2019 – 2020
Florida Department of Education
Curriculum Framework 

Program Title:	Office Specialist
Career Cluster:	Business Management and Administration

CCC	
CIP Number	0552040704	
Program Type	College Credit Certificate (CCC)	
Standard Length	18 credit hours	
CTSO	Phi Beta Lambda, BPA	
SOC Codes 	43-6011 – Executive Secretaries and Executive Administrative Assistants	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Office Administration (60) AS degree program (1552020401). 

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to expediting and facilitating the maintenance and production of correspondence and records; telecommunication; maintaining an office budget; planning; preparing correspondence and resolutions; filing and maintaining documents; and assisting in the administration of policy.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

Professional Skills:

01.0	Demonstrate effective business communication skills. 
02.0	Prepare and use financial information. 
03.0	Manage business information using appropriate software. 
04.0	Perform records management activities. 
05.0	Perform accounting activities. 
06.0	Demonstrate employability and workplace skills. 
07.0	Perform information processing activities. 
08.0	Develop leadership skills. 
09.0	Develop strategic organizational skills. 
10.0	Perform office management activities. 

2019 – 2020
Florida Department of Education
Student Performance Standards

Program Title:	Office Specialist
CIP Number:		0552040704
Program Length:	18 credit hours
SOC Code(s):		43-6011

This certificate program is part of the Office Administration (60) AS degree program (1552020401).  At the completion of this program, the student will be able to:	
Professional Skills:	
01.0	Demonstrate effective business communication skills – the student will be able to:	
01.01	Demonstrate ability in teleconferencing and video conferencing.	
01.02	Discuss the importance of voice mail, paging, transferring, recording/taking messages, placing international calls, and screening calls.	
01.03	Demonstrate effective internal and external customer service skills.	
01.04	Demonstrate understanding of current communications technology.	
01.05	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.  Give, follow and interpret oral and written communications.	
01.06	Use interpersonal communication skills to facilitate effective collaboration within teams.	
01.07	Demonstrate ability to manage conflict and its resolution when dealing with challenging situations.	
01.08	Discuss the importance of using appropriate tone and professional demeanor in business communications (e-mails, social media, texting, correspondence, conference calls, and conversation).	
01.09	Compose business correspondence and related documents using correct spelling, grammar, punctuation and word choice.	
01.10	Prepare and use technology-enhanced materials to deliver an oral presentation.	
02.0	Prepare and use financial information – the student will be able to:	
02.01	Perform business math operations.	
03.0	Manage business information using appropriate software – the student will be able to:	
03.01	Identify formatting principles.	
03.02	Demonstrate proficiency using word processing, spreadsheet, presentation, database, e-mail/scheduling, and utility software applications.	
03.03	Produce business documents (letters, memorandums, and reports).	
03.04	Produce envelopes, labels, meeting minutes, tables, multi-page documents, numbered and bulleted lists, reports using footnotes and endnotes, and material from hand-written copy.	
03.05	Create and edit templates.	
03.06	Create documents by scanning.	
03.07	Create and edit documents from voice recognition software.	
03.08	Prepare and edit documents from rough draft copy using proofreaders’ marks.	
03.09	Identify and use appropriate software in a business environment.	
04.0	Perform records management activities – the student will be able to:	
04.01	Categorize records to follow statutes/regulations pertaining to Florida Public Records Laws retention and production.	
05.0	Perform accounting activities – the student will be able to:	
05.01	Prepare payroll records, including time sheets.	
06.0	Demonstrate employability and workplace skills – the student will be able to:	
06.01	Identify sources of employment opportunities.	
06.02	Describe the job search process.	
06.03	Complete a resume and a cover letter and prepare for electronic distribution.	
06.04	Complete a job application form.	
06.05	Identify different types of job interviews and demonstrate effective job interview techniques for each.	
06.06	Prepare a thank you note for an interview.	
06.07	Demonstrate the ability to give and receive performance feedback.	
06.08	Identify and demonstrate professionalism, proper business etiquette and acceptable work habits.	
06.09	Identify organizational structure, chain of command and importance of appropriate protocol.	
06.10	Identify signs of stress and positive management techniques.	
06.11	Identify and demonstrate positive interpersonal skills.	
06.12	Demonstrate ability to work effectively with diverse populations (generational, cultural, gender).	
06.13	Demonstrate ability to work as a team member.	
06.14	Describe confidentiality and privacy issues in the workplace.	
06.15	Describe the importance of customer service to an organization.	
06.16	Describe the importance of an employee’s ability to be flexible in the workplace.	
06.17	Demonstrate effective time management skills.	
06.18	Identify methods for securing an employment reference.	
06.19	Identify career advancement opportunities and demonstrate effective networking behaviors.	
07.0	Perform information processing activities – the student will be able to:	
07.01	Demonstrate ability to manage files electronically, including in the Cloud.	
07.02	Define differences between operating systems and software applications.	
07.03	Identify and understand terms commonly used in information technology.	
07.04	Identify business systems, equipment components, and electronic media.	
07.05	Create and edit documents from handwritten, dictated and typed material using current technology. 	
07.06	Input numeric data.	
07.07	Use office equipment manual.	
07.08	Identify computer security issues.	
07.09	Demonstrate knowledge of the importance of continuing education and technology updates.	
08.0	Develop leadership skills – the student will be able to:	
08.01	Demonstrate understanding of group dynamics and the impact upon individual and team performance.	
09.0	Develop strategic organizational skills – the student will be able to:	
09.01	Prepare and manage a schedule for an employer or a project based activity.	
09.02	Demonstrate an understanding of business ethics by analyzing a situation and recommending solutions.	
09.03	Determine preventive actions for office communication problems.	
10.0	Perform office management activities – the student will be able to:	
10.01	Document self-assessment of workplace performance.	
10.02	Demonstrate the ability to assign work to others and delegate tasks effectively.	
10.03	Utilize appropriate performance management and assessment techniques to recommend employees for promotion or recognition.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml.