2020 – 2021
Florida Department of Education
Curriculum Framework 

Program Title:	Residential Property Management
Career Cluster:	Business, Management & Administration

AS	
CIP Number	1552150100	
Program Type	College Credit	
Standard Length	60 Credit Hours	
CTSO	SkillsUSA	
SOC Codes (all applicable) 	11-9141 – Property, Real Estate & Community Association Managers, 11-1021 – General & Operations Managers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

The purpose of this program is to prepare students for employment as residential property managers, and to provide supplemental training for persons previously or currently employed in this occupation.

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the residential property management career cluster.  It includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, occupation-specific skills, and knowledge of all relevant aspects of the residential property management career cluster. 

The content includes but is not limited to, communication skills, leadership skills, human relations and employability skills, safe and efficient work practices, marketing and selling skills, local, state, and national housing laws, and working with contracts. Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 60 credit hours.

Program Length

The AS degree requires the inclusion of a minimum of 15 credits of general education coursework according to SACS, and it must be transferable according to Rule 6A-14.030 (2), F.A.C.  The standard length of this program is 60 credit hours according to Rule 6A-14.030, F.A.C.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the residential property management function. 
02.0	Identify and discuss legal and ethical issues related to residential property management.
03.0	Describe and evaluate best practices for residential property leasing and marketing.  
04.0	Explain common practices and procedures for maintaining residential property.
05.0	Recommend appropriate risk management and safety protocol for residential property.
06.0	Identify residential property finance and accounting practices and calculate financial performance metrics. 
07.0	Describe human resource functions and effective management practices related to residential property management.
08.0	Demonstrate effective business communication skills.
09.0	Demonstrate employability skills.

2020 – 2021
Florida Department of Education
Student Performance Standards

Program Title:	Residential Property Management 
CIP Number:		1552150100
Program Length:	60 Credit Hours
SOC Code(s):	11-9141, 11-1021	

Refer to Rule 6A-14.030 (4) F.A.C., for the minimum amount of general education coursework required in the Associate of Science (AS) degree.  At the completion of this program, the student will be able to:	
01.0	Demonstrate knowledge of the residential property management function.  The student will be able to:	
01.01	Identify the characteristics of different housing and building types. 	
01.02	Identify the characteristics of different ownership structures including fee simple, condominiums, cooperatives, and timeshares.	
01.03	Describe strategies and motivations for owning and/or investing in residential property and identify investing entities.	
01.04	Identify career positions, responsibilities, and opportunities in residential property management.	
01.05	Identify professional trade organizations that support the residential property management industry through education, designations, advocacy, and professional development opportunities – National Apartment Association (NAA), Institute of Real Estate Management (IREM), National Multifamily Housing Council (NMNC), and National Association of Residential Property Managers (NARPM).	
01.06	Discuss the importance of effective property management and its impact on investment performance, resident satisfaction, and legal and ethical adherence.	
01.07	Describe employment structures for property managers, including fee-management, owner-management, and agency. 	
01.08	Evaluate the people, product, promotion, place, and price (5 Ps) to identify strengths, weaknesses, and areas for adjustments.	
01.09	Evaluate market, property, and financial conditions and prepare a “Management Plan”.	
02.0	Identify and discuss legal and ethical issues related to residential property management.  The student will be able to:	
02.01	Describe the basic features of a contract, including offer and acceptance, capacity, consideration, legality, and enforceability.	
02.02	Identify and summarize the legal clauses and language in a residential lease agreement.	
02.03	Identify federal, state, and local protected classes under Fair Housing regulations.	
02.04	Describe and evaluate adherence to Fair Housing regulations in the leasing and operating of residential property.	
02.05	Compare and contrast the Americans with Disabilities Act (ADA) and the Fair Housing Act and their effect on residential property.	
02.06	Identify and process requests for reasonable accommodations and modifications in accordance to Fair Housing and ADA regulations.	
02.07	Define “assistance animal” and “service animal” and discuss the importance for residential property management operations. 	
02.08	Discuss federal regulations affecting the screening of application for housing, including the Fair Housing Act (FHA), Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transactions Act (FACTA), and other relevant regulations. 	
02.09	Identify and discuss state and local landlord/tenant regulations and the obligations of both parties.	
02.10	Describe the legal procedure for eviction, including proper notices and communication.	
02.11	Discuss the legal treatment of abandoned personal property. 	
02.12	Discuss the legal procedure for conducting move-out inspections, evaluating damages, and refunding security deposits.	
02.13	Identify the real estate licensing body and discuss regulations governing real estate licenses and residential property management. 	
02.14	Discuss the responsibilities of agency, including care, obedience, loyalty, disclosure, accounting, and confidentiality. 	
02.15	Define “ethics” and discuss the importance of ethical reasoning and decision making in residential property management.	
03.0	Describe and evaluate best practices for residential property leasing and marketing.  The student will be able to:	
03.01	Define marketing and advertising and their role in effective property management. 	
03.02	Define the “Leasing Professional” position and responsibilities in relation to effective residential property management.  	
03.03	Evaluate property and market conditions and prepare a “Market Survey”.	
03.04	Discuss “Lease Rent Optimization (LRO)” software, concessions, and other pricing strategies.	
03.05	Evaluate curb appeal and marketability of a property, including the grounds, signage, leasing office, tour route, and show units. 	
03.06	Identify best practices for advertising residential property and generating interest from prospective residents.	
03.07	Demonstrate effective phone and email practices for communication with prospective residents.	
03.08	Identify practices for tracking leads and evaluating marketing and advertising efforts.	
03.09	Discuss “relationship selling,” “feature-benefit selling,” and other effective strategies for leasing residential property.	
03.10	Explain lease applications and processing procedures in-line with a property’s rental criteria.	
03.11	Evaluate a “Lease Expiration Matrix” and identify optimum lease term options.	
03.12	Prepare leases, keys, and move-in documents. 	
03.13	Communicate lease terms and clauses for new resident signings.	
03.14	Conduct move-in inspections with residents and establish standards for property expectations and resident satisfaction. 	
03.15	Identify strategies for evaluating resident satisfaction, creating positive experiences, and promoting retention.	
03.16	Discuss the lease renewal process, including resident communication methods and schedules and guidelines for proper notices.	
04.0	Explain common practices and procedures for maintaining residential property.  The student will be able to:	
04.01	Define physical asset maintenance and its role in effective property management.	
04.02	Identify and be familiar with the basic tools used for residential property management.	
04.03	Compare and contrast routine, corrective, and preventive maintenance.	
04.04	Describe the “service request” process and best practices for efficient responses and resident satisfaction.	
04.05	Identify routine maintenance practices and their role in marketing, branding, and resident retention.	
04.06	Discuss a preventive maintenance program and its importance to resident safety, efficient maintenance, and the longevity of equipment and building materials.	
04.07	Schedule and monitor the turnover of units between residents, efficiently utilizing maintenance labor and supplies to minimize vacancy loss and operating expenses.	
04.08	Explain inventory of maintenance supplies and best practices for managing and tracking levels for optimum efficiency. 	
04.09	Conduct multiple inspections and use results to schedule, authorize, and approve maintenance and repair needs.	
04.10	Assess property conditions for adherence to quality standards and company policies.	
04.11	Define contractors and vendors and identify proper utilization for effective property management.	
04.12	Discuss a “request for proposal (RFP),” the bid process, and methods for successful selection of contracted labor and services. 	
04.13	Identify sustainable (“Green”) building practices and their impact on maintenance, marketing, and financial performance. 	
04.14	Document maintenance procedures for financial, legal, and risk management concerns.	
04.15	Review maintenance reports and identify trends, discrepancies, and opportunities for improvement.	
04.16	Discuss the importance of proper maintenance procedures to reduce injury, liability, and other risk management concerns.	
05.0	Recommend appropriate risk management and safety protocol for residential property.  The student will be able to:	
05.01	Define “risk management” and discuss techniques to manage risk through avoidance, control, transfer, and retention.	
05.02	Define “liability” and “negligence” and identify the importance of effective property management in the deduction of injury, damage, or loss. 	
05.03	Identify operational and environmental risks associated with residential property.	
05.04	Discuss the health and safety concerns associated with lead-based paint, asbestos, mold, radon, chlorofluorocarbons (CFLs), carbon monoxide, underground storage tanks (USTs), and other environmental and workplace hazards.   	
05.05	Describe best practices for detecting and mitigating environmental risks, including communication and disclosure requirements.	
05.06	Explain workplace safety, including “personal protective equipment (PPE),” “safety data sheets (SDS),” and OSHA. 	
05.07	Identify employee risks including theft, sexual harassment, discrimination, and other illegal activities.	
05.08	Identify natural disasters, criminal acts, and accidents that may be likely for a residential property and discuss emergency planning, preparation, and training practices. 	
05.09	Document risks or liability matters and prepare an incident report.	
05.10	Define “insurance” and discuss the various insurances utilized for residential property management.	
06.0	Identify residential property finance and accounting practices and calculate financial performance metrics.  The student will be able to:	
06.01	Discuss common sources of revenue for residential income-producing properties.	
06.02	Describe the financial concepts and calculations for “loss or gain to lease” and “vacancy loss”.	
06.03	Explain the effects of concessions, “down units,” and collection loss on revenue.	
06.04	Distinguish operating expenses from debt or capital expenses.	
06.05	Use property assumptions to prepare a Cash Flow Pro Forma and determine Net Operating Income and Before-Tax Cash Flow.	
06.06	Use the income-capitalization approach to value an income-producing asset.	
06.07	Calculate a property’s investment return, including Cap Rate and Cash-on-Cash Rate of Return.	
06.08	Calculate a property’s operating expense ratio and compare figures with local and national benchmarks.	
06.09	Define “Physical Occupancy” and “Economic Occupancy” and discuss their relevance in monitoring property performance.	
06.10	Discuss varying methods and reasons for preparing an Operating Budget for a residential income-producing property. 	
06.11	Analyze a Budget Variance Report and identify and explain significant variances in a meaningful way.	
06.12	Discuss best practices for monitoring and controlling delinquencies and minimizing collection loss.	
06.13	Review resident ledgers and audit debits and credits effectively to find errors, answer questions, or explain balances.	
06.14	Discuss the process for approving and paying property invoices.	
06.15	Describe “Petty Cash Funds” and best practices for their use and accounting.	
06.16	Use Microsoft Excel to calculate, organize, and effectively communicate financial results in a professional manner.	
07.0	Describe human resource functions and effective management practices related to residential property management.  The student will be able to:	
07.01	Identify the role and function of human resources in residential property management.	
07.02	Describe job descriptions and hiring considerations for common residential property management positions, including housekeeping, grounds, service technicians, service managers, leasing professionals, and assistant managers.	
07.03	Discuss best practices for employee performance evaluations and identifying additional training opportunities.	
07.04	Identify responsibilities and procedures for disciplinary actions of employees, including termination if needed.	
07.05	Explain procedures for and track employee scheduling, overtime, and timecard submissions.	
07.06	Discuss methods for new employee orientation and training.	
07.07	Demonstrate knowledge of workers comp and preparing first report of injury.	
07.08	Identify effective interview methods and discuss federal regulations covering the hiring process.	
07.09	Demonstrate basic understanding of FMLA, sexual harassment, and basic labor laws.	
07.10	Set boundaries for acceptable behaviors among residents, staff, and the community.	
07.11	Discuss conflict resolution methods and best practices for diffusing conflicts.	
07.12	Recognize different personality styles and how to interact effectively with them in the workplace.	
07.13	Describe the importance of teamwork in the effective management of residential properties.	
08.0	Demonstrate effective business communication skills.  The student will be able to:	
08.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.  Give, follow and interpret oral and written communications.	
08.02	Use interpersonal communication skills to facilitate effective interactions to work collaboratively.	
08.03	Exhibit public relations skills that aid in achieving customer satisfaction.	
08.04	Demonstrate effective teamwork skills.  Participate in a group discussion as a member and leader.	
08.05	Develop the ability to withstand conflict and resolve it when dealing with difficult people.	
08.06	Discuss the need to use appropriate tone and professional demeanor in business communications, including e-mails, correspondence, conference calls, and conversation.  Demonstrate effective listening skills.	
08.07	Draft various written documents with an emphasis on spelling, organization, grammar, content, style, format, layout, and meaning.	
08.08	Prepare, outline and deliver an effective oral presentation.  Prepare and use visual material, including slide presentation software.	
08.09	Research and interpret information retrieved from print and electronic resources.	
08.10	Research and compose a document containing statistical information.	
08.11	Demonstrate ability to communicate effectively with diverse populations.	
08.12	Use successful career building skills such as collaborative teamwork, ethical conduct, business etiquette, and resolution of conflict in the work environment.	
09.0	Demonstrate employability skills.  The student will be able to:	
09.01	Identify sources of employment opportunities.	
09.02	Describe the job search process.	
09.03	Complete a resume and a cover letter.	
09.04	Complete an electronic job application form correctly.	
09.05	Prepare a resume for electronic distribution.	
09.06	Demonstrate effective job interview techniques and identify different types of interviews.	
09.07	Prepare a thank you note for an interview.	
09.08	Identify and demonstrate appropriate responses to feedback from supervisors.	
09.09	Identify and demonstrate acceptable work habits.	
09.10	Describe the importance of an employee’s ability to be flexible in the workplace.	
09.11	Demonstrate effective time management skills.	
09.12	Identify methods for securing an employment reference.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

SkillsUSA is the intercurricular career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Certificate Programs

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).  This AS degree program includes the following College Credit Certificates:

	Residential Property Management Specialist (0504100100) – 21 credit hours

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml