2014 – 2015
Florida Department of Education
Curriculum Framework 

Program Title:	Administrative Office Specialist
Program Type:	Career Preparatory
Career Cluster:	Business, Management, and Administration

Secondary – Career Preparatory	
Program Number	8212500	
CIP Number	0552040103	
Grade Level	9-12, 30, 31	
Standard Length	7 credits	
Teacher Certification	BUS ED 1 @2
VOE @7
TC COOP ED @7
STENOG @4 @ 7
CLERICAL @7 7G
SECRETAR 7 G
MANAG SUPV 7 G	
Additional Teacher Certifications:	Intro to IT only:  COMP SCI 6
Computing for College & Careers only:  MKT 1 @ 2	
CTSO	FBLA
BPA	
SOC Codes (all applicable) 	15-1151 – Computer User Support Specialists
43-1011 – Supervisor of Office and Administrative Support Workers
43-9031 – Desktop Publishers
43-6011 – Executive Secretaries and Executive Administrative Assistants	
Facility Code	212 http://www.fldoe.org/edfacil/sref.asp (State Requirements for Educational Facilities)	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Industry Certifications	http://www.fldoe.org/workforce/fcpea/default.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	

Purpose 

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business, Management, and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business, Management, and Administration career cluster. 

The content includes but is not limited to the use of technology to develop communications skills, higher level thinking skills, and decision making skills; the performance of office procedures tasks; the production of quality work in an efficient manner using advanced features of business software applications; research of job opportunities; and the production of high quality employment portfolios and job-seeking documents.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of the Business Technology Education Core and three additional occupational completion points.  Secondary or postsecondary students who have previously completed the Business Technology Education Core will not have to repeat the core.  A student who completes the applicable competencies at any occupational completion point may either continue with the training program or exit as an occupational completer.

The following table illustrates the secondary program structure:

OCP	Course Number	Course Title	Length	SOC Code	Level	
A	8200320
8200330	Applied Computer Business Skills I And 
Applied Computer Business Skills II  OR	.5 credit
.5 credit	15-1151	2
2	
	8209020	Computing for College and Careers OR	1 credit		2	
	8207310	Introduction to Information Technology	1 credit		2	
B	8212110	Administrative Office Technology 1	1 credit	43-1011	2	
	8212120	Business Software Applications 1	1 credit		2	
C	8209510	Digital Design 1	1 credit	43-9031	2	
D	8212410	Administrative Office Technology 2	1 credit	43-6011	2	
	8212420	Administrative Office Technology 3	1 credit		2	
	8212160	Business Software Applications 2	1 credit		2	

Academic Alignment Table

Some or all of the courses in this program have been academically aligned to the Florida Standards for Mathematics and the Next Generation Sunshine State Standards (NGSSS) for Science.  The table below contains the results of the alignment efforts by both academic core and Career and Technical Education (CTE) professional educators.  Data shown in the table includes the number of academic standards in the CTE course and the percentage of alignment to the CTE course.

Courses	Algebra 1	Algebra 2	Geometry	Anatomy/ Physiology Honors	Astronomy     Solar/Galactic Honors	Biology 1	Chemistry 1	Earth-Space Science	Genetics	Marine Science 1 Honors	Physical Science	Physics 1	
Introduction to IT	^^	^^	^^	2/53
4%	2/52
4%	2/56
4%	2/55
4%	2/58
3%	2/35
6%	2/42
5%	2/56
4%	2/53
4%	
Applied Computer Business Skills I	^^	^^	^^	**	**	**	**	**	**	**	**	**	
Applied Computer  Business Skills II	^^	^^	^^	**	**	**	**	**	**	**	**	**	
Computing for College and Careers	^^	^^	^^	2/53
4%	12/52
23%	8/56
14%	17/55
31%	10/58
17%	4/35
11%	12/42
29%	17/56
30%	13/53
25%	
Administrative Office Technology 1	^^	^^	^^	**	**	**	**	**	**	**	**	**	
Business Software Applications 1	^^	^^	^^	**	**	**	**	**	**	**	**	**	
Digital Design 1	^^	^^	^^	#	#	#	#	#	#	#	#	#	
Administrative Office Technology 2	^^	^^	^^	**	**	**	**	**	**	**	**	**	
Administrative Office Technology 3	^^	^^	^^	**	**	**	**	**	**	**	**	**	
Business Software Applications 2	^^	^^	^^	**	**	**	**	**	**	**	**	**	
^^	Alignment pending full implementation of the    					**   Alignment pending review    
	Florida Standards for Mathematics.						#   Alignment attempted, but no correlation to academic course

Florida Standards for Technical Subjects 

Florida Standards (FS) for English Language Arts and Literacy in History/Social Studies, Science, and Technical Subjects are the critical reading and writing literacy standards designed for grade 6 and above.  These standards are predicated on teachers of history/social studies, science, and technical subjects using their content area expertise to help students meet the particular challenges of reading, writing, speaking, listening, and language in their respective fields.  It is important to note that the 6-12 literacy standards in history/social studies, science, and technical subjects are not meant to replace content standards in those areas but rather to supplement them.

This curriculum framework incorporates the grades 9-10 reading and writing literacy standards in the first two courses of this CTE program and grade 11-12 reading and writing literacy standards in the third and fourth courses of this CTE program.  The standards for Mathematical Practices describe varieties of expertise that educators at all levels should seek to develop in their students.  These practices rest on important “processes and proficiencies” with longstanding importance in mathematics education.  This curriculum framework incorporates the appropriate mathematical practices in the first four courses of this CTE program.  

Florida Standards for Mathematics & Language Arts (FS-M/LA)

Some or all of the courses in this program have been aligned to the Florida Standards for Mathematics and Language Arts used in core academic classes.  Data shown in the framework table (column ‘FS-M/LA’) contains the results of these alignment efforts.

Next Generation Sunshine State Standards (NGSSS) - Science 

Some or all of the courses in this program have been aligned to the Next Generation Sunshine State Standards (NGSSS) for Science. These standards are listed next to the content standards.

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

For competencies associated with the BTE Core visit the following link: http://www.fldoe.org/workforce/dwdframe/
The BTE Core includes the Technical Competencies of the first OCP A of this program.

Technical competencies following OCP A:

01.0	Methods and strategies for using Florida Standards for grades 09-10 reading in Technical Subjects for student success in Administrative Office Specialist. 
02.0	Methods and strategies for using Florida Standards for grades 09-10 writing in Technical Subjects for student success in Administrative Office Specialist.
03.0	Methods and strategies for using Florida Standards for grades 09-10 Mathematical Practices in Technical Subjects for student success in Administrative Office Specialist.
04.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace of performance.  Apply ergonomic principles applicable to the configuration of computer workstations.
05.0	Demonstrate language arts knowledge and skills.
06.0	Demonstrate mathematics knowledge and skills.
07.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas.
08.0	Solve problems using critical thinking skills, creativity and innovation.
09.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise and correct manner on personal and professional levels.
10.0	Use technology to enhance the effectiveness of communications in order to accomplish job objectives and enhance workplace performance.
11.0	Practice quality performance in the learning environment and the workplace.
12.0	Incorporate appropriate customer service strategies to accomplish job objectives and enhance workplace performance.
13.0	Incorporate appropriate leadership and supervision techniques and standards of personal ethics to accomplish job objectives and enhance workplace performance.
14.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals.
15.0	Demonstrate human relations/interpersonal skills appropriate for the workplace.
16.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
17.0	Describe the importance of professional ethics and legal responsibilities.
18.0	Participate in work-based learning experiences.
19.0	Methods and strategies for using Florida Standards for grades 11-12 reading in Technical Subjects for student success in Administrative Office Specialist.
20.0	Methods and strategies for using Florida Standards for grades 11-12 writing in Technical Subjects for student success in Administrative Office Specialist.
21.0	Methods and strategies for using Florida Standards for grades 11-12 Mathematical Practices in Technical Subjects for student success in Administrative Office Specialist.
22.0	Use technology to increase administrative office support productivity and enhance workplace performance.
23.0	Use information technology tools.
24.0	Participate in administrative work-based learning experiences.
25.0	Demonstrate proficiency in computer skills.
26.0	Demonstrate knowledge of digital publishing concepts.
27.0	Perform decision–making activities.
28.0	Perform layout, design, and measurement activities.
29.0	Demonstrate proficiency in digital publishing operations.
30.0	Demonstrate proficiency in digital imaging.
31.0	Demonstrate proficiency in creating a simple website.
32.0	Participate in technology work-based learning experiences.
33.0	Apply communication skills (reading, writing speaking, listening and viewing) in a courteous, concise, and correct manner on personal and professional levels.
34.0	Use information to accomplish job objectives and enhance workplace performance.
35.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
36.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
37.0	Participate in administrative office work-based learning experiences.
38.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
39.0	Demonstrate the importance of health, safety, and environmental management in organizations and their importance to organizational performance and regulatory compliance.
40.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
41.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance. 
42.0	Use technology to increase administrative office support productivity and enhance workplace performance.
43.0	Participate in administrative support work-based learning experiences.
44.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
45.0	Describe the importance of professional ethics and legal responsibilities.
46.0	Explain the importance of employability skill and entrepreneurship skills.
47.0	Demonstrate personal money-management concepts, procedures, and strategies.

BTE Core:

The first course recommended in this program is a selection from the BTE Core (Applied Computer Business Skills I and II, or Computing for College and Careers, or Introduction to Information Technology). The course selections and their descriptions are located here: http://www.fldoe.org/workforce/dwdframe/ .  Student course enrollment in the BTE Core, as with all other secondary courses, requires the reporting of a program in which the student is enrolled.  The BTE Core is not an independent program, but a selection of courses for the initial OCP of a program. Student enrollment in the BTE Core cannot be reported without an accompanying program number.  Teacher certification and other information regarding the BTE Core is identified by the program in which the student is enrolled.  See the selected program framework for the appropriate information.

2014 – 2015
Florida Department of Education
Student Performance Standards

Course Title: 	Administrative Office Technology 1
Course Number: 	8212110 
Course Credit:	1

Course Description:

This course is designed to assist with administrative and general office duties in a support capacity.  This course explores and expands the core competencies in the areas of personal and professional development and promotes application of higher level office procedures tasks and communications skills through the use of technology.  

Florida Standards	Correlation to CTE Program Standard #	
01.0	Methods and strategies for using Florida Standards for grades 09-10 reading in Technical Subjects for student success in Administrative Office Specialist.		
01.01	Key Ideas and Details		
01.01.1	Cite specific textual evidence to support analysis of science and technical texts, attending to the precise details of explanations or descriptions.
LAFS.910.RST.1.1		
01.01.2	Determine the central ideas or conclusions of a text; trace the text’s explanation or depiction of a complex process, phenomenon, or concept; provide an accurate summary of the text.
LAFS.910.RST.1.2		
01.01.3	Follow precisely a complex multistep procedure when carrying out experiments, taking measurements, or performing technical tasks, attending to special cases or exceptions defined in the text.
LAFS.910.RST.1.3		
01.02	Craft and Structure		
01.02.1	Determine the meaning of symbols, key terms, and other domain-specific words and phrases as they are used in a specific scientific or technical context relevant to grades 9–10 texts and topics.
LAFS.910.RST.2.4		
01.02.2	Analyze the structure of the relationships among concepts in a text, including relationships among key terms (e.g., force, friction, reaction force, energy).
LAFS.910.RST.2.5		
01.02.3	Analyze the author’s purpose in providing an explanation, describing a procedure, or discussing an experiment in a text, defining the question the author seeks to address.
LAFS.910.RST.2.6		
01.03	Integration of Knowledge and Ideas		
01.03.1	Translate quantitative or technical information expressed in words in a text into visual form (e.g., a table or chart) and translate information expressed visually or mathematically (e.g., in an equation) into words.
LAFS.910.RST.3.7		
01.03.2	Assess the extent to which the reasoning and evidence in a text support the author’s claim or a recommendation for solving a scientific or technical problem.
LAFS.910.RST.3.8		
01.03.3	Compare and contrast findings presented in a text to those from other sources (including their own experiments), noting when the findings support or contradict previous explanations or accounts.
LAFS.910.RST.3.9		
01.04	Range of Reading and Level of Text Complexity		
01.04.1	By the end of grade 9, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] in the grades 9–10 text complexity band proficiently, with scaffolding as needed at the high end of the range.
01.04.2	By the end of grade 10, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] at the high end of the grades 9–10 text complexity band independently and proficiently.
LAFS.910.RST.4.10		
02.0	Methods and strategies for using Florida Standards for grades 09-10 writing in Technical Subjects for student success in Administrative Office Specialist.		
02.01	Text Types and Purposes		
02.01.1	Write arguments focused on discipline-specific content.
LAFS.910.WHST.1.1		
02.01.2	Write informative/explanatory texts, including the narration of historical events, scientific procedures/experiments, or technical processes.
LAFS.910.WHST.1.2		
02.01.3	Write precise enough descriptions of the step-by-step procedures they use in their investigations or technical work that others can replicate them and (possibly) reach the same results.
LAFS.910.WHST.1.3		
02.02	Production and Distribution of Writing		
02.02.1	Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.
LAFS.910.WHST.2.4		
02.02.2	Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience.
LAFS.910.WHST.2.5		
02.02.3	Use technology, including the Internet, to produce, publish, and update individual or shared writing products, taking advantage of technology’s capacity to link to other information and to display information flexibly and dynamically.
LAFS.910.WHST.2.6		
02.03	Research to Build and Present Knowledge		
02.03.1	Conduct short as well as more sustained research projects to answer a question (including a self-generated question) or solve a problem; narrow or broaden the inquiry when appropriate; synthesize multiple sources on the subject, demonstrating understanding of the subject under investigation.
LAFS.910.WHST.3.7		
02.03.2	Gather relevant information from multiple authoritative print and digital sources, using advanced searches effectively; assess the usefulness of each source in answering the research question; integrate information into the text selectively to maintain the flow of ideas, avoiding plagiarism and following a standard format for citation.
LAFS.910.WHST.3.8		
02.03.3	Draw evidence from informational texts to support analysis, reflection, and research.
LAFS.910.WHST.3.9		
02.04	Range of Writing		
02.04.1	Write routinely over extended time frames (time for reflection and revision) and shorter time frames (a single sitting or a day or two) for a range of discipline-specific tasks, purposes, and audiences.
LAFS.910.WHST.4.10		
03.0	Methods and strategies for using Florida Standards for grades 09-10 Mathematical Practices in Technical Subjects for student success in Administrative Office Specialist.		
03.01	Make sense of problems and persevere in solving them.
MAFS.K12.MP.1.1		
03.02	Reason abstractly and quantitatively.
MAFS.K12.MP.2.1		
03.03	Construct viable arguments and critique the reasoning of others.
MAFS.K12.MP.3.1		
03.04	Model with mathematics.
MAFS.K12.MP.4.1		
03.05	Use appropriate tools strategically.
MAFS.K12.MP.5.1		
03.06	Attend to precision.
MAFS.K12.MP.6.1		
03.07	Look for and make use of structure.
MAFS.K12.MP.7.1		
03.08	Look for and express regularity in repeated reasoning.
MAFS.K12.MP.8.1		

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
04.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace of performance.  Apply ergonomic principles applicable to the configuration of computer workstations – the student will be able to:			
04.01	Enhance proficiency with touch keyboarding skills (speed and accuracy to enter and manipulate data. 			
04.02	Use communications and networking to perform tasks and solve problems in business environments. 			
05.0	Demonstrate language arts knowledge and skills – the students will be able to:			
05.01	Locate, comprehend and evaluate key elements of oral and written information.	LAFS.910.SL.1.3
LAFS.1112.SL.1.3
LAFS.910.SL.2.4
LAFS.1112.SL.2.4		
05.02	Draft, revise, and edit written documents using correct grammar, punctuation and vocabulary.	LAFS.910.W.2.5
LAFS.910.W.2.5		
05.03	Present information formally and informally for specific purposes and audiences. 	LAFS.910.SL.2.4
LAFS.1112.SL.2.4
LAFS.910.SL.2.5
LAFS.1112.SL.2.5		
06.0	Demonstrate mathematics knowledge and skills – the student will be able to:			
06.01	Demonstrate knowledge of arithmetic operations.			
06.02	Analyze and apply data and measurements to solve problems and interpret documents.	MAFS.912.S-IC.2.6		
06.03	Construct charts/tables/graphs using functions and data.	MAFS.912.F-IF.3.7		
07.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas – the students will be able to:			
07.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	LAFS.910.W.3.8
LAFS.1112.W.3.8		
07.02	Locate, organize and reference written information from various sources.	LAFS.910.W.3.8
LAFS.1112.W.3.8		
07.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1		
07.04	Interpret verbal and nonverbal cues/behaviors that enhance communication.			
07.05	Apply active listening skills to obtain and clarify information.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1		
07.06	Develop and interpret tables and charts to support written and oral communications.	LAFS.910.W.1.2
LAFS.1112.W.1.2
LAFS.910.SL.1.2
LAFS.1112.SL.1.2		
07.07	Exhibit public relations skills that aid in achieving customer satisfaction.	LAFS.910.SM.1.1
LAFS.1112.SM.1.1		
08.0	Solve problems using critical thinking skills, creativity and innovation – the students will be able to:			
08.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.		SC.912.L17.13
SC.912.L.17.15	
08.02	Employ critical thinking and interpersonal skills to resolve conflicts.			
08.03	Identify and document workplace performance goals and monitor progress toward those goals.			
08.04	Conduct technical research to gather information necessary for decision-making.		SC.912.L17.13
SC.912.L.17.15	
09.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise, and correct manner on personal and professional levels – the student will be able to:			
09.01	Use job specific terminology if training for specialized support fields (e.g., construction, education, real estate) or use advanced business vocabulary. 	LAFS.910.L.3.6
LAFS.1112.L.3.6		
09.02	Integrate all forms of communication in the successful pursuit of an administrative career. 	LAFS.910.W.2.4
LAFS.1112.W.2.4
LAFS.910.SL.2.4
LAFS.1112.SL.2.4		
09.03	Discuss the need to use appropriate tone and professional demeanor in business communications, including e-mails, correspondence, conference calls, and conversation.			
10.0	Use technology to enhance the effectiveness of communications in order to accomplish job objectives and enhance workplace performance – the students will be able to:			
10.01	Discuss communication systems - cultural, organizational, technological, and interpersonal.			
10.02	Write complex executive level business communications. 	LAFS.910.W.2.6
LAFS.1112.W.2.6		
11.0	Practice quality performance in the learning environment and the workplace – the student will be able to:			
11.01	Discuss performance evaluation methods and instruments used to assess employee progress and performance. 			
12.0	Incorporate appropriate customer service strategies to accomplish job objectives and enhance workplace performance – the student will be able to:			
12.01	Develop an understanding of the integral value of a customer and practice skills to provide excellent customer service.			
12.02	Develop and implement a plan for maintaining quality service and production in a workplace, business, or learning environment.			
13.0	Incorporate appropriate leadership and supervision techniques and standards of personal ethics to accomplish job objectives and enhance workplace performance – the student will be able to:			
13.01	Facilitate focus group discussions regarding service, supervision, and ethical considerations that impact the workplace, business, or learning environment. 		SC.912.L.17.13
SC.912.L.17.15
SC.912.L.17.17	
13.02	Discuss the main causes of accidents in the office and identify preventive measures. 			
13.03	Discuss the role of agencies that establish and monitor health and safety standards (e.g., OSHA) and discuss standards established by these agencies. 			
13.04	Discuss the responsibilities organizations have to their employees (e.g., Right to Work laws, risk management).			
14.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals – the student will be able to:			
14.01	Plan ethical, political strategies to achieve goals and advance careers. 			
14.02	Discuss the role of and understand how to use professional networking resources, including web-based resources.			
15.0	Demonstrate human relations/interpersonal skills appropriate for the workplace – the student will be able to:			
15.01	Develop professional workplace relationship skills both internally and externally to include team building and group dynamics.  Understand how individual personalities fit the team.			
15.02	Develop initiative and problem-solving skills to effectively deal with conflict resolution.			
16.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance – the student will be able to:			
16.01	Apply the use of information management tools (e.g., calendars, ticklers, schedulers) to develop and coordinate distribution of work. 			
16.02	Maintain equipment and supplies.		SC.912.L.17.15	
16.03	Perform financial functions (e.g., payroll, invoices, bank deposits, travel vouchers). 	MAFS.912.N-Q.1.1
MAFS.912.N-Q.1.2
MAFS.912.N-Q.1.3		
16.04	Have knowledge of transcription and how to prepare documents using machine dictation.			
16.05	Perform specialized records management functions. 			
16.06	Determine the most efficient method to send mail (e.g., fax, e-mail, external/internal courier systems, U.S. Mail).			
17.0	Describe the importance of professional ethics and legal responsibilities – the student will be able to:			
17.01	Identify the importance of making decisions that are based on ethical reasoning.	LAFS.910.W.3.7
LAFS.1112.W.3.7
LAFS.910.W.3.8
LAFS.1112.W.3.8		
17.02	Identify and discuss personal and long term consequences of unethical choices in the workplace.	LAFS.910.W.3.7
LAFS.1112.W.3.7
LAFS.910.W.3.8
LAFS.1112.W.3.8		
18.0	Participate in work-based learning experiences – the student will be able to:			
18.01	Participate in work-based learning experiences in the administrative field. 			
18.02	Discuss the use of technology in the administrative field. 	LAFS.910.SL.1.1
LAFS.1112.SL.1.1		
18.03	Compare and contrast the software applications used in the administrative field. 	LAFS.910.W.3.8
LAFS.1112.W.3.8		
18.04	Discuss organizational networks or charts and describe the relationships between positions and responsibilities. 	LAFS.910.SL.1.1
LAFS.1112.SL.1.1		

2014 – 2015
Florida Department of Education
Student Performance Standards

Course Title: 		Business Software Applications 1
Course Number: 	8212120
Course Credit:	1

Course Description:

This course is designed to develop proficiency in using the advanced features of software programs to perform office-related tasks.  

Florida Standards	Correlation to CTE Program Standard #	
19.0	Methods and strategies for using Florida Standards for grades 11-12 reading in Technical Subjects for student success in Administrative Office Specialist.		
19.01	Key Ideas and Details		
19.01.1	Cite specific textual evidence to support analysis of science and technical texts, attending to important distinctions the author makes and to any gaps or inconsistencies in the account.
LAFS.1112.RST.1.1		
19.01.2	Determine the central ideas or conclusions of a text; trace the text’s explanation or depiction of a complex process, phenomenon, or concept; provide an accurate summary of the text.
LAFS.1112.RST.1.2		
19.01.3	Follow precisely a complex multistep procedure when carrying out experiments, taking measurements, or performing technical tasks, attending to special cases or exceptions defined in the text.
LAFS.1112.RST.1.3		
19.02	Craft and Structure		
19.02.1	Determine the meaning of symbols key terms, and other domain-specific words and phrases as they are used in a specific scientific or technical context relevant to grades 11–12 texts and topics.
LAFS.1112.RST.2.4		
19.02.2	Analyze how the text structures information or ideas into categories or hierarchies, demonstrating understanding of the information or ideas.
LAFS.1112.RST.2.5		
19.02.3	Analyze the author’s purpose in providing an explanation, describing a procedure, or discussing an experiment in a text, identifying important issues that remain unresolved.
LAFS.1112.RST.2.6		
19.03	Integration of Knowledge and Ideas		
19.03.1	Integrate and evaluate multiple sources of information presented in diverse formats and media (e.g. quantitative data, video, multimedia) in order to address a question or solve a problem.
LAFS.1112.RST.3.7		
19.03.2	Evaluate the hypotheses, data, analysis, and conclusions in a science or technical text, verifying the data when possible and corroborating or challenging conclusions with other sources of information.
LAFS.1112.RST.3.8		
19.03.3	Synthesize information from a range of sources (e.g., texts, experiments, simulations) into a coherent understanding of a process, phenomenon, or concept, resolving conflicting information when possible.
LAFS.1112.RST.3.9		
19.04	Range of Reading and Level of Text Complexity		
19.04.1	By the end of grade 11, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] in the grades 11–CCR text complexity band proficiently, with scaffolding as needed at the high end of the range.
19.04.2	By the end of grade 12, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] at the high end of the grades 11–CCR text complexity band independently and proficiently.
LAFS.1112.RST.4.10		
20.0	Methods and strategies for using Florida Standards for grades 11-12 writing in Technical Subjects for student success in Administrative Office Specialist.		
20.01	Text Types and Purposes		
20.01.1	Write arguments focused on discipline-specific content.
LAFS.1112.WHST.1.1		
20.01.2	Write informative/explanatory texts, including the narration of historical events, scientific procedures/experiments, or technical processes.
LAFS.1112.WHST.1.2		
20.01.3	Write precise enough descriptions of the step-by-step procedures they use in their investigations or technical work that others can replicate them and (possibly) reach the same results.
LAFS.1112.WHST.1.3		
20.02	Production and Distribution of Writing		
20.02.1	Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.
LAFS.1112.WHST.2.4		
20.02.2	Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience.
LAFS.1112.WHST.2.5		
20.02.3	Use technology, including the Internet, to produce, publish, and update individual or shared writing products in response to ongoing feedback, including new arguments or information.
LAFS.1112.WHST.2.6		
20.03	Research to Build and Present Knowledge		
20.03.1	Conduct short as well as more sustained research projects to answer a question (including a self-generated question) or solve a problem; narrow or broaden the inquiry when appropriate; synthesize multiple sources on the subject, demonstrating understanding of the subject under investigation.
LAFS.1112.WHST.3.7		
20.03.2	Gather relevant information from multiple authoritative print and digital sources, using advanced searches effectively; assess the strengths and limitations of each source in terms of the specific task, purpose, and audience; integrate information into the text selectively to maintain the flow of ideas, avoiding plagiarism and overreliance on any one source and following a standard format for citation.
LAFS.1112.WHST.3.8		
20.03.3	Draw evidence from informational texts to support analysis, reflection, and research.
LAFS.1112.WHST.3.9		
20.04	Range of Writing		
20.04.1	Write routinely over extended time frames (time for reflection and revision) and shorter time frames (a single sitting or a day or two) for a range of discipline-specific tasks, purposes, and audiences.
LAFS.1112.WHST.4.10		
21.0	Methods and strategies for using Florida Standards for grades 11-12 Mathematical Practices in Technical Subjects for student success in Administrative Office Specialist.		
21.01	Make sense of problems and persevere in solving them.
MAFS.K12.MP.1.1		
21.02	Reason abstractly and quantitatively.
MAFS.K12.MP.2.1		
21.03	Construct viable arguments and critique the reasoning of others.
MAFS.K12.MP.3.1		
21.04	Model with mathematics.
MAFS.K12.MP.4.1		
21.05	Use appropriate tools strategically.
MAFS.K12.MP.5.1		
21.06	Attend to precision.
MAFS.K12.MP.6.1		
21.07	Look for and make use of structure.
MAFS.K12.MP.7.1		
21.08	Look for and express regularity in repeated reasoning.
MAFS.K12.MP.8.1		

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
22.0	Use technology to increase administrative office support productivity and enhance workplace performance – the student will be able to:			
22.01	Access, process, and transmit information through all mediums (e.g., fax, e-mail, modem, Internet, teleconferencing). 			
22.02	Create documents using advanced features in word processing, database, spreadsheet, presentation, and multimedia software. 	MAFS.912.N-Q.1.1
MAFS.912.N-Q.1.2
MAFS.912.N-Q.1.3		
22.03	Discuss how to and where access is possible Install and update software for current office use. 			
22.04	Use technology to research, compile, create, and deliver an oral presentation. 	LAFS.910.SL.1.2 
LAFA.1112.SL.2.5                    LAFS.910.SL.2.5
LAFS.1112.SL.1.2                   
LAFS.910.W.2.5  
LAFS.1112.W.2.5                                        LAFS.910.W.2.6
LAFS.1112.W.2.6                                               		
22.05	Key with speed and accuracy to meet industry standards for employment as a secretary or administrative assistant.			
22.06	Perform integrated functions using various software applications. 			
22.07	Perform proofreading skills including electronic reference tools. 			
22.08	Identify various means to scan, store and manage electronic documents and understand how to use.			
23.0	Use information technology tools – the students will be able to:			
23.01	Use personal information management (PIM) applications to increase workplace efficiency.			
23.02	Employ technological tools to expedite workflow including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendar, contacts, email, and internet applications.			
23.03	Employ computer operations applications to access, create, manage, integrate, and store information.			
23.04	Employ collaborative/groupware applications to facilitate group work.			
24.0	Participate in administrative work-based learning experiences – the student will be able to:			
24.01	Participate in work-based learning experiences in the administrative field. 			
24.02	Compare and contrast the software applications used in the administrative field. 			
24.03	Discuss organizational networks or charts and describe the relationships between positions and responsibilities. 			

2014 – 2015
Florida Department of Education
Student Performance Standards

Course Title: 	Digital Design 1
Course Number: 	8209510
Course Credit:	1

Course Description:

This course is designed to develop basic entry-level skills required for careers in the digital publishing industry.  The content includes computer skills; digital publishing concepts and operations; layout, design, and measurement activities; decision-making activities; and digital imaging.  After successful completion of Digital Publishing 1 students will have met Occupational Completion Point C, Desktop Publisher, SOC Code 43-9031.

Florida Standards	Correlation to CTE Program Standard #	
25.0	Methods and strategies for using Florida Standards for grades 11-12 reading in Technical Subjects for student success in Administrative Office Specialist.		
25.01	Key Ideas and Details		
25.01.1	Cite specific textual evidence to support analysis of science and technical texts, attending to important distinctions the author makes and to any gaps or inconsistencies in the account.
LAFS.1112.RST.1.1		
25.01.2	Determine the central ideas or conclusions of a text; trace the text’s explanation or depiction of a complex process, phenomenon, or concept; provide an accurate summary of the text.
LAFS.1112.RST.1.2		
25.01.3	Follow precisely a complex multistep procedure when carrying out experiments, taking measurements, or performing technical tasks, attending to special cases or exceptions defined in the text.
LAFS.1112.RST.1.3		
25.02	Craft and Structure		
25.02.1	Determine the meaning of symbols key terms, and other domain-specific words and phrases as they are used in a specific scientific or technical context relevant to grades 11–12 texts and topics.
LAFS.1112.RST.2.4		
25.02.2	Analyze how the text structures information or ideas into categories or hierarchies, demonstrating understanding of the information or ideas.
LAFS.1112.RST.2.5		
25.02.3	Analyze the author’s purpose in providing an explanation, describing a procedure, or discussing an experiment in a text, identifying important issues that remain unresolved.
LAFS.1112.RST.2.6		
25.03	Integration of Knowledge and Ideas		
25.03.1	Integrate and evaluate multiple sources of information presented in diverse formats and media (e.g. quantitative data, video, multimedia) in order to address a question or solve a problem.
LAFS.1112.RST.3.7		
25.03.2	Evaluate the hypotheses, data, analysis, and conclusions in a science or technical text, verifying the data when possible and corroborating or challenging conclusions with other sources of information.
LAFS.1112.RST.3.8		
25.03.3	Synthesize information from a range of sources (e.g., texts, experiments, simulations) into a coherent understanding of a process, phenomenon, or concept, resolving conflicting information when possible.
LAFS.1112.RST.3.9		
25.04	Range of Reading and Level of Text Complexity		
25.04.1	By the end of grade 11, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] in the grades 11–CCR text complexity band proficiently, with scaffolding as needed at the high end of the range.
25.04.2	By the end of grade 12, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] at the high end of the grades 11–CCR text complexity band independently and proficiently.
LAFS.1112.RST.4.10		
26.0	Methods and strategies for using Florida Standards for grades 11-12 writing in Technical Subjects for student success in Administrative Office Specialist.		
26.01	Text Types and Purposes		
26.01.1	Write arguments focused on discipline-specific content.
LAFS.1112.WHST.1.1		
26.01.2	Write informative/explanatory texts, including the narration of historical events, scientific procedures/experiments, or technical processes.
LAFS.1112.WHST.1.2		
26.01.3	Write precise enough descriptions of the step-by-step procedures they use in their investigations or technical work that others can replicate them and (possibly) reach the same results.
LAFS.1112.WHST.1.3		
26.02	Production and Distribution of Writing		
26.02.1	Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.
LAFS.1112.WHST.2.4		
26.02.2	Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience.
LAFS.1112.WHST.2.5		
26.02.3	Use technology, including the Internet, to produce, publish, and update individual or shared writing products in response to ongoing feedback, including new arguments or information.
LAFS.1112.WHST.2.6		
26.03	Research to Build and Present Knowledge		
26.03.1	Conduct short as well as more sustained research projects to answer a question (including a self-generated question) or solve a problem; narrow or broaden the inquiry when appropriate; synthesize multiple sources on the subject, demonstrating understanding of the subject under investigation.
LAFS.1112.WHST.3.7		
26.03.2	Gather relevant information from multiple authoritative print and digital sources, using advanced searches effectively; assess the strengths and limitations of each source in terms of the specific task, purpose, and audience; integrate information into the text selectively to maintain the flow of ideas, avoiding plagiarism and overreliance on any one source and following a standard format for citation.
LAFS.1112.WHST.3.8		
26.03.3	Draw evidence from informational texts to support analysis, reflection, and research.
LAFS.1112.WHST.3.9		
26.04	Range of Writing		
26.04.1	Write routinely over extended time frames (time for reflection and revision) and shorter time frames (a single sitting or a day or two) for a range of discipline-specific tasks, purposes, and audiences.
LAFS.1112.WHST.4.10		
27.0	Methods and strategies for using Florida Standards for grades 11-12 Mathematical Practices in Technical Subjects for student success in Administrative Office Specialist.		
27.01	Make sense of problems and persevere in solving them.
MAFS.K12.MP.1.1		
27.02	Reason abstractly and quantitatively.
MAFS.K12.MP.2.1		
27.03	Construct viable arguments and critique the reasoning of others.
MAFS.K12.MP.3.1		
27.04	Model with mathematics.
MAFS.K12.MP.4.1		
27.05	Use appropriate tools strategically.
MAFS.K12.MP.5.1		
27.06	Attend to precision.
MAFS.K12.MP.6.1		
27.07	Look for and make use of structure.
MAFS.K12.MP.7.1		
27.08	Look for and express regularity in repeated reasoning.
MAFS.K12.MP.8.1		

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
28.0	Demonstrate proficiency in computer skills – the student will be able to:			
28.01	Identify basic computer parts (e.g., RAM, ROM). 			
28.02	Demonstrate an understanding of all functions of a computer.			
28.03	Utilize appropriate font management techniques (e.g., true type, postscript, install and remove fonts). 			
28.04	Perform storage management (e.g., hard drive, DVD, CD). 			
28.05	Perform basic maintenance of computers and peripherals.  			
29.0	Demonstrate knowledge of digital publishing concepts – the student will be able to:			
29.01	Identify the skills needed by a digital designer.			
29.02	Define commonly used terms in graphic communications. 			
29.03	Identify characteristics of paper.  			
29.04	Identify different kinds of color (e.g., spot, process).			
29.05	Identify software used in digital publishing.  			
29.06	Demonstrate knowledge of copyright laws. 			
30.0	Perform decision-making activities – the student will be able to:			
30.01	Determine work priorities.  			
30.02	Evaluate information to be used and choose relevant material.  			
30.03	Determine the audience.  			
30.04	Demonstrate an understanding of various advertising mediums.  			
30.05	Recognize and maintain ethical standards.  			
31.0	Perform layout, design, and measurement activities – the student will be able to:			
31.01	Identify characteristics of type, type families, type series, and type styles.			
31.02	Assemble mechanical elements electronically.			
31.03	Prepare rough layout designs.			
31.04	Identify elements of design.			
32.0	Demonstrate proficiency in digital publishing operations – the student will be able to:			
32.01	Key with speed and accuracy to meet industry standards.			
32.02	Demonstrate core publishing skills, including creating tables, text boxes, manipulating graphics and inserting images.			
32.03	Insert and format references and captions.			
32.04	Complete projects using a variety of fonts, sizes, leading, and alignments. 			
32.05	Output projects using a variety of devices (e.g., printers, image setters).  			
32.06	Design with type using kerning, tracking, horizontal/vertical scale, baseline shift, etc.			
32.07	Produce projects using tables, layouts and templates.			
32.08	Produce projects using white space.			
32.09	Assemble multipage documents. 			
32.10	Create documents that use master pages.			
32.11	Use a variety of styles to produce effective layouts 			
32.12	Produce a document using printer and reader spreads.			
32.13	Use publishing software to create a pre-press profile.			
32.14	Produce a variety of designs using layout/paste up software.			
32.15	Create various print and digital publications, including: business cards, letterheads, brochures, newsletters, and calendars.			
32.16	Create electronic forms.			
32.17	Assign passwords and create restrictions with portable document formats.			
32.18	Design an electronic portfolio.			
33.0	Demonstrate proficiency in digital imaging – the student will be able to:			
33.01	Demonstrate proper use of a scanner/input devices/ digital camera. 			
33.02	Proofread electronically and manually.  			
34.0	Demonstrate proficiency in creating a simple website – the student will be able to:			
34.01	Create a webpage.			
34.02	Create a simple website and use hyperlinks.			
34.03	Convert publications for viewing on the Internet.			
34.04	Save files in multiple formats.			
34.05	Create, send and manage a survey and survey results.			

2014 – 2015
Florida Department of Education
Student Performance Standards

Course Title: 	Administrative Office Technology 2
Course Number: 	8212410
Course Credit:	1

Course Description:

This course explores and expands the competencies learned in Administrative Office Technology 1 and promotes application of higher level office procedures tasks and communication skills.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
35.0	Participate in technology work-based learning experiences – the student will be able to:			
35.01	Participate in work-based learning experiences in the administrative field. 	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.RL.3.7
LAFS.1112.RL.3.7
LAFS.910.W.3.7
LAFS.1112.W.3.7		
35.02	Discuss the use of technology in the administrative field.			
36.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise, and correct manner on personal and professional levels – the student will be able to:			
36.01	Deliver impromptu and planned speeches.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1		
36.02	Synthesize information from multiple speakers in a group and respond in an effective manner.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.RL.3.7
LAFS.1112.RL.3.7
LAFS.910.RL.3.9
LAFS.1112.RL.3.9		
36.03	Communicate in a multicultural setting (e.g., with people from varying international, cultural, ethnic, and racial backgrounds).	LAFS.910.RL.2.6
LAFS.1112.RL.2.6		
37.0	Use information to accomplish job objectives and enhance workplace performance – the student will be able to:			
37.01	Gather and compile data for supervisors and for company reports.	MAFS.912.N-Q.1.1
MAFS.912.N-Q.1.2
MAFS.912.N-Q.1.3		
38.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance – the student will be able to:			
38.01	Serve as interviewer, interviewee, and liaison in public relations, civic, media, community, and employment situations.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1		
38.02	Demonstrate leadership behavior to include delegation of duties.			
39.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance – the student will be able to:			
39.01	Organize and conduct a meeting using parliamentary procedures.			
39.02	Plan and arrange business functions.			
39.03	Maintain and utilize a resource library.			
39.04	Perform specialized office procedures.			
39.05	Identify ways to maintain an operative, professional and clean facility.  Discuss need to contract services for certain needs while performing others effectively completed as a secretary or administrative assistant.		SC.912.L.17.13
SC.912.L.17.17	
39.06	Identify responsibilities of a landlord and discuss ways to manage maintenance needs with landlord.			

2014 – 2015
Florida Department of Education
Student Performance Standards

Course Title: 	Administrative Office Technology 3
Course Number: 	8212420
Course Credit:	1

Course Description:

This course expands the competencies learned in Administrative Office Technology 2.  Students are required to perform higher level thinking and decision making and to use technology as a resource to efficiently perform systematic procedural tasks and to produce quality work in an efficient manner

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
40.0	Participate in administrative office work-based learning experiences – the student will be able to:			
40.01	Participate in work-based learning experiences in an administrative office environment.			
40.02	Discuss the use of technology in an administrative office environment.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.W.3.7
LAFS.1112.W.3.7		
40.03	Compare and contrast the software applications used in an administrative office environment.			
40.04	Discuss the changing role of administrative support in today’s business environment and the ways to manage stress related to these changes.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.W.3.7
LAFS.1112.W.3.7		
40.05	Discuss the management/supervisory skills needed in an administrative office environment.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.W.3.7
LAFS.1112.W.3.7		
41.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment – the student will be able to:			
41.01	Describe the nature and types of business organizations.			
41.02	Explain the effect of key organizational systems on performance, quality and excellent customer service. 	LAFS.910.SL.2.4
LAFS.1112.SL.2.4
LAFS.910.W.1.2
LAFS.1112.W.1.2		
41.03	List and describe quality control systems and/or practices common to the workplace.			
41.04	Explain the impact of the global economy on business organizations.	LAFS.910.SL.2.4
LAFS.1112.SL.2.4
LAFS.910.W.1.2
LAFS.1112.W.1.2		
42.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance – the student will be able to:			
42.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.W.3.7
LAFS.1112.W.3.7	SC.912.L.17.13
SC.912.L.17.17
	
42.02	Explain emergency procedures to follow in response to workplace accidents.	LAFS.910.SL.2.4
LAFS.1112.SL.2.4
LAFS.910.W.1.2
LAFS.1112.W.1.2		
42.03	Create a disaster and/or emergency response plan.			
43.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance – the student will be able to:			
43.01	Train and assist others in business behavior, procedures and skills.			
44.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance – the student will be able to:			
44.01	Perform budgeting and accounting procedures.			
44.02	Plan and design the physical layout of an office to meet ergonomic and federal requirements.	MAFS.912.G-MG.1.1
MAFS.912.G-MG.1.2
MAFS.912.G-MG.1.3		
44.03	Analyze equipment specifications to meet required needs and make purchase recommendations.	MAFS.912.S-IC.2.6		

2014 – 2015
Florida Department of Education
Student Performance Standards

Course Title: 	Business Software Applications 2
Course Number: 	8212160
Course Credit:	1

Course Description:

This course is designed to use technology to produce high quality employment portfolios, research job opportunities, and compile and disseminate job-seeking documents.

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
45.0	Use technology to increase administrative office support productivity and enhance workplace performance – the student will be able to:			
45.01	Key with speed and accuracy to meet industry standards for employment as an executive secretary or administrative assistant.			
45.02	Integrate all forms of communication in the successful pursuit of a career as an executive secretary or administrative assistant.			
46.0	Participate in administrative support work-based learning experiences – the student will be able to:			
46.01	Participate in work-based learning experiences in an administrative office environment.			
46.02	Discuss the use of technology in an administrative office environment.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.W.3.7
LAFS.1112.W.3.7		
46.03	Compare and contrast the software applications used in an administrative office environment.			
46.04	Discuss the changing role of administrative support in today’s business environment and the ways to manage stress related to these changes.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1

LAFS.910.W.3.7
LAFS.1112.W.3.7		
46.05	Discuss the management/supervisory skills needed in an administrative office environment.	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.W.3.7
LAFS.1112.W.3.7		
47.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives – the student will be able to:			
47.01	Employ leadership skills to accomplish organizational goals and objectives.			
47.02	Establish and maintain positive working relationships with others in order to effectively accomplish objectives and tasks.			
47.03	Conduct and participate in meetings to accomplish work tasks. 			
47.04	Employ mentoring skills to inspire and teach others.			
48.0	Describe the importance of professional ethics and legal responsibilities – the student will be able to:			
48.01	Evaluate and justify decisions based on ethical reasoning.	LAFS.910.W.1.1
LAFS.1112.W.1.1		
48.02	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities, and employer policies.			
48.03	Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace.	LAFS.910.W.1.3
LAFS.1112.W.1.3		
48.04	Interpret and explain written organizational policies and procedures.	LAFS.910.W.1.3
LAFS.1112.W.1.3		
49.0	Explain the importance of employability skill and entrepreneurship skills – the student will be able to:			
49.01	Identify and demonstrate positive work behaviors needed to be employable.	LAFS.910.W.3.7
LAFS.1112.W.3.7		
49.02	Develop personal career plan that includes goals, objectives, and strategies.			
49.03	Examine licensing, certification, and industry credentialing requirements.			
49.04	Maintain a career portfolio to document knowledge, skills, and experience.	LAFS.910.W.2.4
LAFS.1112.W.2.4
LAFS.910.W.2.6
LAFS.1112.W.2.6		
49.05	Evaluate and compare employment opportunities that match career goals.			
49.06	Identify and exhibit traits for retaining employment.	LAFS.910.W.3.7
LAFS.1112.W.3.7		
49.07	Identify opportunities and research requirements for career advancement.	LAFS.910.W.3.7
LAFS.1112.W.3.7		
49.08	Research the benefits of ongoing professional development.	LAFS.910.W.3.8
LAFS.1112.W.3.8		
49.09	Examine and describe entrepreneurship opportunities as a career planning option	LAFS.910.SL.1.1
LAFS.1112.SL.1.1
LAFS.910.W.3.7
LAFS.1112.W.3.7		
49.10	Practice administrative skills using online assessments to prepare for interviews.			
50.0	Demonstrate personal money-management concepts, procedures, and strategies – the student will be able to:			
50.01	Identify and describe the services and legal responsibilities of financial institutions.	LAFS.910.W.3.7
LAFS.1112.W.3.7		
50.02	Describe the effect of money management on personal and career goals.	LAFS.910.W.3.7
LAFS.1112.W.3.7		
50.03	Develop a personal budget and financial goals.			
50.04	Complete financial instruments for making deposits and withdrawals.			
50.05	Maintain financial records.			
50.06	Read and reconcile financial statements.	LAFS.910.RI.1.2
LAFS.1112.RI.1.2		
50.07	Research, compare and contrast investment opportunities.	LAFS.910.W.2.6
LAFS.1112.W.2.6
LAFS.910.W.3.7
LAFS.1112.W.3.7		

Additional Information

Laboratory Activities

Laboratory investigations, including the use of scientific research, measurement, and laboratory technologies are an integral part of this course.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students.

Special Notes

The occupational standards and benchmarks outlined in this secondary program correlate to the standards and benchmarks of the postsecondary program with the same Classification of Instructional Programs (CIP) number.

Career and Technical Student Organization (CTSO)

Future Business Leaders of America (FBLA) and Business Professionals of America (BPA) are the appropriate career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular Occupational Completion Point (OCP) or a Modified Occupational Completion Point (MOCP).  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete an OCP/MOCP.  The student should work on different competencies and new applications of competencies each year toward completion of the OCP/MOCP.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Articulation

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.

Bright Futures/Gold Seal Scholarship

Course substitutions as defined in the Comprehensive Course Table for this program area may be used to qualify a student for Florida’s Gold Seal Vocational Scholarship, providing all other eligibility requirements are met.  Eligibility requirements are available online at https://www.osfaffelp.org/bfiehs/fnbpcm02_CCTMain.aspx. 

Fine Arts/Practical Arts Credit

Many courses in CTE programs meet the Fine Arts/Practical Arts credit for high school graduation (http://www.fldoe.org/articulation/CCD/files/pacourses1314.pdf).  A listing of approved CTE courses is published each year as a supplemental resource to the Course Code Directory (http://www.fldoe.org/articulation/CCD/default.asp).