2014 – 2015
Florida Department of Education
Curriculum Framework 

Program Title:	Applied Information Technology
Program Type:	Career Preparatory
Career Cluster:	Information Technology

PSAV	
Program Number	Y300400	
CIP Number	0511010302	
Grade Level	30, 31	
Standard Length	600 hours	
Teacher Certification	BUS ED  1 @2
COMPU SCI 6
INFO TECH 7G	
CTSO	Phi Beta Lambda
BPA	
SOC Codes (all applicable) 	15-1151 – Computer User Support Specialists	
Facility Code	212 http://www.fldoe.org/edfacil/sref.asp (State Requirements for Educational Facilities)	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Industry Certifications	http://www.fldoe.org/workforce/fcpea/default.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	
Basic Skills Level	Mathematics:	9
Language:	9
Reading: 	9	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to computer application skills including computer hardware, software applications, web applications, computer programming, web page design and advanced web tools, systems support and maintenance, network concepts, relational database concepts, multimedia tools, cybersecurity ; extensive exploration of information technology careers; strategies for success including goal setting, study skills, organizing skills, learning styles, employability skills, and service learning; and core academic skills with a strong emphasis on effective communication skills.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of eight occupational completion points. To complete this program, students must complete OCP A and OCP B, plus one or more of the subsequent OCPs (C-H).

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44 (3)(b), F.S.

The following table illustrates the postsecondary program structure:

OCP	Course Number	Course Title	Course Length	SOC Code	
A	OTA0040	Information Technology Assistant	150 hours	15-1151	
B	CTS0072	IT & Web Systems	300 hours	15-1151	
C	CTS0063	Database Essentials 	150 hours	15-1151	
D	CTS0030	Programming Fundamentals 	150 hours	15-1151	
E	CTS0073	Web Development Fundamentals 	150 hours	15-1151	
F	CTS0075	Multimedia Systems 	150 hours	15-1151	
G	CTS0025	Computer Networking 	150 hours	15-1151	
H	CTS0068	Cybersecurity Essentials	150 hours	15-1151	

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance. 
02.0	Demonstrate comprehension and communication skills
03.0	Use technology to enhance the effectiveness of communication skills. 
04.0	Demonstrate proficiency using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.  
05.0	Use database and spreadsheet applications. 
06.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
07.0	Investigate management functions and organizational structures as they relate to today’s workplace and employer/employee roles.  
08.0	Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance. 
09.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals. 
10.0	Demonstrate personal and interpersonal skills appropriate for the workplace. 
11.0	Perform e-mail activities.  
12.0	Demonstrate proficiency using slide presentation software.
13.0	Demonstrate proficiency using HTML commands.
14.0	Demonstrate proficiency in page design applicable to the WWW.
15.0	Investigate emerging technologies.
16.0	Demonstrate proficiency using common software applications.
17.0	Demonstrate knowledge of different operating systems.
18.0	Demonstrate proficiency on the principles of design. 
19.0	Demonstrate proficiency planning an effective website.  
20.0	Demonstrate proficiency formulating a website. 
21.0	Demonstrate proficiency using web development tools and techniques. 
22.0	Demonstrate proficiency using specialized web design software. 
23.0	Demonstrate proficiency gathering and preparing web content. 
24.0	Demonstrate an awareness of preparing a website for launch. 
25.0	Explain motherboard components, types and features. 
26.0	Explain the purpose and characteristics of CPUs and their features. 
27.0	Perform installation and configuration activities. 
28.0	Demonstrate proficiency using computer networks. 
29.0	Perform the process for problem diagnostics and problem resolution through wireless, infrared, telephone, e-mail, remote access, or direct contact. 
30.0	Demonstrate knowledge of presentation production issues. 
31.0	Demonstrate proficiency using computer networks. 
32.0	Demonstrate proficiency communicating over the Internet. 
33.0	Demonstrate proficiency in troubleshooting, repair and maintenance of computers. 
34.0	Demonstrate proficiency in the basic principles of security concepts and technologies. 
35.0	Demonstrate proficiency in operational procedures as they relate to computer equipment and components. 
36.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas. 
37.0	Solve problems using critical thinking skills, creativity and innovation. 
38.0	Use information technology tools. 
39.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment. 
40.0	Describe the importance of professional ethics and legal responsibilities. 
41.0	Develop an awareness of the changes taking place in the information age and how they fit into an evolving society. 
42.0	Develop the "big picture" of database design and how to best organize data according to business rules and/or client needs. 
43.0	Develop the process of creating an entity by identifying relationships. 
44.0	Formulate and assemble initial entity relationship by expanding on modeling concepts. 
45.0	Consider the degree and optionality of relationships of entities. 
46.0	Demonstrate proficiency in early construction stages of the data modeling process by using unique identifiers and many-to-many (M:M) relationships for building entity relationship diagrams. 
47.0	Demonstrate proficiency in advanced data constructs by analyzing business requirements and diagramming entities and relationships. 
48.0	Apply the complex ERM information by fine-tuning entities and the process for relating them. 
49.0	Apply initial database design and normalization by following the set of house rules that determine how items are stored and retrieved. 
50.0	Manipulating data. 
51.0	Building and modifying tables. 
52.0	Performing queries and filtering records. 
53.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance. 
54.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives. 
55.0	Explain the importance of employability skill and entrepreneurship skills. 
56.0	Demonstrate personal money-management concepts, procedures, and strategies.
57.0	Plan program design. 
58.0	Code programs. 
59.0	Test programs. 
60.0	Perform program maintenance. 
61.0	Create and maintain documentation. 
62.0	Develop an awareness of software quality assurance. 
63.0	Develop an understanding of programming techniques and concepts. 
64.0	Design structured programs. 
65.0	Demonstrate proficiency in page design applicable to the WWW. 
66.0	Demonstrate proficiency in web page design applicable to the WWW. 
67.0	Demonstrate proficiency in using a WYSIWG editor, web design, or web animation software for web page design. 
68.0	Demonstrate proficiency in using digital photography and digital imaging. 
69.0	Design and create webpages suitable for publishing to the Internet. 
70.0	Describe how website performance is monitored and analyzed. 
71.0	Demonstrate proficiency in hosting a website.  
72.0	Demonstrate the ability to attract traffic for a website.  
73.0	Demonstrate knowledge of presentation production issues. 
74.0	Demonstrate proficiency in using digital photography and digital imaging. 
75.0	Demonstrate basic video production. 
76.0	Demonstrate set-up and configuration of a computer for video applications. 
77.0	Demonstrate the basic operation of a video workstation. 
78.0	Demonstrate basic audio production. 
79.0	Set-up and configure a computer for audio applications. 
80.0	Operate an audio workstation. 
81.0	Demonstrate proficiency in using presentation software and equipment. 
82.0	Demonstrate understanding of network technologies. 
83.0	Understand, install and configure network hardware.  
84.0	Understand, install and configure networking devices.  
85.0	Understand, install and configure network management software. 
86.0	Understand, install and configure networking tools.  
87.0	Install, configure, and manage network security hardware and software devices.  
88.0	Demonstrate an understanding of cybersecurity, the terminology used, its history and culture, and trends. 
89.0	Recognize the following types of malicious code and specify the appropriate actions to take to mitigate vulnerability and risk. 
90.0	Recognize and be able to differentiate and explain the following access control models. 
91.0	Recognize and be able to differentiate and explain the following methods of authentication. 
92.0	Recognize the following attacks and specify the appropriate actions to take to mitigate vulnerability and risk. 
93.0	Recognize and understand the processes and risks associated with the following security concerns and tasks. 
94.0	Recognize and understand the administration of the following types of remote access technologies. 
95.0	Recognize and understand the administration of the following email security concepts. 
96.0	Recognize and understand the administration of the following Internet security concepts. 
97.0	Recognize and understand the administration of the following vulnerabilities. 
98.0	Recognize and understand the administration of the following directory security concepts. 
99.0	Recognize and understand the administration of the following file transfer protocols and concepts. 
100.0	Recognize and understand the administration of the following wireless technologies and concepts. 
101.0	Compare and contrast the following types of intrusion detection in terms of implementation and configuration. 
102.0	Be able to identify and explain the following different kinds of cryptographic algorithms. 
103.0	Understand how cryptography and digital signatures address the following security concepts. 
104.0	Understand and be able to explain the following concepts of PKI (Public Key Infrastructure). 
105.0	Understand and be able to explain the following concepts of Key Management and Certificate Lifecycles.
90.0	

2014 – 2015
Florida Department of Education
Student Performance Standards

Program Title:	Applied Information Technology 
PSAV Number:	Y300400

Course Number:  OTA0040
Occupational Completion Point:  A
Information Technology Assistant – 150 Hours – SOC Code  15-1151	
01.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance.  ̶  The student will be able to:	
01.01	Develop keyboarding skills to enter and manipulate text and data.	
01.02	Describe and use current computer technology and software to perform personal and business related tasks in the workplace by establishing digital calendars, meetings, appointments, and create and manipulate e-mail contacts.	
01.03	Identify and describe types of file systems and classify common file extensions based on software application programs used in the workplace environment.	
01.04	Use reference materials such as on-line help, tutorials, and manuals available for application software.	
01.05	Demonstrate basic computer file management skills and file naming conventions to accurately organize files into hierarchies by labeling file folders for easy accessibility.	
01.06	Discuss the process of troubleshooting problems with computer hardware peripherals, including input and output devices in the workplace environment.	
01.07	Describe ethical issues and problems associated with computers and information systems, including federal laws against anti-piracy with computers and PC software security protection.	
01.08	Apply ergonomic principles and view devices applicable to computer workstation and the workplace environment.	
02.0	Demonstrate comprehension and communication skills.  ̶  The student will be able to:	
02.01	Read and comprehend technical and non-technical reading assignments related to course content, including, books, magazines and electronic sources.	
02.02	Write clear and well-organized research papers using MLA or APA documentation formats, integrating software applications for documentation setup.  Demonstrate knowledge of ethical behavior regarding plagiarism and copyright violations.	
02.03	Prepare and deliver a report using appropriate presentation software. 	
02.04	Select a team leader to facilitate large group discussions with team members.	
02.05	Take notes, organize, summarize, and paraphrase main ideas and details using various note taking systems and reading strategies.	
02.06	Apply the writing process to the creation of appropriate documents following designated business formats.	
02.07	Interpret data on line graphs, pie charts, diagrams, and tables commonly used in spreadsheet software applications that incorporate industry data.	
02.08	Demonstrate an awareness of project management concepts and tools (e.g., timelines, deadlines, resource allocation, time management, delegation of tasks, collaboration).	
03.0	Use technology to enhance the effectiveness of communication skills.  ̶  The student will be able to:	
03.01	Select and use word processing software and accompanying features to enhance written business communications.	
03.02	Share and maintain documents by applying different views and protection to a document and manage document versions.  Share and save a document and apply a template.	
03.03	Format content to a document by applying font, paragraph attributes, indent and tab settings to text and paragraphs.  Apply spacing settings to text and paragraphs.  Navigate and search through a document, create and manipulate tables.	
03.04	Apply page layout and reusable content by editing and manipulating page setup settings and applying themes.  Construct content by using the building blocks tools.  Create and manipulate page backgrounds, headers and footers.	
03.05	Use image design theory and software to create illustrations, shapes, and graphics and include a selection in a document.  Insert and format pictures, shapes, and clipart.  Apply and manipulate text boxes.	
03.06	Proofread documents by validating content through the use of spell and grammar check.  Configure autocorrect settings, insert and modify comments in a document.	
03.07	Apply references and hyperlinks, create end and footnotes, and create a table of contents in a document.	
03.08	Perform various mail merge options.	
04.0	Demonstrate proficiency using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.  ̶  The student will be able to:	
04.01	Demonstrate how to connect to the Internet and use appropriate Internet protocol.  Identify and describe web terminology, addresses and how browsers work.	
04.02	Demonstrate proficiency using basic features of GUI browsers, including: bookmarks, basic configurations, e-mail configurations, and address books.  Describe appropriate browser security configurations. 	
04.03	Describe information technology terminology, including Internet, intranet, ethics, copyright laws, and regulatory control.  	
04.04	Demonstrate proficiency using search engines and search tools.	
04.05	Use various web tools, including: downloading files, transfer of files, telnet, PDF, plug-ins, and data compression.  Identify Boolean search strategies. 	
04.06	Use computer networks, including on-line databases and resources to facilitate collaborative or individual learning and communication.	
04.07	Describe how business transactions and academic applications are supported by interactive web applications, including sharing photos and video clips, messaging, chatting and collaborating.	
04.08	Describe appropriate use of social networking sites and applications, blogs and collaborative tools for file sharing and using listservers.	
05.0	Use database and spreadsheet applications.  ̶  The student will be able to:	
05.01	Manage the worksheet environment by navigating through and printing a worksheet.  Personalize the environment by manipulating the ribbon tabs, group settings, importing data, manipulating properties, files and folders.	
05.02	Create cell data, apply auto fill and hyperlinks.	
05.03	Format cells and worksheets by applying cell formats, merging and splitting cells, create row and column titles, hide and unhide column titles, rows and columns.  Manipulate page set up options.  Create and apply cell styles.	
05.04	Manage worksheets and workbooks by creating and formatting worksheets and manipulating views. 	
05.05	Apply formulas and functions by creating formulas, enforcing precedence and cell formula references.  Apply conditional formula logic, name and cell ranges.	
05.06	Demonstrate data visually by creating and modifying charts and images. 	
05.07	Share worksheet data through email, changing file type and different versions.  Manage comments.	
05.08	Analyze and organize data through filters, sorting and applying conditional formatting.	
06.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.  ̶  The student will be able to:	
06.01	Demonstrate awareness of the following workplace essentials:  Quality customer service; business ethics; confidentiality of information; copyright violations; accepted workplace rules, regulations, policies, procedures, processes, and workplace safety, and appropriate attire and grooming.	
07.0	Investigate management functions and organizational structures as they relate to today’s workplace and employer/employee roles.  ̶  The student will be able to:	
07.01	Explore, design, implement, and evaluate organizational structures and cultures for managing project teams.	
07.02	Explore and demonstrate an awareness of current trends in business and the employee’s role in maintaining productive business environments in today’s global workplace.	
08.0	Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance.  ̶  The student will be able to:	
08.01	Analyze, interpret, compile, and demonstrate the ability to present and communicate data in understandable and measurable terms using common statistical procedures using charts and graphs.	
08.02	Use common standards of measurement including the metric system in solving work-related or business problems (e.g., length, weight, currency, time).	
08.03	Select and use the correct mathematical processes and tools to solve complex problem situations that are typical of business settings and use formulas and spreadsheets when appropriate.	
09.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals.  ̶  The student will be able to:	
09.01	Analyze personal skills and aptitudes in comparison with various business related job and career options.	
09.02	Use career resources to develop an information base that reflects local and global business related occupations and opportunities for continuing education and workplace experience.	
09.03	Demonstrate job-seeking skills required for entry-level employment, including resume, cover letter, thank you letter, online/hard copy application, mock interview, and follow-up call.	
09.04	Design and initiate a plan to facilitate growth and skill development related to anticipated job requirements and career expectations.	
09.05	Refine and implement a plan to facilitate personal growth and skill development related to anticipated job requirements and career expectations.	
09.06	Demonstrate an awareness of specific job requirements and career paths (e.g., requirements, characteristics needed) in business environments.	
09.07	Demonstrate an awareness of the potential impact of local and global trends on career plans and life goals.	
09.08	Describe the importance of building community and mentor relationships in a variety of professional and workplace situations. 	
10.0	Demonstrate personal and interpersonal skills appropriate for the workplace.  ̶  The student will be able to:	
10.01	Demonstrate ways of accepting constructive criticism on team projects within the workplace.	
10.02	Apply appropriate strategies to manage and resolve conflicts in work situations.	
10.03	Demonstrate human relations, personal and interpersonal skills appropriate for the workplace, including: responsibility, dependability, punctuality, integrity, positive attitude, initiative, respect for self and others, and professional dress.	
11.0	Perform e-mail activities.  ̶  The student will be able to: 	
11.01	Describe and perform e-mail capabilities and functions.  Create and send messages, manage signature and automated messages.  Save, send, schedule, and manage junk mail, e-mail and spam.  Configure message sensitivity, security and delivery options.	
11.02	Use the Internet to perform e-mail activities, including:  attaching external files, saving e-mail attachments, viewing mailbox details, establishing appointments, creating contact groups, and sending a meeting to a contact group to communicate in the workplace.	
11.03	Manage tasks and organize information.	
12.0	Demonstrate proficiency using slide presentation software.  ̶  The student will be able to:	
12.01	Manage and configure the presentation software environment, including: adjusting views, manipulating window, configuring toolbar and file options.	
12.02	Create slide presentations utilizing various project development elements, including: adding and removing slides, slide layouts, format slide design, insert or format placeholders.	
12.03	Locate, create and incorporate graphical and multimedia elements, including: shapes, graphics, images, bullets, hyperlinks, video, and audio into a slide presentation appropriate for the project. 	
12.04	Explore and apply design and color theory to create dynamic and appealing visuals.  	
12.05	Explore various design tools and applications. 	
12.06	Create and manipulate graphical and multimedia elements to improve or develop new contacts appropriate for the project, including: creation of images, color selections, tone, hue and contrast.	
12.07	Demonstrate various business-related elements that can be created, embedded and manipulated in a slide presentation, including: charts, graphs, tables, spreadsheets, flowcharts, and organizational charts.	
12.08	Apply slide transitions and create custom animations to slide presentations appropriate for the target audience.	
12.09	Demonstrate different delivery methods for slide presentations, including: packaging for CD delivery, video projection – on mouse click, rehearsed timings, printing options - outlines, handouts, slides and notes.	
13.0	Demonstrate proficiency using HTML commands.  ̶  The student will be able to:	
13.01	Identify elements of a Web page.	
13.02	Describe individual Web page layouts and content (e.g., writing for the Web, Web structure).	
13.03	Define basic HTML terminology.	
13.04	Analyze HTML source code developed by others.	
13.05	Create Web pages using basic HTML tags (e.g., links, lists, character styles, text alignment, tables).	
13.06	Use storyboarding techniques for subsequent Web pages (e.g., linear, hierarchical).	
13.07	Edit and test HTML documents for accuracy and validity.	
13.08	Use basic functions of WYSIWYG editors.	
13.09	Use basic functions of HTML, DHTML, and XML editors and converters.	
13.10	Enhance web pages through the addition of images and graphics including animation.	
14.0	Demonstrate proficiency in page design applicable to the WWW.  ̶  The student will be able to:	
14.01	Develop an awareness of acceptable Web page design, including index pages in relation to the rest of the Web site.	
14.02	Describe and apply color theory as it applies to Web page design (e.g., background, text color).	
14.03	Access and digitize graphics through various resources (e.g., scanner, digital cameras, on-line graphics, clipart, CD-ROMs).	
14.04	Use image design software to create and edit images.	
14.05	Demonstrate proficiency in publishing to the Internet.	
14.06	Demonstrate proficiency in adding downloadable forms to web pages.	
14.07	Explain the need for web-based applications.	
15.0	Develop an awareness of emerging technologies.  ̶  The student will be able to:	
15.01	Compare and contrast various methods of evaluation for emerging technologies.	
15.02	Demonstrate knowledge of the process of planning upgrades and changeovers.	
15.03	Compare and contrast emerging technologies and describe how they impact business in the global marketplace (e.g., wireless, wireless web, cell phones, portables/handhelds, smart appliances, home networks, peer-to-peer).	
16.0	Demonstrate proficiency using common software applications.  ̶  The student will be able to:	
16.01	Compare and contrast the appropriate use of various software applications (e.g., word processing, desktop publishing, graphics design, web browser, e-mail, presentation, database, scheduling, financial management, Java applet, music).	
16.02	Demonstrate proficiency in the use of various software applications (e.g., word processing, desktop publishing, graphics design, web browser, e-mail, presentation, database, scheduling, financial management, Java applet, music).	
17.0	Demonstrate knowledge of different operating systems.  ̶  The student will be able to:	
17.01	Identify operating system file naming conventions.	
17.02	Demonstrate proficiency with file management and structure (e.g., folder creation, file creation, backup, copy, delete, open, save).	
17.03	Demonstrate a working knowledge of standard file formats.	
17.04	Explain the history and purpose of various operating systems (e.g., DOS, Windows, Mac, Unix/Linux).	

Course Number:  CTS0072
Occupational Completion Point:  B 
IT & Web Systems – 300 Hours – SOC Code 15-1151	
18.0	Demonstrate proficiency on the principles of design.  ̶  The student will be able to	
18.01	Identify industry best practices in visual design (e.g., color schemes, fonts, navigation methods, pagination).	
18.02	Explain the key concepts of meeting client needs.	
18.03	Apply the principles of Human Computer Interface (HCI) to design and develop an effective look and feel for a website. 	
18.04	Design and create a webpage for optimal display in multiple browsers.	
19.0	Demonstrate proficiency planning an effective website.  ̶   The student will be able to:	
19.01	Compare and contrast site maps and wireframes.	
19.02	Develop an effective site map for a website.	
19.03	Create page layout wireframes for a website.	
20.0	Demonstrate proficiency formulating a website.  ̶  The student will be able to:	
20.01	Classify web development tasks according to when they are performed during the web development cycle.	
20.02	Describe the different types of business requirements that apply to website design.	
20.03	Design business requirements to help ensure success for a specific website.	
20.04	Demonstrate ability to use effective designer-client communication skills.	
21.0	Demonstrate proficiency using web development tools and techniques.  ̶  The student will be able to:	
21.01	Compare and contrast writing HTML using a text editor versus using a WYSIWYG editor.	
21.02	Design and create an effective web page template.	
21.03	Create attractive, engaging, and efficient web pages using a WYSIWYG editor.	
21.04	Create an appropriate directory structure, naming convention protocol, and file organization for a website.	
21.05	Create DHTML and XML documents using editors or converters.	
22.0	Demonstrate proficiency using specialized web design software.  ̶  The student will be able to:	
22.01	Compare and contrast various specialized web design software (e.g., Flash, Photoshop, Dreamweaver).	
22.02	Demonstrate proficiency using various specialized web design software (e.g., Flash, Photoshop, Dreamweaver).	
23.0	Demonstrate proficiency gathering and preparing web content.  ̶  The student will be able to:	
23.01	Characterize effective writing styles and conventions for the web.	
23.02	Create effective written content for the web.	
23.03	Prepare various types of graphical content for use on a webpage.	
23.04	Access and digitize graphics through various resources (e.g., scanner, digital cameras, on-line graphics, clipart, CD-ROMs).	
23.05	Create and edit images using image or graphic design software.	
23.06	Compare and contrast static versus dynamic web content.	
24.0	Demonstrate an awareness of preparing a website for launch.  ̶  The student will be able to:	
24.01	Evaluate a website for basic usability and accessibility issues.	
24.02	List the steps that are necessary to determine when a website is ready to launch.	
24.03	Develop a User Testing Plan.	
24.04	Demonstrate the ability to organize and execute a user testing of a website.	
24.05	Demonstrate proficiency in publishing to the Internet.	
25.0	Explain motherboard components, types and features.  ̶  The student will be able to:	
25.01	Identify different motherboard form factors (ATX/BTX and micro ATX).	
25.02	Identify input/output interfaces (e.g. USB, serial, NIC).	
25.03	Identify the different types of bus slots (e.g. PCI, AGP, PCMCIA).	
25.04	Identify the BIOS/CMOS/Firmware (e.g. POST, CMOS battery).	
26.0	Explain the purpose and characteristics of CPUs and their features.  ̶  The student will be able to:	
26.01	Identify types of CPUs (e.g. AMD, Intel).	
26.02	Define hyper threading.	
26.03	Explain multi core (e.g. dual, triple, quad).	
26.04	Explain the difference between onboard cache (e.g. L1, L2, L3).	
26.05	Compare and contrast between real and actual speed.	
26.06	Compare and contrast between 32 bit and 64 bit processing.	
27.0	Perform installation and configuration activities.  ̶  The student will be able to:	
27.01	Install and configure software including device drivers.	
27.02	Install and configure operating system software.	
27.03	Install and configure application software.	
27.04	Install and configure peripherals including device drivers (e.g., scanners, cameras, printers). 	
27.05	Supervise the testing of operating system management systems (e.g., registry, INI files).	
27.06	Prepare the hard disk and related issues for operating system installation (e.g., BIOS, disk controllers).	
27.07	Format and partition the hard disk.	
27.08	Verify the proper operation of the system (e.g., physical inspection, tests, utilities).	
27.09	Compare and contrast memory technologies (e.g., RAM, ROM, virtual memory, memory management).	
27.10	Demonstrate proficiency using various memory technologies (e.g., RAM, ROM, virtual memory, memory management).	
27.11	Demonstrate proper use of user interfaces, command utilities and troubleshooting utilities.	
27.12	Explain the basics of boot sequences, methods and startup utilities.	
28.0	Demonstrate proficiency using computer networks.  ̶  The student will be able to:	
28.01	Compare and contrast various implementation models (e.g., TCP/IP protocols, OSI 7, IPX, cross mapping of protocols).	
28.02	Describe an Ethernet network and the use of CSMA\CD.	
29.0	Perform the process for problem diagnostics and problem resolution through wireless, infrared, telephone, e-mail, remote access, or direct contact.  ̶  The student will be able to:	
29.01	Identify, troubleshoot and propose solutions for configuration problems.	
29.02	Identify, troubleshoot and propose solutions for software problems.	
29.03	Identify, troubleshoot and propose solutions for hardware malfunctions.	
29.04	Identify, troubleshoot and propose solutions for network malfunctions.	
29.05	Plan and implement a system upgrade and downgrade.	
29.06	Evaluate data recovery using various techniques (e.g., MBR repair tools, rescue disks, disk image, backup). 	
29.07	Organize and perform system maintenance activities (e.g., management console, SNMP, system monitors, diagnostics, virus management).	
29.08	Demonstrate corporate interaction proficiency (e.g., responsibility, interaction, communication). 	
30.0	Demonstrate knowledge of presentation production issues.  ̶  The student will be able to:	
30.01	Demonstrate knowledge of copyright laws including copyright statute, disclaimers, and filing procedure.	
30.02	Demonstrate an understanding of graphic and other file formats (e.g., EPS, TIFF, JPEG, ASCII, MPEG, MIDI, AVI, WAV,) and knowledge of image size when scanning and saving files for use in different presentation types (Web, computer, print).	
30.03	Identify display device connectors and types (e.g. VGA, HDMi, S-Video).	
30.04	Define refresh rate, resolution, multi-monitor and Degauss.	
30.05	Demonstrate knowledge of presentation vocabulary/terms.	
30.06	Compare and contrast and utilize various audio/video output solutions and devices (e.g., DVD, CD-Rom, web).	
30.07	Compare and contrast removable storage (tape drive, thumb drive, flash drive, USB, external CD-RW,  external hard drive).	
31.0	Demonstrate proficiency using computer networks.  ̶  The student will be able to:	
31.01	Define networking and describe the purpose of a network.	
31.02	Describe the conceptual background of digital networks including terminology and basics.	
31.03	Describe various types of networks and the advantages and disadvantages of each (e.g. peer to peer, client/server, mainframe/terminal).	
31.04	Describe the use, advantages, and disadvantages of various network media (e.g. thinnet cable, coaxial), twisted pair (cat 5), fiber optics).	
31.05	Describe the function of various network devices (e.g. hub, switched hub or switch, router bridge, gateway, access points)	
31.06	Describe the difference between the internet and intranet.	
31.07	Compare and contrast IP Version 6 and IP Version 4.	
31.08	Compare and contrast the different network types (e.g. broadband, wireless, Bluetooth, cellular).	
32.0	Demonstrate proficiency communicating over the Internet.  ̶  The student will be able to:	
32.01	Display understanding of how Internet Service Providers (ISP) operate and what role they play in enabling users to connect to the Internet.	
32.02	Explain how the Internet works and how documents are connected and transferred.	
32.03	Configure an email client for SMTP and POP3 servers, including port assignment.	
32.04	Explain how the primary modes of Internet communication are used.	
33.0	Demonstrate proficiency in troubleshooting, repair and maintenance of computers.  ̶  The student will be able to:	
33.01	Determine the troubleshooting methods and tools for printers.	
33.02	Explain and interpret common laptop issues and basic troubleshooting methods.	
33.03	Integrate common preventative maintenance techniques.	
34.0	Demonstrate proficiency in the basic principles of security concepts and technologies.  ̶  The student will be able to:	
34.01	Evaluate encryption technologies, software firewall, authentication technologies, and data security.	
34.02	Summarize the following security features (e.g. wireless encryption, malicious software protection and BIOS security, password management, biometrics).	
35.0	Demonstrate proficiency in operational procedures as they relate to computer equipment and components.  ̶  The student will be able to:	
35.01	Compare and contrast ESD, EMI, RFI, and electrical safety.	
35.02	Demonstrate proficiency in the use of state regulations for hazardous materials (e.g., MSDS).	
36.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas.  ̶  The student will be able to:	
36.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
36.02	Locate, organize and reference written information from various sources.	
36.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
36.04	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
36.05	Apply active listening skills to obtain and clarify information.	
36.06	Develop and interpret tables and charts to support written and oral communications.	
36.07	Exhibit public relations skills that aid in achieving customer satisfaction.	
37.0	Solve problems using critical thinking skills, creativity and innovation.  ̶  The student will be able to:	
37.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.	
37.02	Employ critical thinking and interpersonal skills to resolve conflicts.	
37.03	Identify and document workplace performance goals and monitor progress toward those goals. 	
37.04	Conduct technical research to gather information necessary for decision-making.	
38.0	Use information technology tools.  ̶  The student will be able to:	
38.01	Use personal information management (PIM) applications to increase workplace efficiency.	
38.02	Employ technological tools to expedite workflow including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendar, contacts, email and internet applications.	
38.03	Employ computer operations applications to access, create, manage, integrate and store information.	
38.04	Employ collaborative/groupware applications to facilitate group work.	
39.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.  ̶  The student will be able to:	
39.01	Describe the nature and types of business organizations.	
39.02	Explain the effect of key organizational systems on performance and quality. 	
39.03	List and describe quality control systems and/or practices common to the workplace.	
39.04	Explain the impact of the global economy on business organizations.	
40.0	Describe the importance of professional ethics and legal responsibilities.  ̶  The student will be able to:	
40.01	Evaluate and justify decisions based on ethical reasoning.	
40.02	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities, and employer policies.	
40.03	Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace.	
40.04	Interpret and explain written organizational policies and procedures.	

Course Number:  CTS0063
Occupational Completion Point:  C 
Database Essentials – 150 Hours – SOC Code 15-1151	
41.0	Develop an awareness of the changes taking place in the information age and how they fit into an evolving society.  ̶  The student will be able to:	
41.01	Describe the role a database plays in a business and predict its evolution.	
41.02	Demonstrate the difference between “data” and “information.”	
41.03	Understand the importance of clear communication when discussing business informational requirements.	
41.04	Experiment with web-based email and explain how these services use a database.	
42.0	Develop the "big picture" of database design and how to best organize data according to business rules and/or client needs.  ̶  The student will be able to:	
42.01	Identify and analyze the phases of the database development process.	
42.02	Explain what conceptual data modeling and database design involves.	
42.03	Compare database development process with that of the application development process.	
42.04	Identify the need for databases and why they are used.	
42.05	Explain the various types of databases (i.e., flat file, relational) and the appropriate use of each.	
42.06	Demonstrate proficiency in design methodology by completing appropriate tasks during the appropriate time of the developmental life cycle.	
42.07	Demonstrate proficiency in design methodology by considering where the database will reside.	
43.0	Develop the process of creating an entity by identifying relationships.  ̶  The student will be able to:	
43.01	Identify and model various types of entities.	
43.02	Identify naming and drawing conventions for entities.	
43.03	Sequence the steps that are necessary for creation of an entity.	
43.04	Analyze and model the relationships between entities.	
44.0	Formulate and assemble initial entity relationship by expanding on modeling concepts.  ̶  The student will be able to:	
44.01	Analyze and model attributes.	
44.02	Identify unique identifiers for each entity.	
44.03	Develop an entity relationship diagram tagging attributes with optionality.	
45.0	Consider the degree and optionality of relationships of entities.  ̶  The student will be able to:	
45.01	Create models and entity relationship information requirements and interviews.	
45.02	Begin to differentiate between one-to-many, many-to-many and one-to-one relationships.	
45.03	Identify relationship between two entities by reading a given diagram.	
45.04	Create a relationship between instances of the same entity.	
45.05	Read an entity relationship model in order to validate it.	
46.0	Demonstrate proficiency in early construction stages of the data modeling process by using unique identifiers and many-to-many (M:M) relationships for building entity relationship diagrams.  ̶  The student will be able to:	
46.01	Identify the significance of an attribute that has more than one value for each entity instance.	
46.02	Evaluate appropriate methods of storing validation rules for attributes.	
46.03	Recognize unique identifiers inherited from other entities.	
46.04	Sequence the steps involved in resolving a many-to-many relationship.	
47.0	Demonstrate proficiency in advanced data constructs by analyzing business requirements and diagramming entities and relationships.  ̶ The student will be able to: 	
47.01	Validate that an attribute is properly placed based upon its dependence on its entity's unique identifier (UID).	
47.02	Model advanced data constructs including recursive relationships, subtypes, and exclusive relationships.	
47.03	Enforce referential integrity.	
48.0	Apply the complex ERM information by fine-tuning entities and the process for relating them.  ̶  The student will be able to:	
48.01	Describe a relational database and how it is different from other database systems.	
48.02	Define primary keys and foreign keys and describe their purpose.	
48.03	Describe what data integrity refers to and list some constraints.	
48.04	Explain how database design fits into the database development process.	
48.05	Translate an entity-relationship model into a relational database design.	
49.0	Apply initial database design and normalization by following the set of house rules that determine how items are stored and retrieved.  ̶  The student will be able to:	
49.01	Recognize raw data and evaluate the steps for creating a data group in unnormalized form (UNF).	
50.0	Manipulating data.  ̶  The student will be able to:	
50.01	Determine appropriate data inputs and outputs for an existing database.	
50.02	Demonstrate proficiency in record management (i.e., entering, editing, finding, selecting, sorting, deleting records).	
50.03	Change the layout of a datasheet.	
50.04	Create forms, reports, mailing labels, and charts using a database.	
50.05	Export data to appropriate software applications.	
50.06	Demonstrate proficiency in coordinating databases with appropriate software applications.	
51.0	Building and modifying tables.  ̶  The student will be able to:	
51.01	Create a database table.	
51.02	Create table structures and establish table relationships.	
51.03	Determine fields and assign data types in a database table.	
51.04	Demonstrate appropriate manipulation of database tables (i.e., enter data, add, delete records).	
51.05	Modify a database table by adding, deleting and removing fields.	
51.06	Demonstrate proficiency in the appropriate use of database wizards.	
52.0	Performing queries and filtering records.  ̶  The student will be able to:	
52.01	Design a query and extract specific data from a database table.	
52.02	Create a calculated field.	
52.03	Filter data in records by selection and by form.	
52.04	Modify a saved query.	
53.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.  ̶  The student will be able to:	
53.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.	
53.02	Explain emergency procedures to follow in response to workplace accidents.	
53.03	Create a disaster and/or emergency response plan.	
54.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.  ̶  The student will be able to:	
54.01	Employ leadership skills to accomplish organizational goals and objectives.	
54.02	Establish and maintain effective working relationships with others in order to accomplish objectives and tasks.	
54.03	Conduct and participate in meetings to accomplish work tasks.	
54.04	Employ mentoring skills to inspire and teach others.	
55.0	Explain the importance of employability skill and entrepreneurship skills.  ̶  The student will be able to:	
55.01	Identify and demonstrate positive work behaviors needed to be employable.	
55.02	Develop personal career plan that includes goals, objectives and strategies.	
55.03	Examine licensing, certification and industry credentialing requirements.  	
55.04	Maintain a career portfolio to document knowledge, skills and experience.	
55.05	Evaluate and compare employment opportunities that match career goals.	
55.06	Identify and exhibit traits for retaining employment.	
55.07	Identify opportunities and research requirements for career advancement.	
55.08	Research the benefits of ongoing professional development.	
55.09	Examine and describe entrepreneurship opportunities as a career planning option.	
56.0	Demonstrate personal money-management concepts, procedures, and strategies.  ̶  The student will be able to:	
56.01	Identify and describe the services and legal responsibilities of financial institutions.	
56.02	Describe the effect of money management on personal and career goals.	
56.03	Develop a personal budget and financial goals.	
56.04	Complete financial instruments for making deposits and withdrawals.	
56.05	Maintain financial records.	
56.06	Read and reconcile financial statements.	
56.07	Research, compare and contrast investment opportunities.	

Course Number:  CTSS0030
Occupational Completion Point:  D 
Programming Fundamentals – 150 Hours – SOC Code 15-1151	
57.0	Plan program design.  ̶  The student will be able to:	
57.01	Formulate a plan to determine program specifications individually or in groups.	
57.02	Use a graphical representation or pseudocode to represent the structure in a program or subroutine.	
57.03	Design programs to solve problems using problem-solving strategies.	
57.04	Prepare proper input/output layout specifications.	
57.05	Manually trace the execution of programs and verify that programs follow the logic of their design as documented.	
57.06	Analyze problem statements.	
57.07	Determine what kind of information the desired program must process.	
57.08	Formulate concise descriptions of a program's task and purpose.	
57.09	Formulate concise descriptions of task and purpose of a program's pieces.	
57.10	Organize programs according to the problem analysis.	
57.11	Recognize changes in the problem statement.	
57.12	Suggest changes in the program organization.	
58.0	Code programs.  ̶  The student will be able to:	
58.01	Write programs according to recognized programming standards.	
58.02	Write internal documentation statements as needed in the program source code.	
58.03	Code programs using logical statements (e.g., If-Then-Else, Do..While).	
58.04	Enter and modify source code using a program language editor.	
58.05	Code routines within programs that validate input data.	
58.06	Code programs using object-oriented languages (techniques).	
58.07	Select the essential aspects of a problem statement.	
58.08	Provide a solution to a problem.	
58.09	Find solutions to an extended problem statement.	
58.10	Utilize reference manuals and help systems.	
58.11	Use pre-defined functions within programs.	
59.0	Test programs.  ̶  The student will be able to:	
59.01	Develop a plan for testing programs.	
59.02	Develop data for use in program testing.	
59.03	Perform debugging activities.	
59.04	Distinguish among the different types of program and design errors.	
59.05	Evaluate program test results.	
59.06	Execute programs and subroutines as they relate to the total application.	
59.07	Develop examples that illustrate the core behavior of each program.	
59.08	Develop examples that illustrate the core behavior of each program component.	
59.09	Illustrate the behavior of boundary cases.	
59.10	Demonstrate an understanding that engineering artifacts requires rigorous and systematic testing.	
59.11	Use examples to show that the solution meets pre-determined criteria.	
59.12	Demonstrate understanding that testing can expose problems but not prove the correctness of the design in an absolute sense.	
59.13	Compile (interpret) and run programs. 	
60.0	Perform program maintenance.  ̶  The student will be able to:	
60.01	Analyze output to identify and annotate errors or enhancements.	
61.0	Create and maintain documentation.  ̶  The student will be able to:	
61.01	Follow established documentation standards.	
62.0	Develop an awareness of software quality assurance.  ̶  The student will be able to:	
62.01	Identify the legal and social consequences of errors in software.	
62.02	Describe copyright and other laws that relate to software theft and misuse.	
62.03	Describe software security measures to protect computer systems and data from unauthorized use and tampering (e.g., physical security, passwords, virus protection/prevention). 	
63.0	Develop an understanding of programming techniques and concepts.  ̶  The student will be able to:	
63.01	Identify the basic constructs used in structured programming.	
64.0	Design structured programs.  ̶  The student will be able to:	
64.01	Design programs that model mathematical relationships from application areas (e.g., accounting, economics, multimedia, programming, science, web).	
64.02	Design programs that deal with multi-faceted objects (e.g., personnel records, physical objects, attributes of HTML tags).	
64.03	Design programs that deal with mixed classes of objects (e.g., a class of geometric shapes containing circles, rectangles, triangles, squares, polygons).	
64.04	Design programs that deal with objects of undetermined size (e.g., shopping lists, family trees, file directories on computers, websites).	

Course Number:  CTS0073
Occupational Completion Point:  E 
Web Development Fundamentals – 150 Hours – SOC Code 15-1151	
65.0	Demonstrate proficiency in page design applicable to the WWW.  ̶  The student will be able to:	
65.01	Identify and convert graphic formats.	
65.02	Demonstrate proficiency in adding Java scripts to web pages. 	
66.0	Demonstrate proficiency in web page design applicable to the WWW.  ̶  The student will be able to:	
66.01	Determine the objectives and the audience for Web pages.	
66.02	Identify design strategies to reach and keep an audience.	
66.03	Use storyboarding to plan a website.	
66.04	Create styles and other design elements (e.g. backgrounds, colors, fonts, buttons).	
67.0	Demonstrate proficiency in using a WYSIWG editor, web design, or web animation software for web page design.  ̶  The student will be able to:	
67.01	Apply style sheets for consistent website design.	
67.02	Create and edit images and photographs for Web pages using digital imaging software (e.g., ImageReady in Photoshop).	
67.03	Insert audio files into a Web page.	
67.04	Create, edit and integrate video files into a Web page.	
67.05	Create, edit and integrate animation files into a Web page.	
67.06	Demonstrate an understanding of photograph compression factors such as transmission speed, color reduction, and browser support.	
67.07	Demonstrate knowledge of image formats related to photos and graphics on the Internet (e.g. Graphic formats (TIFF & EPS), Web formats (JPEG, GIF, PNG).	
67.08	Save and export a photograph to the Web in the format best for image quality and file size.	
67.09	Build, optimize, edit, and test web pages for publication.	
67.10	Create a web page that utilizes plug-ins.	
67.11	Demonstrate an understanding of network and web implementation issues (e.g., bandwidth, compression, streaming).	
67.12	Compare and contrast various methods by which information may be accessed on the Internet/Intranet (e.g., FTP, telnet, browser).	
67.13	Demonstrate an understanding of file encryption methods (e.g., secure server, unsecured server). 	
68.0	Demonstrate proficiency in using digital photography and digital imaging.  ̶  The student will be able to:	
68.01	Demonstrate knowledge of ethics related to digital imaging, legal and consent issues.	
68.02	Apply effective design principles in digital photography compositions.  	
68.03	Illustrate the essence of an event, quote, or slogan through digital photography/imaging.	
68.04	Demonstrate skill in using digital imaging software for image manipulation, color correction and special effects to creatively convey a message or literary interpretation.	
68.05	Demonstrate skill in scanning and cropping photographs.	
69.0	Design and create webpages suitable for publishing to the Internet.  ̶  The student will be able to:	
69.01	Explain the need for web-based applications.	
69.02	Evaluate a website for basic usability and accessibility issues.	
69.03	Display an understanding of the purposes of site maps and wireframes.	
69.04	Develop an effective site map for a website.	
69.05	Develop effective wireframes for a website.	
69.06	Identify industry best practices in visual design.	
69.07	Explain the key concepts of meeting client needs.	
69.08	Develop an effective look and feel for a website.	
69.09	Develop an effective web page template.	
69.10	Describe a correct directory structure, naming convention protocol and file organization for a website.	
69.11	Characterize effective writing for the web.	
69.12	Create effective written content for the web.	
69.13	Decide how to best prepare various types of graphical content for use on a web page.	
69.14	Develop a User Testing Plan.	
69.15	List the steps that are necessary to determine when a website is ready to launch.	
69.16	Demonstrate the ability to organize and execute a user testing of a website.	
70.0	Describe how website performance is monitored and analyzed.  ̶  The student will be able to:	
70.01	Identify issues related to website maintenance.	
70.02	Use webpage validation tools.	
70.03	Describe website performance metrics (e.g., visits, time-on-page, time-on-site) and discuss their design implications.	
70.04	Demonstrate knowledge of accessibility problems and solutions.	
70.05	Examine indexing, page ranking, basic Search Engine Optimization techniques.	
70.06	Explore common website analytic tools.	
70.07	Construct web pages with streaming media content.	
71.0	Demonstrate proficiency in hosting a website.  ̶  The student will be able to:	
71.01	Apply professional guidelines to choose, search for and register a domain name.	
71.02	Evaluate criteria upon which to select an appropriate web host.	
71.03	Make generalizations about optimal download speed for a particular website.	
71.04	Demonstrate the ability to upload and download files using FTP protocol. 	
71.05	Develop a Maintenance Plan for a client.	
72.0	Demonstrate the ability to attract traffic for a website.  ̶  The student will be able to:	
72.01	Explain and describe the best practices for attracting traffic to websites.	
72.02	Evaluate an effective search engine optimization strategy.	
72.03	Describe tactics for building online credibility.	
72.04	Explain how to use standard techniques to gather and/or track site statistics.	

Course Number:  CTS0075
Occupational Completion Point:  F 
Multimedia Systems – 150 Hours – SOC Code 15-1151	
73.0	Demonstrate knowledge of presentation production issues.  ̶  The student will be able to:	
73.01	Identify characteristics of various types of presentations (e.g., informing, selling, teaching, entertaining).	
73.02	Identify presentation materials (e.g., handouts, seminar notebooks, business cards, coupons) and presentation marketing mediums (i.e., print media such as newspaper, magazines; TV; movies; computer presentations; interactive CD ROM; kiosks, Web pages).	
73.03	Identify design characteristics (e.g., fonts, size and styles, backgrounds) that are suited for each type of presentation format and material.	
73.04	Demonstrate knowledge of copyright laws including copyright statute, disclaimers, and filing procedures.	
73.05	Research and identify skills needed for career positions in multimedia.  	
73.06	Demonstrate an understanding of graphic and other file formats (e.g., EPS, TIFF, JPEG, ASCII, MPEG, MIDI, AVI, WAV) and knowledge of image size when scanning and saving files for use in different presentation types (e.g., Web, computer, print).	
73.07	Demonstrate knowledge of presentation vocabulary/terms.	
74.0	Demonstrate proficiency in using digital photography and digital imaging.  ̶  The student will be able to:	
74.01	Demonstrate knowledge of ethics related to digital imaging, legal and consent issues.	
74.02	Apply effective design principles in digital photography compositions.	
74.03	Illustrate the essence of an event, quote, or slogan through digital photography/imaging.	
74.04	Demonstrate skill in using digital imaging software for image manipulation, color correction, and special effects to creatively convey a message or literary interpretation.	
74.05	Demonstrate skill in scanning and cropping photographs.	
74.06	Incorporate scanned or digitally taken photographs into documents (poster, brochure, card, photo journalism story, report or book covers, letterhead) that have been designed using desktop publishing software or the desktop publishing features of word processing software.	
75.0	Demonstrate basic video production.  ̶  The student will be able to:	
75.01	Use current industry standard production video equipment.	
75.02	Operate camera in studio and location (field) production environments.	
75.03	Demonstrate understanding of digital video storage concepts and digital storage media.	
75.04	Demonstrate knowledge of and the ability to operate digital recording decks, and other digital storage devices.	
75.05	Identify and select microphones for production needs. 	
75.06	Determine appropriate lighting needs for production settings.	
75.07	Identify location and studio lighting types, method of use and application.	
76.0	Demonstrate set-up and configuration of a computer for video applications.  ̶  The student will be able to:	
76.01	Install basic peripheral devices related to video programs.	
76.02	Install and configure software related to video programs.	
76.03	Demonstrate basic knowledge of computer system requirements.	
76.04	Demonstrate basic knowledge of installing plug-ins or additional audio source material such as beats and or samples.	
76.05	Understand the signal flow of a digital video workstation.	
77.0	Demonstrate the basic operation of a video workstation.  ̶  The student will be able to:	
77.01	Demonstrate knowledge of the digital video workstation interface. 	
77.02	Demonstrate a working familiarity and understanding of the function and operation of digital video workstations.	
77.03	Describe a full digital media production cycle	
77.04	Demonstrate ability to edit, cut, erase, and insert video utilizing various digital production techniques.	
77.05	Record video directly to the digital video workstation.	
77.06	Demonstrate knowledge of editing video according to message.	
77.07	Demonstrate skill in using video effects and plug-ins.	
77.08	Describe a first complete run-through of the video production process	
77.09	Characterize the qualities of effective communication in a completed video	
77.10	Prepare a video project for final compositing and export.	
77.11	Transfer video files between various video software applications.	
77.12	Export finished video.	
77.13	Identify and describe solutions to the challenges and obstacles that arise in a video production	
78.0	Demonstrate basic audio production.  ̶  The student will be able to:	
78.01	Describe digital audio storage concepts and digital storage media.	
78.02	Operate digital recording decks and other digital storage devices.	
78.03	Describe the function and operation of digital audio workstations.	
78.04	Edit, cut, erase and insert sound utilizing various digital production techniques.	
78.05	Perform digital noise reduction and noise extraction via spectral display.	
79.0	Set-up and configure a computer for audio applications.  ̶  The student will be able to:	
79.01	Install basic peripheral devices related to audio programs.	
79.02	Install and configure software related to audio programs.	
79.03	Demonstrate basic knowledge of computer system requirements.	
79.04	Install plug-ins or additional audio source material such as beats and or samples.	
79.05	Diagram the signal flow of a digital audio workstation.	
80.0	Operate an audio workstation.  ̶  The student will be able to:	
80.01	Demonstrate knowledge of the digital audio workstation interface. 	
80.02	Create and arrange a multi-track project.	
80.03	Create interest and effect using editing techniques	
80.04	Design and edit audio using a waveform editor.	
80.05	Record audio directly to the digital audio workstation.	
80.06	Mix audio.	
80.07	Demonstrate skill in using audio effects and plug-ins.	
80.08	Prepare an audio project for finishing and final mix down.	
80.09	Transfer audio files between various audio software applications.	
80.10	Demonstrate the understanding of audio file bit depth, bandwidth and dithering and be able to explain when and where these apply in various applications of digital audio production.	
80.11	Export finished audio.	
81.0	Demonstrate proficiency in using presentation software and equipment.  ̶  The student will be able to:	
81.01	Using presentation software, create a multimedia presentation that incorporates shot and edited video, animation, music, narration and adheres to good design principles, use of transitions, and effective message conveyance.	
81.02	Demonstrate knowledge of the roles and responsibilities of a multimedia production team (e.g. project manager, creative or design director, content experts, writers, graphic designers, animators, sound designers, videographer, interface designers/programmers).	
81.03	Collaborate with team members to plan, edit, evaluate, and present a multimedia presentation. 	

Course Number:  CTS0025
Occupational Completion Point:  G 
Computer Networking – 150 Hours – SOC Code 15-1151	
82.0	Demonstrate understanding of network technologies–The student will be able to:	
82.01	Explain the function of common networking protocols such as TCP,FTP, UDP, TCP/IP suite, DHCP, TFTP, DNS, HTTP(S), ARP, SIP (VoIP), RTP (VoIP), SSH, POP3, NTP, IMAP4, TELNET, SMTP, SNMP 2/3, ICMP, IGMP and TLS. 	
82.02	Identify commonly used TCP and UDP default ports such as the following: TCP ports, FTP – 20, 21, SSH – 22, TELNET – 23, SMTP – 25, DNS – 53, HTTP – 80, POP3 – 110, NTP – 123, IMAP4 – 143, HTTPS – 443, UDP ports TFTP – 69, DNS – 53, BOOTPS/DHCP – 67 and SNMP – 161. 	
82.03	Identify the following address formats IPv6, IPv4, and MAC Addressing.	
82.04	Evaluate the proper use of the following addressing technologies and addressing schemes: Subnetting, Classful vs. classless (e.g. CIDR, Supernetting), NAT, PAT, SNAT, Public vs. private, DHCP (static, dynamic APIPA), Addressing schemes, Unicast and Multicast, Broadcast. 	
82.05	Identify common IPv4 and IPv6 routing protocols - Link state OSPF, IS-IS, Distance vector, RIP, RIPv2, BGP and Hybrid EIGRP.	
82.06	Explain the purpose and properties of routing such as IGP vs. EGP, Static vs. dynamic, Next Hop, Understanding routing tables and how they pertain to path selection, and explain convergence ( steady state).	
82.07	Compare the characteristics of wireless communication standards such as 802.11 a/b/g/n, speeds, distance, channels, frequency, authentication and encryption such as WPA, WEP, RADIUS and TKIP.	
83.0	Understand, install, and configure network hardware.  ̶  The student will be able to:	
83.01	Categorize standard cable types and their properties such as CAT3, CAT5, CAT5e, CAT6, STP, UTP, Multimode fiber, single-mode fiber, coaxial, serial, plenum vs non-plenum, transmission speeds, distance, duplex, noise immunity ( security, EMI), and frequency.	
83.02	Identify common connector types such as RJ-11, RJ-45, BNC, SC, ST, LC and RS-232.	
83.03	Identify common physical network topologies such as Star, Mesh, Bus, Ring, Point to Point, Point to Multipoint, and Hybrid.	
83.04	Differentiate and implement appropriate wiring standards such as 568A, 568 B Straight vs cross over, rollover, and Loopback.	
83.05	Categorize Wan technologies types and properties such as Frame Relay, E1/T1, ADSL, SDSL, VDSL, Cable modem, Satellite, E3/T3, Oc-x, Wireless, ATM, SONET, MPLS, ISD Bri, ISDN PRI, POTS, PSTN, Circuit, switch, packet switch, speed, transmission media, and Distance.	
83.06	Categorize LAN technology types and properties such as Ethernet, 10BaseT, 100BaseTX, 100BaseFX, 1000BaseT, 1000BaseX, 10GbaseSR, 10GBaseLR, 10GBaseER, 10GBaseSW , 10GBaseLW, 10GBaseEW, 10GBaseT and properties of each such as CSMA/CD, Broadcast, Collision, Bonding, Speed, and Distance.	
83.07	Explain common logical network topologies and their characteristics such as peer to peer, client/server, VPN and VLAN.	
83.08	Install components of wiring distribution such as Vertical and horizontal cross connects, Patch panels,  66 block, MDFs, IDFs, 25 pair, 100 pair, 110 block, Demarc, Demarc extension, Smart jack, verify wiring installation and Verify wiring termination. 	
84.0	Understand, install and configure networking devices.  ̶  The student will be able to:	
84.01	Install, configure and differentiate between common network devices such as hub, repeater, modem, NIC, media converters, basic switch, bridge, wireless access point, basic router, basic firewall and basic DHCP server.	
84.02	Identify the function of specialized network devices such as multilayer switch, Content switch, IDS/IPS, load balancer, multifunction network devices, DNS server Bandwidth shaper, proxy server, and CSU/DSU.	
84.03	Explain the advance features of a switch such as PoE, Spanning tree, VLAN, Trunking, Port mirroring, and Port Authentication.	
84.04	Implement a basic wireless network using the following technologies installed client, access point placement, access point with encryption, access point with configured channels and frequencies, and a set ESSSID and beacon.	
85.0	Understand, install and configure network management software.  ̶  The student will be able to:	
85.01	Explain the function of the OSI layer model such as physical, data link, network, transport, session, presentation and application.	
85.02	Identifies types of configuration management documentation such as wiring schematics, physical and logical network diagram, baselines, policies, procedure and configuration and regulations.	
85.03	Evaluate the network based on configuration management documentation such as compare wiring schematics, physical and logical network diagrams, baselines, policies and procedures, and configurations to network devices and infrastructure, and update wiring schematics, physical and logical network diagrams, configuration and job logs as needed.	
85.04	Conduct network monitoring to identify performance and connectivity issues using the following: network monitoring utilities (packet sniffers, connectivity software, load testing, throughput testers) and system logs, history and event log.	
85.05	Conduct network monitoring to identify performance and connectivity issues using the following: network monitoring utilities (packet sniffers, connectivity software, load testing, and throughput testers), system logs, history logs, and event logs.	
85.06	Explain different methods and rationales for network performance optimization such as QoS, Traffic shaping, Load balancing, high availability, Caching engines, Fault tolerance, Latency sensitivity, High bandwidth applications, VoIP, Video applications, and Uptime. 	
85.07	Implement the following network troubleshooting methodology - Information gathering, identify symptoms and problems, Identify the affected areas of the network, Determine if anything has changed, Establish the most probable cause, Determine if escalation is necessary, Create an action plan and solution identifying potential effects, Implement and test the solution, Identify the results and effects of the solution, and Document the solution and the entire process. 	
85.08	Troubleshoot common connectivity issues and select an appropriate solution Physical issues:  Cross talk, Near End crosstalk, Attenuation, collisions, Shorts Open, Impedance mismatch (echo), and Interference - Logical issues:  Port speed, Port duplex mismatch, incorrect VLAN, Incorrect IP address, Wrong gateway, Wrong DNS, Wrong subnet mask, Issues that should be identified but escalated:  Switching loop, Routing loop, Route problems, Proxy arp, Broadcast storms, Wireless Issues:  Interference (bleed, environmental factors), incorrect encryption, Incorrect channel, Incorrect frequency, ESSID mismatch, Standard mismatch (802.11 a/b/g/n), Distance, Bounce, and Incorrect antenna placement. 	
86.0	Understand, install and configure networking tools.  ̶  The student will be able to:	
86.01	Select the appropriate command line interface tool and interpret the output to verify functionality such as Traceroute, Ipconfig, IFconfig, Ping, Arp ping, Arp, Nslookup, Hostname, Dig, Mtr, Route, and Nbtstat. 	
86.02	Explain the purpose of network scanners such as Packet sniffers, Intrusion detection software, Intrusion prevention softwareand Port scanners. 	
86.03	Utilize the appropriate hardware tools such as Cable testers, Protocol analyzer, Certifiers, TDR, OTDR, Multimeter, Toner probe, Butt set, Punch down tool, Cable stripper, Snips, Voltage event recorder, and Temperature monitor. 	
87.0	Install, configure, and manage network security hardware and software devices.  ̶  The student will be able to:	
87.01	Explain the function of hardware and software security devices such as Network based firewall, Host based firewall, IDS, IPS, and VPN concentrator. 	
87.02	Explain common features of a firewall for example: Application layer vs. network layer, Stateful vs. stateless, Scanning services, Content filtering, Signature identification, and Zones. 	
87.03	Explain the methods of network access security using the following: Filtering: ACL, MAC filtering, IP filtering, Tunneling and encryption, SSL VPN, VPN, L2TP, PPTP, IPSEC, Remote access, RAS, RDP, PPPoE, PPP, VNC, and ICA. 	
87.04	Explain methods of user authentication using the following methods:  PKI, Kerberos, AAA, RADIUS, TACACS+, Network access control, 802.1x, CHAP, MS-CHAP, and EAP. 	
87.05	Explain issues that affect device security such as the Physical security, Restricting local and remote access, Secure methods vs. unsecure methods, SSH, HTTPS, SNMPv3, SFTP, SCP, and TELNET, HTTP, FTP, RSH, RCP and SNMPv1/2.	
87.06	Identify common security threats and mitigation techniques such as Security threats, DoS, Viruses, Worms, Attackers, Man in the middle, murf, Rogue access points, Social engineering (phishing), Mitigation techniques, Policies and procedures, User training, Patches and updates. 	

