2018 – 2019
Florida Department of Education
Curriculum Framework 

Program Title:	E-Business Technology
Career Cluster:	Information Technology

AS	
CIP Number	1552120107	
Program Type	College Credit	
Standard Length	60 credit hours	
CTSO	Phi Beta Lambda, BPA 	
SOC Codes (all applicable) 	15-1199 – Computer Occupations, All Others	
CTE Program Resources	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose 

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in E-Business such as computer specialists, database technicians, security specialists, Web content specialists, developers, technical, systems, and network analysts, Web security specialists, and Internet technical support specialists in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

This program focuses on a balance of business and technology components and allows the student to gain additional skills in one of four areas of specialization:  Business, Technology, Software, and Security.  

Program Structure

This program is a planned sequence of instruction consisting of 60 credit hours. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate comprehension and communication skills.
02.0	Demonstrate professional development skills.
03.0	Perform documentation and technical reference activities.
04.0	Demonstrate employment skills.
05.0	Perform general organizational workplace competencies.
06.0	Demonstrate knowledge of legal and ethical issues.
07.0	Perform project management activities.
08.0	Understand issues related to e-Business.
09.0	Understand local area networks.
10.0	Demonstrate proficiency in microcomputer operating systems and software.
11.0	Perform Web authoring activities.
12.0	Conduct systems analysis and design.
13.0	Understand database management systems.
14.0	Compare and contrast e-Business with traditional business.
15.0	Identify, classify and demonstrate management activities for e-Business.
16.0	Identify legal and ethical issues for e-Business.
17.0	Accounting and finance activities.
18.0	Perform marketing activities for e-Business.

In addition to the above core outcomes, the student will successfully complete the outcomes in at least one of the following specializations:

Security Specialization

19.0	Design, develop and implement physical, network, host, application, and user security systems for e-Business.
20.0	Maintain and monitor security policies.

Software Specialization

19.0	Use various programming software applications, languages and protocols for e-Business environment.
20.0	Develop software applications for e-Business environment.

Technology Specialization

19.0	Perform Web Server Management activities.
20.0	Support e-Business applications and product development.
21.0	Maintain network infrastructure.
22.0	Design, integrate and deploy e-Business systems.
23.0	Perform technical requirements to support UNIX operating system.
24.0	Maintain systems quality and perform testing activities.

Business Specialization

19.0	Perform management activities to support human resources in e-Business environment.
20.0	Perform activities to enhance supply chain management in e-Business.   
21.0	Use various models and strategies for e-Business.
22.0	Perform customer service techniques for e-Business.
23.0	Perform selling techniques for e-Business.

2018 – 2019
Florida Department of Education
Student Performance Standards

Program Title:	E-Business Technology
CIP Number:		1552120100
Program Length:	60 credit hours
SOC Code(s):		15-1199

Refer to Rule 6A-14.030 (4) F.A.C., for the minimum amount of general education coursework required in the Associate of Science (AS) degree.  At the completion of this program, the student will be able to:	
01.0	Demonstrate comprehension and communication skills. – The student will be able to:	
01.01	Read and discuss work from different professional journals related to the course content.	
01.02	Use reference sources such as books, magazines, and electronic databases to gather and critically evaluate materials.	
01.03	Prepare, outline and deliver an oral report with appropriate materials.	
01.04	Participate in group discussions as a member and as a leader.	
01.05	Follow written and oral technical instructions.	
01.06	Read and understand graphs, charts, diagrams and tables commonly used in this industry/occupation.	
02.0	Demonstrate professional development skills. – The student will be able to: 	
02.01	Identify corporate strategies and policies.	
02.02	Maintain professional contact for future projects.	
02.03	Facilitate mentor relationships.	
02.04	Network with local professionals in the industry.	
02.05	Understand the importance of attending seminars, workshops, and tradeshows.	
03.0	Perform documentation and technical reference activities. – The student will be able to:	
03.01	Use technical vocabulary appropriately.	
03.02	Locate information in technical references.	
03.03	Prepare technical reports.	
03.04	Describe appropriate documentation procedures and practices.	
03.05	Produce and maintain system documentation.	
03.06	Perform documentation and technical reference activities.	
03.07	Cite correctly Internet-based resources using proper format.	
03.08	Research industry trends on the Internet.	
04.0	Demonstrate employment skills. – The student will be able to:	
04.01	Identify appropriate attire and grooming for a business office.	
04.02	Conduct a job search.	
04.03	Demonstrate job interview skills.	
04.04	Identify methods for securing an employment references.	
04.05	Identify and discuss issues contained within professional codes of conduct.	
04.06	Use appropriate communication skills, courtesy, manners, and dress in the workplace.	
04.07	Identify acceptable work habits.	
04.08	Identify and use acceptable strategies for resolving conflict in the workplace.	
04.09	Identify and demonstrate appropriate responses to criticism from employers, supervisor, or other employees.	
04.10	Apply principles and techniques for working productively with people of diverse cultures and backgrounds.	
04.11	Identify techniques for stress management and prevention of job burn-out.	
04.12	Use appropriate communication skills, telephone etiquette, courtesy, and manners when dealing with customers.	
04.13	Demonstrate knowledge of how to make appropriate job changes.	
05.0	Perform general organizational workplace competencies. – The student will be able to:	
05.01	Follow oral and written instructions.	
05.02	Prepare, outline, and deliver a short oral presentation.	
05.03	Participate in group discussion as a member and as a leader.	
05.04	Prepare visual material to support an oral presentation.	
05.05	List the steps in problem solving.	
05.06	Choose appropriate action in situations requiring effective time management.	
05.07	Apply principles and techniques for being a productive, contributing member of a team.	
05.08	Communicate effectively with individuals lacking a technical background.	
05.09	Identify clear detailed technical oral instructions.	
05.10	Identify examples of effective strategies to fulfill end user needs training strategies and techniques.	
05.11	Identify strategies to build mutual trust, respect, and cooperation among team members.	
05.12	Apply techniques for organizing and planning of time and resources to complete an assigned task.	
05.13	Apply active listening techniques in interpersonal communications.	
05.14	Identify strategies to improve and maximize productivity in the workplace.	
05.15	Brainstorm techniques such as brainstorming to generate ideas and suggestions to achieve a task.	
05.16	Analyze alternatives and compare costs and benefits in determining the best solution.	
06.0	Demonstrate knowledge of legal and ethical issues. – The student will be able to:	
06.01	Correctly cite or attribute sources.	
06.02	Use copyrighted materials appropriately.	
06.03	Identify the types of works that are protected by intellectual property laws.	
06.04	Discuss the basic elements of a contract.	
06.05	Explain laws regarding e-mail litigation, including anti-spam laws.  	
06.06	Discuss e-mail use and ownership.	
06.07	Describe customer and employee privacy issues and safeguards.	
06.08	Develop examples of acceptable use policies.	
06.09	Compare organizational codes of ethics.	
06.10	Research and write a personal code of ethics.	
07.0	Perform project management activities. – The student will be able to:	
07.01	Describe the role of project management (PM) within the organization.	
07.02	Identify the strengths and weaknesses of various project life cycle designs.	
07.03	Demonstrate the importance of project scope management.	
07.04	Compare and contrast project selection methods.	
07.05	Build a Work Breakdown Structure (WBS), Gantt chart, and Pert Chart and describe those different elements.	
07.06	Compare and contrast types of cost estimates.	
07.07	Examine cost control and earned value analysis.	
07.08	Examine organizational planning, staff acquisition, and team development.	
07.09	Examine risk identification, quantification, response development, and response control.	
07.10	Compare and contrast project tracking and project reporting.	
07.11	Understand change control and configuration control.	
07.12	Understand subcontracting and outsourcing.	
07.13	Discuss and analyze project management case studies.	
08.0	Understand issues related to e-Business. – The student will be able to:	
08.01	Explain the difference between intranet and the Internet and the role of each in e-Business. 	
08.02	Explain the history, purpose and use of the World Wide Web and how it has enabled e-Business.	
08.03	Describe the rise of various e-Business models.	
08.04	Explain security issues related to electronic payment.	
08.05	Explain issues of advertising, marketing and solicitation activities affecting e-Business.	
09.0	Understand local area networks. – The student will be able to:	
09.01	Identify and explain the main purpose of various communication hardware devices, communication media, and protocols.	
09.02	Describe various network topologies.	
09.03	Differentiate between the OSI reference model and the TCP/IP protocol architecture.	
09.04	Differentiate between analog and digital signals.	
09.05	Describe various transmission media and how devices such as modems work.	
09.06	Explain collision occurrences and detection.	
09.07	Explain the factors and techniques for data transportation.	
10.0	Demonstrate proficiency in microcomputer operating systems and software. – The student will be able to:	
10.01	Describe the historical development of computer operating software.	
10.02	Describe the major hardware and related software of microcomputers.	
10.03	Describe the various operating systems.	
10.04	Explain system and application architectures.	
10.05	Describe various media and file formats.	
10.06	Use various software applications, including word processors, spreadsheets, databases, presentation software, and appointment scheduling applications.	
10.07	Identify the major programming languages used in business data processing.	
11.0	Perform web authoring activities to support e-Business. – The student will be able to:	
11.01	Identify and describe the components of an HTML document.	
11.02	Create lists in an HTML document.	
11.03	Recognize the various layouts used in web site design.	
11.04	Use storyboarding to design a comprehensive web site.	
11.05	Create links between HTML documents within a web site and to external HTML documents.	
11.06	Create tables.	
11.07	Add images to Web pages.	
11.08	Use CSS to customize web page styles.	
11.09	Create image maps.	
11.10	Identify elements of HTML fill-in forms.	
11.11	Describe the various CGI scripting languages used in a Web site.	
11.12	Identify and use client side programming technologies.	
12.0	Conduct systems analysis and design. – The student will be able to:	
12.01	Perform a detailed systems investigation and analysis of the project.	
12.02	Design the input and output for the system.	
12.03	Design the data files for the systems.	
12.04	Design the processing flow of the system.	
12.05	Design a system to insure that only valid data is accepted and processed, completely and accurately.	
12.06	Establish a project plan for the development and implementation of the systems.	
12.07	Program and test the system.	
12.08	Develop the final systems documentation.	
12.09	Conduct necessary training and file conversion to properly implement the system.	
12.10	Understand industry-standard models for developing and maintaining software.	
12.11	Be able to use industry-standard project tools.	
13.0	Understand database management systems. – The student will be able to:	
13.01	Understand the role of databases and how databases influence e-Business decisions. 	
13.02	List the advantages and disadvantages of using databases.	
13.03	Understand the importance of data modeling as an analysis and communication tool.	
13.04	Describe the elements of a data model. 	
13.05	Model the data requirements for sample e-Business problems.	
13.06	Understand the principles associated with the relational model.	
13.07	Understand the relationship between functional dependencies and keys.	
13.08	Determine the Normal form of a relation and execute the steps necessary to put the relation into the proper normal form.	
13.09	Define and contrast logical and physical keys.	
13.10	Understand the advantages and disadvantages of indexes.	
13.11	Understand the basic operators of relational algebra as a basis for retrieving data from relational databases.	
13.12	Create and use Structured Query Language (SQL) to retrieve data from a database.	
14.0	Compare and contrast e-Business with traditional business models. – The student will be able to:	
14.01	Define and describe the evolution of e-Business.	
14.02	Describe how business operations have changed due to e-Business.	
14.03	Explain the basic business models of electronic marketing.	
14.04	Identify critical success factors for electronic marketing.	
14.05	Explain the impact of the Internet on customers and markets for businesses.	
14.06	Describe consumer buying behavior and organizational buying behavior.	
14.07	Explain how service industries conduct business electronically.	
14.08	Describe several innovative applications in the service sector.	
14.09	Identify the various payment options in e-commerce.	
14.10	Explain the strategic planning issues for e-Business.	
14.11	Identify the critical success factors of an e-Business project/venture.	
14.12	Describe the major components and impact of web-based economics.	
15.0	Identify, classify and demonstrate management activities for e-Business. – The student will be able to:	
15.01	Define the role of the entrepreneur in global business.	
15.02	Describe the entrepreneurial profile.	
15.03	Discuss the role of the internet in helping small business expand their market.	
15.04	Explain the importance of strategic management to business.	
15.05	Describe the components of a marketing plan and explain the benefits of preparing one.	
15.06	Describe how to prepare financial statements and use them to manage the business.	
15.07	Describe effective pricing strategies.	
15.08	Discuss the links among pricing, image, and competition.	
15.09	Explain what seed capital is and why it is so important to the entrepreneurial process.	
15.10	Explain the difference in the three types of capital that small businesses require: Fixed, Working and Growth.	
15.11	Explain the stages in the location decision.	
15.12	Describe the location criteria and outline the basic location options for retail and service business.	
15.13	Explain purchasing, quality control, vender analysis and managing inventory while using technology to gain a competitive edge.	
15.14	Explain the challenges involved in the entrepreneur's role as leader and what it takes to be a successful leader.	
15.15	Learn management succession and risk management strategies in family business together with ethics and social responsibility.	
15.16	Describe, explain and discuss business's responsibility to employees, customers, investors and the community.	
15.17	Describe management's historical role in business operations.	
15.18	Compare and contrast different management philosophies.	
15.19	Compare and contrast the employees' personal needs with those of the organization.	
15.20	Describe methods managers can use to deal with management politics.	
15.21	Describe the nature of management's legal environment for traditional and electronic environments.	
15.22	Describe the planning process of managers.	
15.23	Discuss the characteristics and functions of an organization chart.	
15.24	Describe the act and benefits of delegation.	
15.25	Summarize the components of job descriptions and specifications.	
15.26	Define and describe the activities involved in making a job analysis.	
15.27	Discuss potential problems in evaluating employees and methods to avoid problems.	
15.28	Discuss strategies managers may use to build and sustain high morale and motivation.	
15.29	Describe methods of direct and indirect compensation.	
15.30	Describe various employee relations practices.	
15.31	Summarize strategies to improve personal and organizational communication.	
15.32	Discuss the role of information systems in the control system.	
15.33	Discuss the steps in the basic decision making process.	
15.34	Describe several factors that influence decision-making.	
15.35	Distinguish among management functions.	
15.36	Demonstrate knowledge of the relationship between authority and responsibility to task accomplishment.	
15.37	Select the most effective communication systems.	
15.38	Identify problems and make an appropriate decision.	
16.0	Identify legal and ethical issues for e-Business. – The student will be able to:	
16.01	Describe the procedure to obtaining protection under intellectual property law.	
16.02	Describe and recognize material that is defamatory.	
16.03	Explain the right of publicity and the right of privacy.	
16.04	Explain copyright assignment and the Visual Artists Rights Act.	
16.05	Discuss licensing and registration issues.	
16.06	Describe the importance in choosing a strong trademark.	
16.07	Understand basic laws that apply to e-commerce.	
16.08	Discuss the permission required for linking, revenue-sharing agreements, and liability issues pertaining to linking.	
16.09	Explain other liability issues for ISPs.	
16.10	Differentiate trademark protection and trade secret protection.	
17.0	Accounting and finance activities. – The student will be able to: 	
17.01	Identify and understand accounting and financial concepts. 	
17.02	Describe and use financial analysis tools.	
17.03	Perform standard accounting and bookkeeping functions.	
17.04	Understand the impact and implications of federal auditing guidelines.	
18.0	Perform marketing activities for e-Business. – The student will be able to: 	
18.01	Discuss what marketing is and why it is important to organizations and individuals.	
18.02	Describe the key decisions in the development of corporate strategy.	
18.03	Recognize the outcomes of consumers' decisions to purchase or not to purchase and how these affect marketing success.	
18.04	Define and explain market segmentation, target markets, and product differentiation and positioning.	
18.05	Describe the issues involved in product and brand positioning.	
18.06	Differentiate between consumer and business products.	
18.07	Describe the way marketing research is used in the new-product development process.	
18.08	Identify many of the influences on marketers' pricing decisions.	
18.09	Explain how consumers form perceptions of quality and value.	
18.10	Explain the functions and key activities of marketing channels.	
18.11	Distinguish between direct and indirect marketing channels.	
18.12	Explain the key elements of the marketing communications process.	
18.13	Describe the key activities in sales management.	
18.14	Explain the difference between e-Business, e-commerce, and e-marketing.	

Security Specialization	
19.0	Design, develop and implement physical, network, host, application and user security systems for e-Business. – The student will be able to:	
19.01	Explain use and purpose of security policies.	
19.02	Conduct a security audit.	
19.03	Control access to systems, resources and data.	
19.04	Explain and manage system security in common operating systems.	
19.05	Describe concepts of web servers and their role in the network.	
19.06	Design, implement and maintain a web server.	
19.07	Explain how documents and files are stored on a web server.	
19.08	Describe different methods for projecting future traffic on a web server.	
19.09	Identify the necessary steps to ensure reliability and response of the server.	
19.10	Describe and implement the process for effectively organizing a web site.	
19.11	Implement search engine optimization techniques.	
19.12	Set up the web server so that dynamic content can be provided to users of the web site.	
19.13	Analyze server log files to determine trends in web server utilization.	
19.14	Identify vulnerabilities in Internet protocols and counter-measures for securing them.	
19.15	Properly configure and describe the operation of naming and directory services.	
19.16	Describe the operation of authentication and auditing services protocols and how to effectively secure them.	
19.17	Describe the operation of administrative services protocols and how to effectively secure them.	
19.18	Describe the operation of the IP Security protocol.	
20.0	Maintain and monitor security policies. – The student will be able to:	
20.01	Identify basic network security.	
20.02	Describe purpose and use of packet sniffing, firewalls and proxies.	
20.03	Define web server security.	
20.04	Protect against the risks of directory browsing.	
20.05	Assess client security issues.	
20.06	Install and configure network security tools.	
20.07	Describe authentication and identification schemes.	
20.08	Define secure software.	
20.09	Describe the use and purpose of encryption.	
20.10	Define the advantages of Secure Socket Layer (SSL).	
20.11	Define certificate authority.	
20.12	Identify basic aspects of intrusion detection and steps to protect the web server from these threats.	
20.13	Describe cryptographic attack models.	
20.14	Describe the secret key and public key encryption methodology.	
20.15	Use hashing techniques.	
20.16	Use digital signatures in a network environment.	
20.17	Use authentication processes in heterogeneous environments.	
20.18	Create secure environment through defensive programming.	
20.19	Explain the basic elements of Security Testing and Auditing.	
20.20	Describe the capabilities of effective signature filter techniques.	
20.21	Explain the importance of architectural design detection of intrusions.	
20.22	Define and utilize various network based Intrusion Detection Solutions (IDS).	
20.23	Explain intrusion detection and denial of service.	
20.24	Issue and manage digital certificates.	

Software Specialization	
19.0	Use various programming software applications, languages and protocols for e-Business environment. – The student will be able to:	
19.01	Describe Internet Protocols.	
19.02	Explain how applets differ from applications in terms of program form, operating context, and how they are started.	
19.03	Describe and use single- and multi-dimensional arrays.	
19.04	Create classes that use inheritance aspects of the object-oriented paradigm.	
19.05	Describe the error handling constructs.	
19.06	Write a program that reads and writes text files.	
19.07	Understand the hierarchy of classes designed for aggregate data.	
19.08	Identify deprecated classes, and explain how to migrate.	
19.09	Explain and use event handling in a GUI.	
19.10	Differentiate between client-side scripting and server-side scripting.	
19.11	Manipulate the objects contained in the Document Object Model (DOM).	
19.12	Use variables, constants, and arithmetic operators to create valid arithmetic expressions.	
19.13	Dynamically alter the sequence of code execution.	
19.14	Use built-in functions as well as create custom functions, subroutines, and procedures within software using scripting languages.	
19.15	Create server pages using languages.	
19.16	Write programs in a language that implement network connection objects.	
19.17	Create and use server-side include files.	
19.18	Understand appropriate use of and demonstrate ability to incorporate and utilize cookies in e-Business software. 	
19.19	Integrate standard object model components with server pages. 	
19.20	Create web page using data from a database.	
19.21	Implement programs that use local or remote databases with standard protocols.	
19.22	Use a scripting language on the server side of a distributed program.	
19.23	Use a scripting language on the client side of a distributed program.	
19.24	Implement levels of security in distributed software applications.	
19.25	Read simple UML diagrams, and create UML documents that model programs.	
19.26	Use built-in objects for error handling, file creation, and dictionary access in e-Business software.	
19.27	Understand the use of client-side operating system tools.	
19.28	Produce software that can interface with operating system services used to broadcast messages within a domain.	
19.29	Utilize appropriate operating system interfaces to redirect output.	
19.30	Describe various name space models.	
19.31	Register and query a service.	
19.32	Use transport service providers and name space service providers.	
19.33	Explain and implement XML-related technologies. 	
19.34	Explain and use the different elements that make code easier to read.	
19.35	Explain and use the different data types available in scripting languages.	
19.36	Explain and use standard control structures such as repetition, selection, and sequence in the appropriate programming language.	
19.37	Output data from scripting language.	
19.38	Explain the benefits of using subroutines and libraries in code.	
19.39	Debug code from scripting languages.	
19.40	Explain basic Internet and server-side scripting security issues and common techniques to fix them.	
19.41	Use a scripting language to create and manage form data submitted over the Internet.	
19.42	Examine the use of shopping carts on the Internet and how scripting languages can be used in these applications.	
19.43	Examine the use of auctions via the Internet and scripting languages.	
19.44	Understand industry standard program design techniques.	
19.45	Develop the logic for a program using both flowcharting and pseudo code.	
19.46	Develop looping and nested looping logic.	
19.47	Develop the logic of: three-level control break program, an extract program, an edit program, a file matching and an update program.	
20.0	Develop software applications for e-Business environment. – The student will be able to:	
20.01	Design software applications that are accessible by a variety of wireless and wired devices.	
20.02	Explain alternatives to create dynamic content.	
20.03	Integrate the push model of information delivery.	
20.04	Use operating system services such as a personal web server for database development.	
20.05	Explain server security and permissions.	
20.06	Evaluate the advantages/disadvantages of different server platforms.	
20.07	Explain scripting concepts and syntax.	
20.08	Connect common databases using standard protocols.	
20.09	Display data from a database using a Web interface.	
20.10	Write and modify a database record using a Web interface.	
20.11	Enable Web security features.	
20.12	Design and implement a basic shopping cart application.	

Technology Specialization	
19.0	Perform web server management activities. – The student will be able to:	
19.01	Perform console management in the author and user mode.	
19.02	Create and navigate a custom management console.	
19.03	Create new user accounts.	
19.04	Implement groups into a domain.	
19.05	Change the domain mode.	
19.06	Manage software settings, scripts, and security settings.	
19.07	Manage administrative templates.	
19.08	Manage folder redirection.	
19.09	Configure and administer network printers.	
20.0	Support e-Business applications and product development. – The student will be able to:	
20.01	Identify the different components to systems development life cycle and how they are interrelated.	
20.02	Identify deliverables for user project and build subprojects within lifecycle components.	
20.03	Create physical structure of web-based architecture.	
20.04	Create requirements for business request, develop web components necessary to satisfy request and test for acceptance.	
20.05	Use web browser and web authoring tools.	
20.06	Write required queries to get required answer sets.	
21.0	Maintain network infrastructure. – The student will be able to:	
21.01	Identify Web server hardware and discus performance evaluation.	
21.02	Describe security threat countermeasures, including anti-virus software and encryption.	
21.03	Identify basic components of electronic payment systems.	
21.04	Identify how to create and maintain an effective Web presence and brand.	
21.05	Describe various Electronic Data Interchange components.	
21.06	Define and explain virtual communities and Web portals.	
21.07	Identify challenges of a global business regarding culture, legal and financial impacts, and differing languages.	
21.08	Identify the planning stages of the e-Business project.	
22.0	Design, integrate and deploy e-Business systems. – The student will be able to:	
22.01	Describe the lifecycle of an e-Business.	
22.02	Explain Web site information architecture design principles.	
22.03	Identify e-Business systems development strategies.	
22.04	Explain integration with LDAP, Messaging, and Collaboration.	
22.05	Identify and describe the use of Meta Directories, Content Syndication, Single Sign-on, and Search Engines.	
22.06	Identify deployment strategies and Middleware.	
22.07	Identify Application Server Systems Architectures.	
22.08	Explain Transaction Processing (TP) monitor systems architecture.	
22.09	Identify integration solutions.	
23.0	Perform technical requirements to support UNIX operating system. – The student will be able to:	
23.01	Explain basic command syntax for approximately 100 common shell commands governing the file-system, printing and process control.	
23.02	Identify and use the editors.	
23.03	Schedule and reprioritize processes.	
23.04	Use commands to get information and communicate with remote users.	
23.05	Search for strings of text in files using shell meta-characters.	
23.06	Use common tools to generate reports or filter text.	
23.07	Use shell scripts to control flow, input, output and jobs.	
23.08	Troubleshoot system problems.	
24.0	Maintain systems quality and perform testing activities. – The student will be able to:	
24.01	Identify the advantages and disadvantages of client-server computing.	
24.02	Establish controls in a client-server framework.	
24.03	Explain software testing methodology.	
24.04	Describe the planning, executing and controlling of the testing process.	
24.05	Perform Graphical User Interface testing.	
24.06	Explain the server applications testing processes.	
24.07	Explain testing in a networked application environment.	
24.08	Incorporate cross-level functional testing within a data-driven framework-based environment.	
24.09	Use client-server testing metrics.	
24.10	Explain testing integration on the desktop.	
24.11	Explain testing for web-based client-server applications.	
24.12	Select and use appropriate automated test tools.	

Business Specialization	
19.0	Perform management activities to support human resources in an e-Business environment. – The student will be able to:	
19.01	Identify career choice in human resources.	
19.02	Describe the components of the job requirement and analysis process.	
19.03	Describe the important elements of effective human resource planning.	
19.04	Discuss the performance appraisal and the uses of the performance appraisal.	
19.05	Compare training options available to organizations.	
19.06	Discuss strategies to improve organizational performance.	
19.07	Describe various ways of compensating employees.	
19.08	Summarize the legal regulations of compensation systems.	
19.09	Explain the importance of retaining employees.	
19.10	Discuss the importance of safety and health laws and standards.	
19.11	Describe how to create a safe and healthy work environment.	
19.12	Describe labor relations and collective bargaining.	
20.0	Perform activities to enhance supply chain management. – The student will be able to:	
20.01	Explain the electronic environment of the supply chain.	
20.02	Explain the importance of information in an integrated supply chain.	
20.03	Explain the technological applications for supply chain management.	
20.04	Discuss how to engineer or reengineer the supply chain for optimal materials planning and handling.	
20.05	Explain how relationships are important to the supply chain.	
20.06	Explain the importance of suppliers in the supply chain.	
20.07	Describe how to resolve conflicts in the supply chain.	
20.08	Explain the laws and regulations regarding "order taking".	
20.09	Describe the components involved in an international supply chain management system.	
21.0	Use various models and strategies for e-Business. – The student will be able to:	
21.01	Explain the components, linkages, and evaluation of Business Models and their relationship with e-Business.	
21.02	Describe the competitive environment and how it can affect an Internet business.	
21.03	Describe the current strengths, weaknesses, opportunities, and threats to Internet business.	
21.04	Describe the limitations to transactions over the Internet.	
21.05	Describe the process of valuing and financing an Internet start-up.	
21.06	Describe macro environments and the impact on performance.	
21.07	Explain the differences between incumbents and new entrants.	
22.0	Perform customer service techniques for e-Business. – The student will be able to:	
22.01	Define customer service.	
22.02	Discuss solutions to overcoming obstacles in customer service.	
22.03	Define service culture in organizations.	
22.04	Describe management's role in customer service formulation.	
22.05	Describe employee empowerment and its importance in providing good customer service.	
22.06	Explain the role of communicating in customer service.	
22.07	Determine strategies for working with various customer behaviors.	
23.0	Perform selling techniques for e-Business. – The student will be able to:	
23.01	Describe the relationship of personal selling to market-driven economies.	
23.02	Identify career opportunities in the field of selling.	
23.03	Explain the importance of relationship skills in personal selling.	
23.04	Explain the importance of projecting a positive self-image.	
23.05	Discuss communication-style bias and how it influences the relationship process.	
23.06	Identify reasons why salespeople and customers benefit from thorough product knowledge.	
23.07	List major sources of product information.	
23.08	Discuss the evolving role of strategic selling.	
23.09	Discuss the factors that influence people to make buying decisions.	
23.10	Explain how to plan a sales presentation.	
23.11	List criterion for qualifying and organizing prospects.	
23.12	List guidelines for effective demonstrations.	
23.13	Outline general strategies for negotiating buyer resistance.	
23.14	Describe the proper attitude to display toward closing the sale.	
23.15	List guidelines for closing the sale.	
23.16	Explain how customer service can stimulate repeat business and referrals.	
23.17	Describe how to properly handle activities that are part of the customer service program.	
23.18	Describe the functions of a sales manager.	
23.19	Explain how to manage time wisely.	
23.20	List factors that influence the ethical conduct of sales personnel.	
23.21	List and describe the functions of telemarketing.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the appropriate career and technical student organizations for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

Articulation

To be transferable statewide between institutions, this program must have been reviewed, and a “transfer value” assigned the curriculum content by the appropriate Statewide Course Numbering System discipline committee.  This does not preclude institutions from developing specific articulation agreements with each other. 

The following industry certifications have been approved by the Florida State Board of Education for statewide articulation credit into this degree program.  

Certified Internet Web (CIW) – E-Commerce Designer (PROSO003) – 3 credits
CompTIA Security+ (COMPT003) – 3 credits

For details on articulation agreements which correlate to programs and industry certifications refer to http://www.fldoe.org/workforce/dwdframe/artic_frame.asp .

Program Length

The AS degree requires the inclusion of a minimum of 15 credits of general education coursework according to SACS, and it must be transferable according to Rule 6A-14.030 (2), F.A.C.  The standard length of this program is 63 credit hours according to Rule 6A-14.030, F.A.C.

Certificate Programs

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).  This AS degree program includes the following College Credit Certificates:

E-Business Security Technical Certificate (0552120102) – 24 credit hours
E-Business Software Technical Certificate (0552120103) – 21 credit hours
E-Business Technical Certificate (0552120101) – 24 credit hours
E-Business Technology Technical Certificate (0552120104) – 21 credit hours
E-Business Ventures Technical Certificate (0552120105) – 24 credit hours

Standards for the above certificate programs are contained in separate curriculum frameworks.