Complaint Process


Students must first go through the institutional complaint procedures listed in the institution’s website under grievance and/or complaint procedures. If the student is not satisfied with the outcome, he/she may appeal the complaint to the Council by sending an email to FLSARAinfo@fldoe.org.

Complaint Requirements

  1. Complaint must be filed within two years of the incident about which the complaint is made.
  2. Complete the institutional complaint process prior to submission with the Council.
  3. Complaint must be a formal assertion in writing that the terms of SARA, or of laws, standards or regulations incorporated by SARA, are being violated by a person, institution, state, agency or other organization or entity operating under the terms of SARA.
  4. You are a student of a FL-SARA approved institution. See list of approved institutions.  (The student is a distance education student living outside-of-the-State of Florida at the time that the incident occurred.
  5. If you are not a student, but have a concern about any of the above, you may submit a complaint.