Course Number:  CTS0068
Occupational Completion Point:  H 
Cybersecurity Essentials – 150 Hours – SOC Code 15-1151	
88.0	Demonstrate an understanding of cybersecurity, the terminology used, its history and culture, and trends.  ̶  The student will be able to:	
88.01	Describe the history of cybersecurity, including the evolution of a hacker culture.	
88.02	Discuss the trends and national initiatives related to cybersecurity.	
88.03	Distinguish between information assurance and cybersecurity.	
88.04	Describe the concepts of confidentiality as it relates to user and data impact.	
88.05	Explain authentication and the concept of non-repudiation.	
88.06	Describe the concept of “Hacking - The Human Element” and elaborate on its implications to cybersecurity.	
89.0	Recognize the following types of malicious code and specify the appropriate actions to take to mitigate vulnerability and risk.  ̶  The student will be able to:	
89.01	Viruses.	
89.02	Trojan Horses. 	
89.03	Logic Bombs. 	
89.04	Worms. 	
90.0	Recognize and be able to differentiate and explain the following access control models.  ̶  The student will be able to:	
90.01	MAC (Mandatory Access Control). 	
90.02	DAC (Discretionary Access Control). 	
90.03	RBAC (Role Based Access Control). 	
91.0	Recognize and be able to differentiate and explain the following methods of authentication.  ̶  The student will be able to:	
91.01	Kerberos.	
91.02	CHAP (Challenge Handshake Authentication Protocol). 	
91.03	Certificates.	
91.04	Username/Password.	
91.05	Tokens. 	
91.06	Multi-factor. 	
91.07	Mutual. 	
91.08	Biometrics. 	
92.0	Recognize the following attacks and specify the appropriate actions to take to mitigate vulnerability and risk.  ̶  The student will be able to:	
92.01	DOS/DDOS (Denial of Service/Distributed Denial of Service). 	
92.02	Back Door. 	
92.03	Spoofing. 	
92.04	Man in the Middle. 	
92.05	Replay. 	
92.06	TCP/IP Hijacking. 	
92.07	Weak Keys. 	
92.08	Mathematical. 	
92.09	Social Engineering. 	
92.10	Birthday. 	
92.11	Password Guessing (e.g., Brute Force, Dictionary).	
92.12	Software Exploitation. 	
93.0	Recognize and understand the processes and risks associated with the following security concerns and tasks.  ̶  The student will be able to:	
93.01	Identify non-essential services and protocols and know what actions to take to reduce the risks of those services and protocols. 	
93.02	Understand the concept of and know how reduce the risks of social engineering.	
93.03	Understand the concept and significance of auditing, logging and system scanning.	
93.04	Identify and be able to differentiate different cryptographic standards and protocols. 	
94.0	Recognize and understand the administration of the following types of remote access technologies.  ̶  The student will be able to:	
94.01	802.1x. 	
94.02	VPN (Virtual Private Network).	
94.03	RADIUS (Remote Authentication Dial-In User Service). 	
94.04	TACACS (Terminal Access Controller Access Control System). 	
94.05	L2TP/PPTP (Layer Two Tunneling Protocol/Point to Point Tunneling Protocol). 	
94.06	SSH (Secure Shell). 	
94.07	IPSEC (Internet Protocol Security). 	
94.08	Vulnerabilities. 	
95.0	Recognize and understand the administration of the following email security concepts.  ̶  The student will be able to:	
95.01	S/MIME (Secure Multipurpose Internet Mail Extensions). 	
95.02	PGP (Pretty Good Privacy) like technologies. 	
95.03	Vulnerabilities. 	
95.04	SPAM. 	
95.05	Hoaxes. 	
96.0	Recognize and understand the administration of the following Internet security concepts.  ̶  The student will be able to:	
96.01	SSL/TLS (Secure Sockets Layer Transport Layer Security).	
96.02	HTTP/S (Hypertext Transfer Protocol/Hypertext Transfer Protocol over Secure Sockets Layer). 	
96.03	Instant Messaging (i.e., Vulnerabilities, Packet Sniffing, Privacy).	
97.0	Recognize and understand the administration of the following vulnerabilities.  ̶  The student will be able to:	
97.01	Java Script. 	
97.02	ActiveX. 	
97.03	Buffer Overflows. 	
97.04	Cookies. 	
97.05	Signed Applets. 	
97.06	CGI (Common Gateway Interface). 	
97.07	SMTP (Simple Mail Transfer Protocol) Relay. 	
98.0	Recognize and understand the administration of the following directory security concepts.  ̶  The student will be able to:	
98.01	SSL/TLS (Secure Sockets Layer/Transport Layer Security). 	
98.02	LDAP (Lightweight Directory Access Protocol). 	
99.0	Recognize and understand the administration of the following file transfer protocols and concepts.  ̶  The student will be able to:	
99.01	S/FTP (File Transfer Protocol). 	
99.02	Blind FTP (File Transfer Protocol)/Anonymous. 	
99.03	File Sharing. 	
99.04	Vulnerabilities (i.e., packet sniffing, naming conventions).	
100.0	Recognize and understand the administration of the following wireless technologies and concepts.  ̶  The student will be able to:	
100.01	WTLS (Wireless Transport Layer Security). 	
100.02	802.11 and 802.11x.	
100.03	WEP/WAP (Wired Equivalent Privacy/Wireless Application Protocol). 	
100.04	Vulnerabilities (i.e., site surveys).	
101.0	Compare and contrast the following types of intrusion detection in terms of implementation and configuration.  ̶  The student will be able to:	
101.01	Network Based – Active and Passive.	
101.02	Host Based – Active and Passive.	
101.03	Honey Pots. 	
101.04	Incident Response.	
102.0	Be able to identify and explain the following different kinds of cryptographic algorithms.  ̶  The student will be able to:	
102.01	Hashing. 	
102.02	Symmetric. 	
102.03	Asymmetric. 	
103.0	Understand how cryptography and digital signatures address the following security concepts.  ̶  The student will be able to:	
103.01	Confidentiality. 	
103.02	Integrity. 	
103.03	Authentication. 	
103.04	Non-Repudiation. 	
103.05	Access Control. 	
104.0	Understand and be able to explain the following concepts of PKI (Public Key Infrastructure).  ̶  The student will be able to:	
104.01	Certificates (e.g., policies, practice statements).	
105.0	Understand and be able to explain the following concepts of Key Management and Certificate Lifecycles.  ̶  The student will be able to:	
105.01	Centralized versus Decentralized. 	
105.02	Hardware versus software key storage.	
105.03	Private key storage.	
105.04	Escrow. 	
105.05	Expiration. 	
105.06	Revocation versus suspension (e.g., status checking).	
105.07	Recovery authorization schema (e.g., M-of-N Control - Of M appropriate individuals, N must be present to authorize recovery).	
105.08	Renewal. 	
105.09	Destruction. 	
105.10	Key Usage. 	
105.11	Multiple Key Pairs (Single, Dual). 	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and BPA are the appropriate student organizations for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Basic Skills (if applicable)

In PSAV programs offered for 450 hours or more, in accordance with Rule 6A-10.040, F.A.C., the minimum basic skills grade levels required for postsecondary adult career and technical students to complete this program are:  Mathematics 10, Language 10, and Reading 10.  These grade level numbers correspond to a grade equivalent score obtained on a state designated basic skills examination.  

Adult students with disabilities, as defined in Section 1004.02(7), Florida Statutes, may be exempted from meeting the Basic Skills requirements (Rule 6A-10.040).  Students served in exceptional student education (except gifted) as defined in s. 1003.01(3)(a), F.S., may also be exempted from meeting the Basic Skills requirement.  Each school district and Florida College must adopt a policy addressing procedures for exempting eligible students with disabilities from the Basic Skills requirement as permitted in Section 1004.91(3), F.S.

Students who possess a college degree at the Associate of Applied Science level or higher; who have completed or are exempt from the college entry-level examination; or who have passed a state, national, or industry licensure exam are exempt from meeting the Basic Skills requirement (Rule 6A-10.040, F.A.C.)  Exemptions from state, national or industry licensure are limited to the certifications listed at http://www.fldoe.org/workforce/dwdframe/rtf/basicskills-License-exempt.rtf.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular Occupational Completion Point (OCP) or a Modified Occupational Completion Point (MOCP).  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete an OCP/MOCP.  The student should work on different competencies and new applications of competencies each year toward completion of the OCP/MOCP.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Articulation

This program has no statewide articulation agreement approved by the Florida State Board of Education.  However, this does not preclude the awarding of credits by any college through local agreements. 

For details on statewide articulation agreements which correlate to programs and industry certifications, refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.