2018 – 2019
Florida Department of Education
Curriculum Framework 

Program Title:	Information Technology Analysis
Career Cluster:	Information Technology

CCC	
CIP Number	0511010312	
Program Type	College Credit Certificate (CCC)	
Program Length	Primary: 27 credit hours; Secondary: 28 credit hours	
CTSO	Phi Beta Lambda, BPA 	
SOC Codes (all applicable) 	15-1121 – Computer Systems Analysts	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Computer Information Technology AS degree program (1511010307).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster.

The content includes but is not limited to microcomputer oriented operating procedures, software applications packages, and hardware in order to select the appropriate information technology equipment for a particular microcomputer-based work environment; install information technology equipment, troubleshoot information technology equipment, support information technology users. 

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate how to use current productivity software applications and tools including word processing, spreadsheets, database, presentation software, email, and internet browser applications.
02.0	Install, configure, upgrade and troubleshoot computer hardware.
03.0	Install, configure and troubleshoot software system and device driver software and implement basic security measures.
04.0	Demonstrate knowledge of networking technologies.
05.0	Foundations of project management.
06.0	Perform customer service skills.
07.0	Perform systems monitoring activities.
08.0	Perform computer information systems analysis activities.

2018 – 2019
Florida Department of Education
Student Performance Standards

Program Title:	Information Technology Analysis
CIP Number:		0511010312
Program Length:	Primary:  27 credit hours; Secondary:  28 credit hours
SOC Code(s):		15-1121

This certificate program is part of the Computer Information Technology AS degree program (1511010307).  At the completion of this program, the student will be able to:	
01.0	Demonstrate how to use current productivity software applications and tools including word processing, spreadsheets, database, presentation software, email, and internet browser applications. – The student will be able to:	
01.01	Distinguish between appropriate and inappropriate use of technology in a professional or academic setting.	
01.02	Distinguish between legal and illegal file-sharing practices.	
01.03	Identify the ways in which a virus can infect electronic devices. 	
01.04	Describe common threats to the security of electronic devices.	
02.0	Install, configure, upgrade and troubleshoot computer hardware. – The student will be able to:	
02.01	Describe the architecture and operation of a typical computer system.	
02.02	Describe the use of binary numbers to represent instructions and data and the hardware implications. 	
02.03	Identify various coding schemes including ASCII and other data types.	
02.04	Describe and identify motherboards and their components.	
02.05	Describe the features and types of computer form factors, chassis, power supplies and cooling devices.	
02.06	Describe and identify mass storage devices.	
02.07	Distinguish between the different display devices and their characteristics.	
02.08	Summarize the function and types of adapter and interface cards.	
02.09	Construct and configure a computer system from individual components.	
02.10	Install, configure, optimize, and upgrade components in portable devices.	
02.11	Perform file and system management tasks.	
02.12	Perform the installation, configuration, optimization, maintenance, and upgrading of printers and other peripheral devices.	
02.13	Troubleshoot new and existing computers and peripheral devices, and document the problems discovered and the solutions implemented.	
02.14	Troubleshoot client-side network connectivity issues using appropriate tools.	
02.15	Identify potential hazards and implement proper safety procedures, including electrostatic discharge (ESD) precautions and professional operational procedures, safe work environment and equipment handling.	
03.0	Install, configure and troubleshoot software system and device driver software and implement basic security measures. – The student will be able to:	
03.01	Describe the various types of device drivers used by operating systems and the utilities used to install, configure, manage, upgrade and troubleshoot system devices.	
03.02	Describe the device and driver installation process.	
03.03	Identify, install, configure, and troubleshoot device drivers.	
03.04	Verify digital signatures of device drivers.	
03.05	Configure driver policies.	
03.06	Describe the security tools and features in operating systems and how to access them to perform a security audit and update.	
03.07	Install, configure and monitor firewalls to block dangerous incoming and outgoing network traffic.	
03.08	Install, configure and monitor anti-virus software.	
03.09	Perform anti-virus and other security scanning activities to prevent the infiltration of spyware and other malicious software.	
03.10	Install, configure and monitor updates, and perform system audits.	
03.11	Install, configure, upgrade, monitor and optimize security measures and policies.	
03.12	Perform preventive maintenance and activity monitoring for computer and network security.	
04.0	Demonstrate knowledge of networking technologies. – The student will be able to:	
04.01	Identify the advantages and disadvantages of networked and non-network environments.	
04.02	Describe current networked environments, such as peer-to-peer and client/server.	
04.03	Identify and discuss issues such as security, privacy and redundancy related to networked environments.	
04.04	Identify and discuss issues related to naming conventions for domains, hosts, users, email, and network devices.	
04.05	Differentiate between telecommunications and data communications.	
04.06	List and define the layers in the OSI and TCP/IP network protocol models.	
04.07	Identify and describe current relevant IEEE network standards.	
04.08	Describe and illustrate the typical logical and physical network topologies, and explain the advantages and disadvantages of each topology.	
04.09	Describe the major functions and implementation of LAN hardware protocols such as Ethernet, and identify the physical components currently in use.	
04.10	Describe the LAN software protocols in current use.	
04.11	Discuss the characteristics of IP addresses and MAC addresses, and mapping between protocol addressing schemes.	
04.12	Differentiate between hardware used to implement different network topologies, including bus, ring and star.	
04.13	Identify and describe the current cable technologies, including shielded and unshielded twisted-pair, coaxial, and fiber optic, and their features including bandwidth, performance, plenum characteristics, and interference rejection.	
04.14	Describe current wireless technologies including Wi-Fi, blue tooth, satellite, microwave, radio and infrared.	
04.15	Describe the advantages and disadvantages of wireless and cable technologies, and identify the environments best suited for each technology.	
04.16	Describe the functions and characteristics of network connectivity hardware, included hubs, repeaters, bridges, switches, access units, routers, and gateways.	
04.17	Describe the hardware needed to connect a local area network to a wide area network and the Internet.	
04.18	Compare and contrast major functions and features of current network operating systems, including directory and other services.	
04.19	Describe the major functions of network server hardware and software components.	
04.20	Install and configure a network server, including the installation of network hardware and software.	
04.21	Describe the major functions of network client hardware and software components.	
04.22	Install and configure network client software on multiple computer platforms with support for multiple network protocols.	
04.23	Describe the function of network storage devices and other peripherals, including NAS, SAN, RAID, tape backup, printers, telecommunications devices, scanners, copiers, imaging devices, and document center equipment.	
04.24	Install and configure storage devices and other peripherals with network access.	
04.25	Install, configure, update and troubleshoot network drivers for network hosts and peripherals.	
04.26	
Configure and troubleshoot network protocol stacks.	
04.27	Describe the characteristics of the current wide area network technologies and determine the most suitable WAN technology for a given situation.	
05.0	Foundations of project management. – The student will be able to:	
05.01	Describe the steps in planning and managing a project.	
05.02	Define an implementation schedule for a project.	
05.03	Participate in group discussions.	
05.04	Choose appropriate actions in situations that require effective time management.	
05.05	Describe a project life cycle from initiation to planning through execution, acceptance, support, quality, budgeting, and closure.	
05.06	Understand the factors contributing to risk management planning.	
05.07	Understand the cultural, social, international, political and physical aspects of the project environment.	
06.0	Perform customer service skills. – The student will be able to:	
06.01	Identify and recognize user’s state of mind and attitude.	
06.02	Determine the customer needs using system analysis strategies.	
06.03	Listen to the customer and ask appropriate questions.	
06.04	Maintain a professional demeanor when dealing with difficult customers.	
06.05	Provide suggested solutions using knowledge base.	
06.06	Project professional appearance and demeanor.	
06.07	Promote company services, products, and policies when appropriate.	
06.08	Use tact when dealing with customers and competitors.	
06.09	Maintain professional work ethics and follow policies and procedures.	
06.10	Respect customer work space/environment.	
06.11	Relate all information to customer in a manner that the customer can understand.	
06.12	Set realistic expectations when establishing deadlines for customer solutions.	
06.13	Communicate action plan including timelines.	
06.14	Recognize the existence of internal/external customers and follow appropriate guidelines for each.	
07.0	Perform systems monitoring activities. – The student will be able to:	
07.01	Create and review back up, server, application, resolution, and security logs.	
07.02	Create and review server logs.	
07.03	Create and review application logs.	
07.04	Create and review resolution logs.	
07.05	Create and review security logs.	
07.06	Track network performance.	
07.07	Identify problem trends and create resolution plans.	
07.08	Document statistical analysis and monitoring activities.	
08.0	Perform computer information systems analysis activities. – The student will be able to:	
08.01	Prepare appropriate systems and analysis charts and other visual aids.	
08.02	Describe the major steps in the systems development cycle.	
08.03	Perform basic business related tasks using the most appropriate software applications.	
08.04	Identify situations where software packages and/or custom developed packages need to be integrated with each other.	
08.05	Identify situations where software packages and/or hardware need to be integrated with software/hardware available on other types of computers.	
08.06	Select appropriate hardware devices to accomplish assigned tasks.	
08.07	Identify appropriate vendor sources for software, hardware and auxiliary supplies.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml