2020 – 2021

Florida Department of Education
Curriculum Framework 

Program Title:	Residential Property Management Specialist
Career Cluster:	Business, Management & Administration

CCC	
CIP Number	0504100100	
Program Type	College Credit Certificate (CCC)	
Program Length	21 Credit Hours	
CTSO	SkillsUSA	
SOC Codes (all applicable) 	11-9141 – Property, Real Estate & Community Association Managers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Residential Property Management AS degree program (1552150100).  

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business, Management & Administration career cluster;  and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, occupation-specific skills, and knowledge of all relevant aspects Business, Management & Administration career cluster. 

The content includes but is not limited to, communication skills, leadership skills, human relations and employability skills, safe and efficient work practices, marketing and selling skills, local, state, and national housing laws, and working with contracts. 

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting 21 credit hours.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the residential property management functions. 
02.0	Identify and discuss legal and ethical issues related to residential property management.
03.0	Describe and evaluate best practices for residential property leasing and marketing.  
04.0	Describe human resource functions and effective management practices related to residential property management.
05.0	Demonstrate effective business communication skills. 
06.0	Demonstrate employability skills.

2020 – 2021
Florida Department of Education
Student Performance Standards

Program Title:	Residential Property Management Specialist
CIP Number:		0504100100
Program Length:	21 Credit Hours
SOC Code(s):		11-9141

This certificate program is part of the Residential Property Management AS degree program (1552150100). At the completion of this program, the student will be able to:	
01.0	Demonstrate knowledge of the residential property management functions. The student will be able to:	
01.01	Identify the characteristics of different housing and building types. 	
01.02	Identify the characteristics of different ownership structures including fee simple, condominiums, cooperatives, and timeshares.	
01.03	Describe strategies and motivations for owning and/or investing in residential property and identify investing entities.	
01.04	Identify career positions, responsibilities, and opportunities in residential property management.	
01.05	Identify professional trade organizations that support the residential property management industry through education, designations, advocacy, and professional development opportunities – National Apartment Association (NAA), Institute of Real Estate Management (IREM), National Multifamily Housing Council (NMNC), and National Association of Residential Property Managers (NARPM).	
01.06	Discuss the importance of effective property management and its impact on investment performance, resident satisfaction, and legal and ethical adherence.	
01.07	Describe employment structures for property managers, including fee-management, owner-management, and agency. 	
01.08	Evaluate the people, product, promotion, place, and price (5 Ps) to identify strengths, weaknesses, and areas for adjustments.	
01.09	Evaluate market, property, and financial conditions and prepare a “Management Plan”.	
02.0	Identify and discuss legal and ethical issues related to residential property management. The student will be able to:	
02.01	Describe the basic features of a contract, including offer and acceptance, capacity, consideration, legality, and enforceability.	
02.02	Identify and summarize the legal clauses and language in a residential lease agreement.	
02.03	Identify federal, state, and local protected classes under Fair Housing regulations.	
02.04	Describe and evaluate adherence to Fair Housing regulations in the leasing and operating of residential property.	
02.05	Compare and contrast the Americans with Disabilities Act (ADA) and the Fair Housing Act and their effect on residential property.	
02.06	Identify and process requests for reasonable accommodations and modifications in accordance to Fair Housing and ADA regulations.	
02.07	Define “assistance animal” and “service animal” and discuss the importance for residential property management operations. 	
02.08	Discuss federal regulations affecting the screening of application for housing, including the Fair Housing Act (FHA), Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transactions Act (FACTA), and other relevant regulations. 	
02.09	Identify and discuss state and local landlord/tenant regulations and the obligations of both parties.	
02.10	Describe the legal procedure for eviction, including proper notices and communication.	
02.11	Discuss the legal treatment of abandoned personal property. 	
02.12	Discuss the legal procedure for conducting move-out inspections, evaluating damages, and refunding security deposits.	
02.13	Identify the real estate licensing body and discuss regulations governing real estate licenses and residential property management. 	
02.14	Discuss the responsibilities of agency, including care, obedience, loyalty, disclosure, accounting, and confidentiality. 	
02.15	Define “ethics” and discuss the importance of ethical reasoning and decision making in residential property management.	
03.0	Describe and evaluate best practices for residential property leasing and marketing. The student will be able to:	
03.01	Define marketing and advertising and their role in effective property management. 	
03.02	Define the “Leasing Professional” position and responsibilities in relation to effective residential property management.  	
03.03	Evaluate property and market conditions and prepare a “Market Survey”.	
03.04	Discuss “Lease Rent Optimization (LRO)” software, concessions, and other pricing strategies.	
03.05	Evaluate curb appeal and marketability of a property, including the grounds, signage, leasing office, tour route, and show units. 	
03.06	Identify best practices for advertising residential property and generating interest from prospective residents.	
03.07	Demonstrate effective phone and email practices for communication with prospective residents.	
03.08	Identify practices for tracking leads and evaluating marketing and advertising efforts.	
03.09	Discuss “relationship selling,” “feature-benefit selling,” and other effective strategies for leasing residential property.	
03.10	Explain lease applications and processing procedures in-line with a property’s rental criteria.	
03.11	Evaluate a “Lease Expiration Matrix” and identify optimum lease term options.	
03.12	Prepare leases, keys, and move-in documents. 	
03.13	Communicate lease terms and clauses for new resident signings.	
03.14	Conduct move-in inspections with residents and establish standards for property expectations and resident satisfaction. 	
03.15	Identify strategies for evaluating resident satisfaction, creating positive experiences, and promoting retention.	
03.16	Discuss the lease renewal process, including resident communication methods and schedules and guidelines for proper notices.	
04.0	Describe human resource functions and effective management practices related to residential property management. The student will be able to:	
04.01	Identify the role and function of human resources in residential property management.	
04.02	Describe job descriptions and hiring considerations for common residential property management positions, including housekeeping, grounds, service technicians, service managers, leasing professionals, and assistant managers.	
04.03	Discuss best practices for employee performance evaluations and identifying additional training opportunities.	
04.04	Identify responsibilities and procedures for disciplinary actions of employees, including termination if needed.	
04.05	Explain procedures for and track employee scheduling, overtime, and timecard submissions.	
04.06	Discuss methods for new employee orientation and training.	
04.07	Demonstrate knowledge of workers comp and preparing first report of injury.	
04.08	Identify effective interview methods and discuss federal regulations covering the hiring process.	
04.09	Demonstrate basic understanding of FMLA, sexual harassment, and basic labor laws.	
04.10	Set boundaries for acceptable behaviors among residents, staff, and the community.	
04.11	Discuss conflict resolution methods and best practices for diffusing conflicts.	
04.12	Recognize different personality styles and how to interact effectively with them in the workplace.	
04.13	Describe the importance of teamwork in the effective management of residential properties.	
05.0	Demonstrate effective business communication skills. The student will be able to:	
05.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.  Give, follow and interpret oral and written communications.	
05.02	Exhibit public relations skills that aid in achieving customer satisfaction.	
05.03	Demonstrate effective teamwork skills.  Participate in a group discussion as a member and leader.	
05.04	Develop the ability to withstand conflict and resolve it when dealing with difficult people.	
05.05	Discuss the need to use appropriate tone and professional demeanor in business communications, including e-mails, correspondence, conference calls, and conversation.  Demonstrate effective listening skills.	
05.06	Draft various written documents with an emphasis on spelling, organization, grammar, content, style, format, layout, and meaning.	
05.07	Prepare, outline and deliver an effective oral presentation.  Prepare and use visual material, including slide presentation software.	
05.08	Research and interpret information retrieved from print and electronic resources.	
05.09	Research and compose a document containing statistical information.	
05.10	Demonstrate ability to communicate effectively with diverse populations.	
05.11	Use successful career building skills such as collaborative teamwork, ethical conduct, business etiquette, and resolution of conflict in the work environment.	
06.0	Demonstrate employability skills. The student will be able to:	
06.01	Identify sources of employment opportunities.	
06.02	Describe the job search process.	
06.03	Complete a resume and a cover letter.	
06.04	Complete an electronic job application form correctly.	
06.05	Prepare a resume for electronic distribution.	
06.06	Demonstrate effective job interview techniques and identify different types of interviews.	
06.07	Prepare a thank you note for an interview.	
06.08	Identify and demonstrate appropriate responses to feedback from supervisors.	
06.09	Identify and demonstrate acceptable work habits.	
06.10	Describe the importance of an employee’s ability to be flexible in the workplace.	
06.11	Demonstrate effective time management skills.	
06.12	Identify methods for securing an employment reference.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

SkillsUSA is the intercurricular career and technical student organization providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml