2020 – 2021
Florida Department of Education
Curriculum Framework 

Program Title:	Office Administration
Career Cluster:	Business Management and Administration

NOTE: Beginning in 2017-18, the medical office specialization will be part of the Medical Office Administration AS degree (1552020404) program. 

AS	
CIP Number	1552020401	
Program Type	College Credit	
Standard Length	60 credit hours	
CTSO	Phi Beta Lambda, BPA	
SOC Codes 	43-6011 – Executive Secretaries and Executive Administrative Assistants	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to assist management by expediting and facilitating the maintenance and production of correspondence and records; telecommunicating; maintaining office budget; planning; preparing correspondence and resolutions; filing and maintaining documents; and assisting in the administration of policy.

Specializations:  In addition to the core learning outcomes, students may complete the outcomes in the following specialization:

•	Legal Office

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 60 credit hours.
Standards

After successfully completing this program, the student will be able to perform the following:

Professional Skills:

01.0	Demonstrate effective business communication skills. 
02.0	Prepare and use financial information. 
03.0	Manage business information using appropriate software. 
04.0	Perform records management activities. 
05.0	Perform accounting activities. 
06.0	Demonstrate employability and workplace skills. 
07.0	Perform information processing activities. 
08.0	Develop leadership skills. 
09.0	Develop strategic organizational skills. 
10.0	Perform office management activities. 
11.0	Participate in work-based learning experiences. 

In addition to the above core outcomes, students may complete outcomes in the following specializations:

Legal Office Specialization:

12.0	Perform dictation/transcription activities. 
13.0	Perform legal office management activities. 
14.0	Perform legal office activities. 
15.0	Demonstrate knowledge of U.S. and Florida court systems. 
16.0	Perform legal office records management activities.

2020 – 2021
Florida Department of Education
Student Performance Standards

Program Title:	Office Administration
CIP Number:		1552020401
Program Length:	60 credit hours
SOC Code(s):		43-6011

Refer to Rule 6A-14.030 (4) F.A.C., for the minimum amount of general education coursework required in the Associate of Science (AS) degree.  At the completion of this program, the student will be able to:	
Professional Skills:	
01.0	Demonstrate effective business communication skills.  The student will be able to:	
01.01	Demonstrate ability in teleconferencing and video conferencing.	
01.02	Discuss the importance of voice mail, paging, transferring, recording/taking messages, placing international calls, and screening calls.	
01.03	Demonstrate effective internal and external customer service skills.	
01.04	Demonstrate understanding of current communications technology.	
01.05	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.  Give, follow and interpret oral and written communications.	
01.06	Use interpersonal communication skills to facilitate effective collaboration within teams.	
01.07	Demonstrate ability to manage conflict and its resolution when dealing with challenging situations.	
01.08	Discuss the importance of using appropriate tone and professional demeanor in business communications (e-mails, social media, texting, correspondence, conference calls, and conversation).	
01.09	Compose business correspondence and related documents using correct spelling, grammar, punctuation and word choice.	
01.10	Participate in a group discussion as a member and as a leader.	
01.11	Research, validate, and interpret information retrieved from print and electronic mediums with appropriate citations.	
01.12	Prepare executive summaries that are organized and demonstrate thorough analysis and communication objective.	
01.13	Research and compose a document containing statistical information.	
01.14	Prepare and use technology-enhanced materials to deliver an oral presentation.	
01.15	Demonstrate effective listening skills.	
01.16	Identify the difference between maintaining professional social media and personal social media accounts.	
02.0	Prepare and use financial information.  The student will be able to:	
02.01	Perform business math operations.	
02.02	Interpret graphs, charts, and tables.	
02.03	Solve finance charge and annual percentage rate problems.	
02.04	Determine elapsed time between two events.	
02.05	Analyze information given to solve a problem.	
02.06	Demonstrate ability to estimate.	
02.07	Solve problems related to measurement and space allocation.	
02.08	Identify basic concepts of an economic system, including e-commerce.	
03.0	Manage business information using appropriate software.  The student will be able to:	
03.01	Identify formatting principles.	
03.02	Demonstrate proficiency using word processing, spreadsheet, presentation, database, e-mail/scheduling, and utility software applications.	
03.03	Produce business documents (letters, memorandums, and reports).	
03.04	Produce envelopes, labels, meeting minutes, tables, multi-page documents, numbered and bulleted lists, reports using footnotes and endnotes, and material from hand-written copy.	
03.05	Create and edit templates.	
03.06	Create documents by scanning.	
03.07	Create and edit documents from voice recognition software.	
03.08	Prepare and edit documents from rough draft copy using proofreaders’ marks.	
03.09	Prepare documents using mail merge with various types of data sources.	
03.10	Identify and use appropriate software in a business environment.	
03.11	Use technology to access, research, analyze, and interpret business information.	
03.12	Demonstrate knowledge of copyright laws.	
04.0	Perform records management activities.  The student will be able to:	
04.01	Practice effective Records Information Management (RIM) techniques.	
04.02	Index, code, sort, and file materials alphabetically, numerically, geographically and by subject, both manually and electronically.	
04.03	Identify types of filing supplies, equipment, and procedures.	
04.04	Cross-reference materials in the alphabetic, numeric, geographic, and subject filing systems.	
04.05	Recommend solutions to problems in existing filing systems.	
04.06	Design and develop an initial inventory of records.	
04.07	Search for, retrieve, and investigate information in files.	
04.08	List and describe methods of protecting vital records.	
04.09	Identify appropriate action for the retention, disposal and archiving of records.	
04.10	Identify and compare centralized and decentralized filing systems.	
04.11	Classify records into vital, useful, and nonessential categories by industry.	
04.12	Identify procedures for confidentiality of information.	
04.13	Demonstrate backup and recovery procedures.	
04.14	Describe and classify electronic records using metadata, taxonomies, and file plans.	
04.15	Categorize records to follow statutes/regulations pertaining to Florida Public Records Laws retention and production.	
05.0	Perform accounting activities.  The student will be able to:	
05.01	Demonstrate ethical accounting practices.	
05.02	Identify parameters and functions of a fiscal calendar.	
05.03	Prepare and analyze budgets.	
05.04	Prepare payroll records, including time sheets.	
05.05	Prepare tax reports such as 941’s, 940’s, W-2’s, and 1099’s.	
05.06	Demonstrate a general knowledge of the accounting cycle.	
05.07	Demonstrate proficiency in cash control procedures, including bank deposits, electronic fund transfers, credit and debit transactions, bank reconciliations, and petty cash.	
05.08	Use source documents to prepare and analyze transactions, including invoices, cash receipts, sales slips, credit memos, vendor statements, purchase orders, and packing slips.	
05.09	Describe how to implement internal and fraud controls.	
05.10	Demonstrate knowledge of using a chart of accounts to classify expenses.	
05.11	Describe how to manage and depreciate assets.	
06.0	Demonstrate employability and workplace skills.  The student will be able to:	
06.01	Identify sources of employment opportunities.	
06.02	Describe the job search process.	
06.03	Complete a resume and a cover letter and prepare for electronic distribution.	
06.04	Complete a job application form.	
06.05	Identify different types of job interviews and demonstrate effective job interview techniques for each.	
06.06	Prepare a thank you note for an interview.	
06.07	Demonstrate the ability to give and receive performance feedback.	
06.08	Identify and demonstrate professionalism, proper business etiquette and acceptable work habits.	
06.09	Identify organizational structure, chain of command and importance of appropriate protocol.	
06.10	Identify signs of stress and positive management techniques.	
06.11	Identify and demonstrate positive interpersonal skills.	
06.12	Demonstrate ability to work effectively with diverse populations (generational, cultural, gender).	
06.13	Demonstrate ability to work as a team member.	
06.14	Describe confidentiality and privacy issues in the workplace.	
06.15	Describe the importance of customer service to an organization.	
06.16	Describe the importance of an employee’s ability to be flexible in the workplace.	
06.17	Demonstrate effective time management skills.	
06.18	Identify methods for securing an employment reference.	
06.19	Identify career advancement opportunities and demonstrate effective networking behaviors.	
07.0	Perform information processing activities.  The student will be able to:	
07.01	Demonstrate ability to manage files electronically, including in the Cloud.	
07.02	Define differences between operating systems and software applications.	
07.03	Identify and understand terms commonly used in information technology.	
07.04	Identify business systems, equipment components, and electronic media.	
07.05	Create and edit documents from handwritten, dictated and typed material using current technology. 	
07.06	Input numeric data.	
07.07	Use office equipment manual.	
07.08	Develop a flowchart and an organizational chart.	
07.09	Develop, edit and use an office operations manual.	
07.10	Identify computer security issues.	
07.11	Demonstrate knowledge of the importance of continuing education and technology updates.	
08.0	Develop leadership skills.  The student will be able to:	
08.01	Prepare an agenda, invite participants electronically and conduct a meeting.	
08.02	Demonstrate knowledge of professional organizations.	
08.03	Demonstrate an understanding of how job performance is measured and how it relates to promotion.	
08.04	Demonstrate understanding of group dynamics and the impact upon individual and team performance.	
09.0	Develop strategic organizational skills.  The student will be able to:	
09.01	Apply creativity and critical thinking in problem solving and conflict resolution.	
09.02	Demonstrate creativity and innovative idea generation to enhance productivity. 	
09.03	Prepare and manage a schedule for an employer or a project based activity.	
09.04	Prepare a schedule for an employer.	
09.05	Demonstrate an understanding of business ethics by analyzing a situation and recommending solutions.	
09.06	Determine preventive actions for office communication problems.	
10.0	Perform office management activities.  The student will be able to:	
10.01	Identify management styles.	
10.02	Prepare operational reports for management.	
10.03	Set priorities and develop efficient procedures for work flow.	
10.04	Document self-assessment of workplace performance.	
10.05	Demonstrate an understanding of best practices in employment interviewing.	
10.06	Develop an orientation plan for new employees.	
10.07	Demonstrate the ability to assign work to others and delegate tasks effectively.	
10.08	Utilize appropriate performance management and assessment techniques to recommend employees for promotion or recognition.	
10.09	Demonstrate knowledge of work flow processes, team dynamics and efficient use of office equipment to design the layout of office space.	
10.10	Develop a vendor management process to compare and select vendors.	
10.11	Identify cross training advantages and opportunities.	
10.12	Describe how to design and manage a virtual office environment.	
10.13	Compare and describe the role of a Virtual Office Assistant to a traditional administrative assistant.	
11.0	Participate in work-based learning experiences.  The student will be able to:	
11.01	Participate in internships or service learning experiences in office/legal administration. 	
11.02	Demonstrate employability skills.	
11.03	Develop a career plan.	
In addition to the above core outcomes, students may complete the outcomes the following specialization:	
Legal Office Specialization:	
12.0	Perform dictation/transcription activities.  The student will be able to: 	
12.01	Demonstrate techniques in dictation and transcription. 	
12.02	Transcribe written or recorded dictation of legal correspondence and other legal documents.	
12.03	Evaluate transcription systems for office utilization. 	
13.0	Perform legal office management activities.  The student will be able to:	
13.01	Prepare, file and retrieve client records.	
13.02	Define the major functions of legal office management.	
13.03	List characteristic of effective leaders/ managers. 	
13.04	List the steps in problem solving and issue resolution. 	
13.05	Maintain work schedules for payroll purposes.	
13.06	Demonstrate knowledge of motivational techniques. 	
13.07	Calculate billable hours. 	
14.0	Perform legal office activities.  The student will be able to:	
14.01	Define, understand, and spell legal terminology.	
14.02	Identify terms and procedures related to the legal process.	
14.03	Identify the court in which legal documents should be filed.	
14.04	Identify sources of legal reference.	
14.05	Demonstrate knowledge of the confidential fiduciary relationship between client and attorney.	
14.06	Demonstrate knowledge of computer security in the confidential environment.	
14.07	Identify and use printed and electronic sources of legal information.	
14.08	Maintain records for assessing client charges.	
14.09	Maintain an electronic appointments system.	
14.10	Maintain a filing system for docket control.	
14.11	Demonstrate knowledge of document formats and e-filing systems required by the court and other agencies.	
14.12	Demonstrate knowledge of legal filing systems in a law office.	
14.13	Create legal templates.	
14.14	Key information using legal templates.	
15.0	Demonstrate knowledge of U.S. and Florida court systems.  The student will be able to:	
15.01	Describe the courts of Florida and the jurisdiction of each.	
15.02	Describe the courts of the Federal System and other agencies and the jurisdiction of each.	
16.0	Perform legal office records management activities.  The student will be able to:	
16.01	Identify the components of a records management system.	
16.02	Prioritize activities for the organization of a records management system. 	
16.03	Identify the principles of forms control.	
16.04	Identify principles governing the planning of a records retention and disposition schedule.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Certificate Programs

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).  This AS degree program includes the following College Credit Certificates:

Legal Office Management (TBD) – 27 credit hours
Office Management (0552020401) – 27 credit hours
Office Specialist (0552040704) – 18 credit hours 
Office Support (0552020403) – 12 credit hours

Standards for the above certificate programs are contained in separate curriculum frameworks.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml.