2019 - 2020 
Florida Department of Education
Curriculum Framework 

Program Title:	Pharmacy Management
Career Cluster:	Health Science

AS	
CIP Number	1351080502	
Program Type	College Credit	
Standard Length	70 credit hours	
CTSO	HOSA: Future Health Professionals; Skills USA	
SOC Codes (all applicable) 	41-1011 First-Line Supervisors of Retail Sales Workers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml 	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Health Science career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of Health Science career cluster. 

The program is designed to prepare students for employment as a Senior/Lead Pharmacy Technician, Pharmacy Technician Coordinator, Pharmacy Manager/Supervisor trainee, drugstore/pharmacy managers, purchasing managers or SOC 41-1011 (First line supervisors/Manager of Retail sales worker), or to provide supplemental training for persons previously or currently employed in these occupations.

This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the health care industry; planning, management, finance, technical and production skills, underlying principles of technology, labor issues, community issues and health, safety, and environmental issues.

The content includes but is not limited to metric system, medical terminology, medicinal drugs, pharmaceutical compounding, USP 795 standards, sterile techniques, USP 797 and USP 800 standards, maintenance of inventory, IV preparation, receiving and handling of hazardous materials, preparing purchase orders, receiving and checking supplies purchased, printing labels, typing prescription labels, delivering medications, pricing prescription drug orders and supplies, prepackaging unit dose packages, patient record systems, control records, data processing automation in pharmacy, computer application, employability skills, leadership and human relations skills, health and safety, including CPR.  

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document
Program Structure

This program is a planned sequence of instruction consisting of 70 credit hours.

Regulated Programs

This program is regulated by the Department of Health; Florida Board of Pharmacy.  

This program must be approved by the Florida Board of Pharmacy. Program completers who wish to work as Pharmacy Technicians in the State of Florida must register with the Board of Pharmacy (465.014 F.S.). 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the healthcare delivery system and health occupations.
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively.
03.0	Demonstrate legal and ethical responsibilities.
04.0	Demonstrate an understanding of and apply wellness and disease concepts.
05.0	Recognize and practice safety and security procedures.
06.0	Recognize and respond to emergency situations.
07.0	Recognize and practice infection control procedures.
08.0	Demonstrate an understanding of information technology applications in healthcare.
09.0	Demonstrate employability skills.
10.0	Demonstrate knowledge of blood borne diseases, including HIV/AIDS.
11.0	Apply basic math and science skills. 
12.0	Practice human relations.
13.0	Identify pharmaceutical abbreviations and terminology as related to Community Pharmacy Practice.
14.0	Identify medical and legal considerations in various pharmacy settings.
15.0	Perform clerical duties as related to pharmacy practice.
16.0	Demonstrate knowledge of basic pharmaceutical chemistry and drug classification.
17.0	Demonstrate knowledge of inventory management.
18.0	Initiate measurement and calculating techniques as it relates to United States Pharmacopeia (USP) 795 (non-sterile) compounding in pharmacy practice. 
19.0	Demonstrate a basic knowledge of pharmaceutical chemistry as it relates to human physiology.
20.0	Prepare and deliver medications.
21.0	Repackage unit dose medications.
22.0	Prepare United States Pharmacopeia (USP) 797 and USP 800 sterile products.
23.0	Recognize consumer economic activities.
24.0	Perform decision making activities.
25.0	Demonstrate leadership skills.
26.0	Identify, classify, and demonstrate management activities.

2019 - 2020 
Florida Department of Education
Student Performance Standards

Program Title:	Pharmacy Management
CIP Number:		1351080502 
Program Length:	70 credit hours
SOC Code(s):		41-1011

Standards 1-11 are referred to as the Health Science Core and are required standards in this program. Secondary and Postsecondary students completing the health science core will not have to repeat the core in any other health science program in which it is a part.  When the recommended sequence is followed, the structure allows students to complete at specified points for employment or remain for advanced training or cross-training.  

To ensure consistency whenever these courses are offered, the health science core standards (1-11) have been placed in a separate document. You can access the course standards and benchmarks by visiting this link: 
http://www.fldoe.org/core/fileparse.php/5655/urlt/health-sci-core-psav-cc.rtf

Refer to Rule 6A-14.030 (4) F.A.C., for the minimum amount of general education coursework required in the Associate of Science (AS) degree.  At the completion of this program, the student will be able to:	

Pharmacy Technician (12-22)	
12.0	Practice human relation skills. - The student will be able to:	
12.01	Explore the meaning and duties of a pharmacy technician.	
12.02	Explore the organizational flow of responsibilities within a pharmacy setting.	
12.03	Understand the importance of developing and maintaining a professional rapport with co-workers.	
12.04	Identify pharmacy organizations and their role in the profession to include student membership opportunities.	
12.05	Identify the current trends and perspectives in the pharmacy practice. 	
12.06	Identify how team building can facilitate change within the pharmacy working environment.	
12.07	Understand the importance of good interpersonal skills/soft skills in various pharmacy settings. 	
12.08	Demonstrate ethical conduct in job-related activities. 	
12.09	Identify State of Florida requirements for obtaining and maintaining pharmacy technician registration as well as continuing education requirements for renewal. 	
12.10	Explore the importance of national certification and the continuing education requirements for renewal. 	
13.0	Identify pharmaceutical abbreviations and terminology as related to pharmacy practice. - The student will be able to: 	
13.01	Utilize pharmaceutical medical terminology.	
13.02	Analyze the major symbols and abbreviations used on prescriptions and state the meaning.	
13.03	Identify safety strategies used to prevent medication errors due to pharmaceutical abbreviations and terminology. 	
14.0	Identify medical and legal considerations in various pharmacy settings. - The student will be able to:	
14.01	Articulate the significance of current national and Florida law and administrative rules as they relate to the scope of practice for the pharmacy technician.	
14.02	Convey an understanding of patient counseling requirements pertaining to OBRA-90 versus MTM (Medication Therapy Management).	
14.03	Convey an understanding of medical legal concepts as they relate to the scope of practice for the pharmacy technician.	
14.04	Explain the legal requirements for accurate pharmacy documentation and recordkeeping.	
14.05	Demonstrate an understanding of HIPAA in pharmacy practice pertaining to the ethical and legal considerations.	
14.06	Convey an understanding of the patient’s Bill of Rights as it relates to pharmacy practice.	
14.07	Convey an understanding of pertinent laws governing pharmacy practice such as false prescriptions and drug diversion. 	
14.08	Differentiate between controlled substance schedules (CI-CV) and their applicable regulations.	
14.09	Convey an understanding of the Florida Right to Know Act with respect to hazardous materials, the utilization of safety data sheets, and hazardous communication symbols.	
14.10	Implement appropriate patient safety goals by applicable accrediting and regulatory organizations. 	
14.11	Understand and explain the legal requirements for final check by the pharmacist.	
14.12	Classify activities that may be performed by pharmacy technicians and those that must be performed by licensed pharmacists.	
14.13	Explain the importance of information technology (IT) and its current use in various pharmacy settings.	
15.0	Perform clerical duties as related to pharmacy practice. - The student will be able to:	
15.01	Demonstrate retail pharmacy dispensing processes. 	
15.02	Identify potential errors that may result in Quality Related Events. 	
15.03	Utilize pharmacy software in processing pharmacy prescription data.	
15.04	Identify and discuss applications of E-Prescribing and facsimile.	
15.05	Utilize and apply interactive communication skills while gathering accurate information from patients and from other healthcare professionals.	
15.06	Identify communication modalities that can result in the transmission of inaccurate information, and explain specific ways to make improvements.	
15.07	Create, complete and maintain patient profiles including third party billing information.	
15.08	Understand the processes of third party billing, resolving rejections, and obtaining authorizations. 	
15.09	Demonstrate professional telephone communication skills within the scope of practice for the pharmacy technician.	
15.10	Demonstrate the knowledge of systems used in maintaining pharmacy records.	
15.11	Summarize, evaluate, and describe the role of the technician in quality assurance activities as related to various pharmacy practices. 	
16.0	Demonstrate knowledge of basic pharmaceutical chemistry and drug classification. - The student will be able to:	
16.01	Define the major classifications of pharmaceuticals.	
16.02	Categorize at least one official compendia of standards for quality and purity of drugs and authoritative information on dosage, administration, and therapeutic equivalents.   	
16.03	Utilize pharmacy reference manuals and web sites.	
16.04	Apply knowledge of trade names, and generic name equivalents. 	
17.0	Demonstrate knowledge of inventory management. - The student will be able to:	
17.01	Convey an understanding of industry standards in purchasing pharmaceutical supplies, including the Florida Pedigree Law. 	
17.02	Maintain controlled substance inventory.	
17.03	Apply knowledge of pharmacy business math to prescription pricing systems.	
17.04	Maintain stock inventory, communicate shortages, and seek solutions to maintain continuity of patient care.	
17.05	Create electronic purchase orders. 	
17.06	Accurately perform the process of purchasing, receiving, storing, distributing and disposing of pharmaceutical supplies. 	
17.07	Convey an understanding of Investigational Drugs, Risk Evaluation and Mitigation Strategies (REMS), off label indications, and emerging drug therapy.	
17.08	Convey an understanding of the inventory control process implemented by Title II of the Drug Quality and Security Act. 	
18.0	Initiate measurement and calculating techniques as it relates to United States Pharmacopeia (USP) 795 (non-sterile) compounding in pharmacy practice. - The student will be able to:	
18.01	Convey an understanding of United States Pharmacopeia (USP) 795 standards.  	
18.02	Convert measurements within the apothecary, avoirdupois, household and metric systems.	
18.03	Perform common pharmaceutical calculations.	
18.04	Identify common pharmaceutical weighing equipment.	
18.05	Identify common pharmaceutical volume measurement equipment.	
18.06	Demonstrate the technique of preparing common pharmaceutical compounds.	
18.07	Summarize, evaluate and describe the role of the technician in quality assurance activities as related to the preparation of non-sterile products.	
19.0	Demonstrate a basic knowledge of pharmaceutical chemistry as it relates to human physiology. - The student will be able to:	
19.01	Describe electrolyte balances and imbalances.	
19.02	Relate the general sources, classes, indications, mechanisms of actions, routes of administration, side effects, and various types of drug interactions.	
19.03	Demonstrate an understanding of common adult doses of medications, duration of common drug therapies, and respective contraindications including the BEERS Criteria. 	
19.04	Identify potential interactions that require a pharmacist’s intervention pertaining to food/alcohol, herbal, OTC, and/or prescription medications. 	
20.0	Prepare and deliver medications. - The student will be able to:	
20.01	Read and prepare medication orders correctly.	
20.02	Demonstrate institutional pharmacy dispensing processes. 	
20.03	Compare all new orders with medications listed on profiles while noting any changes.	
20.04	Utilize special precautions in the preparation of medications for pediatric patients.	
20.05	Transport medications safely being aware of hazards:  theft, legal implications of accidental loss, and other consequences.	
20.06	Understand how to correctly fill and deliver medication cassettes.	
20.07	Collect data from medication administration record.	
20.08	Demonstrate use of automated medication dispensing equipment. 	
21.0	Repackage unit dose medications. - The student will be able to:	
21.01	Locate correct stock container.	
21.02	Operate unit dose packaging equipment.	
21.03	Measure, count, and place individual dose in appropriate containers. 	
21.04	Understand precautions used when packaging unit dose hazardous drugs.	
21.05	Record repackaged medication data correctly.	
21.06	Summarize, evaluate, and describe the role of the technician in quality assurance activities as related to repackaging unit dose medication.	
22.0	Prepare United States Pharmacopeia (USP) 797 and USP 800 sterile products. - The student will be able to:	
22.01	Convey an understanding of United States Pharmacopeia (USP) 797 regulations.	
22.02	Convey an understanding of United States Pharmacopeia (USP) 800 regulations. 	
22.03	Compare medication order with label on vial and check expiration date of product.	
22.04	Calculate drug dosage for parenteral use.	
22.05	Understand common institutional drug names, dosages, and incompatibilities.	
22.06	Reconstitute parenteral medications.	
22.07	Demonstrate aseptic technique to withdraw medication from stock vial, measure correct quantity as instructed, select and insert it into IV solution without error.	
22.08	Demonstrate aseptic technique to withdraw medication from an ampule using filter needle/straw.	
22.09	Prepare parenteral solutions using proper aseptic technique. 	
22.10	Understand the preparation of Total Parenteral Nutrition (TPN) solutions.	
22.11	Understand the preparation of chemotherapeutic agents using proper safety techniques.	
22.12	Understand the appropriate technique while using specialized equipment such as: laminar flow hoods, filters, pumps, automated compounders, and barrier isolator.	
22.13	Place label on IV solution container and record appropriately.	
22.14	Perform quality control check of completed product.	
22.15	Convey an understanding of the proper storage and disposal requirements of reconstituted and non-reconstituted IV solutions.	
22.16	Convey an understanding of the proper storage and disposal of hazardous drugs.	
22.17	Summarize, evaluate and describe the role of the technician in quality assurance activities as related to the preparation of sterile products.	
Pharmacy Management (23-26)	
23.0	Recognize consumer economic activities. – The student will be able to:	
23.01	Identify basic concepts of the American economic system.	
23.02	Identify basic types and sources of consumer credit.	
24.0	Perform decision making activities. – The student will be able to:	
24.01	Demonstrate the ability to determine the roper priority of work.	
24.02	Prepare a day’s schedule for the employer.	
24.03	Choose appropriate action in situations requiring application of business ethics.	
24.04	Choose appropriate action in situations requiring following a chain of command.	
24.05	Choose appropriate action in situations requiring effective time management.	
25.0	Demonstrate leadership skills. – The student will be able to:	
25.01	Prepare an agenda.	
25.02	Demonstrate the ability to conduct an orderly meeting.	
25.03	Greet and introduce individuals.	
25.04	Demonstrate ability to give clear directions, fair assignments & constructive criticism.	
25.05	Demonstrate ability to manage a team.	
26.0	Identify, classify, and demonstrate management activities. – The student will be able to:	
26.01	Define management.	
26.02	Identify various management positions.	
26.03	Identify various management styles.	
26.04	Identify the major functions of management.	
26.05	Classify activities as part of the planning function of management.	
26.06	Classify activities as part of the organizing function of management.	
26.07	Classify activities as part of the staffing function of management.	
26.08	Classify activities as part of the directing function of management.	
26.09	Classify activities as part of the controlling function of management.	
26.10	Demonstrate the ability to perform planning, organizing, staffing, directing, and controlling activities of management.	
26.11	Demonstrate knowledge of the relationship between authority and responsibility to task accomplishment.	
26.12	Select the most effective communication systems.	
26.13	Identify problems and make appropriate decisions.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Clinical practicum experiences are an integral part of this program. 

Special Notes

The following ATD programs have been approved by the Florida State Board of Education for statewide articulation credit into this degree program 

Pharmacy Technician-ATD (0351080507/0351080503) – 40 credit hours

The following industry certifications have been approved by the Florida State Board of Education for statewide articulation credit into this degree program.  

Certified Pharmacy Technician (PTCBD001) – 9 credits 

This program must be approved by the Board of Pharmacy.  Program completers who wish to work as Pharmacy Technicians in the State of Florida must register with the Board of Pharmacy (465.014 F.S.). 

Due to the clinical experiences students are engaged in through the program and to ensure the safety of both the students and the patients the recommended student to instructor ratio in the classroom is 20:1 and in the lab is 4:1.

This program meets the Department of Health’s education requirements for HIV/AIDS, Domestic Violence and Prevention of Medical Errors.  Although not a requirement for initial licensure, it is a requirement for renewal, therefore the instructor may provide a certificate for renewal purposes to the student verifying these requirements have been met.

If students in this program are seeking a licensure, certificate or registration through the Department of Health, please refer to 456.0635 F.S. for more information on disqualification for a license, certificate, or registration through the Department of Health. 

It is recommended that program completers take national pharmacy technician certification exam offered by the Pharmacy Technician Certification Board, 2215 Constitution Ave, Washington, DC 20037-2985, (202) 429-7576.  This certification is offered three times annually.

Cooperative training - OJT is appropriate for this program.  When cooperative training is offered, the following is required for each student:  a training plan, signed by the student, instructor and employer which includes instructional objectives and a list of on-the-job and in-school learning experiences; a workstation which reflects equipment, skills and tasks which are relevant to the occupations which the student has chosen as a career goal.  Students must receive compensation for work performed.

Outcomes 01-11 are referred to as the Health Careers Core and do not have to be completed if the student has previously completed the Core in another health science program.  The CORE should be taken first or concurrently with the first course in the program.  Following the successful completion of the core, the student is eligible to take the National Health Care Foundation Skill Standards Assessment with instructor approval and the completion of a portfolio.

Career and Technical Student Organization (CTSO)

HOSA: Future Health Professionals is the intercurricular career and technical student organization providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml