2014 – 2015
Florida Department of Education
Curriculum Framework 

Program Title:	Health Care Services
Career Cluster:	Health Science

CCC	
CIP Number	0351070201	
Program Type	College Credit Certificate (CCC)	
Program Length	32 credit hours	
CTSO	HOSA: Future Health Professionals	
SOC Codes (all applicable) 	11-9111 Medical and Health Services Managers
	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	

Purpose

This certificate program is part of the Health Services Management AS degree program (1351070100).    

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Health Science career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of Health Science career cluster. 

The purpose of this program is to prepare students for employment as Health Care Services supervisors in medicine and health service management. SOC Code 11-9111 (Medical and Health Services Managers).  This program is for individuals who are currently employed in the health field or seeking employment in mid-management positions in the health field.  

The content includes but is not limited to leadership and supervisory skills, laws and regulations pertaining to health care facilities and agencies, organizational structure of health care facilities, budgeting and fiscal management, making employee assignments and scheduling, legal aspects of health care, health and safety including CPR and employability skills.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the health care delivery system and health occupations
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively. 
03.0	Demonstrate legal and ethical responsibilities. 
04.0	Recognize and practice safety and security procedures. 
05.0	Demonstrate an understanding of information technology applications in healthcare.
06.0	Demonstrate employability skills. 
07.0	Basic knowledge of medical language, anatomy and physiology, disease processes and    pharmacology.
08.0	Demonstrate knowledge of materials and supplies needed to care in healthcare and how to obtain them in various healthcare settings 
09.0	Demonstrate leadership and administrative skills basic to management in any health care facility.
10.0	Interpret federal, state and local laws as they apply to health care facilities.
11.0	Demonstrate knowledge of operational and organizational structures of health care facilities.
12.0	Demonstrate knowledge of appropriate human resource management in healthcare
13.0	Identify and apply basic knowledge of departmental capital and operational budgets.
14.0	Demonstrate knowledge of reimbursement systems and methodologies 
15.0	Comply with accreditation standards of governmental or governmental appointed agencies/organization.

2014 – 2015
Florida Department of Education
Student Performance Standards

Program Title:	Health Care Services
CIP Number:		0351070201
Program Length:	32 credit hours
SOC Code(s):		11-9111

This certificate program is part of the Health Services Management AS degree program (1351070100).  At the completion of this program, the student will be able to	
Health Care Management Foundations (1-9)	
01.0	Demonstrate knowledge of the health care delivery system and health occupations. – The student will be able to:	
01.01	Identify the basic components of the health care delivery system including public, private, government and non-profit.	
01.02	Identify common methods of payment for healthcare services.	
01.03	Describe the composition and functions of a healthcare team. 	
01.04	Identify the general roles and responsibilities of the   individual members of the healthcare team. 	
01.05	Identify the roles and responsibilities of the consumer within the healthcare delivery system. 	
01.06	Identify characteristics of effective teams. 	
01.07	Recognize methods for building positive team relationships.	
01.08	Analyze attributes and attitudes of an effective leader. 	
01.09	Recognize factors and situations that may lead to conflict.	
01.10	Demonstrate effective techniques for managing team conflict. 	
01.11	Explain the impact of emerging issues including technology, epidemiology, bioethics and socioeconomics on healthcare delivery systems. 	
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively. – The student will be able to:	
02.01	Develop fundamental speaking and active listening skills.	
02.02	Develop essential observational skills.	
02.03	 Understand documentation strategies in written and oral form.	
02.04	Identify communication styles and barriers.	
02.05	Understand characteristics of successful and unsuccessful communication 	
02.06	Respond to verbal and non-verbal cues. 	
02.07	Compose written communication for various purposes using correct spelling, grammar, formatting and confidentiality.	
02.08	Use appropriate medical terminology and abbreviations. 	
02.09	Recognize the importance of maintaining good interpersonal relationships with patients and other healthcare workers 	
02.10	Adapt communication skills to varied levels of understanding and cultural orientation including diverse age, cultural, economic, ethnic generational  and religious groups. 	
02.11	Analyze elements of communication using a sender-receiver model.	
02.12	Distinguish between and report subjective and objective information. 	
02.13	Report relevant information in order of occurrence. 	
03.0	Demonstrate legal and ethical responsibilities. – The student will be able to:	
03.01	Discuss practices that could result in malpractice, liability, negligence, abandonment, false imprisonment and fraud. 	
03.02	Demonstrate knowledge of the implementation processes of healthcare facility policy and procedures. 	
03.03	Explain the “Patient’s Bill of Rights”.	
03.04	Identify standards of the Health insurance Portability and Accountability Act (HIPAA).	
03.05	Describe advance directives. 	
03.06	Describe informed consent. 	
03.07	Explain the laws governing harassment, labor and employment. 	
03.08	Differentiate between legal and ethical issues in healthcare.	
03.09	Describe a code of ethics.	
03.10	Identify and compare personal, professional, and organizational ethics. 	
03.11	Recognize the limits of authority and responsibility of health care workers including legislated scope of practice 	
03.12	Discuss what constitutes illegal and/or unethical practices of healthcare workers and the protocols for reporting.	
04.0	Recognize and practice safety and security procedures. – The student will be able to:	
04.01	Recognize safe and unsafe working conditions and report safety hazards. 	
04.02	Explain and apply the theory of root cause analysis  	
04.03	Identify and describe most common medical errors and methods for medical error reduction and prevention in the various healthcare settings. 	
04.04	Demonstrate personal safety procedures based on Occupations Safety and Health Administration (OSHA) and Centers for Disease Control (CDC) regulations (including standard precautions. 	
04.05	Discuss The Joint commission National Patient Safety Goals (www.jointcommission.org  ) 	
04.06	Demonstrate awareness of other institutional policies and procedures related safety and security.	
05.0	Demonstrate an understanding of information technology applications in healthcare. – The student will be able to:	
05.01	Demonstrate computer skills including word processing, spreadsheets, presentations, and database management.	
05.02	Recognize technology applications in healthcare. 	
05.03	Discuss methods of communication to access and distribute data such as fax, e-mail and internet. 	
05.04	Interpret information from Electronic Health Records (EHR) and applications in healthcare.	
05.05	Demonstrate an understanding of creation, use, and purpose of the electronic health record. 	
05.06	Demonstrate how health information is used for institutional outcome assessment	
06.0	Demonstrate employability skills. – The student will be able to:	
06.01	Identify personal traits or attitudes desirable in a member of the healthcare team. 	
06.02	Exemplify basic professional standards of healthcare workers as they apply to hygiene, dress, language, confidentiality and behavior (i.e. telephone etiquette, courtesy and self-introductions). 	
06.03	Identify documents that may be required when applying for a job. 	
06.04	Write an appropriate resume. 	
06.05	Conduct a job search. including  levels of education, credentialing requirements employment opportunities, workplace environments and career growth potential	
06.06	Complete a job application form correctly.	
07.0	Basic knowledge of medical language, anatomy and physiology, disease processes and    pharmacology.	
07.01	Demonstrate knowledge of clinical terminology as relates to healthcare management. 	
07.02	Describe the structure and function of different body systems.	
07.03	Demonstrate an understanding of the fundamentals of disease process in relationship to the human body, including pharmacology. 	
08.0	Demonstrate knowledge of materials and supplies needed to care in healthcare and how to obtain them in various healthcare settings. – The student will be able to:	
08.01	Evaluate current inventory.	
08.02	Prepare purchase orders, being mindful of current financial status of institution.	
08.03	Shop for quality, price, and quantity.	
08.04	Maintain computer-based inventory system.	
Health Services Management (9-15)	
09.0	Demonstrate leadership and administrative skills basic to management in any health care facility. – The student will be able to:	
09.01	Identify current trends and perspectives related to the management of health care organizations and the means by which the application of sound management principles and behavior can facilitate change.	
09.02	Interpret managerial principles, practices and processes to the delivery of health care.	
09.03	Identify the role, responsibilities and parameters for the various levels of management within the health care organizations.	
09.04	State the control processes and techniques used to ensure that the objectives, strategies and policies of health care delivery are achieved effectively and efficiently.	
09.05	Relate the various aspects of organizational dynamics (decision making, motivation, leadership, and communication) to the needs and problems of health care organizations.	
09.06	Relate personnel administration practices to the total scope of labor relations, including manpower acquisition, maintenance, and utilization.	
09.07	Be knowledgeable in workflow identification, charting, and workflow management techniques such as PERT and GANNT charting.	
10.0	Interpret federal, state and local laws as they apply to health care facilities. – The student will be able to:	
10.01	Cite federal, state and local institutional requirements.	
10.02	List required standards and procedures for facility and staff.	
10.03	Identify mandatory requirements regarding environmental health and safety standards.	
10.04	Discuss the impact of legislative changes on health care facilities.	
10.05	Identify the Florida Statutes as applied to health care facilities.	
11.0	Demonstrate knowledge of operational and organizational structures of health care facilities. – The student will be able to:	
11.01	Describe the functions and standards of departments in health care facilities.	
11.02	Contrast administrative roles and responsibilities in different types of health care agencies.	
11.03	Describe principles and philosophies of health care agencies delivering long-term, acute and other types of health care services and their individual role in the overall healthcare delivery system.	
12.0	Demonstrate knowledge of appropriate human resource management in healthcare – The student will be able to:	
12.01	Prepare job descriptions.	
12.02	Develop productivity standards required for total care using available statistics.	
12.03	Identify factors that contribute to the development of productivity standards.	
12.04	Demonstrate the understanding of the legal aspects of human resource management. 	
13.0	Identify and apply basic knowledge of departmental capital and operational budgets. – The student will be able to:	
13.01	Describe the budget process and operational budget format.	
13.02	Explain a capital budget justification format.	
13.03	Delegate capital budget preparation to key managers.	
13.04	Analyze and approve appropriate capital budget items.	
13.05	Analyze and approve appropriate financial levels in each operational budget.	
14.0	Demonstrate knowledge of reimbursement systems and methodologies– The student will be able to:	
14.01	Demonstrate knowledge of a patient classification system within a health care facility.	
14.02	 Demonstrate understanding of process of utilization review for utilization review.	
14.03	 Demonstrate knowledge of accounts receivable system that monitors and optimizes reimbursement.	
14.04	 Evaluate acase-mix analysis reports.	
14.05	Demonstrate the knowledge of third party reimbursements.	
14.06	Demonstrate basic knowledge of the procedures and purposes of medical billing and coding. 	
15.0	Comply with accreditation standards of governmental or governmental appointed agencies/organization. –The student will be able to:	
15.01	List and implement procedures to meet required standards for health care facilities.	
15.02	Identify the required standards for health care personnel.	
15.03	Identify policies and operational procedures to meet required standards.	
15.04	Identify liaison mechanisms with appropriate accrediting organizations.	
15.05	Discuss importance of maintaining state and federal licenses.	
15.06	Access performance improvement activities.	
15.07	Explain medical staff processes and protocols. 	
15.08	Identify risk management activities.	
15.09	Identify CQI activities.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

It is strongly recommended that hands-on practical experience be an integral part of the program. 

Special Notes

If students in this program are seeking a licensure, certificate or registration through the Department of Health, please refer to 456.0635 F.S. for more information on disqualification for a license, certificate, or registration through the Department of Health. 

The Health Care Services Program, with emphasis on middle management skills, is a complex program requiring current knowledge in both health care and legislation affecting the health care delivery system.  Instruction disciplines can come from a variety of fields.

To augment the program areas, community leaders possessing expertise in specific health care areas may be utilized.

Career and Technical Student Organization (CTSO)

HOSA: Future Health Professionals is the appropriate career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

Articulation

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.