2014 – 2015
Florida Department of Education
Curriculum Framework

Program Title:	Cloud Computing & Virtualization
Program Type:	Career Preparatory
Career Cluster:	Information Technology

PSAV	
Program Number	Y100400	
CIP Number	0511100303	
Grade Level	30, 31	
Standard Length	900 hours	
Teacher Certification	BUS ED  1 @2
COMPU SCI  6	
CTSO	Phi Beta Lambda
BPA	
SOC Codes (all applicable) 	15-1151 – Computer User Support Specialists
15-1142 – Network and Computer Systems Administrators	
Facility Code	212 http://www.fldoe.org/edfacil/sref.asp (State Requirements for Educational Facilities)	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Industry Certifications	http://www.fldoe.org/workforce/fcpea/default.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	
Basic Skills Level	Mathematics:	9
Language:	9
Reading: 	9	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers such as a Computer Support Assistant, Network Support Technician, Cloud Specialist, Cloud Virtualization Engineer in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of five occupational completion points.  Secondary or postsecondary students who have previously completed the IT Core will not have to repeat the core.  A student who completes the applicable competencies at any occupational completion point may either continue with the training program or exit as an occupational completer.

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44 (3)(b), F.S.

The following table illustrates the postsecondary program structure:

OCP	Course Number	Course Title	Length	SOC Code	
A	OTA0040	Information Technology Assistant	150 hours	15-1151	
B	EEV0504	Computer Support Assistant	150 hours	15-1151	
C	CTS0026	Network Support Technician 	150 hours	15-1142	
D	CTS0054	Cloud Analyst	150 hours	15-1142	
E	CTS0056	Cloud Virtualization Specialist	300 hours	15-1142	
Note: OTA0040 is a core.

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee.

2. Apply appropriate academic and technical skills.

3. Attend to personal health and financial well-being.

4. Communicate clearly, effectively and with reason.

5. Consider the environmental, social and economic impacts of decisions.

6. Demonstrate creativity and innovation.

7. Employ valid and reliable research strategies.

8. Utilize critical thinking to make sense of problems and persevere in solving them.

9. Model integrity, ethical leadership and effective management.

10. Plan education and career path aligned to personal goals.

11. Use technology to enhance productivity.

12. Work productively in teams while using cultural/global competence.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance.
02.0	Demonstrate comprehension and communication skills.
03.0	Use technology to enhance the effectiveness of communication skills.
04.0	Develop an awareness of management functions and organizational structures as they relate to today’s workplace and employer/ employee roles.
05.0	Practice quality performance in the learning environment and the workplace.
06.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
07.0	Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance.
08.0	Assess personal strengths and weaknesses as they relate to job objectives, career exploration, personal development, and life goals.
09.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals.
10.0	Demonstrate human relations/interpersonal skills appropriate for the workplace.
11.0	Participate in work-based learning experiences.
12.0	Perform e-mail activities.
13.0	Demonstrate knowledge of different operating systems.
14.0	Demonstrate proficiency navigating the internet, intranet, and the WWW.
15.0	Demonstrate proficiency using HTML commands.
16.0	Demonstrate proficiency in page design applicable to the WWW.
17.0	Demonstrate proficiency using specialized web design software.
18.0	Develop an awareness of the information technology industry.
19.0	Develop an awareness of microprocessors and digital computers.
20.0	Develop an awareness of programming languages.
21.0	Develop an awareness of emerging technologies.
22.0	Demonstrate an understanding of the seven layers of the open systems interface (OSI) model.
23.0	Demonstrate proficiency using common software applications.
24.0	Demonstrate proficiency using specialized software applications.
25.0	Demonstrate language arts knowledge and skills.
26.0	Demonstrate mathematics knowledge and skills
27.0	Explain the importance of employability skill and entrepreneurship skills.
28.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
29.0	Identify, install, configure, and upgrade desktop and server computer modules and peripherals, following established basic procedures for system assembly and disassembly of field replaceable modules.
30.0	Diagnose and troubleshoot common module problems and system malfunctions of computer software, hardware, peripherals, and other office equipment.
31.0	Identify issues, procedures and devices for protection within the computing environment, including people, hardware and the surrounding workspace.
32.0	Identify specific terminology, facts, ways and means of dealing with classifications, categories and principles of motherboards, processors and memory in desktop and server computer systems.
33.0	Demonstrate knowledge of basic types of printers, basic concepts, printer components, how they work, how they print onto a page, paper path, care and service techniques, and common problems.
34.0	Identify and describe basic network concepts and terminology, ability to determine whether a computer is networked, knowledge of procedures for swapping and configuring network interface cards, and knowledge of the ramifications of repairs when a computer is networked.
35.0	Perform end user support and assistance by troubleshooting and diagnosing through telephone, e-mail, internet, remote access, or direct contact.
36.0	Demonstrate proficiency using graphical user interface (GUI) operating systems.
37.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
38.0	Participate in work-based learning experiences.
39.0	Perform end user support and assistance by troubleshooting and diagnosing through telephone, e-mail, remote access, or direct contact.
40.0	Perform installation and configuration activities.
41.0	Demonstrate proficiency using computer networks.
42.0	Demonstrate proficiency in configuring and troubleshooting hardware devices and drivers.
43.0	Demonstrate proficiency in managing, monitoring, and optimizing system performance, reliability and availability.
44.0	Demonstrate proficiency in managing, configuring and troubleshooting storage use.
45.0	Demonstrate proficiency in configuring and troubleshooting network connections.
46.0	Demonstrate proficiency in implementing, monitoring, and troubleshooting security.
47.0	Evaluate an analyze cloud principles used in cloud computing.
48.0	Identify the components of cloud based services.
49.0	Evaluate cloud based services.
50.0	Use cloud-based services.
51.0	Evaluate and analyze techniques and methods of cloud deployment.
52.0	Evaluate the risks of cloud-based systems.
53.0	Demonstrate an awareness of cloud implementation.
54.0	Demonstrate an understanding of virtualization concepts.
55.0	Install and configure the virtualization server platform.
56.0	Install, configure and manage virtualized clients.
57.0	Demonstrate proficiency in managing a virtualization infrastructure.
58.0	Demonstrate an understanding of storage technologies and storage configuration. 
59.0	Demonstrate proficiency in network optimization using network protocols, ports, and topologies.
60.0	Understand security in a virtualized environment.
61.0	

2014 – 2015
Florida Department of Education
Student Performance Standards

Program Title:	Cloud Computing & Virtualization 
PSAV Number:	Y100400

Course Number:  OTA0040 
Occupational Completion Point:  A 
Information Technology Assistant – 150 Hours – SOC Code 15-1151	
01.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance. – The student will be able to:	
01.01	Develop keyboarding skills to enter and manipulate text and data.	
01.02	Describe and use current and emerging computer technology and software to perform personal and business related tasks in the workplace by establishing digital calendars, meetings, appointments, and create and manipulate e-mail contacts.	
01.03	Identify and describe types of file systems and classify common file extensions based on software application programs used in the workplace environments.	
01.04	Use reference materials such as on-line help, tutorials, and manuals available for application software.	
01.05	Demonstrate basic computer file management skills and file naming conventions to accurately organize files into hierarchies by labeling file folders for easy accessibility.	
01.06	Discuss the process of troubleshooting problems with computer hardware peripherals, including input and output devices in the workplace environment.	
01.07	Describe ethical issues and problems associated with computers and information systems including federal laws against anti-piracy with computers and PC software security protection.	
01.08	Apply ergonomic principles and view devices applicable to computer workstation and the workplace environment.	
02.0	Demonstrate comprehension and communication skills. – The student will be able to:	
02.01	Read and comprehend technical and non-technical reading assignments related to course content, including, books, magazines, and electronic sources.	
02.02	Write clear and well-organized research papers using MLA or APA documentation formats, integrating software applications for documentation setup.  Demonstrate knowledge of ethical behavior regarding plagiarism and copyright violations.	
02.03	Prepare and deliver a report using appropriate presentation software.	
02.04	Select a team leader to facilitate large group discussions with team members.	
02.05	Take notes, organize summarize, and paraphrase main ideas and details using various note taking systems and reading strategies.	
02.06	Apply the writing process to the creation of appropriate documents following designated business formats.	
02.07	Interpret data on line graphs, pie charts, diagrams, and tables commonly used in spreadsheet software applications that incorporate industry data.	
02.08	Demonstrate an awareness of project management concepts and tools (e.g., timelines, deadlines, resource allocation, time management, delegation of tasks, collaboration).	
03.0	Use technology to enhance the effectiveness of communication skills. – The student will be able to:	
03.01	Select and use word processing software and accompanying features to enhance written business communications.	
03.02	Share and maintain documents by applying different views and protection to a document and manage document versions.  Share and save a document and apply a template.	
03.03	Format content to a document by applying font, paragraph attributes, indent and tab settings to text and paragraphs.  Apply spacing settings to text and paragraphs.  Navigate and search through a document, create and manipulate tables.	
03.04	Apply page layout and reusable content by editing and manipulating page setup settings and applying themes.  Construct content by using the building blocks tools.  Create and manipulate page backgrounds, headers and footers.	
03.05	Use image design theory and software to create illustrations, shapes, and graphics and include a selection in a document.  Insert and format pictures, shapes, and clipart.  Apply and manipulate text boxes.	
03.06	Proofread documents by validating content through the use of spell and grammar check.  Configure autocorrect settings, insert and modify comments in a document.	
03.07	Apply references and hyperlinks, create end and footnotes, and create a table of contents in a document.	
03.08	Perform various mail merge options.	
04.0	Demonstrate proficiency using computer networks, internet and online databases to facilitate collaborative or individual learning and communication.  ̶  The student will be able to:	
04.01	Demonstrate how to connect to the Internet and use appropriate Internet protocol.  Identify and describe web terminology, addresses and how browsers work.	
04.02	Demonstrate proficiency using basic features of GUI browsers, including: bookmarks, basic configurations, e-mail configurations, and address books.  Describe appropriate browser security configurations. 	
04.03	Describe information technology terminology, including Internet, intranet, ethics, copyright laws, and regulatory control.  	
04.04	Demonstrate proficiency using search engines and search tools.	
04.05	Use various web tools, including: downloading files, transfer of files, telnet, PDF, plug-ins, and data compression.  Identify Boolean search strategies. 	
04.06	Use computer networks, including on-line databases and resources to facilitate collaborative or individual learning and communication.	
04.07	Describe how business transactions and academic applications are supported by interactive web applications, including sharing photos and video clips, messaging, chatting and collaborating.	
04.08	Describe appropriate use of social networking sites and applications, blogs and collaborative tools for file sharing and using listservers.	
05.0	Use database and spreadsheet applications.  ̶  The student will be able to:	
05.01	Manage the worksheet environment by navigating through and printing a worksheet.  Personalize the environment by manipulating the ribbon tabs, group settings, importing data, manipulating properties, files and folders.	
05.02	Create cell data, apply auto fill and hyperlinks.	
05.03	Format cells and worksheets by applying cell formats, merging and splitting cells, create row and column titles, hide and unhide column titles, rows and columns.  Manipulate page set up options.  Create and apply cell styles.	
05.04	Manage worksheets and workbooks by creating and formatting worksheets and manipulating views. 	
05.05	Apply formulas and functions by creating formulas, enforcing precedence and cell formula references.  Apply conditional formula logic, name and cell ranges.	
05.06	Demonstrate data visually by creating and modifying charts and images. 	
05.07	Share worksheet data through email, changing file type and different versions.  Manage comments.	
05.08	Analyze and organize data through filters, sorting and applying conditional formatting.	
06.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. – The student will be able to:	
06.01	Demonstrate awareness of the following workplace essentials: Quality customer service; business ethics; confidentiality of information; copyright violations; accepted workplace rules, regulations, policies, procedures, processes, and workplace safety, and appropriate attire and grooming.	
07.0	Investigate management functions and organizational structures as they relate to today’s workplace and employer/employee roles.  ̶  The student will be able to:	
07.01	Explore, design, implement, and evaluate organizational structures and cultures for managing project teams.	
07.02	Explore and demonstrate an awareness of current trends in business and the employee’s role in maintaining productive business environments in today’s global workplace.	
08.0	Apply mathematical operations and processes as well as financial planning strategies to commonly occurring situations in the workplace to accomplish job objectives and enhance workplace performance. – The student will be able to:	
08.01	Analyze, interpret, compile, and demonstrate the ability to present/communicate data in understandable and measurable terms using common statistical procedures.	
08.02	Use common standards of measurement including the metric system in solving work-related or business problems (e.g., length, weight, currency, time).	
08.03	Select and use the correct mathematical processes and tools to solve complex problem situations that are typical of business settings and use formulas when appropriate.	
09.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals. – The student will be able to:	
09.01	Analyze personal skills and aptitudes in comparison with various business related job and career options.	
09.02	Use career resources to develop an information base that reflects local and global business related occupations and opportunities for continuing education and workplace experience.	
09.03	Demonstrate job-seeking skills required for entry-level employment, including resume, cover letter, thank you letter, online/hard copy application, mock interview, and follow-up call.	
09.04	Design and initiate a plan to facilitate growth and skill development related to anticipated job requirements and career expectations.	
09.05	Refine and implement a plan to facilitate personal growth and skill development related to anticipated job requirements and career expectations.	
09.06	Demonstrate an awareness of specific job requirements and career paths (e.g., requirements, characteristics needed) in business environments.	
09.07	Demonstrate an awareness of the potential impact of local and global trends on career plans and life goals.	
09.08	Describe the importance of building community and mentor relationships in a variety of professional and workplace situations. 	
10.0	Demonstrate personal and interpersonal skills appropriate for the workplace.  ̶  The student will be able to:	
10.01	Demonstrate ways of accepting constructive criticism on team projects within the workplace.	
10.02	Apply appropriate strategies to manage and resolve conflicts in work situations.	
10.03	Demonstrate human relations, personal and interpersonal skills appropriate for the workplace, including: responsibility, dependability, punctuality, integrity, positive attitude, initiative, respect for self and others, and professional dress.	
11.0	Perform e-mail activities.  ̶  The student will be able to: 	
11.01	Describe and perform e-mail capabilities and functions.  Create and send messages, manage signature and automated messages.  Save, send, schedule, and manage junk mail, e-mail and spam.  Configure message sensitivity, security and delivery options.	
11.02	Use the Internet to perform e-mail activities, including:  attaching external files, saving e-mail attachments, viewing mailbox details, establishing appointments, creating contact groups, and sending a meeting to a contact group to communicate in the workplace.	
11.03	Manage tasks and organize information.	
12.0	Demonstrate proficiency using slide presentation software.  ̶  The student will be able to:	
12.01	Manage and configure the presentation software environment, including: adjusting views, manipulating window, configuring toolbar and file options.	
12.02	Create slide presentations utilizing various project development elements, including: adding and removing slides, slide layouts, format slide design, insert or format placeholders.	
12.03	Locate, create and incorporate graphical and multimedia elements, including: shapes, graphics, images, bullets, hyperlinks, video, and audio into a slide presentation appropriate for the project. 	
12.04	Explore and apply design and color theory to create dynamic and appealing visuals.  	
12.05	Explore various design tools and applications. 	
12.06	Create and manipulate graphical and multimedia elements to improve or develop new contacts appropriate for the project, including: creation of images, color selections, tone, hue and contrast.	
12.07	Demonstrate various business-related elements that can be created, embedded and manipulated in a slide presentation, including: charts, graphs, tables, spreadsheets, flowcharts, and organizational charts.	
12.08	Apply slide transitions and create custom animations to slide presentations appropriate for the target audience.	
12.09	Demonstrate different delivery methods for slide presentations, including: packaging for CD delivery, video projection – on mouse click, rehearsed timings, printing options - outlines, handouts, slides and notes.	
13.0	Demonstrate proficiency using HTML commands.  ̶  The student will be able to:	
13.01	Identify elements of a Web page.	
13.02	Describe individual Web page layouts and content (e.g., writing for the Web, Web structure).	
13.03	Define basic HTML terminology.	
13.04	Analyze HTML source code developed by others.	
13.05	Create Web pages using basic HTML tags (e.g., links, lists, character styles, text alignment, tables).	
13.06	Use storyboarding techniques for subsequent Web pages (e.g., linear, hierarchical).	
13.07	Edit and test HTML documents for accuracy and validity.	
13.08	Use basic functions of WYSIWYG editors.	
13.09	Use basic functions of HTML, DHTML, and XML editors and converters.	
13.10	Enhance web pages through the addition of images and graphics including animation.	
14.0	Demonstrate proficiency in page design applicable to the WWW.  ̶  The student will be able to:	
14.01	Develop an awareness of acceptable Web page design, including index pages in relation to the rest of the Web site.	
14.02	Describe and apply color theory as it applies to Web page design (e.g., background, text color).	
14.03	Access and digitize graphics through various resources (e.g., scanner, digital cameras, on-line graphics, clipart, CD-ROMs).	
14.04	Use image design software to create and edit images.	
14.05	Demonstrate proficiency in publishing to the Internet.	
14.06	Demonstrate proficiency in adding downloadable forms to web pages.	
14.07	Explain the need for web-based applications.	
15.0	Develop an awareness of emerging technologies.  ̶  The student will be able to:	
15.01	Compare and contrast various methods of evaluation for emerging technologies.	
15.02	Demonstrate knowledge of the process of planning upgrades and changeovers.	
15.03	Compare and contrast emerging technologies and describe how they impact business in the global marketplace (e.g., wireless, wireless web, cell phones, portables/handhelds, smart appliances, home networks, peer-to-peer).	
16.0	Demonstrate proficiency using common software applications.  ̶  The student will be able to:	
16.01	Compare and contrast the appropriate use of various software applications (e.g., word processing, desktop publishing, graphics design, web browser, e-mail, presentation, database, scheduling, financial management, Java applet, music).	
16.02	Demonstrate proficiency in the use of various software applications (e.g., word processing, desktop publishing, graphics design, web browser, e-mail, presentation, database, scheduling, financial management, Java applet, music).	
17.0	Demonstrate knowledge of different operating systems.  ̶  The student will be able to:	
17.01	Identify operating system file naming conventions.	
17.02	Demonstrate proficiency with file management and structure (e.g., folder creation, file creation, backup, copy, delete, open, save).	
17.03	Demonstrate a working knowledge of standard file formats.	
17.04	Explain the history and purpose of various operating systems (e.g., DOS, Windows, Mac, Unix/Linux).	

Course Number: EEV0504
Occupational Completion Point – B 
Computer Support Assistant – 150 Hours – SOC Code 15-1151	
18.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. – The student will be able to:	
18.01	Develop strategies for resolving customer conflicts.	
19.0	Identify, install, configure, and upgrade desktop and server computer modules and peripherals, following established basic procedures for system assembly and disassembly of field replaceable modules. – The student will be able to:	
19.01	Identify and describe the functions of main processing boards (e.g., CPUs, RAM, ROM, bus architecture).	
19.02	Identify and describe the functions of communication ports (e.g., serial and parallel ports).	
19.03	Identify and describe the functions of peripheral devices (e.g., scanners, modems, hard drives, printers).	
19.04	Identify and describe the components of portable systems (e.g., battery, LCD, AC adapter, PDAs).	
19.05	Troubleshoot, install and upgrade computers and peripherals.	
19.06	Perform system hardware setup Demonstrate an understanding of input/output devices.	
19.07	Install and configure of applications software, hardware, and device drivers.	
19.08	Demonstrate an understanding of the operation and purpose of hardware components.	
19.09	Install operating system software.	
19.10	Customize operating systems.	
19.11	Install application software.	
19.12	Perform storage formatting and preparation activities.	
19.13	Identify data measurement (e.g., bits, bytes, kilobytes).	
19.14	Install and configure RAID.	
19.15	Recognize and report on server room environmental issues (temperature, humidity/ESD/power surges, back-up).	
20.0	Diagnose and troubleshoot common module problems and system malfunctions of computer software, hardware, peripherals, and other office equipment – The student will be able to:	
20.01	Troubleshoot a personal computer system.	
20.02	Identify configuration problems.	
20.03	Identify software problems.	
20.04	Identify hardware malfunctions.	
20.05	Identify network malfunctions.	
20.06	Resolve computer error messages.	
20.07	Understand and troubleshoot memory and cache systems.	
20.08	Verify that drives are the appropriate type.	
20.09	Describe knowledge database search procedures used to identify possible solutions when troubleshooting software and hardware problems.	
21.0	Identify issues, procedures and devices for protection within the computing environment, including people, hardware and the surrounding workspace. – The student will be able to:	
21.01	Apply basic rules for hardware safety.	
21.02	Demonstrate proficiency in basic preventative hardware maintenance.	
21.03	Special disposal procedures that comply with environmental guidelines for batteries, CRTs, toner kits/cartridges, chemical solvents and cans, and MSDS.	
21.04	Apply ergonomic principles applicable to the configuration of computer workstations.	
21.05	Describe ethical issues and problems associated with computers and information systems.	
22.0	Identify specific terminology, facts, ways and means of dealing with classifications, categories and principles of motherboards, processors and memory in desktop and server computer systems. – The student will be able to:	
22.01	Identify EDO RAM, DRAM, SRAM, RIMM, VRAM, SDRAM, and WRAM.	
22.02	Identify memory banks, memory chips (8-bit, 16-bit, and 32-bit), SIMMS (Single In-line Memory Module), DIMMS (Dual In-line Memory Module), parity chips versus non-parity chips.	
22.03	Identify printer parallel port, COM/serial port, floppy drive, hard drive, Memory, and Boot sequence.	
23.0	Demonstrate knowledge of basic types of printers, basic concepts, printer components, how they work, how they print onto a page, paper path, care and service techniques, and common problems. – The student will be able to:	
23.01	Identify types of printers—Laser, Inkjet, Dot Matrix.	
23.02	Identify care and service techniques and common problems with primary printer types.	
23.03	Implement and manage printing on a network.	
24.0	Identify and describe basic network concepts and terminology, ability to determine whether a computer is networked, knowledge of procedures for swapping and configuring network interface cards, and knowledge of the ramifications of repairs when a computer is networked. – The student will be able to:	
24.01	Define networking and describe the purpose of a network.	
24.02	Identify the purposes and interrelationships among the major components of networks (e.g., servers, clients, transmission media, network operating system, network boards).	
24.03	Describe the various types of network topologies.	
24.04	Identify and describe the purpose of standards, protocols, and the Open Systems Interconnection (OSI) reference model.	
24.05	Configure network and verify network connectivity.	
24.06	Discuss the responsibilities of the network administrator (e.g., rights and responsibilities).	
24.07	Develop user logon procedures.	
24.08	Utilize network management infrastructures (e.g., network monitoring, alerting, security) to perform administrative tasks.	
24.09	Identify common backup strategies and procedures.	
24.10	Select and use appropriate electronic communications software and hardware for specific tasks.	
24.11	Compare and contrast Internet software and protocols.	
24.12	Diagnose and resolve electronic communications operational problems.	
24.13	Design and implement directory tree structures.	
24.14	Install services tools (SNMP, backup software).	
24.15	Perform full backup and verify backup.	
24.16	Identify bottlenecks (e.g., processor, bus transfer, I/O, disk I/O, network I/O, memory).	
24.17	Use the concepts of fault tolerance/fault recovery to create a disaster recovery plan.	
24.18	Document and test disaster recovery plan regularly, and update as needed.	
25.0	Perform end user support and assistance by troubleshooting and diagnosing through telephone, e-mail, internet, remote access, or direct contact. – The student will be able to:	
25.01	Apply call center vocabulary.	
25.02	Listen and input information simultaneously.	
25.03	Apply first response assistance for minor repair work.	
26.0	Demonstrate proficiency using graphical user interface (GUI) operating systems. – The student will be able to:	
26.01	Identify parts of GUI windows.	
26.02	Create and use icons.	
26.03	Demonstrate proficiency in using menu systems.	
26.04	Demonstrate proficiency in using pointing and selection devices.	
26.05	Identify keyboard shortcuts and special function keys.	
26.06	Demonstrate proficiency in manipulating windows.	
26.07	Utilize help systems and hypertext links.	
26.08	Create, organize, and maintain file system directories.	
26.09	Organize desktop objects.	
26.10	Run multiple applications.	

Course Number: CTS0026
Occupational Completion Point – C 
Network Support Technician – 150 Hours – SOC Code 15-1142	
27.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. – The student will be able to:	
27.01	Develop diplomatic methods to communicate with customers.	
28.0	Participate in work-based learning experiences. – The student will be able to:	
28.01	Participate in work-based learning experiences in a network support services environment.	
28.02	Discuss the use of technology in a network environment.	
29.0	Perform end user support and assistance by troubleshooting and diagnosing through telephone, e-mail, remote access, or direct contact. – The student will be able to:	
29.01	Apply first response assistance for minor repair work.	
30.0	Perform installation and configuration activities. – The student will be able to:	
30.01	Configure the operating system environment.	
30.02	Connect client workstation running similar operating system to the network.	
30.03	Configure Internet access for a network.	
30.04	Configure a Web server.	
30.05	Use remote server to deploy operating system.	
30.06	Troubleshoot failed installations.	
30.07	Install and configure network services for interoperability.	
30.08	Monitor, configure, troubleshoot and control access to printers.	
30.09	Monitor, configure, troubleshoot and control access to files, folders, and shared folders.	
30.10	Monitor, configure, troubleshoot and control access to Web sites.	
31.0	Demonstrate proficiency using computer networks. – The student will be able to:	
31.01	Identify and describe the purpose of standards; protocols; and the Open Systems Interconnection (ISO) reference model.	
32.0	Demonstrate proficiency in configuring and troubleshooting hardware devices and drivers. – The student will be able to:	
32.01	Configure hardware devices.	
32.02	Configure driver signing options.	
32.03	Update device drivers.	
32.04	Troubleshoot problems with hardware.	
33.0	Demonstrate proficiency in managing, monitoring, and optimizing system performance, reliability and availability. – The student will be able to:	
33.01	Monitor and optimize usage of system resources.	
33.02	Manage processes.	
33.03	Optimize disk performance.	
33.04	Manage and optimize availability of system data and user data.	
33.05	Recover systems and user data.	
34.0	Demonstrate proficiency in managing, configuring and troubleshooting storage use. – The student will be able to:	
34.01	Configure and manage user profiles.	
34.02	Monitor, configure and troubleshoot disks and volumes.	
34.03	Configure data compression.	
34.04	Monitor and configure disk quotas.	
34.05	Recover from disk failures.	
35.0	Demonstrate proficiency in configuring and troubleshooting network connections. – The student will be able to:	
35.01	Install, configure and troubleshoot shared access.	
35.02	Install, configure and troubleshoot a virtual private network.	
35.03	Install, configure and troubleshoot network protocols.	
35.04	Install and configure network services.	
35.05	Configure, monitor and troubleshoot remote access.	
35.06	Install, configure, monitor and troubleshoot Terminal Services.	
35.07	Configure the properties of a connection.	
35.08	Install, configure and troubleshoot network adapters and drivers.	
36.0	
Demonstrate proficiency in implementing, monitoring, and troubleshooting security. – The student will be able to:	
36.01	Encrypt data on a hard disk by using Encrypting File System.	
36.02	Implement, configure, manage and troubleshoot policies in an operating system environment.	
36.03	Implement, configure, manage and troubleshoot auditing.	
36.04	Implement, configure, manage and troubleshoot local accounts.	
36.05	Implement, configure, manage and troubleshoot account policy.	
36.06	Implement, configure, manage and troubleshoot security by using the Security Configuration Tool Set.	

Course Number:  CTS0054 
Occupational Completion Point – D
Cloud Analyst – 150 Hours SOC Code 15-1142	
37.0	Evaluate an analyze cloud principles used in cloud computing. – The student will be able to:	
37.01	Demonstrate and understanding of the evolution of cloud computing.	
37.02	Compare and contrast drivers and limitations of cloud computing.	
37.03	Compare and contrast the four main deployment models for cloud computing, public, private, community, and hybrid.	
37.04	Describe the three main service models for cloud computing (SaaS,Paas, and Oaas).	
37.05	Describe the role of the Internet and virtualization in cloud computing.	
37.06	Understand and identify managed services in cloud computing.	
38.0	Identify the components of cloud based services. – The student will be able to:	
38.01	Demonstrate proficiency in accessing web applications through web browser.	
38.02	Describe, identify and use thin clients to complete business tasks.	
38.03	Describe, identify and use thick clients to complete business tasks.	
38.04	Describe, identify and use mobile clients to complete business tasks.	
38.05	Demonstrate an awareness application hosting.	
38.06	Demonstrate an awareness of multipurpose architecture.	
39.0	Evaluate cloud based services. – The student will be able to:	
39.01	Perform calculations to identify the costs and saving of different cloud based models for an organization.	
39.02	The students will able to compare and contrast cloud based services used in industry.	
39.03	Identify the impacts to current and future staffing and operational needs.	
39.04	Evaluate performance of cloud-based solutions using performance indicators.	
40.0	Use cloud-based services. – The student will be able to:	
40.01	Compare and contrast outsourcing and cloud computing as alternatives for business.	
40.02	Identify and use cloud based services to improve productivity.	
40.03	Compare and contrast cloud based services for consumer and business.	
40.04	Use cloud based services to perform collaboration online.	
40.05	Demonstrate an awareness of the user experience in using a cloud-based service as compared to traditional business model.	
41.0	Evaluate and analyze techniques and methods of cloud deployment. – The student will be able to:	
41.01	Demonstrate an awareness of networking for cloud-based solutions.	
41.02	Demonstrate an awareness of the role of automation and self-service in regard to cloud-based solutions.	
41.03	Demonstrate an awareness of deployment and management of internal and external cloud services to complete business task.	
41.04	Demonstrate an awareness of the role standardization in cloud-based solutions.	
41.05	Demonstrate the impact of time to market, distribution over the Internet in cloud  deployment.	
42.0	Evaluate the risks of cloud-based systems. – The student will be able to:	
42.01	Identify and evaluate compliance risks relating to software and vendors in cloud-based systems.	
42.02	Demonstrate an understanding of user privacy rights and privacy risks in cloud-based systems.	
42.03	Demonstrate an understanding of legal risks in cloud based systems.	
42.04	Understand the role of vendors and dependencies in cloud-based solutions.	
42.05	Demonstrate an understating of the risks of hardware independence.	
42.06	Identify the main aspects of identity management.	
43.0	Demonstrate an awareness of cloud implementation. – The student will be able to:	
43.01	Describe the use of a Virtual Private network access to Local Area Network.	
43.02	Describe the risk of connecting a local cloud network to the public Internet.	
43.03	Identify and describe the components of cloud environment.	
43.04	Demonstrate an understanding of networking topologies in cloud environment.	
43.05	Demonstrate an understanding of serves, switches, and routers in cloud-based architecture.	
43.06	Demonstrate an understanding of the role of the datacenter in cloud-based architecture.	

Course Number:  CTS0056 
Occupational Completion Point – E 
Cloud Virtualization Specialist – 300 Hours – SOC Code 15-1142	
44.0	Demonstrate an understanding of virtualization concepts. – The student will be able to:	
44.01	Demonstrate an understanding of the role of the virtual CPU in virtualization.	
44.02	Demonstrate an understanding of the role of virtual memory in virtual component.	
44.03	Demonstrate an understanding of system patching for virtual environment.	
44.04	Demonstrate an understanding of virtual desktops.	
44.05	Evaluate the components of networking topology including (servers, network, storage).	
44.06	Compare and contrast traditional desktops and servers to virtual counterpart.	
44.07	Demonstrate an understanding of the hardware requirements to create and scale a virtual infrastructure.	
44.08	Demonstrate the differences between traditional virtualization and para-virtualization.	
44.09	Identify, describe and use guest operating system in a virtualization environment.	
44.10	Identify, define and use virtual machine monitor in virtual environment.	
44.11	Perform virtual partitioning through the Hypervision.	
44.12	Demonstrate an awareness of the bare metal approach for virtualization portioning.	
44.13	Demonstrate an awareness of hosted virtualization as a virtualization approach.	
44.14	Understand and use industry standards for hardware support for virtualization.	
44.15	Demonstrate an understanding of high-level language virtual machines.	
44.16	Describe the benefits of server consolidation and containment acquired through migration to virtualization.	
44.17	Describe the benefits of test and development optimization gained through virtualization.	
44.18	Demonstrate how virtualization reduces cost and complexity of high availability and disaster recovery.	
44.19	Demonstrate how virtualization can enhance security in the enterprise.	
45.0	Install and configure the virtualization server platform. – The student will be able to:	
45.01	Demonstrate an understanding of a virtual image and compare that to a golden image.	
45.02	Create a virtual image using a virtualization platform using a base operating system.	
45.03	Create a virtual template in which the golden image is configured with the software packages and application.	
45.04	Configure the virtual template to ensure software settings and organizational polices are implemented.	
45.05	Manage inventory objects licenses using the virtual infrastructure ensure to comply with enterprise requirements.	
45.06	Demonstrate how a virtual switch is used to create communication between virtual machines.	
45.07	Perform communication between two virtual machines through the use of a virtual switch.	
45.08	Create, manage and configure virtual switches to enable communication of virtual machines in different hosts.	
45.09	Use virtual system management to remotely manage the allocation in a virtual network.	
45.10	Perform and manage user roles and permission in a virtual environment.	
45.11	Perform server patching on a virtual environment both on traditional servers as well virtual servers.	
45.12	Create a patching baseline.	
46.0	Install, configure and manage virtualized clients. – The student will be able to:	
46.01	Demonstrate an awareness of peripheral redirection.	
46.02	Demonstrate proficiency in configuring virtual client to enable both USB and monitor redirection.	
46.03	Compare and contrast the use of peripherals in a traditional and virtual environment.	
46.04	Demonstrate an understanding of the types of virtual clients used in a virtualization infrastructure.	
46.05	Demonstrate proficiency in performing tasks using thin, thick and mobile virtualization clients.	
46.06	Compare and contrast the performance, ease of use and efficiency of different clients in completing business tasks.	
46.07	Analyze business tasks that are better aligned to a particular virtualization client type.	
46.08	Demonstrate proficiency in managing user sessions and policies of virtual clients.	
47.0	Demonstrate proficiency in managing a virtualization infrastructure. – The student will be able to:	
47.01	Demonstrate an understanding of the process of cloning virtual machines.	
47.02	Identify the benefits of cloning in a virtual infrastructure.	
47.03	Compare and contrast full clones and linked clones.	
47.04	Demonstrate proficiency in identifying situations in which cloning is a proper solution.	
47.05	Demonstrate proficiency in deploying virtual machines using cloning.	
47.06	Demonstrate an understating of virtual migration.	
47.07	Demonstrate an understanding of the situational needs that require a virtual migration.	
47.08	Identify the role of network bandwidth and resource allocation needed for virtual migration.	
47.09	Demonstrate an understanding of automating migration to the host server.	
47.10	Identify the process that migration affect virtual disk storage in particular SANS.	
47.11	Demonstrate proficiency in developing action steps to execute a virtual migration.	
48.0	
Demonstrate an understanding of storage technologies and storage configuration. – The student will be able to:	
48.01	Demonstrate an awareness of the evolution of storage architecture and data center components.	
48.02	Describe, identify and use data center elements host, connectivity and storage.	
48.03	Identify describe, and use RAID technology in an enterprise environment.	
48.04	Identify the impact to application performance based on RAID implementation.	
48.05	Demonstrate an awareness of intelligent storage system.	
48.06	Compare and contrast storage systems for a virtualization infrastructure.	
48.07	Demonstrate an awareness of storage network technologies (Fibre Channel Storage Network FC Scan, IP Scan, Fibre Channel over Ethernet, Network Attached Storage, Object Based, Unified Storage).	
48.08	Identify the appropriate storage network solutions based on client requirements.	
48.09	Demonstrate proficiency in creating and managing data stores.	
48.10	Demonstrate proficiency in configuring and managing resource pools.	
49.0	Demonstrate proficiency in network optimization using network protocols, ports, and topologies. – The student will be able to:	
49.01	Demonstrate an awareness of disaster recovery (business continuity) information availability for virtualized and non-virtualized environments.	
49.02	Demonstrate proficiency in backup and recovery in both virtualized and non-virtualized environments.	
49.03	Demonstrate an awareness of deduplication technology for backup optimization.	
49.04	Demonstrate an awareness of fixed content storage requirements and archival solutions.	
49.05	Demonstrate an awareness of continuous data replication and remote replication in virtualized and non-virtualized environments.	
49.06	Demonstrate proficiency in integrating Active Directory to a virtual environment.	
49.07	Demonstrate proficiency in CPU and memory optimization.	
49.08	Demonstrate proficiency using remote desktops and display protocols to optimize network infrastructure.	
49.09	Demonstrate an awareness of fault tolerance and acceptable levels tolerated based on the infrastructure.	
50.0	
The student will be able to understand security in a virtualized environment. – The student will be able to:	
50.01	Compare and contrast hosted and Bare-Metal virtualization implementations vulnerability to threats and attacks.	
50.02	Demonstrate an awareness of data leakage and malicious code intrusion.	
50.03	Demonstrate proficiency in securing data between guest and host environments.	
50.04	Demonstrate proficiency in managing resource allocation in a virtualized environment to reduce system crash.	
50.05	Demonstrate proficiency in creating images that are secure for client deployment.	
50.06	Demonstrate an awareness of software security levels and digital signatures.	
50.07	Demonstrate proficiency in using, configuring and managing host firewall in a virtualized infrastructure.	
50.08	Demonstrate proficiency in using command line to configure and manage the host firewall.	
50.09	Demonstrate proficiency in using logging tools to monitor activity in the virtual environment.	
50.10	Identify, describe and provide solutions to threats based on scalability and high availability.	
50.11	Demonstrate proficiency in securing mobile, thin and thick clients.	
50.12	Demonstrate an awareness of threats to network authentication in a virtualized environment.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the appropriate career and technical student organizations for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Basic Skills 

In PSAV programs offered for 450 hours or more, in accordance with Rule 6A-10.040, F.A.C., the minimum basic skills grade levels required for postsecondary adult career and technical students to complete this program are:  Mathematics 9 Language 9 and Reading 9.  These grade level numbers correspond to a grade equivalent score obtained on a state designated basic skills examination.  

Adult students with disabilities, as defined in Section 1004.02(7), Florida Statutes, may be exempted from meeting the Basic Skills requirements (Rule 6A-10.040).  Students served in exceptional student education (except gifted) as defined in s. 1003.01(3)(a), F.S., may also be exempted from meeting the Basic Skills requirement.  Each school district and Florida College must adopt a policy addressing procedures for exempting eligible students with disabilities from the Basic Skills requirement as permitted in Section 1004.91(3), F.S.

Students who possess a college degree at the Associate of Applied Science level or higher; who have completed or are exempt from the college entry-level examination; or who have passed a state, national, or industry licensure exam are exempt from meeting the Basic Skills requirement (Rule 6A-10.040, F.A.C.)  Exemptions from state, national or industry licensure are limited to the certifications listed at http://www.fldoe.org/workforce/dwdframe/rtf/basicskills-License-exempt.rtf.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular Occupational Completion Point (OCP) or a Modified Occupational Completion Point (MOCP).  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete an OCP/MOCP.  The student should work on different competencies and new applications of competencies each year toward completion of the OCP/MOCP.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Articulation

This program has no statewide articulation agreement approved by the Florida State Board of Education.  However, this does not preclude the awarding of credits by any college through local agreements. 

For details on statewide articulation agreements which correlate to programs and industry certifications, refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.