2019 – 2020
Florida Department of Education
Curriculum Framework 

Program Title:	Health Services Management 
Career Cluster:	Health Science

AS	
CIP Number	1351070101	
Program Type	College Credit	
Standard Length	60 credit hours	
CTSO	HOSA: Future Health Professionals	
SOC Codes (all applicable) 	11-9111 Medical and Health Services Managers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml 	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Health Science career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of Health Science career cluster. 

The purpose of this program is to prepare students for employment as health services managers. SOC Code 11-9111 (Medical and Health Services Managers) or health service administrators or to provide supplemental training for persons previously or currently employed in these occupations.  

The content includes but is not limited to communication skills, leadership skills, human relations and employability skills, principles of management, introduction to computer literacy, health care organization, medical ethics, legal aspects, and advanced technical skills in a chosen health-related profession, health and safety, and CPR.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 60 credit hours.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge of the health care delivery system and health occupations.
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively. 
03.0	Demonstrate legal and ethical responsibilities. 
04.0	Recognize and practice safety and security procedures. 
05.0	Demonstrate an understanding of information technology applications in healthcare.
06.0	Demonstrate employability skills. 
07.0	Demonstrate basic knowledge of medical language, anatomy and physiology, and disease processes. 
08.0	Demonstrate knowledge of materials and supplies needed to care in healthcare and how to obtain them in various healthcare settings. 
09.0	Demonstrate leadership and administrative skills basic to management in any health care facility.
10.0	Interpret federal, state and local laws as they apply to health care facilities.
11.0	Demonstrate knowledge of operational and organizational structures of health care facilities.
12.0	Demonstrate knowledge of appropriate human resource management in healthcare.
13.0	Identify and apply basic knowledge of departmental capital and operational budgets. 
14.0	Demonstrate knowledge of volume and growth, reimbursement systems and methodologies.

2019 – 2020
Florida Department of Education
Student Performance Standards

Program Title:	Health Services Management 
CIP Number:		1351070101
Program Length:	60 credit hours
SOC Code(s):	  	11-9111

Refer to Rule 6A-14.030 (4) F.A.C., for the minimum amount of general education coursework required in the Associate of Science (AS) degree.  At the completion of this program, the student will be able to:	
Health Care Management Foundations (1-8)	
01.0	Demonstrate knowledge of the health care delivery system and health occupations. – The student will be able to:	
01.01	Identify the basic components of the health care delivery system including public, private, government and non-profit.	
01.02	Identify types of healthcare settings.	
01.03	Identify the perspective of the health care consumer regarding healthcare.	
01.04	Describe the composition and functions of a systemic healthcare team including those not based in the health care facility (e.g. medical device rep. and insurance claims adjuster). 	
01.05	Identify characteristics of effective teams. 	
01.06	Recognize methods for building positive team relationships.	
01.07	Analyze attributes and attitudes of an effective leader. 	
01.08	Recognize factors and situations that may lead to conflict.	
01.09	Demonstrate effective techniques for managing team conflict. 	
01.10	Explain both the positive and negative impacts of emerging issues including technology, epidemiology, bioethics and socioeconomics on healthcare delivery systems. 	
02.0	Demonstrate the ability to communicate and use interpersonal skills effectively. – The student will be able to:	
02.01	Develop fundamental speaking and active listening skills.	
02.02	Develop essential observational skills.	
02.03	Distinguish the differences between effective and ineffective communication practices. 	
02.04	Recognize communication styles and barriers in both yourself and others and adjust accordingly for optimum application. 	
02.05	Use factual data to produce and deliver credible and understandable reports.	
02.06	Compose written communication for various purposes using correct spelling, grammar, formatting and confidentiality.	
02.07	Demonstrate an understanding of appropriate situational communication by considering diverse cultures and lifestyles, medical conditions and generations.	
03.0	Demonstrate legal and ethical responsibilities. – The student will be able to:	
03.01	Discuss practices that could result in malpractice, liability, negligence, abandonment, false imprisonment and fraud. 	
03.02	Identify the roles and responsibilities of the consumer within the healthcare delivery system. 	
03.03	Explain the “Patient’s Bill of Rights”.	
03.04	Identify the intent, application and violations of the Health insurance Portability and Accountability Act (HIPAA).	
03.05	Describe legal documents that allow patients and their guardians to document end-of-life care decisions ahead of time. 	
03.06	Describe informed consent including scenarios when it is not possible or granted. 	
03.07	Differentiate between legal and ethical issues in healthcare.	
03.08	Describe key components of personal, professional, and organizational ethics.	
03.09	Recognize the limits of authority and responsibility of health care workers including legislated scope of practice. 	
03.10	Discuss what constitutes illegal and/or unethical practices of healthcare workers and the protocols for reporting.	
04.0	Recognize and practice safety and security procedures. – The student will be able to:	
04.01	Recognize safe and unsafe working conditions and the necessary protocol to report safety hazards. 	
04.02	Explain how medical errors might occur and describe ways to prevent or mitigate such errors.	
04.03	Describe national personal safety standards advocated by leading healthcare agencies.	
04.04	Discuss appropriate regulatory and accrediting agency patient safety guidelines.   	
04.05	Demonstrate an understanding of roles and responsibilities during manmade and natural disasters.   	
04.06	Understand benefits and correct method to put on and disrobe from personal protective equipment (PPE).	
04.07	Identify risk management activities.	
05.0	Demonstrate an understanding of information technology applications in healthcare. – The student will be able to:	
05.01	Demonstrate the ability to use a computer to perform business practices such as word processing, spreadsheets, presentations, and database management.	
05.02	Recognize current and changing technology applications in healthcare. 	
05.03	Discuss methods of communication to access and distribute data including patient portal, electronic messaging, Continuity of Care Documents (CCD) and Health Information Exchanges (HIE).	
05.04	Interpret technological capabilities and challenges of Electronic Health Records (EHR) and applications in healthcare.	
05.05	Demonstrate how health information is used for institutional and patient strategic planning and outcome assessment and governed quality measures. 	
05.06	Identify protected Patient Health Information (PHI).  	
05.07	Identify methods for preventing PHI breaches and technology security.	
05.08	Explain Meaningful Use as it relates to privacy, security, and access of patients' records.	
06.0	Demonstrate employability skills. – The student will be able to:	
06.01	Identify personal traits or attitudes desirable in a member of the healthcare team. 	
06.02	Exemplify basic professional standards of healthcare workers as they apply to hygiene, dress, language, and behavior (i.e. telephone & email etiquette, social media, courtesy, and self-introductions). 	
06.03	Identify necessary documents to compete a job application. 	
06.04	Write an effective resume. 	
06.05	Conduct a job search including levels of education, credentialing requirements employment opportunities, workplace environments, and career growth potential.	
06.06	Identify skills for completing and conducting an interview.	
07.0	Demonstrate basic knowledge of medical language, anatomy and physiology, and disease processes. – The student will be able to:	
07.01	Use appropriate medical terminology and abbreviations.	
07.02	Demonstrate knowledge of clinical terminology as relates to healthcare management. 	
07.03	Describe the structure and function of different body systems.	
07.04	Demonstrate an understanding of the fundamentals of disease process in relationship to the human body. 	
07.05	Demonstrate an understanding of basic discharge and transfer procedures.	
08.0	Demonstrate knowledge of materials and supplies needed in healthcare and how to obtain them in various healthcare settings. – The student will be able to:	
08.01	Prepare purchase orders, being mindful of current financial status of institution.	
08.02	Shop for quality, price, and quantity.	
08.03	 Demonstrate a working knowledge of an effective inventory management system.	
08.04	Identify accounts payable practices. 	
08.05	Identify steps to investigate needed supplies for adding a healthcare service and determining impacts to profit and loss. 	
Health Services Management (9-14)	
09.0	Demonstrate leadership and administrative skills basic to management in any health care facility. – The student will be able to:	
09.01	Identify current trends and perspectives related to the management of health care organizations and the means by which the application of sound management principles and behavior can facilitate change.	
09.02	Interpret managerial principles, practices and processes to the delivery of health care.	
09.03	Identify the role, responsibilities and parameters for the various levels of management within the health care organizations.	
09.04	State the control processes and techniques used to ensure that the objectives, strategies and policies of health care delivery are achieved effectively and efficiently.	
09.05	Relate the various aspects of organizational dynamics (decision making, motivation, leadership, and communication) to the needs and problems of health care organizations.	
09.06	Relate personnel administration practices to the total scope of labor relations, including manpower acquisition, maintenance, and utilization.	
09.07	Conduct needs analysis to identify and prioritize workflow requirements.	
09.08	Identify methods to monitor internal and external customer satisfaction and implement improvements.	
10.0	Interpret federal, state and local laws as they apply to health care facilities. – The student will be able to:	
10.01	Cite federal, state and local institutional requirements.	
10.02	List required standards and procedures for facility and staff.	
10.03	Identify mandatory requirements regarding environmental health and safety standards.	
10.04	Discuss the impact of legislative changes on health care facilities.	
10.05	Identify the Florida Statutes as applied to health care facilities.	
11.0	Demonstrate knowledge of operational and organizational structures of health care facilities. – The student will be able to:	
11.01	Describe the functions and standards of departments in health care facilities.	
11.02	Distinguish similarities and differences between administrative roles and responsibilities in different types of health care agencies.	
11.03	Describe principles and philosophies of health care agencies delivering long-term, acute and other types of health care services and their individual role in the overall healthcare delivery system.	
11.04	Identify ancillary services that support health care agencies. 	
11.05	Compare and contrast different healthcare setting operation structures. 	
12.0	Demonstrate knowledge of appropriate human resource management in healthcare. – The student will be able to:	
12.01	Prepare job descriptions.	
12.02	Explain the laws governing harassment, labor and employment.	
12.03	Illustrate employee satisfaction measurement and improvement techniques.	
12.04	Demonstrate the understanding of the legal aspects of human resource management. 	
12.05	Prepare policy and procedure manuals.	
12.06	Explain the components of an effective staff meeting.	
12.07	Identify recruitment and retention strategies. 	
12.08	Demonstrate key components of a performance evaluation. 	
12.09	Identify methods to assess and develop orientation and training programs for personnel. 	
12.10	Identify methods to enhance teamwork, collaboration and personnel empowerment. 	
13.0	Identify and apply basic knowledge of departmental capital and operational budgets. – The student will be able to:	
13.01	Describe the budget process and operational budget format.	
13.02	Explain a capital budget justification format.	
13.03	Delegate capital budget preparation to key managers.	
13.04	Analyze and approve appropriate capital budget items.	
13.05	Analyze and approve appropriate financial levels in each operational budget.	
14.0	Demonstrate knowledge of volume and growth, reimbursement systems and methodologies. – The student will be able to:	
14.01	Identify common methods, benefits and challenges of payment for healthcare services.	
14.02	Demonstrate knowledge of a patient classification system within a health care facility.	
14.03	Identify billing and insurance terminology. 	
14.04	 Demonstrate understanding of the process of utilization review.	
14.05	 Demonstrate knowledge of accounts receivable system that monitors and optimizes reimbursement.	
14.06	Demonstrate knowledge of third party reimbursements including Center for Medicare/Medicaid Services (CMS) rulings and precedence to other payers.	
14.07	Demonstrate basic knowledge of the procedures and purposes of medical documentation, medical billing and coding. 	
14.08	Demonstrate knowledge of the revenue cycle. 	
14.09	Explain government impacts to reimbursement (i.e. value-based payment models, government incentive programs, self-pay models, and HCAPS scores). 	
14.10	Identify volume and growth strategies for healthcare agencies. 	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

It is strongly recommended that hands-on practical experience be an integral part of the program. 

Special Notes

If students in this program are seeking a licensure, certificate or registration through the Department of Health, please refer to 456.0635 F.S. for more information on disqualification for a license, certificate, or registration through the Department of Health. 

The curriculum content must include: courses in management, accounting and bookkeeping, personnel relations and management, governmental standards and regulation of health care administration in diverse health care settings.

The theory base is built upon supportive courses available to students in the community college setting.  Such courses shall include, but not be limited to, business communication, social science, business, mathematics, and computer application.

Graduates may be eligible to apply to take the National Administrators Board examination and the State Board licensing examination for licensure as a nursing home administrator in the State of Florida if they hold an advanced 4-year degree or meet the requirements of a Baccalaureate degree at an institution of higher learning.

Career and Technical Student Organization (CTSO)

HOSA: Future Health Professionals is the intercurricular career and technical student organization providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Certificate Programs

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).  This AS degree program includes the following College Credit Certificates:

Health Care Services (0351070201) – 32 credit hours

Standards for the above certificate programs are contained in separate curriculum frameworks.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml