2019 – 2020
Florida Department of Education
Curriculum Framework 

Program Title:	Human Resources Administrator 
Career Cluster:	Business Management and Administration

CCC	
CIP Number	0552020105	
Program Type	College Credit Certificate (CCC)	
Program Length	21 credit hours	
CTSO	Phi Beta Lambda, BPA	
SOC Codes 	11-3121 – Human Resources Manager	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Business Administration AS degree program (1552020102).   

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to human resources management, recruitment and staffing, compensation & benefits administration, employment law, records management, and introduction to business.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

Professional Skills:

01.0	Manage business information using appropriate software.
02.0	Demonstrate effective business communication skills.
03.0	Describe the significance of legal and ethical issues in a business environment.
04.0	Develop human resources skills.
05.0	Demonstrate employability skills.

In addition to the professional learning outcomes, students are to complete outcomes in the following specialization:

Human Resources Specialization – SOC Code 11-3131 (Training and Development Managers):

06.0	Demonstrate knowledge of principles of human resources.

2019 – 2020
Florida Department of Education
Student Performance Standards

Program Title:	Human Resources Administrator
CIP Number:		0552020105
Program Length:	21 credit hours
SOC Code(s):		11-3121

This certificate program is part of the Business Administration AS degree program (1552020102).  At the completion of this program, the student will be able to:	
Professional Skills:	
01.0	Manage business information using appropriate software – the student will be able to:	
01.01	Identify and use the appropriate software in a business environment.	
01.02	Demonstrate proficiency in the use of word processing, spreadsheet, and other office software commonly used in business.	
01.03	Utilize technology to access, research, analyze, and interpret business information.	
02.0	Demonstrate effective business communication skills – the student will be able to:	
02.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.  Give, follow and interpret oral and written communications.	
02.02	Use interpersonal communication skills to facilitate effective interactions to work collaboratively. 	
02.03	Exhibit public relations skills that aid in achieving customer satisfaction.	
02.04	Demonstrate effective teamwork skills.  Participate in a group discussion as a member and leader.	
02.05	Develop the ability to manage and resolve conflict.	
02.06	Discuss the need to use appropriate tone and professional demeanor in business communications.	
02.07	Compose business correspondence and related documents and demonstrate correct spelling, grammar, punctuation and word choice.	
02.08	Prepare, outline and deliver an effective oral presentation.  Prepare and use visual material, including slide presentation software.	
02.09	Research and interpret information retrieved from print and electronic resources. 	
02.10	Research and compose a document containing statistical information.	
02.11	Demonstrate ability to communicate effectively with diverse populations.	
03.0	Describe the significance of legal and ethical issues in a business environment – the student will be able to:	
03.01	Describe the basic features of a contract.	
03.02	Describe the features of negotiable instruments. 	
03.03	Define intellectual property rights.	
03.04	Identify the appropriate use of employer property.	
03.05	Describe the role of confidentiality in business.	
03.06	Identify the importance of ethical reasoning and making decisions. Describe the personal and long term consequences of unethical decisions in the workplace.	
03.07	Apply ethical reasoning and judgment and act in accordance with legal responsibilities.	
03.08	Demonstrate conflict resolution skills.	
03.09	Discuss how values and attitudes influence behavior.	
03.10	Demonstrate knowledge of legal and privacy issues across all communication methods.	
04.0	Develop human resources skills – the student will be able to:  	
04.01	Identify the role and the importance of human resource functions in the business environment.	
04.02	Describe and conduct a job analysis.	
04.03	Identify the role, principles, and functions of recruitment and staffing.	
04.04	Describe the recruitment and staffing process.	
04.05	Demonstrate effective interview methods.	
04.06	Identify effective and efficient methods of new employee orientation and training.	
04.07	Identify the components of compensation and benefits plans.	
04.08	Describe the legal issues associated with compensation and benefits plans.	
04.09	Describe the administration of employer compensation and benefits plans. 	
04.10	Describe the provisions of laws as they guide human resources functions.	
04.11	Identify methods to protect organizations from potential legal actions.	
04.12	Identify and describe the performance appraisal methods.	
04.13	Demonstrate knowledge of the provisions of the Civil Rights Acts, EEOC legislation, OSHA, Rights of Women, Elderly, and the Handicapped, as they apply to human resource functions.	
04.14	Demonstrate an awareness of Federal and State administrative agencies, their duties and how they affect human resource managers.	
05.0	Demonstrate employability skills – the student will be able to:	
05.01	Identify sources of employment opportunities.	
05.02	Describe the job search process.	
05.03	Prepare an effective resume and cover letter.	
05.04	Complete an electronic job application form correctly.	
05.05	Prepare a resume for electronic distribution.	
05.06	Demonstrate effective job interview techniques and identify different types of interviews.	
05.07	Prepare a thank you response for an interview.	
05.08	Identify and demonstrate appropriate responses to feedback from supervisors.	
05.09	Identify and demonstrate acceptable work habits.	
05.10	Describe the importance of an employee’s ability to be flexible in the workplace.	
05.11	Demonstrate effective time management skills.	
05.12	Identify methods for securing an employment reference.	
Human Resources Specialization:	
06.0	Demonstrate knowledge of principles of human resources – the student will be able to:	
06.01	Demonstrate knowledge of the functions of human resources.	
06.02	Demonstrate knowledge between an organization and its Human Resources Department.	
06.03	Demonstrate knowledge of the business concepts used in human resources.	
06.04	Demonstrate knowledge of recruitment of employees. 	
06.05	Describe recruitment process.	
06.06	Analyze job descriptions, job specifications, and position requirements.	
06.07	Identify potential employees as candidates in reviewing applicant materials.	
06.08	Demonstrate knowledge of interviewing skills.	
06.09	Describe methods of orientation for new employees.	
06.10	Describe methods to train new employees.	
06.11	Demonstrate ability to interview candidates.	
06.12	Describe process for hiring new employees.	
06.13	Develop and describe compensation and benefit plans.	
06.14	Develop compensation and benefit plans.	
06.15	Describe and apply the legal issues associated with compensation differentials and benefit plans.	
06.16	Apply legal concepts to compensation and benefit plans.	
06.17	Identify the components of the administration of compensation and benefit plans.	
06.18	Describe the functions of the administration of compensation and benefit plans.	
06.19	Describe and apply principles, concepts, and legal considerations to situations and confrontations between employees and management.	
06.20	Apply principles, concepts and legal considerations to realistic decision situations and confrontations between employees and management.	
06.21	Identify potential human resource problems within an organization.	
06.22	Identify appropriate policy and procedures that mitigate potential employee problems.	
06.23	Be familiar with laws as they relate to human resource functions.	
06.24	Demonstrate knowledge of the provisions of the Civil Rights Acts, EEOC legislation, OSHA, Rights of Women, Elderly, and the Handicapped, as they apply to human resource functions.	
06.25	Demonstrate an awareness of Federal and State administrative agencies, their duties and how they affect human resource managers.	
06.26	Identify methods to protect the human resource department and company from potential lawsuits.	
06.27	Explain how perceptions of compensation differ among stakeholders.	
06.28	Formulate and implement a compensation strategy.	
06.29	Examine pay relationships within a single organization.	
06.30	Examine external competitiveness.	
06.31	Examine amount of pay for each employee, how much and how often should pay be increased and on what basis.	
06.32	Demonstrate an understanding of employee benefits and services.	
06.33	Demonstrate an understanding of systems that may be tailored for special groups, sales representatives, executives, contract workers, and unions.	
06.34	Demonstrate an understanding of global compensation systems.	
06.35	Demonstrate an understanding of the government’s role in compensation.	
06.36	Examine and analyze case studies in human resources.	
06.37	Examine the effect of current events on human resources.	
06.38	Recommend resolutions to human resource challenges.	
06.39	Demonstrate an understanding of the interface between human resource managers and their support staff.	
06.40	Demonstrate an understanding of the nature of a human resource manager’s job.	
06.41	Demonstrate an understanding of the legal implications of the challenges facing human resources.	
06.42	Demonstrate knowledge of the legal environment including equal employment opportunity and safety.	
06.43	Demonstrate knowledge of the human resource planning process including acquisition and training of human resources.	
06.44	Identify criteria for effective performance management systems.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml.