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Desktop Support

Contact: Michael Bretz
Phone: 850-245-9822

Services include:

  • Assess, diagnose, and troubleshoot computer problems
  • Provide priority short-term, emergency assistance P1 support for critical Issues
  • Reconfigure PCs for New User
  • Assist with disconnects & reconnects of computers for moves and relocations
  • Install software applications that have been tested & documented
  • Coordinates & installs all new PCs, peripheral devices, and software applications
  • Builds and tests the standard PC Image for the volume purchase each fiscal year
  • Rebuilds/Reinstalls Computers as necessary due to hardware or software failure
  • Coordinates vendor-assisted installations
  • Documents hardware and software installation procedures for use by installers and other teams

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