2014 – 2015
Florida Department of Education
Curriculum Framework 

Program Title:	Human Services Assistant 
Career Cluster:	Human Services 

CCC	
CIP Number	0351150403	
Program Type	College Credit Certificate (CCC)	
Program Length	27 credit hours 	
CTSO	HOSA 	
SOC Codes (all applicable) 	31-9099 Health Care Support Workers, All Other; 
21-1093 Social and Human Service Assistants	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	 http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Statewide Articulation	 http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	

Purpose

This certificate program is part of the Human Services AS degree program (1351150400). 

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Human Services career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Human Services career cluster. 

This College Credit Certificate program is designed to be the first educational step to a professional career in Human Services as Human Service Assistants, Social Service Aides or Case Management Aides (SOC 21-1093),or other positions that are a part of the social services delivery.  It will provide credit course work and field experience for those employed in human service occupations as well as those who seek to enter the profession without experience.

The College Credit Certificate will focus on broad introductory principles of human behavior specific to the good practices and techniques in human service.  Course work will enable student’s to employ effective communications and interpersonal skills, understand the legal and ethical responsibilities of human services and demonstrate computer literacy.

Through a twenty seven (27) credit hour program, students will demonstrate knowledge of the human services system, specifically how it affects practice and policy as well as the roles of human service workers in various settings.  Students must be able to demonstrate knowledge of human development from birth to senescence, understand adaptive and maladaptive patterns of behavior and have an understanding of various treatment modalities and therapeutic interventions.

Students must develop effective interpersonal communication with clients, co-workers and supervisors.  They must be able to demonstrate assessment, evaluation, problem solving and referral and crisis intervention skills as well as a working knowledge of legal and ethical issues related to human services.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

Human Services Core:  The Human Services Core is a core of basic knowledge necessary for any Human Services career.  Students who have previously completed the Human Services Careers Core or any other health occupations program do not have to repeat standards 01-09.

01.0	Demonstrate knowledge of the human services delivery system and human services occupations.
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively. 
03.0	Demonstrate legal and ethical responsibilities.
04.0	Demonstrate an understanding of and apply wellness and disease concepts.  
05.0	Recognize and practice safety and security procedures.  
06.0	Demonstrate an understanding of information technology applications in human services.  
07.0	Demonstrate employability skills. 
08.0	Demonstrate knowledge of blood borne diseases, including HIV/AIDS.
09.0	Apply basic math and science skills. 
10.0	Demonstrate knowledge of the mental health/human services system and how it affects practice and policy.
11.0	Demonstrate knowledge of mental health/human services work and the roles the mental health/human service worker in various settings.
12.0	Demonstrate knowledge of human development from birth to senescence.
13.0	Demonstrate an understanding of an effective application of various treatment modalities and therapeutic interventions. 
14.0	Demonstrate skills in interpersonal communication with clients, co-workers and supervisor as related to Human Services.
15.0	Demonstrate assessment, evaluation, problem solving and referral and crisis intervention skills.
16.0	Demonstrate knowledge of legal and ethical issues in practice as Human Services Assistant.
17.0	Demonstrate an understanding of the methods of identifying substance abuse.
18.0	Demonstrate knowledge of the theories of addiction and the causes of abuse.

2014 – 2015
Florida Department of Education
Student Performance Standards

Program Title:	Human Services Assistant  
CIP Number:		0351150403
Program Length:	27 credit hours 
SOC Code(s):		31-9099; 21-1093

This certificate program is part of the Human Services AS degree program (1351150400).  At the completion of this program, the student will be able to:
	
Human Services: The Core is a core of basic knowledge necessary for any Human Services career. Students who have previously completed the Human Services Careers Core or any other Human Services occupations program do not have to repeat standards 01-9.	
01.0	Demonstrate knowledge of the human services delivery system and human services occupations – the student will be able to:	
01.01	Identify the basic components of the human services delivery system including public, private, government and non-profit.	
01.02	Identify common methods of payment for human services.	
01.03	Describe the various types of human services providers and the range of services available including resources to victims of domestic violence and family violence. 	
01.04	Describe the composition and functions of a human services team. 	
01.05	Identify the general roles and responsibilities of the individual members of the human services team. 	
01.06	Identify the roles and responsibilities of the client within the human services delivery system. 	
01.07	Identify characteristics of effective teams. 	
01.08	Recognize methods for building positive team relationships.	
01.09	Analyze attributes and attitudes of an effective leader. 	
01.10	Recognize factors and situations that may lead to conflict.	
01.11	Demonstrate effective techniques for managing team conflict. 	
01.12	Describe factors that influence the current delivery system of human/social services	
01.13	Explain the impact of emerging issues including technology, bioethics and socioeconomics on human services delivery systems. 	
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively – the student will be able to:	
02.01	Develop basic communication and active listening skills.	
02.02	Develop basic observational skills and related documentation strategies in written and oral form.	
02.03	Identify characteristics of successful and unsuccessful communication including client resistance.	
02.04	Respond effectively to verbal and non-verbal cues. 	
02.05	Compose written communication using correct spelling, grammar, formatting and confidentiality. 	
02.06	Use appropriate technical terminology and abbreviations. 	
02.07	Recognize the importance of courtesy and respect for clients and other human services workers and maintain good interpersonal relationships. 	
02.08	Recognize the importance of client educations regarding rendering of services.	
02.09	Adapt communication skills to varied levels of understanding and cultural orientation including diverse age, cultural, economic, sexual orientation, ethnic and religious groups. 	
02.10	Recognize elements of communication using a sender-receiver model. 	
02.11	Distinguish between and report subjective and objective information. 	
02.12	Report relevant information in order of occurrence. 	
03.0	Demonstrate legal and ethical responsibilities – the student will be able to:	
03.01	Discuss the legal framework of the human services occupations including scope of practice legislation.	
03.02	Explain practices that could results in malpractice, liability and/or negligence. 	
03.03	Demonstrate procedures for accurate documentation and record keeping. 	
03.04	Interpret agency/facility policy and procedures. 	
03.05	Explain the “Patient’s Bill of Rights”.	
03.06	Identify standards of the Health insurance Portability and Accountability Act (HIPAA).	
03.07	Describe informed consent. 	
03.08	Explain the laws governing harassment, labor and employment. 	
03.09	Differentiate between legal and ethical issues in human services.	
03.10	Describe a code of ethics consistent with the human services occupation. 	
03.11	Identify and compare personal, professional, and organizational ethics. 	
03.12	Recognize the limits of authority and responsibility of human service workers. 	
03.13	Recognize and report illegal and/or unethical practices of human services workers. 	
03.14	Recognize and report abuse including child abuse, elderly abuse, domestic violence and neglect. 	
04.0	Demonstrate an understanding of and apply wellness and disease concepts – the student will be able to:	
04.01	Identify psychological reactions to illness including defense mechanisms. 	
04.02	Identify complementary and alternative health practices. 	
04.03	Discuss the adverse effects of the use of alcohol, illegal drugs, steroids and other high-risk behaviors on the human body. 	
04.04	Explain the basic concepts of positive self-image, wellness and stress. 	
04.05	Develop a wellness and stress control plan that can be used in personal and professional life. 	
04.06	Recognize the steps in the grief process. 	
05.0	Recognize and practice safety and security procedures – the student will be able to:	
05.01	Recognize safe and unsafe working conditions and report safety hazards. 	
05.02	Demonstrate personal safety procedures based on Occupations Safety and Health Administration (OSHA) and Centers for Disease Control (CDC) regulations (including standard precautions). 	
05.03	Describe fire, safety, disaster and evacuations procedures. 	
05.04	Discuss The Joint Commission (JCAHO) patient safety goals (www.jcaho.org).	
05.05	Recognize adverse drug related emergencies. 	
05.06	Describe legal parameters relating to the administration of emergency care. 	
06.0	Demonstrate an understanding of information technology applications in healthcare – the student will be able to:	
06.01	Describe the uses of computers in human services	
06.02	Define terms and demonstrate basic computer skills. 	
06.03	Recognize technology applications in human services	
06.04	Interpret information from electronic documents. 	
06.05	Identify methods of communication to access and distribute data such as fax, e-mail and internet. 	
07.0	Demonstrate employability skills – the student will be able to:	
07.01	Identify personal traits or attitudes desirable in a member of the Human Services team. 	
07.02	Define basic professional standards of human services workers as they apply to dress, language, informed consent, confidentiality and behavior (i.e. courtesy and self-introductions).	
07.03	Identify documents that may be required when applying for a job. 	
07.04	Write an appropriate resume. 	
07.05	Conduct a job search. 	
07.06	Complete a job application form correctly.	
07.07	Demonstrate competence in job interview techniques. 	
07.08	Recognize levels of education, credentialing requirements, employment opportunities, workplace environments and career growth potential. 	
07.09	Identify acceptable work habits. 	
07.10	Recognize appropriate professional behavior. 	
07.11	Compare careers within the human services career pathways 	
08.0	Demonstrate knowledge of blood borne diseases, including HIV/AIDS – the student will be able to:	
08.01	Recognize emerging diseases and disorders	
08.02	Distinguish between fact and fallacy about the transmission and treatment of diseases caused by blood borne pathogens including Hepatitis B.	
08.03	Identify community resources and services available to the individuals with diseases caused by blood borne pathogens.	
08.04	Identify "at risk" behaviors which promote the spread of diseases caused by blood borne pathogens and the public education necessary to combat the spread of these diseases.	
08.05	Demonstrate knowledge of the legal aspects of HIV/AIDS, including testing.	
09.0	Apply basic math and science skills – the student will be able to:	
09.01	Draw, read, and report on graphs, charts and tables.	
09.02	Measure time, temperature, distance, capacity, and mass/weight.	
09.03	Demonstrate ability to evaluate and draw conclusions.	
09.04	Organize and communicate the results obtained by observation and experimentation.	
09.05	Ask appropriate scientific questions and recognize what is involved in experimental approaches to the solution of such questions.	
09.06	Calculate ratios. 	
Human Services Assistant (10-18) SOC Code 21-1093
	
10.0	Demonstrate knowledge of the mental health/human services system and how it affects practice and policy – the student will able to:	
10.01	Demonstrate an understanding of mental health/human service trends, issues, laws and regulations and be able to apply them to current practices.	
10.02	Describe the current mental health/human services system and tell the ways it can be accessed.	
10.03	Describe the relationship of the current mental health/human services system with the present legal system.	
10.04	Describe local community human services resources and referral processes.  	
11.0	Demonstrate knowledge of mental health/human services work and the roles the mental health/human service workers in various setting – the student will be able to:	
11.01	Describe the role and function of the mental health/human services worker in inpatient, outpatient and other programs within the human service delivery system. 	
11.02	Describe the role and functions of a mental health/human service worker with current and emergency populations.	
12.0	Demonstrate knowledge of human development from birth to senescence – the student will be able to:	
12.01	Describe each developmental stage of human development and the associated developmental tasks.	
12.02	Identify the application of developmental stages and tasks to the role and functions of the human service worker in various delivery systems.	
13.0	Demonstrate an understanding of an effective application of various treatment modalities and therapeutic interventions – the student will be able to:	
13.01	Identify the basic assumptions of intervention techniques associated with current major therapeutic approaches.	
13.02	Apply intervention techniques relative to the client and the setting.	
13.03	Apply group intervention techniques relative to group purpose and client population.	
13.04	Plan and implement structured group experiences.	
13.05	Recognize and assess the degree of severity in a crisis situation and demonstrate crisis intervention skills.	
13.06	Demonstrate skills in the development and implementation of case management plans.	
13.07	Demonstrate knowledge of psychotropic medications, actions and reactions.	
13.08	Demonstrate knowledge of adaptive and maladaptive patterns of behavior.	
14.0	Demonstrate skills in interpersonal communication with client, co-workers and supervisors as related to human services – the student will be able to:	
14.01	Use a one to one relationship with the client based on an understanding of psychodynamics.	
14.02	Demonstrate sensitivity to clients’ verbal and nonverbal communication.	
14.03	Interact with clients in a way which communicates respect for the worth and uniqueness of each client and the clients’ right to self-determination.	
14.04	Obtain meaningful information leading to an appropriate intervention.	
14.05	Establish effective working relationships with staff, supervisors and community resource personnel. 	
15.0	Demonstrate assessment, evaluation, problem-solving and referral and crisis intervention skills – the student will be able to:	
15.01	Describe with accuracy client needs and identify current problems and precipitating events and behavioral consequences. 	
15.02	Describe with accuracy significant events in the client’s personal and social history.	
15.03	Demonstrate ability to make accurate observations and related assessments.	
15.04	Demonstrate ability to develop, implement and monitor appropriate treatment goals and plans in on-going or crisis situation.	
15.05	Demonstrate ability to develop an appropriate discharge plan.	
15.06	Recognized the measurement and assessment techniques used to evaluate intelligence, adaptive behavior, learning problems and affective characteristics.	
15.07	Demonstrate recognition of when, where, and how to refer clients to other professionals and/or community resources.	
16.0	Demonstrate knowledge of legal and ethical issues in human services practices as a human services assistant – the student will be able to:	
16.01	Demonstrate knowledge of issues relating to client confidentiality, self-determination and client’s rights and recourses in the mental health/human services delivery system.	
16.02	Demonstrate the ability to function effectively as a part of the mental health/human services team.	
16.03	Demonstrate knowledge of current legislation effecting client care.	
16.04	Demonstrate an understanding of the uses of professional code of ethics relevant to mental health/human service work.	
16.05	Recognizes the limits of one’s competence and perform only those functions for which one is prepared.	
16.06	Recognizes the necessity of continued professional development and upgrading of skills. 	
17.0	Demonstrate an understanding of the methods of identifying substance abuse – the student will be able to:	
17.01	Identify and describe commonly abused substances.	
17.02	List possible substances which current research shows have behavior modifying effects.	
17.03	Describe cross-addiction.	
17.04	Describe drug interactions and drug half-life.	
17.05	Summarize the drug taxonomy.	
17.06	Describe patterns of progression in substance abuse.	
17.07	Distinguish the effects of substance abuse upon special populations including women, adolescents, minorities, the elderly and the military.	
17.08	Assess the ways in which denial is revealed.	
17.09	Evaluate the effects on family relationships caused by one or more family members involved in substance abuse.	
17.10	Explain the causal conditions and process of addiction.	
17.11	Discuss the disease concept of alcoholism.	
17.12	Discuss the phases of recovery and relapse.	
17.13	Discuss socio-cultural aspects of abuse. 	
18.0	Demonstrate knowledge of the theories of addiction and cause of abuse – the student will be able to:	
18.01	Distinguish legal requirements from moral requirements.	
18.02	Identify the categories of moral responsibility which arise out of legal requirements along with their specific sanctions.	
18.03	Identify and evaluate conditions in which harm might be brought to a client even when there are no legal sanctions restricting counselor/client relations.	
18.04	Apply ethical reasoning to a broad range of case histories of specific counselor/client relations.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Special Notes

This program meets the Department of Health HIV/AIDS and domestic violence education requirements.  Upon completion of this program the instructor will provide a certificate to the student verifying that the HIV/AIDS and domestic violence requirements have been met.
If students in this program are seeking a licensure, certificate or registration through the Department of Health, please refer to 456.0635 F.S. for more information on disqualification for a license, certificate, or registration through the Department of Health. 

Career and Technical Student Organization (CTSO)

HOSA is the appropriate career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

Articulation

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.