsigned integers and floating point.	
03.07	Identify the major hardware platforms.	
03.08	Describe distinguishing features of the major hardware platforms.	
03.09	Describe the functions of major hardware components of a computer system.	
03.10	Recognize and correctly identify computing hardware components.	
03.11	Describe emerging hardware technologies and discuss their potential impact.	
03.12	Implement proper procedures for handling and safeguarding equipment.	
03.13	Perform preventive maintenance tasks on microcomputer systems.	
03.14	Describe procedures for proper disposal of computer components.	
03.15	Set up and configure systems and peripherals.	
03.16	Set up BIOS.	
03.17	Install and configure storage and I/O device interfaces.	
03.18	Install and configure multimedia devices and interfaces.	
03.19	Install and configure network interface cards.	
04.0	Understand, install and configure computer software. The student will be able to:	
04.01	Describe the functions and major components (e.g., BIOS and task management) of a computer operating system.	
04.02	Identify current operating systems and describe their important features.	
04.03	Use an operating system for activities such as data and file management.	
04.04	Identify current systems utilities and describe their functions.	
04.05	Use system software to perform routine maintenance tasks such as backup, and hard drive defragmentation.	
04.06	Use both stand-alone operating systems and network operating systems on different platforms.	
04.07	Create, use, and maintain system configuration files.	
04.08	Describe and use popular features and functions of the major categories of applications software (e.g., word processing, database, spreadsheet, presentation, email, browsers).	
04.09	Use software produced by multiple vendors.	
04.10	Transmit and exchange data in a multiple vendor software environment.	
04.11	Install and configure operating systems on multiple platforms.	
04.12	Describe procedures for uninstalling operating system software.	
04.13	Install and configure system software.	
04.14	Install, configure and upgrade applications software.	
04.15	Configure software for accessibility by disabled individuals.	
04.16	Describe conflict handling when installing, configuring and upgrading applications software.	
04.17	Install and configure client software for connecting to LANs, WANs, and the Internet.	
04.18	Install and configure client software for client/server and network-based applications (e.g., e-mail, videoconferencing, database).	
04.19	Install internetworking applications on a server and configure clients for network access.	
04.20	Describe the major functions of network client software components.	
04.21	Install and configure client software on multiple hardware platforms.	
04.22	Install and configure drivers for NICs and network peripherals (including printers).	
04.23	Configure the client to support multiple protocols.	
04.24	Install and configure network-based services such as videoconferencing, integrated voicemail/email/fax, large document storage and retrieval.	
05.0	Perform web design/development activities. The student will be able to:	
05.01	Describe and use the process of storyboarding a website.	
05.02	Describe format, structure and design principles for websites.	
05.03	Evaluate web graphic utilities and creation tools, including those for animated graphics.	
05.04	Identify existing resources and constraints.	
05.05	Evaluate design based on current industry and in-house standards.	
05.06	Create site navigation plan including directory structure.	
05.07	Procure/create and incorporate standard and animated graphics into a webpage.	
05.08	Obtain in-house content and determine needs for secondary content providers.	
05.09	Design page templates to implement on final site.	
05.10	Create a webpage using authoring tools.	
05.11	Code page(s) using current web programming languages.	
05.12	Check page for cross-browser capability and other access issues.	
05.13	Upload pages and run site analysis.	
05.14	Incorporate sound files onto a webpage.	
05.15	Incorporate a streaming video file onto a webpage.	
05.16	Incorporate a video file for download into a webpage.	
05.17	Create an animated graphic.	
05.18	Perform simple graphic modifications using a graphics utility.	
05.19	Incorporate an e-mail link on a webpage.	
05.20	Incorporate internal and external links on a webpage.	
05.21	Incorporate tables and file transfer capabilities on a webpage. 	
05.22	Incorporate handicapped-accessibility options into the website.	
05.23	Configure a webpage for Search Engine Optimization.	
05.24	Create a web form and produce e-mail results.	
05.25	Create a web database interface.	
05.26	Discuss the issue of ODBC compliance.	
06.0	Perform website management activities. The student will be able to:	
06.01	Describe the process of obtaining a domain address.	
06.02	Notify appropriate external search engines of the website.	
06.03	Compare features of currently available site management tools.	
06.04	Install and configure website management software.	
06.05	Create and maintain a website using a web management tool.	
06.06	Implement appropriate website security measures.	
06.07	Use and evaluate the results of a website visit-recording tool.	
07.0	Perform e-commerce-related tasks. The student will be able to:	
07.01	Describe web e-commerce.	
07.02	Analyze e-commerce models.	
07.03	Develop e-commerce business and marketing plan.	
07.04	Identify components and procedures necessary to process credit card transactions including any security measures.	
07.05	Demonstrate an understanding of the credit card transaction process.	
07.06	Implement shopping cart software.	
07.07	Set up and configure online catalog to market products.	
07.08	Establish transaction storage and reporting system.	
07.09	Publish website.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml