2013 – 2014
Florida Department of Education
Curriculum Framework 

Program Title:	Information Technology Technician
Career Cluster:	Information Technology

	CCC	
CIP Number	0511010303	
Program Type	College Credit Certificate (CCC) 	
Program Length	21 credit hours	
CTSO	Phi Beta Lambda, BPA (Business Professionals of America)	
SOC Codes (all applicable) 	15-1151 – Computer User Support Specialists	
Targeted Occupation List	http://www.labormarketinfo.com/wec/TargetOccupationList.htm	
Perkins Technical Skill Attainment Inventory	http://www.fldoe.org/workforce/perkins/perkins_resources.asp 	
Statewide Articulation	http://www.fldoe.org/workforce/dwdframe/artic_frame.asp 	

Purpose

This certificate program is part of the Networking Services Technology AS degree program (1511090103).  

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to plan, install, configure, and monitor computer networks in a LAN/WAN environment.  Students will be prepared to apply conceptual and theoretical knowledge to the workplace utilizing technical skills learned during the program.

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Special Notes

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and BPA are the appropriate career and technical student organizations for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s IEP or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their postsecondary service provider.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

Articulation

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp.

Standards

After successfully completing this course the student will be able to perform the following:

01.0	Demonstrate understanding of networked environments
02.0	Demonstrate understanding of data communications.
03.0	Understand, Install and configure computer hardware.
04.0	Understand, install and configure computer software.
05.0	Understand, install and configure network hardware.
06.0	Understand, install and configure network software.
07.0	Perform internetworking activities.

2013 – 2014
Florida Department of Education
Student Performance Standards

Program Title:	Information Technology Technician 
CIP Number:	0511010303
Program Length:	21 credit hours
SOC Code(s):		15-1151

This certificate program is part of the Networking Services Technology AS degree program (1511090103).  At the completion of this program, the student will be able to:
 
01.0	Demonstrate understanding of networked environments – The student will be able to:

01.01	Explain the use of binary numbers to represent instructions and data.
01.02	Describe the hardware implications of the use of binary representation of instructions and data.
01.03	Convert numbers among decimal, binary, and hexadecimal representation.
01.04	Perform binary arithmetic.
01.05	Identify various coding schemes (ASCII, etc.).
01.06	Discuss various data types (signed and unsigned integers, floating point, etc).
01.07	Identify several advantages and disadvantages of networked and non-networked environments.
01.08	Describe current network environments, such as peer-to-peer and client/server.
01.09	Identify and discuss issues (such as security, privacy, redundancy, etc.) related to networked environments.
01.10	Identify and discuss issues related to naming conventions for user-ids, e-mail, passwords, and network devices.
01.11	List and define layers in the OSI and TCP/IP network protocol models.
01.12	Identify and describe current relevant IEEE network standards.
01.13	Illustrate typical network topologies.
01.14	Identify advantages and disadvantages of each topology.
01.15	Describe the major functions of LAN hardware protocols such as Ethernet, token ring, FDDI, and arcnet.
01.16	Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI.
01.17	Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes.
01.18	Identify major emerging technologies (such as ATM, VPN, and voice over IP).
01.19	Identify and discuss technical issues related to emerging technologies (such as security, bandwidth capability, and gigabit transmission rates).
01.20	Discuss the design and function of a storage-area network (SAN).
01.21	Design a LAN, including the specification of architecture, hardware, software, etc.
01.22	Identify the advantages of VLANs.
01.23	Characterize a VLAN implementation.
01.24	Describe the function of a spanning tree algorithm.
01.25	Identify a proper network design with a spanning tree component.
01.26	Use effectively two different and current network modeling tools.
01.27	Produce effective documentation.

02.0	Demonstrate understanding of data communications – The student will be able to:

02.01	Differentiate between telecommunications and data communications.
02.02	Describe the main functions of each relevant current standard setting organization (IEEE, TIA, etc.).
02.03	Compare and contrast digital communications lines and cable characteristics (e.g. ISDN, DSL, T-1 and T-3).
02.04	Describe ATM technology; discuss the functions and applications of this technology.
02.05	Describe the functioning of modems, their features and operating characteristics.
02.06	Define the features of an ASCII terminal.
02.07	Describe the function of a UART.
02.08	Discuss signal representation and modulation.
02.09	Describe current data code systems used in data communication.
02.10	Compare and contrast synchronous and asynchronous serial transmission.
02.11	Compare and contrast major data communications media in terms of data flow, data codes, and codes.
02.12	Define common error detection and correction mechanisms.
02.13	Identify LAN access control methods (CSMA/CD, token passing, etc.).
02.14	Compare and contrast the major features of the LAN access methods.
02.15	Describe asynchronous protocols.
02.16	Describe synchronous serial link protocols.
02.17	Identify and describe file transfer protocols and methodologies.
02.18	Describe data compression methodologies used for file transfer.
02.19	Identify evolving issues, such as gigabit transmission requirements, voice over IP, and wireless technologies.

03.0	Understand, Install and configure computer hardware – The student will be able to:

03.01	Identify and describe distinguishing features of the major hardware platforms.
03.02	Describe the functions of major hardware components of a computer system.
03.03	Recognize and correctly identify computing hardware components.
03.04	Describe emerging hardware technologies and discuss their potential impact.
03.05	Implement proper procedures for handling and safeguarding equipment.
03.06	Describe procedures for proper disposal of computer components.
03.07	Analyze the user’s needs 
03.08	Set up and configure systems and peripherals following institutional protocol.
03.09	Set up BIOS.
03.10	Install and configure storage and I/O device interfaces.
03.11	Install and configure multimedia devices and interfaces.
03.12	Install and configure network hardware components.
03.13	Design and implement test procedure.
03.14	Document systems.
03.15	Configure systems and establish baseline.
03.16	Design and implement work order procedures.
03.17	Design and implement systems backups

04.0	Understand, install and configure computer software- The student will be able to:

04.01	Describe the functions and major components (BIOS, task management, etc.) of a computer operating system.
04.02	Identify current operating systems and describe their important features.
04.03	Use an operating system for activities such as data and file management.
04.04	Identify current systems utilities and describe their functions.
04.05	Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation, etc.
04.06	Use operating systems of different brands and platforms.
04.07	Use both stand-alone operating systems and network operating systems. 
04.08	Create, use, and maintain system configuration files. 
04.09	Describe the primary features and functions of the major categories of applications software (word processing, database, spreadsheet, presentation, e-mail, browsers, etc.).
04.10	Use basic features of office productivity software.
04.11	Independently learn to perform (previously untaught) tasks using office productivity software.
04.12	Use software produced by multiple vendors.
04.13	Transmit and exchange data in a multiple vendor software environment.
04.14	Install and configure a microcomputer operating system, system, and application software. 
04.15	Describe procedures for uninstalling operating system software.
04.16	Configure software for accessibility by disabled individuals.
04.17	Install and configure applications software upgrades.
04.18	Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts, etc.) when installing, configuring and upgrading typical applications software.
04.19	Install and configure client software for connecting to LANs, WANs, and the Internet (network client, WWW browser, terminal emulation, file transfer, etc.).
04.20	Install and configure client software for client/server and network-based applications (e-mail, videoconferencing, database, etc.).
04.21	Install applications on a server and configure clients for network access.

05.0	Understand, install and configure network hardware.- The student will be able to:

05.01	Describe the major functions of network server hardware components.
05.02	Describe server hardware requirements.
05.03	Describe the hardware needed for hosting a Web site.
05.04	Identify a variety of specialized servers (e.g. proxy, e-mail, DHCP, Web, etc.) and describe the hardware requirements. 
05.05	Describe the major functions of network client hardware components.
05.06	Describe client hardware requirements.
05.07	Differentiate between hardware used to implement different topologies such as token ring and Ethernet.
05.08	Recognize and describe current cable technologies such as twisted-pair, coaxial, and fiber optic, and identifying issues associated with plenum versus non-plenum cable plants.
05.09	Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared.
05.10	Identify advantages and disadvantages of wireless and cable technologies.
05.11	Cite appropriate uses of wireless and cable technologies.
05.12	Fabricate patch, crossover and console cables.
05.13	Terminate cable using connectors and punch down panels.
05.14	Pull cable according to cabling plan.
05.15	Test the cable using industry standard measurements.
05.16	Label and document the wiring system.
05.17	Set up a network using cable technology.
05.18	Set up a network using wireless technology.

06.0	Understand, install and configure network software –The student will be able to:

06.01	Describe the major functions of network server software components.
06.02	Compare and contrast major functions and features of current network operating systems (including directory services).
06.03	Design a directory and security structure.
06.04	Install and configure a LAN server.
06.05	Configure protocol stacks.
06.06	Configure a server for multiple network protocols and frame types.
06.07	Configure a server to handle multiple languages for international applications.
06.08	Set up and configure network routing, using appropriate documentation.
06.09	Describe management issues and procedures for handling multiple servers on a network.
06.10	Install and connect multiple servers (including different platforms).
06.11	Install and configure client-auditing software.
06.12	Install and configure software to build client-side images.
06.13	Describe the major functions of network client software components.
06.14	Install and configure client software on multiple hardware platforms.
06.15	Test and document client software installation.
06.16	Install and configure drivers for NICs and network peripherals (including printers).
06.17	Install and configure client/server applications (such as e-mail, scheduling, etc) on a server.
06.18	Install and configure network-based services such as videoconferencing, integrated voicemail/email/fax, large document storage and retrieval, etc.
06.19	Set up a proxy server and a gateway.
06.20	Set up a server for remote access.
06.21	Document client server application installation and establish baselines.
06.22	Monitor client server application and database.
06.23	Document and enforce software licensing.

07.0	Perform internetworking activities – The student will be able to:

07.01	Describe WAN topologies and MAN topologies.
07.02	Differentiate between WAN topologies and LAN topologies.
07.03	Compare and contrast routing protocols (e.g., RIP, OSFP).
07.04	Describe the general routing problem and common solutions (including routing versus bridging).
07.05	Identify and describe WAN protocols.
07.06	Explain how the first three layers of the OSI model relate to routing and switching.
07.07	Describe various routing protocols such as RIP, OSPF.
07.08	Differentiate among routing, switching and bridging.
07.09	Install routers to simulate a WAN/LAN network.
07.10	Explain each step necessary for connecting a network to the Internet.
07.11	Explain the differences between connecting to the Internet via a dial-up connection vs. a dedicated connection.
07.12	Identify two major network issues associated with each of Internet, intranet, and extranet.
07.13	Implement LAN/WAN connections, including virtual private networks (VPN), permanent virtual circuits (PVC), frame relay, tunneling, remote and mobile user access, etc.
07.14	Define the basic software components of a WAN.
07.15	Configure routers to simulate a WAN/LAN network.
07.16	Explain the function and purpose of firewalls and firebreaks and their purpose.
07.17	Configure access lists to limit traffic and enhance security.
07.18	Explain three major security concerns relating to data communications.