2018 – 2019
Florida Department of Education
Curriculum Framework 

Program Title:	Network Enterprise Administration
Career Cluster:	Information Technology

CCC	
CIP Number	0511100113	
Program Type	College Credit Certificate (CCC)	
Program Length	Primary:  32 credit hours; Secondary:  29 credit hours	
CTSO	Phi Beta Lambda, BPA  	
SOC Codes (all applicable) 	15-1142 – Network and Computer Systems Administrators	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Network Systems Technology AS degree program (1511100112).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate an understanding of computer network maintenance and support.
02.0	Demonstrate understanding of networking fundamentals.
03.0	Demonstrate an understanding of operating systems.
04.0	Demonstrate an understanding of network security fundamentals.
05.0	Demonstrate an understanding of the directory infrastructure and installation.
06.0	Demonstrate an understanding of group policy.
07.0	Demonstrate an understanding of implementing sites to manage active directory replication.
08.0	Demonstrate an understanding of maintaining directory availability.
09.0	Demonstrate how to install and deploy a server operating system.
10.0	Demonstrate how to provide infrastructure services.
11.0	Demonstrate how to provide file and print services.
12.0	Demonstrate how to provide remote and wireless network access.
13.0	Demonstrate how to monitor and maintain network servers and services.
14.0	Demonstrate an understanding of securing data transmission and authentication.
15.0	Demonstrate an understanding of planning for business continuity and high availability.
16.0	Demonstrate workplace-readiness skills.

2018 – 2019
Florida Department of Education
Student Performance Standards

Program Title:	Network Enterprise Administration
CIP Number:		0511100113
Program Length:	Primary:  29 credit hours; Secondary:  26 credit hours
SOC Code(s):		15-1142

This certificate program is part of the Network Systems Technology AS degree program (1511100112).  At the completion of this program, the student will be able to:	
01.0	Demonstrate proficiency in basic computer network maintenance and support. – The student will be able to:	
01.01	Describe the main computer components and their functions.	
01.02	Describe the operation of computer systems, including input and output systems, file systems, device management, program loading and execution and data storage.	
01.03	Demonstrate the safe and ethical use of computers.	
01.04	Demonstrate proficiency in connecting to and safely using the Internet.	
01.05	Describe emerging computer technologies and discuss their potential impact.	
01.06	Implement proper procedures for handling and safeguarding equipment.	
01.07	Describe procedures for proper disposal of computer components.	
01.08	Install, configure, maintain and secure computer systems and peripherals following institutional protocol.	
01.09	Configure and update firmware and ROM-BIOS.	
01.10	Implement work order procedures.	
01.11	Design and implement systems redundancy and data backups.	
01.12	Describe effective troubleshooting strategies and techniques to resolve basic hardware, software, and network problems.	
01.13	List the steps in problem solving.	
01.14	Recognize and resolve basic computer configuration problems.	
02.0	
Demonstrate a fundamental understanding of computer networking. – The student will be able to:	
02.01	Explain the use of binary numbers and perform binary arithmetic.	
02.02	Describe current network environments.	
02.03	Describe network communications and architecture.	
02.04	Identify network components, media, connectors, applications and protocols.	
02.05	Compare and contrast the OSI and TCP/IP reference models and their layers.	
02.06	Identify and describe current relevant IEEE network standards.	
02.07	Create an IP addressing scheme using Variable Length Subnet Masks (VLSM) and Classless Inter-Domain Routing (CIDR).	
02.08	Identify and discuss issues related to networked environments, such as security, access control, fair use, privacy and redundancy.	
02.09	Identify and discuss issues related to naming conventions for user IDs, email, passwords, and network hosts and devices.	
02.10	Identify standard network topologies and describe the advantages and disadvantages of each topology.	
02.11	Describe the major functions of LAN protocols.	
02.12	Explain the functions of wireless components, standards, hardware, software, and infrastructure design.	
02.13	Configure and manage the TCP/IP protocol stack.	
02.14	Describe how TCP and UDP Port addresses, IP addresses, and MAC addresses function, and how they are used to deliver data across the network.	
02.15	Identify emerging technologies and discuss related technical issues.	
02.16	Design a local area network (LAN), including the specification of architecture, hardware and software.	
02.17	Identify the advantages and use of virtual local area networks (VLANs).	
02.18	Identify and explain wide area network (WAN) concepts.	
02.19	Plan, configure and test a small network and establish baselines.	
02.20	Describe the major functions of network server software components.	
02.21	Install applications on a server and configure clients for network access.	
03.0	
Demonstrate an understanding of common operating system concepts and associated practices. – The student will be able to:	
03.01	Describe the components and functions of major operating systems.	
03.02	Compare and contrast major functions and features of current network operating systems (including directory services).	
03.03	Install, configure and update client and server operating systems.	
03.04	Describe the purpose and uses of computer virtualization.	
03.05	Manage device drivers and software for peripheral devices.	
03.06	Manage the network and firewall settings of a client.	
03.07	Use an operating system for activities such as data and file management.	
03.08	Identify current systems utilities and describe their functions.	
03.09	Use system software to perform routine maintenance tasks such as backup and hard drive defragmentation.	
03.10	Create, use, maintain, backup and restore system configuration files.	
03.11	Describe procedures for uninstalling operating system software.	
03.12	Install and configure client software for connecting to LANs, WANs, and the Internet.	
03.13	Demonstrate knowledge of basic troubleshooting methodology.	
04.0	Demonstrate fundamental proficiency in network security essentials. – The student will be able to:	
04.01	Describe common security threats to, and vulnerabilities of, computer systems and the corresponding best practices for mitigation.	
04.02	Define and describe malicious software and techniques to protect systems from its effects.	
04.03	Describe Denial of Service attacks and means to defend against them.	
04.04	Identify the risks and techniques of data loss and its prevention.	
04.05	Describe the principles and techniques of securing data storage and transmission.	
04.06	Identify current encryption and authentication standards.	
04.07	Implement security policies, including compliance and operational security.	
04.08	Enable access control, identity management and security logging.	
04.09	Manage client and network system security software and related updates.	
04.10	Describe the functions and characteristics of firewalls.	
04.11	Perform a ping sweep to identify network hosts.	
04.12	Perform a port scan to probe network hosts for open TCP and UDP ports.	
04.13	Describe the purpose and operation of network protocol analyzers.	
04.14	Utilize a network protocol analyzer to capture and analyze network traffic for security issues.	
05.0	Demonstrate an understanding of the directory services infrastructure and installation. – The student will be able to:	
05.01	Describe the architecture of Active Directory.	
05.02	Discuss how Active Directory works.	
05.03	Describe the Active Directory design, plan, and implementation processes.	
05.04	Create a forest and domain structure.	
05.05	Configure the Domain Name Service (DNS) in an Active Directory environment.	
05.06	Raise the functional level of a forest and a domain.	
05.07	Create trust relationships between domains.	
05.08	Create, manage, and delegate administrative control for organizational units.	
06.0	Demonstrate an understanding of group policy. – The student will be able to:	
06.01	Create and configure group policy objects (GPOs).	
06.02	Configure group policy refresh rates and group policy settings.	
06.03	Manage GPOs.	
06.04	Verify and troubleshoot group policy.	
06.05	Delegate administrative control of group policy.	
06.06	Plan a group policy strategy for the enterprise.	
06.07	Configure, deploy and maintain applications using group policy, System Center tools and Terminal Services.	
06.08	Monitor and maintain security policies.	
06.09	Prepare and implement group policy strategy and backup/recovery of group policy objects.	
07.0	Demonstrate an understanding of implementing sites to manage Active Directory replication. – The student will be able to:	
07.01	Discuss directory services replication.	
07.02	Design and document site topology.  	
07.03	Manage site topology.	
07.04	Troubleshoot replication failures.	
07.05	Plan, create and configure a site.	
07.06	Implement the global catalog in Active Directory.	
07.07	Plan and determine the placement and type of domain controllers in Active Directory.	
07.08	Identify the various Operations Master Roles.	
07.09	Plan the placement of Operations Masters.	
07.10	Transfer and seize Operations Master Roles.  	
08.0	Demonstrate an understanding of maintaining Active Directory services availability. – The student will be able to:	
08.01	Create an Active Directory implementation plan for a business enterprise.	
08.02	Implement the Active Directory infrastructure for a business enterprise.	
08.03	Describe the maintenance of the Active Directory.	
08.04	Move and defragment an Active Directory database.	
08.05	Back up and restore a Active Directory.	
08.06	Monitor an Active Directory.	
09.0	Demonstrate how to install and deploy a server operating system. – The student will be able to:	
09.01	Identify server operating system (OS) versions, editions, features and capabilities.	
09.02	Assess server installation readiness by inventorying hardware.	
09.03	Describe the methods, options and requirements for a Windows server installation and upgrade.	
09.04	Perform an attended and an unattended OS installation.	
09.05	Configure basic network settings.	
09.06	Configure storage.	
09.07	Configure operating systems licensing.	
09.08	Describe, identify and choose server roles and role services.	
09.09	Perform a system review and troubleshoot installation issues.	
09.10	Document the system installation.	
09.11	Automate server deployments using unattended installation tools and Windows.	
09.12	Implement deployment services.	
10.0	Demonstrate how to provide infrastructure services. – The student will be able to:	
10.01	Describe the purpose and function of Dynamic Host Configuration Protocol (DHCP).	
10.02	Install, configure, and authorize the DHCP server role.	
10.03	Manage, backup and restore the DHCP Database.	
10.04	Configure the DHCP Relay Agent.	
10.05	Describe the DNS name resolution process.	
10.06	Configure DNS zones, records and replication.	
10.07	Integrate DNS servers with Active Directory.	
10.08	Configure name resolution for client computers.	
11.0	Demonstrate how to provide file and print services. – The student will be able to:	
11.01	Design a file sharing strategy.	
11.02	Install the file and print server roles and services.	
11.03	Manage file sharing security, encryption, redundancy, and offline access.	
11.04	Manage disk quotas, file screening and shadow copy services.	
11.05	Backup and restore files.	
11.06	Configure Distributed File System (DFS) roots, targets and replication.	
11.07	Identify and install print drivers.	
11.08	Manage printer security, priorities, schedules and pools.	
11.09	Publish printers and file shares to Active Directory.	
11.10	Monitor and troubleshoot print and file services.	
12.0	Demonstrate how to provide remote and wireless network access. – The student will be able to:	
12.01	Compare and contrast remote access protocols, wireless standards and network authentication methods.	
12.02	Configure static and dynamic routing, Network Address Translation (NAT) and Internet Connection Sharing (ICS).	
12.03	Configure remote access services, protocols and policies, conditions and settings.	
12.04	Configure Remote Access Dial-In User Service (RADIUS).	
12.05	Configure wireless clients with Group Policy.	
12.06	Monitor and troubleshoot remote access and wireless connections.	
13.0	
Demonstrate how to monitor and maintain network servers and services. – The student will be able to:	
13.01	Monitor and compare network and server performance data to establish and document baselines, isolate problems and optimize performance, adaptability, and scalability.	
13.02	Optimize traffic flow conditions on network connections based on analysis of traffic types, characteristics and user needs.	
13.03	Monitor event logs for information, errors and warnings.	
13.04	Maintain system documentation and service histories.	
13.05	Configure server and client settings to implement patch management strategy.	
13.06	Develop strategies for remote server management using command-line and GUI tools.	
14.0	Demonstrate an understanding of securing data transmission and authentication. – The student will be able to:	
14.01	Explain the social, ethical and technical issues regarding data integrity and confidentiality. 	
14.02	Secure network traffic using IPSec.	
14.03	Configure network authentication.	
14.04	Install, configure and manage certificate services.	
14.05	Describe and deploy a network access protection strategy.  	
14.06	Configure firewall settings.	
14.07	Identify ports and protocols and create filters for incoming and outgoing traffic.	
15.0	Demonstrate an understanding of planning for business continuity and high availability. – The student will be able to:	
15.01	Discuss virtualization architectures.	
15.02	Estimate data storage requirements.	
15.03	Select a storage technology.	
15.04	Plan for storage fault tolerance.	
15.05	Develop strategies to ensure application and service availability.	
15.06	Plan for backup and recovery of data, servers, and directory services.	
16.0	Demonstrate workplace-readiness skills. – The student will be able to:	
16.01	Understand the value of proper communication in the classroom and workplace environment.  Follow oral and written instructions.	
16.02	Participate in group discussions as a member and as a leader.	
16.03	Understand the importance of self-motivation and responsibility in completing assigned tasks.	
16.04	Choose appropriate actions in situations requiring effective time management.	
16.05	Apply principles and techniques for being a productive, contributing member of a team.	
16.06	Discuss the ethical aspects of intellectual property rights and licensing issues. 	
16.07	Identify and discuss issues contained within professional codes of conduct.	
16.08	Use appropriate communication skills, courtesy, manners, and dress in the workplace.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml