2019 – 2020
Florida Department of Education
Curriculum Framework 

Program Title:	Distribution and Logistics Management
Program Type:	Career Preparatory
Career Cluster:	Marketing, Sales & Service

Career Certificate Program	
Program Number	M812040	
CIP Number	0252040900	
Grade Level	30, 31	
Standard Length	900 hours	
Teacher Certification	Refer to the Program Structure section.	
CTSO	Collegiate DECA, Phi Beta Lambda	
SOC Codes (all applicable) 	43-4051 – Customer Service Representatives
43-3021 – Billing and Posting Clerks
43-5081 – Stock Clerks and Order Fillers
41-4011 – Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	
Basic Skills Level	Mathematics:	9
Language:	9
Reading: 	9	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Marketing, Sales and Service career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Marketing, Sales and Service career cluster. 

This purpose of this program is to prepare students for employment in the industrial distribution and manufacturing industries.  Industrial distribution includes electrical, wholesale, plumbing, plastic, HVAC and other product distribution.

The content includes, but is not limited to, distribution operations procedures, sales techniques, computer programs, business math, business writing, inventory control operations, negotiating techniques, marketing and economics, human relations and industrial shop distribution applications.  

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of four occupational completion points.

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44(3)(b), F.S.

To teach the courses listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the postsecondary program structure:

OCP	Course Number	Course Title	Teacher Certification	Length	SOC Code	
A	MNA0088	Customer Service Specialist	MARKETING 1
MKTG MGMT 7G
RETAILING @7 7G	225 hours	43-4051	
B	MKA0631	Billing Clerk		225 hours	43-3021	
C	MKA0632	Stock Clerk		150 hours	43-5081	
D	MKA0633	Sales Representatives, Wholesale and Manufacturing		300 hours	41-4011	

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Understand the purpose of Distribution and Logistics Management.
02.0	Demonstrate an understanding of basic marketing and economics concepts.
03.0	Identify and understand human relations principles.
04.0	Demonstrate effective communication skills.
05.0	Demonstrate an understanding of logistics and supply chain management.
06.0	Demonstrate an understanding of transportation systems.
07.0	Understand and apply computer fundamentals.
08.0	Exhibit business writing and math skills.
09.0	Demonstrate an understanding of warehousing and materials handling.
10.0	Demonstrate an understanding of packaging.
11.0	Perform inventory control operations skills.
12.0	Demonstrate knowledge of packaging and storage.
13.0	Demonstrate an understanding of inventory and supply planning.
14.0	Use oral and written communication skills to create, express, and interpret information and ideas.
15.0	Perform industrial distribution applications.
16.0	Demonstrate the leadership and teamwork skills necessary to accomplish goals and objectives.
17.0	Demonstrate an understanding of production.
18.0	Demonstrate an understanding of appropriate finance skills.
19.0	Demonstrate an understanding of demand planning.

2019 – 2020
Florida Department of Education
Student Performance Standards

Program Title:	Distribution and Logistics Management 
Career Certificate Program Number:	M812040

Course Number:  MNA0088
Occupational Completion Point:  A
Customer Service Specialist – 225 Hours – SOC Code 43-4051	
01.0	Understand the purpose of Distribution and Logistics Management – the student will be able to:	
01.01	Complete school orientation.	
01.02	Complete course orientation.	
01.03	Identify career opportunities.	
01.04	Apply risk management skills.	
02.0	Demonstrate an understanding of basic marketing and economics concepts – the student will be able to:	
02.01	Explain basic economic concepts.	
02.02	Explain business concepts.	
02.03	Explain marketing functions.	
02.04	Explain basic marketing concepts.	
03.0	Identify and understand human relations principles – the student will be able to:	
03.01	Identify appropriate dress and grooming on the job.	
03.02	Apply effective telephone etiquette and voicemail techniques.	
03.03	Identify effective business and sales ethics. 	
03.04	Identify basic sales, up-selling and closing techniques.	
03.05	Identify basic customer relations techniques.	
03.06	Call in special orders and stock orders 	
04.0	Demonstrate effective communication skills – the student will be able to:	
04.01	Identify need for effective communication.	
04.02	Describe factors that obstruct effective communication.	
04.03	Apply effective interpersonal communication skills.	
04.04	Give and follow directions.	
04.05	Apply oral communications techniques.	
04.06	Apply negotiation techniques.	
05.0	Demonstrate an understanding of logistics and supply chain management – the student will be able to:	
05.01	Define and characterize supply chain management and logistics.	
05.02	Describe the role of other business-related functional areas in supply chain management.	
06.0	Demonstrate an understanding of transportation systems - -the student will be able to:	
06.01	Assess the importance of the transportation system.	
06.02	Explain the scope of the domestic and global transportation systems.	
06.03	Describe various services in the transportation industry and how these services are coordinated.	
06.04	Explain the infrastructure and equipment used by the various modes of transportation.	
06.05	Explain the channels of distribution.	
	
Course Number:  MKA0631
Occupational Completion Point: B
Billing Clerk – 225 Hours – SOC Code 43-3021	
07.0	Understand and apply computer fundamentals – the student will be able to:	
07.01	Apply keyboarding techniques.	
07.02	Navigate email applications and personal information manager (PIM) applications.	
07.03	Demonstrate email etiquette.	
07.04	Create, receive and attach an email.	
07.05	Organize and prioritize email.	
07.06	Maintain calendar and meeting schedules. 	
07.07	Navigate word processing software.	
07.08	Create and modify computerized documents.	
07.09	Conduct an Internet-based research project.	
07.10	Create a computerized advertisement. 	
07.11	Apply basic computer systems operations.	
08.0	Exhibit business writing and math skills – the student will be able to:	
08.01	Solve marketing problems using a calculator.	
08.02	Solve math problems involving addition, subtraction, multiplication, division, percentage, ratio, and decimals.	
08.03	Navigate spreadsheet application software.	
08.04	Perform spreadsheet application dashboard functions.	
08.05	Create automated spreadsheets utilizing formulas.	
08.06	Create pivot tables.	
08.07	Create business letters, reports and memos. 	
09.0	Demonstrate an understanding of warehousing and materials handling – the student will be able to:	
09.01	Explain the reasons for maintaining warehousing.	
09.02	Explain the functions of warehouses.	
09.03	Compare and contrast public and private warehouses.	
09.04	Explain common warehouse documents.	
09.05	Describe materials handling functions.	
09.06	Explain the elements that influence 	
10.0	Demonstrate an understanding of packaging – the student will be able to:	
10.01	Evaluate different types of packaging.	
10.02	Explain the functions of packaging.	
10.03	Explain how packaging influences other logistic activities.	

Course Number:  MKA0632
Occupational Completion Point:  C
Stock Clerk – 150 Hours – SOC Code 43-5081	
11.0	Perform inventory control operations skills – the student will be able to:	
11.01	Describe inventory control operations.	
11.02	Receive and inspect merchandise.	
11.03	Price and stock merchandise.	
11.04	Display and interpret inventory screens.	
11.05	Analyze computerized warehouse data.	
11.06	Run and analyze inventory reports.	
11.07	Apply computerized sequencing procedures.	
11.08	Maintain automated inventory file.	
11.09	Maintain current pricing information.	
11.10	Maintain periodic automated inventory procedures.	
12.0	Demonstrate knowledge of packaging and storage – the student will be able to:	
12.01	Define the terms related to packaging (e.g., SKU, stacking gram, LES).	
12.02	Identify various labeling and packaging schemes available for securing and tracking the movement of items through a warehouse.	
12.03	Explain the concepts involved in determining the best method for storage and the equipment needed to facilitate a cost effective and efficient warehouse.	
12.04	Identify and assess different types of packaging.	
12.05	Explain the functions of different packaging types.	
12.06	Identify how packaging influences other logistic activities.	
13.0	Demonstrate an understanding of inventory and supply planning – the student will be able to:	
13.01	Explain the importance of inventory.	
13.02	Explain how inventory management is measured.	
13.03	Analyze the just-in-time (JIT) inventory process.	
14.0	Use oral and written communication skills to create, express, and interpret information and ideas – the student will be able to:	
14.01	Locate, organize, and reference written information from various sources.	
14.02	Apply active listening skills to obtain and clarify information.	
14.03	Develop and interpret tables and charts to support written and oral communications.	
14.04	Exhibit the public relations skills required to achieve customer satisfaction.	
	
Course Number:  MKA0633
Occupational Completion Point:  D
Sales Representatives, Wholesale and Manufacturing – 300 Hours – SOC Code 41-4011	
15.0	Perform industrial distribution applications – the student will be able to:	
15.01	Identify industrial safety skills. 	
15.02	Understand the importance and the cost of physical distribution.	
15.03	Identify basic tools and fasteners.	
15.04	Read basic blueprints.	
15.05	Participate in a five week rotating internship component.	
15.06	Navigate customer contact software package. 	
15.07	Use manual parts catalogs and interchanges.	
16.0	Demonstrate the leadership and teamwork skills necessary to accomplish goals and objectives – the student will be able to:	
16.01	Employ leadership skills to accomplish goals and objectives.	
16.02	Establish and maintain effective working relationships with others in order to accomplish objectives and tasks.	
16.03	Conduct and participate in meetings (real or simulated) to accomplish work tasks.	
16.04	Utilize mentoring skills to inspire and teach others.	
17.0	Demonstrate an understanding of production – the student will be able to:	
17.01	Explain the relationship between manufacturing, purchasing, and logistics.	
17.02	Explain the concept of production.	
17.03	Plan production.	
17.04	Apply best practices to production operations.	
17.05	Explain the impact of new production technology for profitability.	
18.0	Demonstrate an understanding of appropriate finance skills – the student will be able to:	
18.01	Explain how logistic costs impact net profit.	
18.02	Utilize various inventory valuation methods.	
18.03	Explain how an income statement and a balance sheet are derived.	
19.0	Demonstrate an understanding of demand planning – the student will be able to:	
19.01	Interpret the general concept of demand planning.	
19.02	Explain the seasonal influences on forecasts.	
19.03	Contrast balancing supply and demand.	
19.04	Forecast demand.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Special Notes

MyCareerShines is an interactive resource to assist students in identifying their ideal career and to enhance preparation for employment. Teachers are encouraged to integrate this resource into the program curriculum to meet the employability goals for each student.  Access MyCareerShines by visiting: www.mycareershines.org.

Career and Technical Student Organization (CTSO)

Collegiate DECA - Delta Epsilon Chi and FBLA - Phi Beta Lambda are the intercurricular career and technical student organization(s) providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Basic Skills (if applicable)

In Career Certificate Programs offered for 450 hours or more, in accordance with Rule 6A-10.040, F.A.C., the minimum basic skills grade levels required for postsecondary adult career and technical students to complete this program are:  Mathematics 9, Language 9, and Reading 9.  These grade level numbers correspond to a grade equivalent score obtained on a state designated basic skills examination.  

Adult students with disabilities, as defined in Section 1004.02(7), Florida Statutes, may be exempted from meeting the Basic Skills requirements (Rule 6A-10.040).  Students served in exceptional student education (except gifted) as defined in s. 1003.01(3)(a), F.S., may also be exempted from meeting the Basic Skills requirement.  Each school district and Florida College must adopt a policy addressing procedures for exempting eligible students with disabilities from the Basic Skills requirement as permitted in Section 1004.91(3), F.S.

Students who possess a college degree at the Associate of Applied Science level or higher; who have completed or are exempt from the college entry-level examination; or who have passed a state, national, or industry licensure exam are exempt from meeting the Basic Skills requirement (Rule 6A-10.040, F.A.C.)  Exemptions from state, national or industry licensure are limited to the certifications listed on the Basic Skills and Licensure Exemption List which may be accessed from the CTE Program Resources page.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml