2014 – 2015
Florida Department of Education
Curriculum Framework 

Program Title:	Optical Management
Career Cluster:	Health Science

AS	
CIP Number	1351180202	
Program Type	College Credit	
Standard Length	60 credit hours	
CTSO	HOSA: Future Health Professionals	
SOC Codes (all applicable) 	11-9111 Medical and Health Services Managers	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Health Science career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of Health Science career cluster. 

The program is designed to prepare students for employment as an Optical Manager, SOC Code 11-9111 (Medical and Health Services Managers) or to provide supplemental training for persons previously or currently employed in these occupations.

The content includes but is not limited to communication skills, leadership skills, human relations and employability skills, principles of management, personnel management, and general business procedures.  

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 60 credit hours.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the healthcare delivery system and health occupations.
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively.
03.0	Demonstrate legal and ethical responsibilities.
04.0	Demonstrate an understanding of and apply wellness and disease concepts.
05.0	Recognize and practice safety and security procedures.
06.0	Recognize and respond to emergency situations.
07.0	Recognize and practice infection control procedures.
08.0	Demonstrate an understanding of information technology applications in healthcare.
09.0	Demonstrate employability skills.
10.0	Demonstrate knowledge of blood borne diseases, including HIV/AIDS.
11.0	Apply basic math and science skills.
12.0	Apply supervision skills.
13.0	Communicate effectively in supervision.
14.0	Manage human behavior.
15.0	Motivate one’s self.
16.0	Motivate others.
17.0	Apply strategies for effective management.
18.0	Utilize creative thinking to achieve business objectives.
19.0	Apply basic decision making skills in supervision.
20.0	Demonstrate appropriate communication skills.
21.0	Demonstrate appropriate math skills.
22.0	Demonstrate an understanding of basic science as it relates to management.
23.0	Demonstrate an understanding of entrepreneurship.
24.0	Demonstrate knowledge of data processing activities.
25.0	Identify, classify and demonstrate management functions.
26.0	Apply basic quality control principles.
27.0	Demonstrate an understanding of technical or industrial competencies.

2014 – 2015
Florida Department of Education
Student Performance Standards

Program Title:	Optical Management Technology
CIP Number:		1351180202 
Program Length:	60 credit hours
SOC Code(s):		11-9111

The AS degree requires the inclusion of a minimum of 15 credits of general education coursework according to SACS, and it must be transferable according to Rule 6A-14.030 (2), F.A.C.  At the completion of this program, the student will be able to:	
01.0	Demonstrate knowledge of the healthcare delivery system and health occupations–The student will be able to:	
01.01	Identify the basic components of the healthcare delivery system including public, private, government and non-profit.	
01.02	Identify common methods of payment for healthcare services.	
01.03	Describe the various types of healthcare providers and the range of services available including resources to victims of domestic violence. 	
01.04	Describe the composition and functions of a healthcare team. 	
01.05	Identify the general roles and responsibilities of the individual members of the healthcare team. 	
01.06	Identify the roles and responsibilities of the consumer within the healthcare delivery system. 	
01.07	Identify characteristics of effective teams. 	
01.08	Recognize methods for building positive team relationships.	
01.09	Analyze attributes and attitudes of an effective leader. 	
01.10	Recognize factors and situations that may lead to conflict.	
01.11	Demonstrate effective techniques for managing team conflict. 	
01.12	Describe factors that influence the current delivery system of healthcare.	
01.13	Explain the impact of emerging issues including technology, epidemiology, bioethics and socioeconomics on healthcare delivery systems. 	
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively–The student will be able to:	
02.01	Develop basic speaking and active listening skills.	
02.02	Develop basic observational skills and related documentation strategies in written and oral form.	
02.03	Identify characteristics of successful and unsuccessful communication including communication styles and barriers. 	
02.04	Respond to verbal and non-verbal cues. 	
02.05	Compose written communication using correct spelling, grammar, a formatting and confidentiality and specific formats of letter writing.	
02.06	Use appropriate medical terminology and abbreviations. 	
02.07	Recognize the importance of courtesy and respect for patients and other healthcare workers and maintain good interpersonal relationships. 	
02.08	Recognize the importance of patient/client educations regarding healthcare. 	
02.09	Adapt communication skills to varied levels of understanding and cultural orientation including diverse age, cultural, economic, ethnic and religious groups. 	
02.10	Analyze elements of communication using a sender-receiver model.	
02.11	Distinguish between and report subjective and objective information. 	
02.12	Report relevant information in order of occurrence. 	
03.0	Demonstrate legal and ethical responsibilities–The student will be able to:	
03.01	Discuss the legal framework of the healthcare occupations including scope of practice legislation.	
03.02	Explain practices that could result in malpractice, liability, negligence, abandonment, false imprisonment and fraud. 	
03.03	Demonstrate procedures for accurate documentation and record keeping. 	
03.04	Interpret healthcare facility policy and procedures. 	
03.05	Explain the “Patient’s Bill of Rights”.	
03.06	Identify standards of the Health Insurance Portability and Accountability Act (HIPAA).	
03.07	Describe advance directives. 	
03.08	Describe informed consent. 	
03.09	Explain the laws governing harassment, labor and employment. 	
03.10	Differentiate between legal and ethical issues in healthcare.	
03.11	Describe a code of ethics consistent with the healthcare occupation. 	
03.12	Identify and compare personal, professional, and organizational ethics. 	
03.13	Recognize the limits of authority and responsibility of health care workers including legislated scope of practice. 	
03.14	Recognize and report illegal and/or unethical practices of healthcare workers. 	
03.15	Recognize and report abuse including domestic violence and neglect. 	
03.16	Distinguish among the five schedules of controlled substances.	
04.0	Demonstrate an understanding of and apply wellness and disease concepts–The student will be able to:	
04.01	Describe strategies for prevention of diseases including health screenings and examinations. 	
04.02	Identify personal health practices and environmental factors which affect optimal function of each of the major body systems.	
04.03	Identify psychological reactions to illness including defense mechanisms. 	
04.04	Identify complementary and alternative health practices. 	
04.05	Discuss the adverse effects of the use of alcohol, tobacco, and both legal and illegal drugs on the human body and apply safety practices related to these and other high risk behaviors. 	
04.06	Explain the basic concepts of positive self image, wellness and stress. 	
04.07	Develop a wellness and stress control plan that can be used in personal and professional life. 	
04.08	Explore and utilize the U.S. Department of Agriculture’s MyPlate food guide (www.choosemyplate.gov).	
04.09	Recognize the steps in the grief process. 	
05.0	Recognize and practice safety and security procedures–The student will be able to:	
05.01	Recognize safe and unsafe working conditions and report safety hazards. 	
05.02	Demonstrate the safe use of medical equipment.	
05.03	Explain and apply the theory of root- cause analysis.  	
05.04	Identify and describe methods in medical error reduction and prevention in the various healthcare settings. 	
05.05	Identify and practice security procedures for medical supplies and equipment. 	
05.06	Demonstrate personal safety procedures based on Occupations Safety and Health Administration (OSHA) and Centers for Disease Control (CDC) regulations (including standard precautions). 	
05.07	Recognize Materials Data Safety Sheets (MSDS) and comply with safety signs, symbols and labels. 	
05.08	Demonstrate proper body mechanics and ergonomics. 	
05.09	Demonstrate the procedure for properly identifying patients. 	
05.10	Demonstrate procedures for the safe transport and transfer of patients. 	
05.11	Describe fire, safety, disaster and evacuations procedures. 	
05.12	Discuss The Joint Commission patient safety goals (www.jointcommission.org). 	
06.0	Recognize and respond to emergency situations–The student will be able to:	
06.01	Monitor and record vital signs.	
06.02	Describe legal parameters relating to the administration of emergency care. 	
06.03	Obtain and maintain training or certification on cardiopulmonary resuscitation (CPR), automated external defibrillator (AED), foreign body airway obstruction (FBAO) and first aid. 	
06.04	Recognize adverse drug related emergencies and take appropriate first aid action. 	
07.0	Recognize and practice infection control procedures–The student will be able to:	
07.01	Define principles of infection control including standard and transmission based precautions.	
07.02	Demonstrate knowledge of medical asepsis and practice procedures such as hand-washing and isolation. 	
07.03	Demonstrate knowledge of surgical asepsis. 	
07.04	Describe how to dispose correctly of biohazardous materials according to appropriate government guidelines such as OSHA. 	
08.0	Demonstrate an understanding of information technology applications in healthcare–The student will be able to:	
08.01	Describe technology applications in healthcare. 	
08.02	Define terms and demonstrate basic computer skills. 	
08.03	Recognize technology applications in healthcare. 	
08.04	Interpret information from electronic medical documents. 	
08.05	Identify methods of communication to access and distribute data such as fax, e-mail and internet. 	
09.0	Demonstrate employability skills–The student will be able to:	
09.01	Identify personal traits or attitudes desirable in a member of the healthcare team. 	
09.02	Exemplify basic professional standards of healthcare workers as they apply to hygiene, dress, language, confidentiality and behavior (i.e. telephone etiquette, courtesy and self-introductions). 	
09.03	Identify documents that may be required when applying for a job. 	
09.04	Write an appropriate resume. 	
09.05	Conduct a job search. 	
09.06	Complete a job application form correctly.	
09.07	Examine levels of education, credentialing requirements including licensure and certification, employment opportunities, workplace environments and career growth potential. 	
09.08	Recognize levels of education, credentialing requirements, employment opportunities, workplace environments and career growth potential. 	
09.09	Identify acceptable work habits. 	
09.10	Recognize appropriate affective/professional behavior. 	
09.11	Compare careers within the health science career pathways (diagnostic services, therapeutic services, health informatics, support services or biotechnology research and development). 	
10.0	Demonstrate knowledge of blood borne diseases, including HIV/AIDS–The student will be able to:	
10.01	Recognize emerging diseases and disorders.	
10.02	Distinguish between fact and fallacy about the transmission and treatment of diseases caused by blood borne pathogens including Hepatitis B.	
10.03	Identify community resources and services available to the individuals with diseases caused by blood borne pathogens.	
10.04	Identify "at risk" behaviors which promote the spread of diseases caused by blood borne pathogens and the public education necessary to combat the spread of these diseases.	
10.05	Apply infection control techniques designed to prevent the spread of diseases caused by blood borne pathogens to the care of all patients following Centers for Disease Control (CDC) guidelines.	
10.06	Demonstrate knowledge of the legal aspects of HIV/AIDS, including testing.	
11.0	Apply basic math and science skills–The student will be able to:	
11.01	Draw, read, and report on graphs, charts and tables.	
11.02	Measure time, temperature, distance, capacity, and mass/weight.	
11.03	Make, use and convert using both traditional and metric units. 	
11.04	Make estimations and approximations and judge the reasonableness of the result.	
11.05	Convert from regular to 24 hour time.	
11.06	Demonstrate ability to evaluate and draw conclusions.	
11.07	Organize and communicate the results obtained by observation and experimentation.	
11.08	Ask appropriate scientific questions and recognize what is involved in experimental approaches to the solution of such questions.	
11.09	Calculate ratios.	
Optical Management (12-27)	
12.0	Apply supervision skills–The student will be able to:	
12.01	Specify the responsibilities of the supervisor.	
12.02	Practice human relations skills.	
12.03	Follow leadership principles and approaches.	
12.04	Apply positive approaches to discipline.	
12.05	Conceptualize organizational functions of management.	
12.06	Develop organizational plans.	
12.07	Follow and teach accepted accident prevention practices.	
12.08	Apply elements of delegation.	
12.09	Coordinate employee and organization interest.	
12.10	Apply techniques of dealing with crisis.	
12.11	Utilize strategies for dealing with interpersonal conflicts.	
12.12	Analyze causes of resistance in employees.	
12.13	Implement the agreement finding process.	
12.14	Develop and implement job instructions.	
12.15	Apply delegation procedures.	
12.16	Apply principles of management to employee/ employer conflicts.	
13.0	Communicate effectively in supervision–The student will be able to:	
13.01	Solve problems in communicating.	
13.02	Exhibit appropriate habits in person to person communication.	
13.03	Apply listening skills.	
13.04	Discuss the need for accurate pharmacy documentation and recordkeeping.	
13.05	Use communication feedback effectively.	
13.06	Use persuasion skills in communicating.	
13.07	Build credibility in management.	
13.08	React to non-verbal communication.	
13.09	Practice confrontation skills.	
13.10	Write an effective memorandum.	
13.11	Prepare a written technical report.	
14.0	Manage human behavior–The student will be able to:	
14.01	Use behavior modification techniques.	
14.02	Practice transactional analysis skills.	
14.03	Establish goals and objectives.	
14.04	Identify and resolve emotional disturbances of workers.	
14.05	Use self-concept building skills.	
14.06	Assess worker and supervisor roles and relationships.	
14.07	Manage worker resistance to change.	
14.08	Diagnose the dynamics involved in performance appraisal.	
14.09	Use appropriate assertiveness skills.	
15.0	Motivate one’s self–The student will be able to:	
15.01	Build improved attitude and self-confidence.	
15.02	Conceptualize cause and effect relationship.	
15.03	Set personal goals.	
15.04	Apply self-esteem building skills.	
15.05	Diagnose life traps.	
15.06	Apply self-discipline techniques.	
15.07	Determine areas of personal talent.	
16.0	Motivate others–The student will be able to:	
16.01	Discuss the self-fulfilling prophesy.	
16.02	Discuss the process of motivation.	
16.03	Apply the hierarchy of human needs to worker motivation.	
16.04	Apply the hierarchy of human needs to worker motivation.	
16.05	Effect job enrichment procedures.	
16.06	Apply attitude enrichment procedures.	
16.07	Discuss the concept of maintainers and motivators.	
16.08	Develop role of trust and credibility in worker motivation.	
16.09	Direct goal setting procedures with workers.	
16.10	Implement participative style of supervision.	
17.0	Apply strategies for effective management–The student will be able to:	
17.01	Display knowledge or prescription pricing systems used in pharmacy.	
17.02	Maintain stock inventory.	
17.03	Prepare electronic purchase orders.	
17.04	Receive, store and distribute pharmaceutical supplies.	
17.05	Define industry standards in purchasing pharmaceutical supplies.	
18.0	Utilize creative thinking to achieve business objectives–The student will be able to:	
18.01	Explain the difference between a cubic centimeter and a milliliter.	
18.02	Use common pharmaceutical weighing equipment.	
18.03	Use common pharmaceutical volume measurement equipment.	
18.04	Explain the technique of preparing a solution, a suspension, an elixir, and emulsion and an extract.	
18.05	Convert measurements within the apothecary, avoirdupois, and metric systems.	
18.06	Use the following arithmetic procedures:  ratio and proportion; percentage.	
19.0	Apply basic decision making skills in supervision–The student will be able to:	
19.01	Predict physical and chemical incompatibilities utilizing chemistry properties.	
19.02	Describe electrolyte balances.	
19.03	Relate the general classes, actions, routes, action and side effects of drugs.	
19.04	Identify a listing of usual adult doses of medications and respective contraindications.	
20.0	Demonstrate appropriate communication skills–The student will be able to:	
20.01	Read and prepare medication orders correctly.	
20.02	Transport medications safely being aware of hazards:  theft, legal implications of accidental loss, and other consequences.	
20.03	Identify special precautions pertaining to children.	
20.04	Maintain controlled substance inventory.	
20.05	Demonstrate the proper technique of preparing pharmaceutical preparations.	
20.06	Demonstrate the ability to correctly fill and deliver medication cassettes.	
20.07	Collect data from medication administration record and drug use and evaluation form.	
20.08	Identify automated medication dispensing equipment and its proper use.	
21.0	Demonstrate appropriate math skills–The student will be able to:	
21.01	Locate correct stock container.	
21.02	Weigh measure, count required individual doses of medication.	
21.03	Label with required information.	
21.04	Operate unit does pre-packet equipment.	
21.05	Place individual dose in appropriate containers, repackage in predetermined quantities.	
21.06	Record prepackage medication data correctly.	
21.07	Define role of technician in quality assurance activities.	
22.0	Demonstrate an understanding of basic science as it relates to management–The student will be able to:	
22.01	Compare medication order with label on vial and check expiration date of product.	
22.02	Calculate drug dosage for parenteral use.	
22.03	Identify common drug/drug incompatibilities.	
22.04	Reconstitute parenteral medications.	
22.05	Use aseptic techniques to withdraw medication from stock vial measure correct quantity as instructed, select and insert it into IV solution without error.	
22.06	Use aseptic technique to withdraw medication from an ampule.	
22.07	Prepare parenteral solutions.	
22.08	Prepare Total Parenteral Nutrition solutions.	
22.09	Prepare chemotherapeutic agents using proper safety techniques.	
22.10	Demonstrate appropriate technique in the use of specialized equipment such as:  laminar flow hoods, filters, pumps, and automated compounders.	
22.11	Place label on IV solution container and keep records.	
22.12	Perform quality control check.	
22.13	Identify storage requirements of reconstituted IV solutions.	
23.0	Demonstrate an understanding of entrepreneurship–The student will be able to:	
23.01	Identify basic concepts of the American economic system.	
23.02	Identify basic types and sources of consumer credit.	
24.0	Demonstrate knowledge of data processing activities–The student will be able to:	
24.01	Demonstrate the ability to determine the roper priority of work.	
24.02	Prepare a day’s schedule for the employer.	
24.03	Choose appropriate action in situations requiring application of business ethics.	
24.04	Choose appropriate action in situations requiring following a chain of command.	
24.05	Choose appropriate action in situations requiring effective time management.	
24.06	Demonstrate ability to manage a team.	
25.0	Identify, classify, and demonstrate management functions–The student will be able to:	
25.01	Define management.	
25.02	Identify management positions and styles.	
25.03	Identify the major functions of management.	
25.04	Classify activities as part of the planning function of management.	
25.05	Classify activities as part of the organizing function of management.	
25.06	Classify activities as part of the staffing function of management.	
25.07	Classify activities as part of the directing function of management.	
25.08	Classify activities as part of the controlling function of management.	
25.09	Demonstrate the ability to perform planning, organizing, staffing, directing, and controlling functions of management.	
25.10	Distinguish among management functions.	
25.11	Select the most effective communication systems.	
26.0	Apply basic quality control principles–The student will be able to:	
26.01	Describe basic quality control systems.	
26.02	Implement and practice quality control.	
27.0	Demonstrate an understanding of technical or industrial competencies–The student will be able to:	
27.01	Discuss and/or perform basic procedures which fall under this management position.	
27.02	Possess basic competency understanding necessary to the role of management.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Special Notes

This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the health care industry; planning, management, finance, technical and production skills, underlying principles of technology, labor issues, community issues and health, safety, and environmental issues.

This program meets the Department of Health HIV/AIDS Domestic Violence and Prevention of Medical Errors education requirements.  Upon completion of this program, the instructor will provide a certificate to the student verifying that these requirements have been met.

If students in this program are seeking a licensure, certificate or registration through the Department of Health, please refer to 456.0635 F.S. for more information on disqualification for a license, certificate, or registration through the Department of Health. 

Cooperative training - OJT is appropriate for this program.  When cooperative training is offered, the following is required for each student:  a training plan, signed by the student, instructor and employer which includes instructional objectives and a list of on-the-job and in-school learning experiences; a workstation which reflects equipment, skills and tasks which are relevant to the occupations which the student has chosen as a career goal.  Students must receive compensation for work performed.

Outcomes 01-11 are referred to as the Health Careers Core and do not have to be completed if the student has previously completed the Core in another health science program.  The CORE should be taken first or concurrently with the first course in the program.  Following the successful completion of the core, the student is eligible to take the National Health Care Foundation Skill Standards Assessment with instructor approval and the completion of a portfolio.

Career and Technical Student Organization (CTSO)

HOSA: Future Health Professionals is the appropriate career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

Articulation

To be transferable statewide between institutions, this program must have been reviewed, and a “transfer value” assigned the curriculum content by the appropriate Statewide Course Numbering System discipline committee.  This does not preclude institutions from developing specific articulation agreements with each other. 

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp .

Program Length

The AS degree requires the inclusion of a minimum of 15 credits of general education coursework according to SACS, and it must be transferable according to Rule 6A-14.030 (2), F.A.C.  The standard length of this program is 60 credit hours according to Rule 6A-14.030, F.A.C.