2014 – 2015
Florida Department of Education
Curriculum Framework 

Program Title:	Medical Administrative Specialist
Program Type:	Career Preparatory
Career Cluster:	Business, Management, and Administration

PSAV	
Program Number	B070300	
CIP Number	0551071603	
Grade Level	30, 31	
Standard Length	1050 hours	
Teacher Certification	BUS ED 1 @2
TC COOP ED @7
VOE @7
STENOG @4 @ 7
SECRETAR 7 G 
CLERICAL @7 7G	
Additional Teacher Certification Acceptable for OCPs C & D:
(Certifications  listed above are also acceptable)	MED ASST @7 G
NURSING ED @5
PRAC NURSE @7 G
REG NURSE G
LAB TECH @7 G
TEC MED @7 G	
Additional Teacher Certification:	Intro to IT: COMP SCI 6	
CTSO	Phi Beta Lambda
BPA	
SOC Codes (all applicable) 	15-1151 – Computer User Support Specialists
43-4171 – Receptionists and Information Clerks
43-6013 – Medical Secretaries	
Facility Code	212 http://www.fldoe.org/edfacil/sref.asp (State Requirements for Educational Facilities)	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Industry Certifications	http://www.fldoe.org/workforce/fcpea/default.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	
Basic Skills Level	Mathematics:	10
Language:	10
Reading: 	10	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers as an Information Technology Assistant, Front Desk Specialist, Medical Office Technologist, and Medical Administrative Specialist in the Business, Management, and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business, Management, and Administration career cluster. 

The content includes but is not limited to the use of technology to develop communication skills, higher level thinking skills, and decision making skills; medical terminology; the performance of office procedures specific to the medical environment; transcription of medical documents from machine dictation; the production of quality work in an efficient manner using advanced features of business software applications; research of job opportunities; and the production of high quality employment portfolios and job-seeking documents.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of four occupational completion points.

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44(3)(b), F.S.

The following table illustrates the postsecondary program structure:

OCP	Course Number	Course Title	Length	SOC Code	
A	OTA0040	Information Technology Assistant 	150 hours	15-1151	
B	OTA0041	Front Desk Specialist	300 hours	43-4171	
C	OTA0631	Medical Office Technologist	300 hours	43-6013	
D	OTA0651	Medical Administrative Specialist	300 hours	43-6013	
Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance. 
02.0	Demonstrate comprehension and communication skills
03.0	Use technology to enhance the effectiveness of communication skills. 
04.0	Demonstrate proficiency using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.  
05.0	Use database and spreadsheet applications. 
06.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
07.0	Investigate management functions and organizational structures as they relate to today’s workplace and employer/employee roles.  
08.0	Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance. 
09.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals. 
10.0	Demonstrate personal and interpersonal skills appropriate for the workplace. 
11.0	Perform e-mail activities.  
12.0	Demonstrate proficiency using slide presentation software.
13.0	Demonstrate proficiency using HTML commands.
14.0	Demonstrate proficiency in page design applicable to the WWW.
15.0	Investigate emerging technologies.
16.0	Demonstrate proficiency using common software applications.
17.0	Demonstrate knowledge of different operating systems.
18.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace of performance.  Apply ergonomic principles applicable to the configuration of computer workstations.
19.0	Demonstrate language arts knowledge and skills.
20.0	Demonstrate mathematics knowledge and skills.
21.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas.
22.0	Solve problems using critical thinking skills, creativity and innovation.
23.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise and correct manner on personal and professional levels.
24.0	Use technology to enhance the effectiveness of communications in order to accomplish job objectives and enhance workplace performance.
25.0	Practice quality performance in the learning environment and the workplace.
26.0	Incorporate appropriate customer service strategies to accomplish job objectives and enhance workplace performance.
27.0	Incorporate appropriate leadership and supervision techniques and standards of personal ethics to accomplish job objectives and enhance workplace performance.
28.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals.
29.0	Demonstrate human relations/interpersonal skills appropriate for the workplace.
30.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
31.0	Use technology to increase administrative office support productivity and enhance workplace performance.
32.0	Describe the importance of professional ethics and legal responsibilities.
33.0	Use information technology tools.
34.0	Participate in work-based learning experiences.
35.0	Perform medical office functions and responsibilities to accomplish job objectives and enhance workplace performance.
36.0	Participate in work-based learning experiences.
37.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
38.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
39.0	Perform medical office functions and responsibilities to accomplish job objectives and enhance workplace performance.
40.0	Use technology to increase medical office support productivity and enhance workplace performance.
41.0	Participate in work-based learning experiences.
42.0	Demonstrate employability skills.
43.0	Explain the importance of employability skill and entrepreneurial skills.
44.0	Demonstrate business management skills.
45.0	Demonstrate positive human relations and leadership skills in the workplace.
46.0	Demonstrate business ethics.
47.0	Describe the importance of professional ethics and legal responsibilities.
48.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.
49.0	Demonstrate personal money-management concepts, procedures, and strategies.

50.0	

2014 – 2015
Florida Department of Education
Student Performance Standards

Program Title:	Medical Administrative Specialist 
PSAV Number:	B070300

Course Number:  OTA0040 
Occupational Completion Point:  A 
Information Technology Assistant – 150 Hours – SOC Code 15-1151	
01.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance – the student will be able to:	
01.01	Develop keyboarding skills to enter and manipulate text and data.	
01.02	Describe and use current computer technology and software to perform personal and business related tasks in the workplace by establishing digital calendars, meetings, appointments, and create and manipulate e-mail contacts.	
01.03	Identify and describe types of file systems and classify common file extensions based on software application programs used in the workplace environment.	
01.04	Use reference materials such as on-line help, tutorials, and manuals available for application software.	
01.05	Demonstrate basic computer file management skills and file naming conventions to accurately organize files into hierarchies by labeling file folders for easy accessibility.	
01.06	Discuss the process of troubleshooting problems with computer hardware peripherals, including input and output devices in the workplace environment.	
01.07	Describe ethical issues and problems associated with computers and information systems, including federal laws against anti-piracy with computers and PC software security protection.	
01.08	Apply ergonomic principles and view devices applicable to computer workstation and the workplace environment.	
02.0	Demonstrate comprehension and communication skills – the student will be able to:	
02.01	Read and comprehend technical and non-technical reading assignments related to course content, including, books, magazines and electronic sources.	
02.02	Write clear and well-organized research papers using MLA or APA documentation formats, integrating software applications for documentation setup.  Demonstrate knowledge of ethical behavior regarding plagiarism and copyright violations.	
02.03	Prepare and deliver a report using appropriate presentation software. 	
02.04	Select a team leader to facilitate large group discussions with team members.	
02.05	Take notes, organize, summarize, and paraphrase main ideas and details using various note taking systems and reading strategies.	
02.06	Apply the writing process to the creation of appropriate documents following designated business formats.	
02.07	Interpret data on line graphs, pie charts, diagrams, and tables commonly used in spreadsheet software applications that incorporate industry data.	
02.08	Demonstrate an awareness of project management concepts and tools (e.g., timelines, deadlines, resource allocation, time management, delegation of tasks, collaboration, etc.).	
03.0	Use technology to enhance the effectiveness of communication skills – the student will be able to:	
03.01	Select and use word processing software and accompanying features to enhance written business communications.	
03.02	Share and maintain documents by applying different views and protection to a document and manage document versions.  Share and save a document and apply a template.	
03.03	Format content to a document by applying font, paragraph attributes, indent and tab settings to text and paragraphs.  Apply spacing settings to text and paragraphs.  Navigate and search through a document, create and manipulate tables.	
03.04	Apply page layout and reusable content by editing and manipulating page setup settings and applying themes.  Construct content by using the building blocks tools.  Create and manipulate page backgrounds, headers and footers.	
03.05	Use image design theory and software to create illustrations, shapes, and graphics and include a selection in a document.  Insert and format pictures, shapes, and clipart.  Apply and manipulate text boxes.	
03.06	Proofread documents by validating content through the use of spell and grammar check.  Configure autocorrect settings, insert and modify comments in a document.	
03.07	Apply references and hyperlinks, create end and footnotes, and create a table of contents in a document.	
03.08	Perform various mail merge options.	
04.0	Demonstrate proficiency using computer networks, internet and online databases to facilitate collaborative or individual learning and communication – the student will be able to:	
04.01	Demonstrate how to connect to the Internet and use appropriate Internet protocol.  Identify and describe web terminology, addresses and how browsers work.	
04.02	Demonstrate proficiency using basic features of GUI browsers, including: bookmarks, basic configurations, e-mail configurations, and address books.  Describe appropriate browser security configurations. 	
04.03	Describe information technology terminology, including Internet, intranet, ethics, copyright laws, and regulatory control.  	
04.04	Demonstrate proficiency using search engines and search tools.	
04.05	Use various web tools, including: downloading files, transfer of files, telnet, PDF, plug-ins, and data compression.  Identify Boolean search strategies. 	
04.06	Use computer networks, including on-line databases and resources to facilitate collaborative or individual learning and communication.	
04.07	Describe how business transactions and academic applications are supported by interactive web applications, including sharing photos and video clips, messaging, chatting and collaborating.	
04.08	Describe appropriate use of social networking sites and applications, blogs and collaborative tools for file sharing and using listservers.	
05.0	Use database and spreadsheet applications – the student will be able to:	
05.01	Manage the worksheet environment by navigating through and printing a worksheet.  Personalize the environment by manipulating the ribbon tabs, group settings, importing data, manipulating properties, files and folders.	
05.02	Create cell data, apply auto fill and hyperlinks.	
05.03	Format cells and worksheets by applying cell formats, merging and splitting cells, create row and column titles, hide and unhide column titles, rows and columns.  Manipulate page set up options.  Create and apply cell styles.	
05.04	Manage worksheets and workbooks by creating and formatting worksheets and manipulating views. 	
05.05	Apply formulas and functions by creating formulas, enforcing precedence and cell formula references.  Apply conditional formula logic, name and cell ranges.	
05.06	Demonstrate data visually by creating and modifying charts and images. 	
05.07	Share worksheet data through email, changing file type and different versions.  Manage comments.	
05.08	Analyze and organize data through filters, sorting and applying conditional formatting.	
06.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance – the student will be able to:	
06.01	Demonstrate awareness of the following workplace essentials:  Quality customer service; business ethics; confidentiality of information; copyright violations; accepted workplace rules, regulations, policies, procedures, processes, and workplace safety, and appropriate attire and grooming.	
07.0	Investigate management functions and organizational structures as they relate to today’s workplace and employer/employee roles – the student will be able to:	
07.01	Explore, design, implement, and evaluate organizational structures and cultures for managing project teams.	
07.02	Explore and demonstrate an awareness of current trends in business and the employee’s role in maintaining productive business environments in today’s global workplace.	
08.0	Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance – the student will be able to:	
08.01	Analyze, interpret, compile, and demonstrate the ability to present and communicate data in understandable and measurable terms using common statistical procedures using charts and graphs.	
08.02	Use common standards of measurement including the metric system in solving work-related or business problems (e.g., length, weight, currency, time).	
08.03	Select and use the correct mathematical processes and tools to solve complex problem situations that are typical of business settings and use formulas and spreadsheets when appropriate.	
09.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals – the student will be able to:	
09.01	Analyze personal skills and aptitudes in comparison with various business related job and career options.	
09.02	Use career resources to develop an information base that reflects local and global business related occupations and opportunities for continuing education and workplace experience.	
09.03	Demonstrate job-seeking skills required for entry-level employment, including resume, cover letter, thank you letter, online/hard copy application, mock interview, and follow-up call.	
09.04	Design and initiate a plan to facilitate growth and skill development related to anticipated job requirements and career expectations.	
09.05	Refine and implement a plan to facilitate personal growth and skill development related to anticipated job requirements and career expectations.	
09.06	Demonstrate an awareness of specific job requirements and career paths (e.g., requirements, characteristics needed) in business environments.	
09.07	Demonstrate an awareness of the potential impact of local and global trends on career plans and life goals.	
09.08	Describe the importance of building community and mentor relationships in a variety of professional and workplace situations. 	
10.0	Demonstrate personal and interpersonal skills appropriate for the workplace – the student will be able to:	
10.01	Demonstrate ways of accepting constructive criticism on team projects within the workplace.	
10.02	Apply appropriate strategies to manage and resolve conflicts in work situations.	
10.03	Demonstrate human relations, personal and interpersonal skills appropriate for the workplace, including: responsibility, dependability, punctuality, integrity, positive attitude, initiative, respect for self and others, and professional dress.	
11.0	Perform e-mail activities – the student will be able to: 	
11.01	Describe and perform e-mail capabilities and functions.  Create and send messages, manage signature and automated messages.  Save, send, schedule, and manage junk mail, e-mail and spam.  Configure message sensitivity, security and delivery options.	
11.02	Use the Internet to perform e-mail activities, including:  attaching external files, saving e-mail attachments, viewing mailbox details, establishing appointments, creating contact groups, and sending a meeting to a contact group to communicate in the workplace.	
11.03	Manage tasks and organize information.	
12.0	Demonstrate proficiency using slide presentation software – the student will be able to:	
12.01	Manage and configure the presentation software environment, including: adjusting views, manipulating window, configuring toolbar and file options.	
12.02	Create slide presentations utilizing various project development elements, including: adding and removing slides, slide layouts, format slide design, insert or format placeholders.	
12.03	Locate, create and incorporate graphical and multimedia elements, including: shapes, graphics, images, bullets, hyperlinks, video, and audio into a slide presentation appropriate for the project. 	
12.04	Explore and apply design and color theory to create dynamic and appealing visuals.  	
12.05	Explore various design tools and applications. 	
12.06	Create and manipulate graphical and multimedia elements to improve or develop new contacts appropriate for the project, including: creation of images, color selections, tone, hue and contrast.	
12.07	Demonstrate various business-related elements that can be created, embedded and manipulated in a slide presentation, including: charts, graphs, tables, spreadsheets, flowcharts, and organizational charts.	
12.08	Apply slide transitions and create custom animations to slide presentations appropriate for the target audience.	
12.09	Demonstrate different delivery methods for slide presentations, including: packaging for CD delivery, video projection – on mouse click, rehearsed timings, printing options - outlines, handouts, slides and notes.	
13.0	Demonstrate proficiency using HTML commands – the student will be able to:	
13.01	Identify elements of a Web page.	
13.02	Describe individual Web page layouts and content (e.g., writing for the Web, Web structure).	
13.03	Define basic HTML terminology.	
13.04	Analyze HTML source code developed by others.	
13.05	Create Web pages using basic HTML tags (e.g., links, lists, character styles, text alignment, tables).	
13.06	Use storyboarding techniques for subsequent Web pages (e.g., linear, hierarchical).	
13.07	Edit and test HTML documents for accuracy and validity.	
13.08	Use basic functions of WYSIWYG editors.	
13.09	Use basic functions of HTML, DHTML, and XML editors and converters.	
13.10	Enhance web pages through the addition of images and graphics including animation.	
14.0	Demonstrate proficiency in page design applicable to the WWW – the student will be able to:	
14.01	Develop an awareness of acceptable Web page design, including index pages in relation to the rest of the Web site.	
14.02	Describe and apply color theory as it applies to Web page design (e.g., background and text color).	
14.03	Access and digitize graphics through various resources (e.g., scanner, digital cameras, on-line graphics, clipart, CD-ROMs).	
14.04	Use image design software to create and edit images.	
14.05	Demonstrate proficiency in publishing to the Internet.	
14.06	Demonstrate proficiency in adding downloadable forms to web pages.	
14.07	Explain the need for web-based applications.	
15.0	Develop an awareness of emerging technologies – the student will be able to:	
15.01	Compare and contrast various methods of evaluation for emerging technologies.	
15.02	Demonstrate knowledge of the process of planning upgrades and changeovers.	
15.03	Compare and contrast emerging technologies and describe how they impact business in the global marketplace (e.g., wireless, wireless web, cell phones, portables/handhelds, smart appliances, home networks, peer-to-peer, etc.).	
16.0	Demonstrate proficiency using common software applications – the student will be able to:	
16.01	Compare and contrast the appropriate use of various software applications (e.g., word processing, desktop publishing, graphics design, web browser, e-mail, presentation, database, scheduling, financial management, Java applet, music, etc.).	
16.02	Demonstrate proficiency in the use of various software applications (e.g., word processing, desktop publishing, graphics design, web browser, e-mail, presentation, database, scheduling, financial management, Java applet, music, etc.).	
17.0	Demonstrate knowledge of different operating systems – the student will be able to:	
17.01	Identify operating system file naming conventions.	
17.02	Demonstrate proficiency with file management and structure (e.g., folder creation, file creation, backup, copy, delete, open, save).	
17.03	Demonstrate a working knowledge of standard file formats.	
17.04	Explain the history and purpose of various operating systems (e.g., DOS, Windows, Mac, and Unix/Linux).	
	
Course Number:  OTA0041 
Occupational Completion Point:  B 
Front Desk Specialist – 300 Hours – SOC Code 43-1011	
18.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace of performance.  Apply ergonomic principles applicable to the configuration of computer workstations – the student will be able to:	
18.01	Enhance proficiency with touch keyboarding skills (speed and accuracy to enter and manipulate data. 	
18.02	Use communications and networking to perform tasks and solve problems in business environments. 	
19.0	Demonstrate language arts knowledge and skills – the students will be able to:	
19.01	Locate, comprehend and evaluate key elements of oral and written information.	
19.02	Draft, revise, and edit written documents using correct grammar, punctuation and vocabulary.	
19.03	Present information formally and informally for specific purposes and audiences. 	
20.0	Demonstrate mathematics knowledge and skills – the student will be able to:	
20.01	Demonstrate knowledge of arithmetic operations.	
20.02	Analyze and apply data and measurements to solve problems and interpret documents.	
20.03	Construct charts/tables/graphs using functions and data.	
21.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas – the students will be able to:	
21.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
21.02	Locate, organize and reference written information from various sources.	
21.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
21.04	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
21.05	Apply active listening skills to obtain and clarify information.	
21.06	Develop and interpret tables and charts to support written and oral communications.	
21.07	Exhibit public relations skills that aid in achieving customer satisfaction.	
22.0	Solve problems using critical thinking skills, creativity and innovation – the students will be able to:	
22.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.	
22.02	Employ critical thinking and interpersonal skills to resolve conflicts.	
22.03	Identify and document workplace performance goals and monitor progress toward those goals. 	
22.04	Conduct technical research to gather information necessary for decision-making.	
23.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise, and correct manner on personal and professional levels – the student will be able to:	
23.01	Use job specific terminology if training for specialized support fields (e.g., construction, education, real estate) or use advanced business vocabulary. 	
23.02	Integrate all forms of communication in the successful pursuit of an administrative career. 	
23.03	Discuss the need to use appropriate tone and professional demeanor in business communications, including e-mails, correspondence, conference calls, and conversation.	
24.0	Use technology to enhance the effectiveness of communications in order to accomplish job objectives and enhance workplace performance – the student will be able to:	
24.01	Discuss communication systems - cultural, organizational, technological, and interpersonal.	
24.02	Write complex executive level business communications. 	
25.0	Practice quality performance in the learning environment and the workplace – the student will be able to:	
25.01	Discuss performance evaluation methods and instruments used to assess employee progress and performance. 	
26.0	Incorporate appropriate customer service strategies to accomplish job objectives and enhance workplace performance – the student will be able to:	
26.01	Develop an understanding of the integral value of a customer and practice skills to provide excellent customer service.	
26.02	Develop and implement a plan for maintaining quality service and production in a workplace, business, or learning environment.	
27.0	Incorporate appropriate leadership and supervision techniques and standards of personal ethics to accomplish job objectives and enhance workplace performance – the student will be able to:	
27.01	Facilitate focus group discussions regarding service, supervision, and ethical considerations that impact the workplace, business, or learning environment. 	
27.02	Discuss the main causes of accidents in the office and identify preventive measures. 	
27.03	Discuss the role of agencies that establish and monitor health and safety standards (e.g., OSHA) and discuss standards established by these agencies. 	
27.04	Discuss the responsibilities organizations have to their employees (e.g., Right to Work laws, risk management).	
28.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals – the student will be able to:	
28.01	Plan ethical, political strategies to achieve goals and advance careers. 	
28.02	Discuss the role and understand how to use professional networking resources, including web-based resources.	
29.0	Demonstrate human relations/interpersonal skills appropriate for the workplace – the student will be able to:	
29.01	Develop professional workplace relationship skills both internally and externally to include team building and group dynamics.  Understand how individual personalities fit the team.	
29.02	Develop initiative and problem-solving skills to effectively deal with conflict resolution.	
30.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance – the student will be able to:	
30.01	Apply the use of information management tools (e.g., calendars, ticklers, schedulers) to develop and coordinate distribution of work. 	
30.02	Maintain equipment and supplies.	
30.03	Perform financial functions (e.g., payroll, invoices, bank deposits, travel vouchers). 	
30.04	Have knowledge of transcription and how to prepare documents using machine dictation.	
30.05	Perform specialized records management functions. 	
30.06	Determine the most efficient method to send mail (e.g., fax, e-mail, external/internal courier systems, U.S. Mail). 	
31.0	Use technology to increase administrative office support productivity and enhance workplace performance – the student will be able to:	
31.01	Access, process, and transmit information through all mediums (e.g., fax, e-mail, modem, Internet, teleconferencing). 	
31.02	Create documents using advanced features in word processing, database, spreadsheet, presentation, and multimedia software. 	
31.03	Discuss how to and where access is possible install and update software for current office use. 	
31.04	Use technology to research, compile, create, and deliver an oral presentation. 	
31.05	Key with speed and accuracy to meet industry standards for employment as a secretary or administrative assistant.	
31.06	Perform integrated functions using various software applications. 	
31.07	Perform proofreading skills including electronic reference tools. 	
31.08	Identify various means to scan, store and manage electronic documents and understand how to use.	
31.09	Identify and understand various ways to hold a meeting through web conferencing.	
32.0	Describe the importance of professional ethics and legal responsibilities – the student will be able to:	
32.01	Identify the importance of making decisions that are based on ethical reasoning.	
32.02	Identify and discuss personal and long term consequences of unethical choices in the workplace.	
33.0	Use information technology tools – the students will be able to:	
33.01	Use personal information management (PIM) applications to increase workplace efficiency.	
33.02	Employ technological tools to expedite workflow including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendar, contacts, email, and internet applications.	
33.03	Employ computer operations applications to access, create, manage, integrate, and store information	
33.04	Employ collaborative/groupware applications to facilitate group work.	
34.0	Participate in work-based learning experiences – the student will be able to:	
34.01	Participate in work-based learning experiences in the administrative field. 	
34.02	Discuss the use of technology in the administrative field. 	
34.03	Compare and contrast the software applications used in the administrative field. 	
34.04	Discuss organizational networks or charts and describe the relationships between positions and responsibilities. 	
	
Course Number:  OTA0631
Occupational Completion Point:  C 
Medical Office Technologist – 300 Hours – SOC Code 43-6013	
35.0	Perform medical office functions and responsibilities to accomplish job objectives and enhance workplace performance – the student will be able to:	
35.01	Perform specialized medical office procedures including health insurance and insurance verification, billing and collections, and scheduling auxiliary services.	
35.02	Prepare medical documents.	
35.03	Maintain and utilize a medical reference library.	
35.04	Discuss and simulate legal and ethical procedures in the medical office.	
35.05	Recognize usage of specialized medical software.	
35.06	Proofread to include mechanics, content, and specialized medical formats.	
35.07	Perform specialized records management functions specific to the medical field.	
35.08	Simulate professional communication skills in situations with patients and medical contacts.	
35.09	Use medical terminology.	
35.10	Identify key standards for privacy of health information as mandated in Health Insurance Portability and Accountability Act HIPAA), including online application process, state standards and standards for minors.	
35.11	Transcribe medical documents, including the use of voice-integration applications and scanning technology for medical records.	
35.12	Discuss how to use encryption to support patient confidentiality when sending communication.	
36.0	Participate in work-based learning experiences – the student will be able to:	
36.01	Participate in work-based learning experiences in a medical office environment.	
36.02	Discuss the use of technology in a medical office environment.	
36.03	Discuss the management/supervisory skills needed in a medical office environment.	
37.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment – the student will be able to:	
37.01	Describe the nature and types of business organizations.	
37.02	Explain the effect of key organizational systems on performance and quality.	
37.03	List and describe quality control systems and/or practices common to the workplace.	
37.04	Explain the impact of the global economy on business organizations.	
38.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives – the student will be able to:	
38.01	Employ leadership skills to accomplish organizational goals and objectives.	
38.02	Establish and maintain effective working relationships with others in order to accomplish objectives and tasks.	
38.03	Conduct and participate in meetings to accomplish work tasks.	
38.04	Employ mentoring skills to inspire and teach others.	
	
Course Number:  OTA0651 
Occupational Completion Point:  D 
Medical Administrative Specialist – 300 Hours – SOC Code 43-6013	
39.0	Perform medical office functions and responsibilities to accomplish job objectives and enhance workplace performance – the student will be able to:	
39.01	Use medical terminology.	
39.02	Demonstrate knowledge of medical emergency management procedures (e.g., perform CPR, call 911, etc.).	
39.03	Demonstrate an understanding of insurance fraud and abuse.	
39.04	Communicate with health organizations to process referrals and verify patient coverage.	
39.05	Demonstrate knowledge of OSHA regulations and compliances as they relate to medical offices (e.g., disposal of biohazard waste, do's and don'ts of transporting files into and out of contaminated areas, etc.).	
39.06	Identify and discuss various State Insurance Licenses offered covering physicians’ offices.	
39.07	Participate in work-based learning experiences in a medical office environment.	
39.08	Discuss the use of technology in a medical office environment.	
40.0	Use technology to increase medical office support productivity and enhance workplace performance – the student will be able to:	
40.01	Transcribe medical documents, including the use of voice-integration technology applications and scanning technology.	
40.02	Key with speed and accuracy to meet industry standards for employment as a medical secretary.	
40.03	Integrate all forms of communication in the successful pursuit of a career as a medical secretary.	
41.0	Participate in work-based learning experiences – the student will be able to:	
41.01	Participate in work-based learning experiences in a medical office environment.	
41.02	Compare and contrast the software applications used in a medical office environment.	
41.03	Discuss ways to respond positively to change and reduce stress in a business medical office.	
42.0	Demonstrate employability skills – the student will be able to:	
42.01	Demonstrate successful interview techniques.	
42.02	Maintain and update a career portfolio.	
42.03	Define terms related to medical office careers.	
42.04	Apply for positions with a letter of application and resume.	
43.0	Explain the importance of employability skill and entrepreneurial skills – the student will be able to:	
43.01	Identify and demonstrate positive work behaviors needed to be employable.	
43.02	Develop personal career plan that includes goals, objectives, and strategies.	
43.03	Examine licensing, certification, and industry credentialing requirements.	
43.04	Maintain a career portfolio to document knowledge, skills, and experience.	
43.05	Evaluate and compare employment opportunities that match career goals.	
43.06	Identify and exhibit traits for retaining employment.	
43.07	Identify opportunities and research requirements for career advancement.	
43.08	Research the benefits of ongoing professional development.	
43.09	Examine and describe entrepreneurship opportunities as a career planning option.	
44.0	Demonstrate business management skills – the student will be able to:	
44.01	Apply the major functions of management in all areas of the internship workplace.	
45.0	Demonstrate positive human relations and leadership skills in the workplace – the student will be able to:	
45.01	Apply ethnocentric, polycentric, regiocentric, and geocentric approaches to managing human resources.	
45.02	Demonstrate communication strategies (verbal and non-verbal) necessary and appropriate for effective medical office business relations.	
45.03	Demonstrate skills as a team member.	
45.04	Participate in leadership activities in FBLA or BPA.	
45.05	Participate in community service activities.	
46.0	Demonstrate business ethics – the student will be able to:	
46.01	Demonstrate ethical medical business behavior.	
47.0	Describe the importance of professional ethics and legal responsibilities – the student will be able to:	
47.01	Evaluate and justify decisions based on ethical reasoning.	
47.02	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities and employer policies.	
47.03	Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace. 	
47.04	Interpret and explain written organizational policies and procedures.	
48.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance – the student will be able to:	
48.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.	
48.02	Explain the effect of key organizational systems on performance and quality.	
48.03	Create a disaster and/or emergency response plan.	
49.0	Demonstrate personal money-management concepts, procedures, and strategies – the student will be able to:	
49.01	Identify and describe the services and legal responsibilities of financial institutions.	
49.02	Describe the effect of money management on personal and career goals. 	
49.03	Develop a personal budget and financial goals. 	
49.04	Complete financial instruments for making deposits and withdrawals. 	
49.05	Maintain financial records. 	
49.06	Read and reconcile financial statements.	
49.07	Research, compare and contrast investment opportunities.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the appropriate career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Basic Skills (if applicable)

In PSAV programs offered for 450 hours or more, in accordance with Rule 6A-10.040, F.A.C., the minimum basic skills grade levels required for postsecondary adult career and technical students to complete this program are:  Mathematics 10.0, Language 10.0, and Reading 10.0.  These grade level numbers correspond to a grade equivalent score obtained on a state designated basic skills examination.  

Adult students with disabilities, as defined in Section 1004.02(7), Florida Statutes, may be exempted from meeting the Basic Skills requirements (Rule 6A-10.040).  Students served in exceptional student education (except gifted) as defined in s. 1003.01(3)(a), F.S., may also be exempted from meeting the Basic Skills requirement.  Each school district and Florida College must adopt a policy addressing procedures for exempting eligible students with disabilities from the Basic Skills requirement as permitted in Section 1004.91(3), F.S.

Students who possess a college degree at the Associate of Applied Science level or higher; who have completed or are exempt from the college entry-level examination; or who have passed a state, national, or industry licensure exam are exempt from meeting the Basic Skills requirement (Rule 6A-10.040, F.A.C.)  Exemptions from state, national or industry licensure are limited to the certifications listed at http://www.fldoe.org/workforce/dwdframe/rtf/basicskills-License-exempt.rtf.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular Occupational Completion Point (OCP) or a Modified Occupational Completion Point (MOCP).  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete an OCP/MOCP.  The student should work on different competencies and new applications of competencies each year toward completion of the OCP/MOCP.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Articulation

This program (B070300) has a one statewide articulation agreement approved by the Florida State Board of Education:

Office Administration AS (1552020400) – 18 credits

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.