2020 - 2021
Florida Department of Education
Curriculum Framework 

Program Title:	Health Care Services Specialist
Career Cluster:	Health Science

CCC	
CIP Number	0351070102	
Program Type	College Credit Certificate (CCC)	
Program Length	27 credit hours	
CTSO	HOSA: Future Health Professionals	
SOC Codes (all applicable) 	11-9111 Medical and Health Services Managers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml 	

Purpose

This certificate program is part of the Health Services Management (60) AS degree program (1351070101).    

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Health Science career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of Health Science career cluster. 

The purpose of this program is to prepare students for employment as Health Care Services supervisor assistants in medicine and health service management. SOC Code 11-9111 (Medical and Health Services Managers).  This program is for individuals who are currently employed in the health field or seeking employment in entry-level management positions in the health field.  

The content includes but is not limited to, laws and regulations pertaining to health care facilities and agencies, organizational structure of health care facilities, making employee assignments and scheduling, legal aspects of health care, health and safety including CPR and employability skills.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the health care delivery system and health occupations.
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively. 
03.0	Demonstrate legal and ethical responsibilities. 
04.0	Recognize and practice safety and security procedures. 
05.0	Demonstrate information technology applications in healthcare.
06.0	Demonstrate employability skills. 
07.0	Basic knowledge of medical language, anatomy and physiology, disease processes.
08.0	Demonstrate knowledge of materials and supplies needed in healthcare settings. 
09.0	Interpret federal, state and local laws as they apply to health care facilities.
10.0	Demonstrate knowledge of the economics involved in healthcare. 
11.0	

2020 - 2021
Florida Department of Education
Student Performance Standards

Program Title:	Health Care Services
CIP Number:		0351070201
Program Length:	27 credit hours
SOC Code(s):		11-9111

This certificate program is part of the Health Services Management (60) AS degree program (1351070101). At the completion of this program, the student will be able to: 
	
Health Care Management Foundations (1-8)	
01.0	Demonstrate knowledge of the health care delivery system and health occupations. – The student will be able to:	
01.01	Identify the basic components of the health care delivery system including public, private, government and non-profit.	
01.02	Identify types of healthcare settings.	
01.03	Identify the perspective of the health care consumer regarding healthcare.	
01.04	Describe the composition and functions of a systemic healthcare team including those not based in the health care facility (e.g. medical device rep. and insurance claims adjuster). 	
01.05	Identify characteristics of effective teams and techniques for managing team conflict. 	
01.06	Analyze attributes and attitudes of an effective leader. 	
01.07	Explain both the positive and negative impacts of emerging issues including technology, epidemiology, bioethics and socioeconomics on healthcare delivery systems. 	
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively. – The student will be able to:	
02.01	Develop fundamental speaking and active listening skills.	
02.02	Distinguish the differences between effective and ineffective communication practices. 	
02.03	Distinguish the differences between effective and ineffective online communication. 	
02.04	Recognize communication styles and barriers in both yourself and others and adjust accordingly for optimum application. 	
02.05	Use factual data to produce and deliver credible and understandable reports.	
02.06	Compose written communication for various purposes using correct spelling, grammar, formatting and confidentiality.	
02.07	Demonstrate appropriate situational communication by considering diverse cultures and lifestyles, medical conditions and generations.	
03.0	Demonstrate legal and ethical responsibilities. – The student will be able to:	
03.01	Discuss practices that could result in malpractice, liability, negligence, abandonment, false imprisonment and fraud. 	
03.02	Identify the roles and responsibilities of the consumer within the healthcare delivery system. 	
03.03	Explain the “Patient’s Bill of Rights”.	
03.04	Identify the intent, application and violations of the Health insurance Portability and Accountability Act (HIPAA).	
03.05	Describe legal documents that allow patients and their guardians to document end-of-life care decisions ahead of time. 	
03.06	Describe the informed consent process. 	
03.07	Differentiate between legal and ethical issues in healthcare and the key components of personal, professional, and organizational ethics.	
03.08	Recognize the limits of authority, responsibility, and reporting protocols within legal, ethical, and illegal practices. 	
04.0	Recognize and practice safety and security procedures. – The student will be able to:	
04.01	Recognize national personal safety standards advocated by leading healthcare agencies and the necessary protocols to mitigate, manage, and report safety hazards.  	
04.02	Explain how medical errors might occur and describe ways to prevent or mitigate such errors.	
04.03	Discuss appropriate regulatory and accrediting agency patient safety guidelines.   	
04.04	Demonstrate an understanding of the roles and responsibilities of the healthcare professional during manmade and natural disasters.   	
04.05	Understand benefits and correct method to put on and disrobe from personal protective equipment (PPE).	
04.06	Identify risk management in healthcare settings.	
05.0	Demonstrate information technology applications in healthcare. – The student will be able to:	
05.01	Demonstrate the ability to use a computer to perform business practices such as word processing, spreadsheets, presentations, and database management.	
05.02	Recognize current and changing technology applications in healthcare. 	
05.03	Discuss methods of communication to access and distribute data including patient portal, electronic messaging, Continuity of Care Documents (CCD) and Health Information Exchanges (HIE).	
05.04	Interpret technological capabilities and challenges of Electronic Health Records (EHR) and applications in healthcare.	
05.05	Demonstrate how health information is used for institutional and patient strategic planning, outcome assessment, and quality improvement. 	
05.06	Identify protected Patient Health Information (PHI) and methods for preventing PHI breaches and technology security.  	
05.07	Explain Meaningful Use as it relates to privacy, security, and access of patients' records.	
06.0	Demonstrate employability skills. – The student will be able to:	
06.01	Identify personal traits or attitudes desirable in a member of the healthcare team. 	
06.02	Demonstrate basic professional standards of healthcare workers as they apply to hygiene, dress, language, and behavior (i.e. telephone & email etiquette, social media, courtesy, and self-introductions). 	
06.03	Identify necessary documents to compete a job application. 	
06.04	Write an effective resume. 	
06.05	Conduct a job search to include the required levels of education and credentialing, types of workplace settings, and career growth potential.	
06.06	Identify skills for completing and conducting an interview.	
07.0	Demonstrate basic knowledge of medical language, anatomy and physiology, and disease processes. – The student will be able to:	
07.01	Demonstrate knowledge of medical and clinical terminology as relates to healthcare. 	
07.02	Describe the structure and function of different body systems.	
07.03	Demonstrate an understanding of the fundamentals of disease process in relationship to the human body. 	
07.04	Demonstrate an understanding of basic discharge and transfer procedures.	
08.0	Demonstrate knowledge of materials and supplies needed in healthcare settings. – The student will be able to:	
08.01	Prepare purchase orders with a focus on quality, price, and quantity required.	
08.02	 Demonstrate a working knowledge of an effective inventory management system.	
08.03	Identify accounts payable practices. 	
09.0	Interpret federal, state and local laws as they apply to health care facilities. – The student will be able to:	
09.01	Cite federal, state and local institutional requirements.	
09.02	List required standards and procedures for facility and staff.	
09.03	Identify mandatory requirements regarding environmental health and safety standards.	
09.04	Discuss the impact of legislative changes on health care facilities.	
10.0	Demonstrate knowledge of the economics involved in healthcare. – The student will be able to:	
10.01	Identify common methods, benefits and challenges of payment for healthcare services.	
10.02	Demonstrate knowledge of reimbursement systems within healthcare.	
10.03	Identify billing and insurance terminology. 	
10.04	 Demonstrate understanding of the process of utilization review.	
10.05	 Demonstrate knowledge of accounts receivable system that monitors and optimizes reimbursement.	
10.06	Demonstrate knowledge of third party reimbursements including Center for Medicare/Medicaid Services (CMS) rulings and precedence to other payers.	
10.07	Demonstrate basic knowledge of the procedures and purposes of medical documentation, medical billing and coding. 	
10.08	Demonstrate knowledge of the revenue cycle. 	
10.09	Explain government impacts to reimbursement (i.e. value-based payment models, government incentive programs, self-pay models, and HCAPS scores). 	
10.10	Identify volume and growth strategies for healthcare agencies. 	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

It is strongly recommended that hands-on practical experience be an integral part of the program. 

Special Notes

If students in this program are seeking a licensure, certificate or registration through the Department of Health, please refer to 456.0635 F.S. for more information on disqualification for a license, certificate, or registration through the Department of Health. 

The Health Care Services Program, with emphasis on middle management skills, is a complex program requiring current knowledge in both health care and legislation affecting the health care delivery system.  Instruction disciplines can come from a variety of fields.

To augment the program areas, community leaders possessing expertise in specific health care areas may be utilized.

Career and Technical Student Organization (CTSO)

HOSA: Future Health Professionals is the intercurricular career and technical student organization providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml