2014 – 2015
Florida Department of Education
Curriculum Framework 

Program Title:	Information Technology Analysis
Career Cluster:	Information Technology

CCC	
CIP Number	0511010312	
Program Type	College Credit Certificate (CCC)	
Program Length	Primary: 27 credit hours; Secondary: 28 credit hours	
CTSO	Phi Beta Lambda, BPA 	
SOC Codes (all applicable) 	15-1121 – Computer Systems Analysts	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	

Purpose

This certificate program is part of the Computer Information Technology AS degree program (1511010305).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster.

The content includes but is not limited to microcomputer oriented operating procedures, software applications packages, and hardware in order to select the appropriate information technology equipment for a particular microcomputer-based work environment; install information technology equipment, troubleshoot information technology equipment, support information technology users. 

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate how to use current productivity software applications including word processing, spreadsheets, database, presentation software, email, and internet browser applications.
02.0	Install, configure, upgrade and troubleshoot computer hardware and associated peripheral devices and other system components.
03.0	Install, configure and troubleshoot system and device driver software and implement basic security measures.
04.0	Demonstrate knowledge of networking technologies, networking hardware, and data communication concepts, protocols, and routing methods.
05.0	Demonstrate knowledge of Project Management.
06.0	Perform customer service skills.
07.0	Perform computer information systems monitoring activities.
08.0	Perform computer information systems analysis activities.

2014 – 2015
Florida Department of Education
Student Performance Standards

Program Title:	Information Technology Analysis
CIP Number:		0511010312
Program Length:	Primary:  27 credit hours; Secondary:  28 credit hours
SOC Code(s):		15-1121

This certificate program is part of the Computer Information Technology AS degree program (1511010305).  At the completion of this program, the student will be able to:	
01.0	Demonstrate how to use current productivity software applications including word processing, spreadsheets, database, presentation software, email, and internet browser applications. – The student will be able to:	
01.01	Describe the components of personal computers and laptops and the common user interfaces.	
01.02	Identify common types of computer application software such as word processing, spreadsheets, databases, web-browsing, and email and their uses.	
01.03	Define and describe the components of a typical operating system interface.	
01.04	Create, name, rename, copy, move, backup and delete files, folders and subfolders.	
01.05	Create, save, edit and print a document file.	
01.06	Format text, paragraphs, and documents.	
01.07	Insert, and modify graphic objects, pictures and images.	
01.08	Locate and identify the components of a worksheet.	
01.09	Enter data on a worksheet and use formulas to perform calculations.	
01.10	Use built-in arithmetic, statistical, and logic functions on tabular data.	
01.11	Format worksheets using various formatting techniques.	
01.12	Create charts and graphs.	
01.13	Define the capabilities and uses of a relational database management system.	
01.14	Create and modifying tables, queries, forms, and reports.	
01.15	Identify relationships between tables.	
01.16	Enter data into tables and forms.	
01.17	Retrieve information from a database by using query and filter tools.	
01.18	Select a design template and apply it to a presentation.	
01.19	Add text, pictures, objects, and multimedia elements to a slide.	
01.20	Insert, delete, copy, and move slides.	
01.21	Format and edit a presentation using the outline view and the slides pane view.	
01.22	Present a slide show.	
01.23	Distinguish between appropriate and inappropriate use of technology in a professional or academic setting.	
01.24	Distinguish between legal and illegal file-sharing practices in a network and the Internet.	
01.25	Identify the ways in which a computer virus can infect a computer such as through an email-attachment, loading a file from a disk or through a file-sharing network.	
01.26	Describe the most common threats to computer security, such as viruses, worms and spam.	
01.27	Use a website address and a web-browser to navigate to a specific website.	
01.28	Use an internet search engine to find a website on a specific topic.	
01.29	Save a web-address as a “favorite” or “bookmark” for later reference.	
01.30	Create, send, and forward an email message with a file attachment to individuals and to multiple recipients.	
02.0	Install, configure, upgrade and troubleshoot computer hardware and associated peripheral devices and other system components. – The student will be able to:	
02.01	Describe the architecture and operation of a typical computer system.	
02.02	Describe the use of binary numbers to represent instructions and data and the hardware implications thereof.	
02.03	Identify and manipulate various coding schemes including ASCII and other data types.	
02.04	Describe and identify motherboards and their components, including processors, memory, chipsets, I/O interfaces and expansions slots.	
02.05	Describe the features and types of computer form factors, chassis, power supplies and cooling devices.	
02.06	Describe and identify disk drives, optical drives and other mass storage devices.	
02.07	Distinguish between the different display devices and their characteristics.	
02.08	Summarize the function and types of adapter and interface cards.	
02.09	Construct and configure a computer system from individual components.	
02.10	Install, configure, optimize, and upgrade laptops and other portable devices.	
02.11	Perform file and system management tasks, system imaging, data backup, and use command-line utilities to manage and maintain a computer, its partitions, directories, and files.	
02.12	Install system updates, device drivers, anti-virus and anti-spyware software, and other management and monitoring software to the operating system.	
02.13	Perform the installation, configuration, optimization, maintenance, and upgrading of printers and other peripheral devices.	
02.14	Troubleshoot new and existing computers and peripheral devices, and document the problems discovered and the solutions implemented.	
02.15	Troubleshoot client-side network connectivity issues using appropriate tools.	
02.16	Identify potential hazards and implement proper safety procedures, including electrostatic discharge (ESD) precautions and professional operational procedures, safe work environment and equipment handling.	
03.0	Install, configure and troubleshoot system and device driver software and implement basic security measures. – The student will be able to:	
03.01	Describe the various types of device drivers used by operating systems and the utilities used to install, configure, manage, upgrade and troubleshoot system devices.	
03.02	Describe the device and driver installation process.	
03.03	Identify appropriate third party device drivers, install, configure, and troubleshoot the drivers, including verification of digital signatures.	
03.04	Configure driver policies.	
03.05	Describe the security tools and features in operating systems and how to access them to perform a security audit and update.	
03.06	Install, configure and monitor firewalls to block dangerous incoming and outgoing network traffic.	
03.07	Install, configure and monitor anti-virus software.	
03.08	Perform anti-virus and other security scanning activities to prevent the infiltration of spyware and other malicious software.	
03.09	Install, configure and monitor Automatic Updates, and performing system audits and manual updates.	
03.10	Install, configure and monitor data security measures.	
03.11	Install, configure, upgrade, and optimize security measures.	
03.12	Apply access controls and security policies to users and groups.	
03.13	Scan systems for malicious software and suspicious activity.	
03.14	Perform preventive maintenance and activity monitoring for computer and network security.	
04.0	Demonstrate knowledge of networking technologies, networking hardware, and data communication concepts, protocols, and routing methods. – The student will be able to:	
04.01	Identify the advantages and disadvantages of networked and non-network environments.	
04.02	Describe current network environments, such as peer-to-peer and client/server.	
04.03	Identify and discuss issues such as security, privacy, and redundancy related to networked environments.	
04.04	Identify and discuss issues related to naming conventions for domains, hosts, users, email, and network devices.	
04.05	Differentiate between telecommunications and data communications.	
04.06	List and define the layers in the OSI and TCP/IP network protocol models.	
04.07	Identify and describe current relevant IEEE network standards.	
04.08	Describe and illustrate the typical logical and physical network topologies, and explain the advantages and disadvantages of each topology.	
04.09	Describe the major functions and implementation of LAN hardware protocols such as Ethernet, and identify the physical components currently in use.	
04.10	Describe the LAN software protocols in current use.	
04.11	Discuss the characteristics of IP addresses and MAC addresses, and mapping between protocol addressing schemes.	
04.12	Describe the major functions of network server hardware components.	
04.13	Describe server and client hardware requirements.	
04.14	Describe the major functions of network client hardware components.	
04.15	Differentiate between hardware used to implement different network topologies, including bus, ring and star.	
04.16	Identify and describe the current cable technologies, including shielded and unshielded twisted-pair, coaxial, and fiber optic, and their features including bandwidth, performance, plenum characteristics, and interference rejection.	
04.17	Describe current wireless technologies including Wi-Fi, blue tooth, satellite, microwave, radio and infrared.	
04.18	Describe the advantages and disadvantages of wireless and cable technologies, and identify the environments best suited for each technology.	
04.19	Describe the functions and characteristics of network connectivity hardware, included hubs, repeaters, bridges, switches, access units, routers, and gateways.	
04.20	Describe the hardware needed to connect a local area network to a wide area network and the Internet.	
04.21	Compare and contrast major functions and features of current network operating systems, including directory and other services.	
04.22	Describe the major functions of network server hardware and software components.	
04.23	Install and configure a network server, including the installation of network hardware and software.	
04.24	Describe the major functions of network client hardware and software components.	
04.25	Install and configure network client software on multiple computer platforms with support for multiple network protocols.	
04.26	Describe the function of network storage devices and other peripherals, including NAS, SAN, RAID, tape backup, printers, telecommunications devices, scanners, copiers, imaging devices, and document center equipment.	
04.27	Install and configure storage devices and other peripherals with network access.	
04.28	Install, configure, update and troubleshoot network drivers for network hosts and peripherals.	
04.29	Configure and troubleshoot network protocol stacks.	
04.30	Describe the characteristics of the current wide area network technologies and determine the most suitable WAN technology for a given situation.	
05.0	Demonstrate knowledge of project management. – The student will be able to:	
05.01	Describe the steps in planning and managing a project.	
05.02	Define an implementation schedule for a project.	
05.03	Participate in group discussions.	
05.04	Choose appropriate actions in situations that require effective time management.	
05.05	Describe a project life cycle from initiation to planning through execution, acceptance, support, quality, budgeting, and closure.	
05.06	Understand the factors contributing to risk management planning.	
05.07	Understand the project environment including: cultural, social, international, political and physical.	
06.0	Perform customer service skills. – The student will be able to:	
06.01	Identify and recognize user’s state of mind and attitude.	
06.02	Determine the customer needs using system analysis strategies.	
06.03	Listen to the customer and ask appropriate questions.	
06.04	Maintain a professional demeanor when dealing with difficult customers.	
06.05	Provide suggested solutions using knowledge base.	
06.06	Project professional appearance and demeanor.	
06.07	Promote company services, products, and policies when appropriate.	
06.08	Use tact when dealing with customers and competitors.	
06.09	Maintain professional work ethics and follow policies and procedures.	
06.10	Respect customer work space/environment.	
06.11	Relate all information to customer in a manner that the customer can understand.	
06.12	Set realistic expectations when establishing deadlines for customer solutions.	
06.13	Communicate action plan including timelines.	
06.14	Recognize the existence of internal/external customers and follow appropriate guidelines for each.	
07.0	Perform computer information systems monitoring activities. – The student will be able to:	
07.01	Create and review back up log.	
07.02	Create and review server log.	
07.03	Create and review application logs.	
07.04	Create and review resolution logs.	
07.05	Create and review security logs.	
07.06	Prepare a schedule to verify applications status.	
07.07	Prepare a schedule to verify backup status.	
07.08	Prepare a schedule to verify server status.	
07.09	Track network performance as compare to an established baseline.	
07.10	Identify problem trends and create resolution plans.	
07.11	Document statistical analysis and monitoring activities.	
08.0	Perform computer information systems analysis activities. – The student will be able to:	
08.01	Prepare appropriate systems and analysis charts and other visual aids.	
08.02	Describe the major steps in the systems development cycle.	
08.03	Perform basic business related tasks using the most appropriate software applications.	
08.04	Identify situations where software packages and/or custom developed packages need to be integrated with each other.	
08.05	Identify situations where software packages and/or hardware need to be integrated with software/hardware available on other types of computers.	
08.06	Select appropriate hardware devices to accomplish assigned tasks.	
08.07	Identify appropriate vendor sources for software, hardware and auxiliary supplies.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the appropriate career and technical student organizations for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

Articulation

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.