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November 02, 2007
Division of Blind Services Holds Governor’s Sterling Award Great Practice Showcase
TALLAHASSEE – The Florida Department of Education’s Division of Blind Services (DBS) today held its Governor’s Sterling Award Great Practice Showcase in Tallahassee. This event highlighted the management systems and innovations used by DBS, which received the 2007 Governor's Sterling Award for performance excellence in June.
“The Division of Blind Services does an exemplary job of providing blind and visually impaired Floridians with the tools and support they need to achieve success,” said Education Commissioner Jeanine Blomberg. “This showcase serves as a perfect opportunity for sharing superb customer service skills and organizational best practices.”
The Division shared breakout sessions that detailed approaches to achieving success in the areas of strategic planning, customer and market focus, measurement and analysis, achieving long term objectives and maintaining/improving results. Florida Sterling Council representatives, business leaders, state and local government stakeholders and DBS employees attended the event.
The Governor's Sterling Award recognizes organizations and businesses in Florida that have successfully achieved performance excellence within their management and operations. Sterling examiners analyzed productivity and the organizational performance of each winner through a series of in-depth assessments and evaluations.
The Division of Blind Services, a division within the Florida Department of Education, has more than 300 employees, 12 district and five satellite offices, the Braille and Talking Book Library, and the Orientation and Adjustment Center. Its central office is located in Tallahassee and serves blind and visually impaired individuals in every Florida county and city. The Division of Blind Services’ results demonstrate high levels of performance and sustained improvement trends in areas of product and service outcomes, customer satisfaction and human resources.