2014 – 2015
Florida Department of Education
Curriculum Framework 

Program Title:	Network Enterprise Administration
Career Cluster:	Information Technology

CCC	
CIP Number	0511100113	
Program Type	College Credit Certificate (CCC)	
Program Length	Primary:  32 credit hours; Secondary:  29 credit hours	
CTSO	Phi Beta Lambda, BPA  	
SOC Codes (all applicable) 	15-1142 – Network and Computer Systems Administrators	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	

Purpose

This certificate program is part of the Network Systems Technology AS degree program (1511100111).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate an understanding of computer network maintenance and support.
02.0	Demonstrate understanding of networking fundamentals.
03.0	Demonstrate an understanding of operating systems.
04.0	Demonstrate an understanding of network security fundamentals.
05.0	Demonstrate an understanding of the directory infrastructure and installation.
06.0	Demonstrate an understanding of group policy.
07.0	Demonstrate an understanding of implementing sites to manage active directory replication.
08.0	Demonstrate an understanding of maintaining directory availability.
09.0	Demonstrate how to install and deploy a server operating system.
10.0	Demonstrate how to provide infrastructure services.
11.0	Demonstrate how to provide file and print services.
12.0	Demonstrate how to provide remote and wireless network access.
13.0	Demonstrate how to monitor and maintain network servers and services.
14.0	Demonstrate an understanding of securing data transmission and authentication.
15.0	Demonstrate an understanding of planning for business continuity and high availability.
16.0	Demonstrate workplace-readiness skills.
17.0	Demonstrate how to design, administer and support enterprise servers and infrastructure.

2014 – 2015
Florida Department of Education
Student Performance Standards

Program Title:	Network Enterprise Administration
CIP Number:		0511100113
Program Length:	Primary:  29 credit hours; Secondary:  26 credit hours
SOC Code(s):		15-1142

This certificate program is part of the Network Systems Technology AS degree program (1511100111).  At the completion of this program, the student will be able to:	
01.0	Demonstrate an understanding of computer network maintenance and support. – The student will be able to:	
01.01	Identify each of the following components and their functions: CPU, RAM, ROM, BIOS, motherboard, hard disk, removable media drives, monitor, network interface card, keyboard, mouse, security components and other computer peripherals.	
01.02	Describe the operation of computer systems, including input and output systems, file systems, device management, program loading and execution and data storage.	
01.03	Describe the safe and ethical use of computers.	
01.04	Demonstrate proficiency in connecting to and safely using the Internet.	
01.05	Describe emerging computer technologies and discuss their potential impact.	
01.06	Implement proper procedures for handling and safeguarding equipment.	
01.07	Describe procedures for proper disposal of computer components.	
01.08	Install, configure, maintain and secure computer systems and peripherals following institutional protocol.	
01.09	Configure and update firmware and ROM-BIOS.	
01.10	Design and implement work order procedures.	
01.11	Design and implement systems backups.	
01.12	Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.	
01.13	List the steps in problem solving.	
01.14	Recognize and resolve basic computer configuration problems.	
02.0	
Demonstrate understanding of networking fundamentals. – The student will be able to:	
02.01	Explain the use of binary numbers and perform binary arithmetic.	
02.02	Describe current network environments, such as peer-to-peer and client/server.	
02.03	Describe network communications and architecture.	
02.04	Identify network components, media, connectors, applications and protocols.	
02.05	Compare and contrast the OSI and TCP/IP reference models and their layers.	
02.06	Identify and describe current relevant IEEE network standards.	
02.07	Create an IP addressing scheme using Variable Length Subnet Masks (VLSM) and Classless Inter-Domain Routing (CIDR).	
02.08	Identify and discuss issues related to networked environments, such as security, access control, fair use, privacy and redundancy.	
02.09	Identify and discuss issues related to naming conventions for user IDs, email, passwords, and network hosts and devices.	
02.10	Identify standard network topologies and describe the advantages and disadvantages of each topology.	
02.11	Describe the major functions of LAN protocols such as Ethernet, token ring, FDDI.	
02.12	Explain the functions of wireless components, standards, hardware, software, and infrastructure design.	
02.13	Configure and manage the TCP/IP protocol stack.	
02.14	Describe how TCP and UDP Port addresses, IP addresses, and MAC addresses function, and how they are used to deliver data across the network.	
02.15	Identify major emerging technologies and discuss technical issues related to emerging technologies such as security, bandwidth capability, and gigabit transmission rates.	
02.16	Design a LAN, including the specification of architecture, hardware and software.	
02.17	Identify the advantages and use of VLANs.	
02.18	Identify and explain wide area network (WAN) concepts.	
02.19	Plan, configure and test a small network and establish baselines.	
02.20	Describe the major functions of network server software components.	
02.21	Install applications on a server and configure clients for network access.	
03.0	
Demonstrate an understanding of operating systems. – The student will be able to:	
03.01	Describe the components and functions of major operating systems.	
03.02	Compare and contrast major functions and features of current network operating systems (including directory services).	
03.03	Install, configure and update client and server operating systems.	
03.04	Manage device drivers and software for peripheral devices.	
03.05	Manage the network and firewall settings of a client.	
03.06	Use an operating system for activities such as data and file management.	
03.07	Identify current systems utilities and describe their functions.	
03.08	Use system software to perform routine maintenance tasks such as backup and hard drive defragmentation.	
03.09	Create, use, maintain, backup and restore system configuration files.	
03.10	Describe procedures for uninstalling operating system software.	
03.11	Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer).	
03.12	Configure and manage mobile devices.	
03.13	Demonstrate knowledge of basic troubleshooting methodology.	
04.0	Demonstrate an understanding of network security fundamentals. – The student will be able to:	
04.01	Describe common security threats to, and vulnerabilities of, computer systems and the corresponding best practices for mitigation.	
04.02	Define and describe malicious software and techniques to protect systems from its effects.	
04.03	Describe Denial of Service attacks and means to defend against them.	
04.04	Identify the risks and techniques of data loss and its prevention.	
04.05	Describe the principles and techniques of securing data storage and transmission.	
04.06	Implement security policies, including compliance and operational security.	
04.07	Enable access control, identity management and security logging.	
04.08	Install and update anti-virus software.	
04.09	Identify current encryption and authentication standards.	
04.10	Describe the functions and characteristics of firewalls.	
04.11	Conduct a network based virus scan.	
04.12	Perform a ping sweep to identify network host.	
04.13	Perform a port scan to probe network hosts for open TCP and UDP ports.	
04.14	Describe the purpose and operation of network protocol analyzer.	
04.15	Utilize a network protocol analyzer to capture and analyze network traffic; detect and identify malicious software; identify unauthorized communications and unused protocols for removal; generate traffic for penetration testing; and gather information, such as baseline traffic patterns and network-utilization metrics.	
05.0	Demonstrate an understanding of the directory infrastructure and installation. – The student will be able to:	
05.01	Describe the architecture of active directory.	
05.02	Discuss how active directory works.	
05.03	Examine active directory.	
05.04	Describe the active directory design, plan, and implementation processes.	
05.05	Create a forest and domain structure.	
05.06	Configure the DNS in an Active Directory environment.	
05.07	Raise the functional level of a forest and a domain.	
05.08	Create trust relationships between domain.	
05.09	Create, manage, and delegate administrative control for organizational units.	
06.0	Demonstrate an understanding of group policy. – The student will be able to:	
06.01	Discuss user, group, and computer accounts.	
06.02	Create and manage multiple accounts.	
06.03	Implement user principal name suffixes.	
06.04	Move objects in active directory.	
06.05	Plan an account strategy.	
06.06	Plan an active directory audit strategy.	
06.07	Create and configure group policy objects (GPOs).	
06.08	Configure group policy refresh rates and group policy settings.	
06.09	Manage GPOs.	
06.10	Verify and troubleshoot group policy.	
06.11	Delegate administrative control of group policy.	
06.12	Plan a group policy strategy for the enterprise.	
06.13	Configure, deploy and maintain applications using Group Policy, System Center tools and Terminal Services.	
06.14	Monitor and maintain security policies.	
06.15	Prepare and implement group policy strategy, including management, troubleshoot, backup and recovery of group policy objects.	
07.0	Demonstrate an understanding of implementing sites to manage active directory replication. – The student will be able to:	
07.01	Discuss directory service replication.	
07.02	Create and configure sites.	
07.03	Manage site topology.	
07.04	Troubleshoot replication failures.	
07.05	Plan, create and configure a site.	
07.06	Implement the global catalog in Active Directory.	
07.07	Determine the placement of domain controllers in Active Directory.	
07.08	Plan the placement of domain controllers.	
07.09	Identify the various Operations Master Roles.	
07.10	Transfer and seize Operations Master Roles.	
07.11	Plan the placement of Operations Masters.	
08.0	
Demonstrate an understanding of maintaining directory availability. – The student will be able to:	
08.01	Create an Active Directory implementation plan for a business enterprise.	
08.02	Implement the Active Directory infrastructure for a business enterprise.	
08.03	Describe the maintenance of the Active Directory.	
08.04	Move and defragment a database.	
08.05	Back up a directory.	
08.06	Restore a directory.	
08.07	Monitor a directory.	
09.0	Demonstrate how to install and deploy a server operating system. – The student will be able to:	
09.01	Identify server operating system (OS) versions, editions, features and capabilities.	
09.02	Assess server installation readiness by inventorying hardware.	
09.03	Describe the methods, options and requirements for a Windows server installation and upgrade.	
09.04	Perform an attended and an unattended OS installation.	
09.05	Configure basic network settings.	
09.06	Configure storage.	
09.07	Configure operating systems licensing.	
09.08	Describe, identify and choose server roles and role services.	
09.09	Perform a system review and troubleshoot installation issues.	
09.10	Document the system installation.	
09.11	Automate server deployments using unattended installation tools and Windows.	
09.12	Deployment Services (WDS).	
10.0	
Demonstrate how to provide infrastructure services. – The student will be able to:	
10.01	Describe the purpose and function of Dynamic Host Configuration Protocol (DHCP).	
10.02	Install, configure, and authorize the DHCP server role.	
10.03	Manage, Back up and restoring the DHCP Database.	
10.04	Configure the DHCP Relay Agent.	
10.05	Describe the DNS name resolution process.	
10.06	Configure DNS zones, records and replication.	
10.07	Integrate DNS servers with Active Directory.	
10.08	Configure name resolution for client computers.	
11.0	Demonstrate how to provide file and print services. – The student will be able to:	
11.01	Design a file sharing strategy.	
11.02	Install the file and print server roles and services.	
11.03	Manage file sharing security, encryption, redundancy, and offline access.	
11.04	Manage disk quotas, file screening and shadow copy services.	
11.05	Backup and restore files.	
11.06	Configure Distributed File System (DFS) roots, targets and replication.	
11.07	Identify and install print drivers.	
11.08	Manage printer security, priorities, schedules and pools.	
11.09	Publish printers and file shares to Active Directory.	
11.10	Monitor and troubleshoot print and file services.	
12.0	Demonstrate how to provide remote and wireless network access. – The student will be able to:	
12.01	Compare and contrast remote access protocols, wireless standards and network authentication methods.	
12.02	Configure static and dynamic routing, Network Address Translation (NAT) and Internet Connection Sharing (ICS).	
12.03	Configure remote access services, protocols and policies, conditions and settings.	
12.04	Configure Remote Access Dial-In User Service (RADIUS).	
12.05	Configure wireless clients with Group Policy.	
12.06	Monitor and troubleshoot remote access and wireless connections.	
13.0	Demonstrate how to monitor and maintain network servers and services. – The student will be able to:	
13.01	Monitor and compare network and server performance data to establish and document baselines, isolate problems and optimize performance, adaptability, and scalability.	
13.02	Optimize traffic flow conditions on network connections based on analysis of traffic types, characteristics and user needs.	
13.03	Monitor event logs for information, errors and warnings.	
13.04	Maintain system documentation and service histories.	
13.05	Configure server and client settings to implement patch management strategy.	
13.06	Develop strategies for remote server management using command-line and GUI tools.	
14.0	Demonstrate an understanding of securing data transmission and authentication. – The student will be able to:	
14.01	Explain the social, ethical and technical issues regarding data integrity and confidentiality.	
14.02	Secure network traffic using IPSec.	
14.03	Configure network authentication.	
14.04	Install, configure and manage certificate services.	
14.05	Describe and deploy Network Access Protection (NAP).	
14.06	Configure firewall settings.	
14.07	Identify ports and protocols and create filters for incoming and outgoing traffic.	
15.0	Demonstrate an understanding of planning for business continuity and high availability. – The student will be able to:	
15.01	Discuss virtualization architectures.	
15.02	Estimate data storage requirements.	
15.03	Select a storage technology.	
15.04	Plan for storage fault tolerance.	
15.05	Develop strategies to ensure application and service availability.	
15.06	Plan for backup and recovery of data, servers, and directory services.	
16.0	Demonstrate workplace-readiness skills. – The student will be able to:	
16.01	Follow oral and written instructions.	
16.02	Participate in group discussions as a member and as a leader.	
16.03	Demonstrate self-motivation and responsibility to complete an assigned task.	
16.04	Choose appropriate actions in situations requiring effective time management.	
16.05	Apply principles and techniques for being a productive, contributing member of a team.	
16.06	Identify and discuss intellectual property rights and licensing issues.	
16.07	Identify and discuss issues contained within professional codes of conduct.	
16.08	Use appropriate communication skills, courtesy, manners, and dress in the workplace.	
16.09	Document problems and solutions in service reports and maintain support record.	
16.10	Perform research on technical issues using Internet and database resources.	
17.0	Demonstrate how to design, administer and support enterprise servers and infrastructure. – The student will be able to:	
17.01	Configure and deploy images.	
17.02	Configure, install, and manage virtual servers.	
17.03	Configure remote desktop service.	
17.04	Design and implement network access solutions and services.	
17.05	Configure highly available services.	
17.06	Configure highly available storage.	
17.07	Design and implement a physical and logical infrastructure environment.	
17.08	
Plan and Implement a server virtualization infrastructure.	
17.09	Design and implement a certificate services infrastructure.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the appropriate career and technical student organizations for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

Articulation

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.