2017 – 2018
Florida Department of Education
Curriculum Framework 

Program Title:	Gaming Machine Repair Technician
Program Type:	Career Preparatory
Career Cluster:	Manufacturing

PSAV – Career Preparatory	
Program Number	J550100	
CIP Number	0647000001	
Grade Level	30, 31	
Standard Length	270 hours	
Teacher Certification	Refer to the Program Structure section	
CTSO	SkillsUSA	
SOC Codes (all applicable) 	49-9091 – Coin, Vending, and Amusement Machine Servicers and Repairers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	
Basic Skills Level	N/A	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the manufacturing career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the manufacturing career cluster. 

The content includes but is not limited to installation, configuration, operation, and maintenance of slot machines.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of two occupational completion points.

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44 (3)(b), F.S.
To teach the course(s) listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the PSAV program structure:

OCP	Course Number	Course Title	Teacher Certification	Length	SOC Code	
A	EER0320	Slot Machine Attendant	COMP SVC 7G
ELECTRONIC @7 7G
SLOT MACH TECH 7G
TEC ELEC @7 7G	90 hours	49-9091	
B	EER0321	Slot Machine Technician		180 hours	49-9091	

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students. These practices are not exclusive to a Career Pathway, program of study, discipline or level of education. Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate an understanding of the gaming machine industry
02.0	Demonstrate proficiency in basic laboratory practices
03.0	Understand the theory of operation of various types of gaming equipment
04.0	Demonstrate proficiency in knowledge of chapter 551, and chapter 61d-14f.a.c. of Florida Statutes
05.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas. 
06.0	Demonstrate proficiency in customer relations
07.0	Demonstrate an understanding of Casino Rules, Policies and Procedures
08.0	Demonstrate an understanding of Preparedness for "Common" Casino problems and failures on property
09.0	Demonstrate an understanding of Preparedness for "Serious" Casino problems and failures on property
10.0	Demonstrate an understanding of Preparedness Training
11.0	Demonstrate proficiency in electronic fundamentals
12.0	Demonstrate proficiency in soldering and basic laboratory practices
13.0	Demonstrate proficiency in basic direct current (DC) circuits
14.0	Demonstrate proficiency in alternating current (AC) circuits
15.0	Demonstrate proficiency in solid state devices
16.0	Demonstrate proficiency in fundamental microprocessors
17.0	Demonstrate proficiency in using electronic test equipment and procedures on electronic slot and video machines
18.0	Apply Computer and electronic principles to gaming machines
19.0	Casino Rules, Policies and Procedures
20.0	Troubleshoot and repair gaming machines

2017 – 2018
Florida Department of Education
Student Performance Standards

Program Title:	Gaming Machine Repair Technician
PSAV Number:	J550100

Course Number:  EER0320
Occupational Completion Point:  A 
Slot Machine Attendant – 90 Hours – SOC Code 49-9091

Course Description: 
The Slot Machine Attendant course prepares students for entry into the Gaming Machine Repair industry. Content emphasizes beginning skills and concepts as a recommended requisite. Students study the gaming machine industry, laboratory practices, gaming equipment, Florida Statutes related to the gaming, communication skills, customer relations, and casino related issues. 

CTE Standards and Benchmarks	
01.0	Demonstrate an understanding of the gaming machine industry--The student will be able to:	
01.01	Identify various gaming manufactures (i.e. IGT, Bally Technology, Williams Gaming, Aristocrat Leisure, Konami Gaming, AC Coin, Ainsworth, Aruze Gaming, Multimedia Games, Ortiz Gaming and Scientific Gaming).	
01.02	Discuss the difference between Class II and Class III slot machines.	
01.03	Understand the differences and similarities between older generation machines and newer generation machines.	
01.04	Understand how to identify machine types.	
01.05	Understand machine sub-assemblies:  name, function, and operation.	
01.06	Understand machine peripherals: printers, bill acceptors and player card assemblies.	
02.0	Demonstrate proficiency in basic laboratory practices--The student will be able to:	
02.01	Apply proper Occupational Safety Health Administration (OSHA) safety standards.	
02.02	Make electrical/voice/data connections.	
02.03	Identify and use hand tools properly including safety.	
02.04	Identify and use power tools properly including safety.	
02.05	Identify and use electronic instruments properly including safety.	
02.06	Demonstrate acceptable soldering and desoldering techniques including safety.	
02.07	Demonstrate electrostatic discharge (ESD) safety procedures.	
03.0	Understand the theory of operation of various types of gaming equipment--The student will be able to:	
03.01	Understand the operation of a three and five reel machines.	
03.02	Understand the operation of a video slot machines.	
03.03	Understand the operation of stand-alone, linked or WAN linked progressive machines.	
03.04	Understand the operation of a line game, buy pay and multiplier game machine.	
03.05	Understand the operation of a Black Jack gaming machine.	
03.06	Understand the operation of a Craps gaming machine.	
03.07	Understand the operation of a Roulette gaming machine. 	
03.08	Understand the operation of touch multi game machines.	
03.09	Understand the operation of the couples, Big Bertha and bonus electronic slot machines.	
03.10	Demonstrate proficiency in how to use tilt codes.	
03.11	Demonstrate proficiency in how to use test codes.	
03.12	Demonstrate proficiency in how to use block diagrams.	
04.0	Demonstrate proficiency in knowledge of chapter 551, and chapter 61d-14f.a.c. of Florida Statutes--The student will be able to:	
04.01	Achieve a passing grade on Florida Statute, Chapter 551 content.	
04.02	Achieve a passing grade on Chapter 61D-14 - F.A.C. content.	
04.03	Demonstrate knowledge of Federal Gaming Laws and Regulations as they pertain to gaming machines and the collection of taxes.	
04.04	Demonstrate knowledge of Indian Gaming Regulatory Act – IGRA.	
04.05	Demonstrate knowledge of Native American Gaming Commission – NAGC.	
04.06	Demonstrate knowledge of Seminole Indian Compact Authorization.	
04.07	Demonstrate knowledge of Florida Statute 550 – Para-Mutuel Wagering and 849 – Gambling.	
05.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas. -- The students will be able to:	
05.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
05.02	Locate, organize and reference written information from various sources.	
05.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
05.04	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
05.05	Apply active listening skills to obtain and clarify information.	
05.06	Develop and interpret tables and charts to support written and oral communications.	
05.07	Exhibit public relations skills that aid in achieving customer satisfaction.	
05.08	Demonstrate appropriate walkie-talkie communication skills.	
06.0	Demonstrate proficiency in customer relations--The student will be able to:	
06.01	Describe and demonstrate appropriate personal hygiene and professional attire.	
06.02	Describe and demonstrate the Hard and Soft skills of Customer Service.	
06.03	Describe and demonstrate needed Social Interactive skills.	
06.04	Describe and demonstrate effective listening techniques.	
06.05	Describe and apply techniques for instilling customer confidence and satisfaction.	
06.06	Describe and apply techniques for keeping the customer informed.	
06.07	Describe and apply effective follow-up techniques.	
06.08	Demonstrate discretion in interacting with customers in field and business environments.	
06.09	Demonstrate an understanding of basic conflict resolution.	
07.0	Casino Rules, Policies and Procedures. – The student will be able to:	
07.01	Understand “Standard Operating Procedures – SOPs” are dictated by Federal, State and Native American Laws, Statutes, Regulations, Codes, Compacts and Acts.	
07.02	Understand the Casinos have policies and rules on employees dress, behavior and interaction with customers.	
07.03	Understand the job requirements for a Slot Attendant.	
07.04	Understand the operation and functions in the various types of reel and video electronic gaming machines.	
07.05	Understand the “Standing Operating Procedures” for payout and Jackpots and the various forms associated with the wins.	
07.06	Understand the “Standard Operating Procedures” for clearing machines problems: such as; Tilts, printers jams, money jams and player card problems.	
07.07	Understand the “Standard Operating Procedures” for handling Comps.	
08.0	Preparedness for “Common” Casino problems and failures on property. – The student will be able to:	
08.01	Understand how to handle Customer behavior problems.	
08.02	Understand how to handle Customer health problems.	
08.03	Understand how to handle Customer cheating and scams.	
08.04	Understand how to handle other employee’s behavior problems.	
08.05	Understand how to handle other employee’s health problems.	
08.06	Understand how to handle other employee’s cheating and scams.	
08.07	Understand how to handle Network/Computer problems.	
08.08	Understand how to handle Communication problems.	
08.09	Understand how to handle Electrical/Power problems.	
08.10	Understand how to handle Liquid spills.	
09.0	Preparedness for “Serious" Casino problems and failures on property. – The student will be able to:	
09.01	Understand how to handle Customer involved in an accident (minor or major and inside or on property.)	
09.02	Understand how to handle small or large number of Customers becoming sick (possible food or air pollution problems).	
09.03	Understand how to handle the death of a Customer.	
09.04	Understand how to handle missing property of a Customer.	
09.05	Understand how to handle a robbery of the Casino or of a Customer.	
09.06	Understand how to handle a Fire on the property.	
09.07	Understand how to handle an Explosion or Bomb threat to the property.	
09.08	Understand how to handle various server weather conditions.	
10.0	Preparedness Training. – The student will be able to:	
10.01	Understand the need for constant technology updating.	
10.02	Understand the need for Customer Service skills.	
10.03	Understand the need for Social Interactive skills.	
10.04	Understand the need for Compulsive Gambling skills.	
10.05	Understand the need for when and how to use the Heimlich maneuver.	
10.06	Understand the need for when and how to use the CPR.	
10.07	Understanding the need for when and how to use the Automated External Defibrillator – AED.	
10.08	Understand the need for when and how to use basic First Aid.	
10.09	Understand the need for when and how to use a Fire Extinguisher.	

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Number:  EER0321
Occupational Completion Point:  B 
Slot Machine Technician – 180 Hours – SOC Code 49-9091

Course Description: 
The Slot Machine Technician course prepares students for entry into the Gaming Machine Repair industry. Content emphasizes beginning skills and concepts as a recommended requisite. Students study electronic fundamentals, soldering and laboratory practices, direct current (DC), alternating current (AC), solid state devices, microprocessors, electronic test equipment, gaming machines, and casino related issues.

CTE Standards and Benchmarks	
11.0	Demonstrate proficiency in electronic fundamentals--The student will be able to:	
11.01	Solve problems utilizing metric prefixes.	
11.02	Identify sources of electricity.	
11.03	Define voltage, current, resistance, power and energy.	
11.04	Apply Ohm’s law and power formulas.	
11.05	Read and interpret color codes and symbols to identify electrical/electronic components and values.	
11.06	Measure properties of a circuit using appropriate test equipment.	
11.07	Identify properties of an AC signal.	
11.08	Identify AC sources.	
11.09	Analyze and measure AC voltages using appropriate test equipment. 	
12.0	Demonstrate proficiency in soldering and basic laboratory practices--The student will be able to:	
12.01	Apply proper Occupational Safety Health Administration (OSHA) safety standards.	
12.02	Make electrical connections.	
12.03	Identify and use hand tools properly including safety.	
12.04	Identify and use power tools properly including safety	
12.05	Identify and use electronic instruments properly including safety.	
12.06	Demonstrate acceptable soldering techniques including safety.	
12.07	Demonstrate acceptable desoldering techniques including safety.	
12.08	Demonstrate electrostatic discharge (ESD) safety procedures.	
12.09	Describe the construction of printed circuit boards (PCB's).	
12.10	Explain the theoretical concepts of soldering.	
12.11	Demonstrate acceptable servicing, troubleshooting, reworking and repairing techniques including safety.	
13.0	Demonstrate proficiency in basic direct current (DC) circuits--The student will be able to:	
13.01	Demonstrate proficiency in basic DC circuits.	
13.02	Solve problems in electronic units utilizing metric prefixes.	
13.03	Identify sources of electricity.	
13.04	Define voltage, current, resistance, power and energy.	
13.05	Apply Ohm's law and power formulas.	
13.06	Read and interpret color codes and symbols to identify electrical components and values.	
13.07	Measure properties of a circuit using volt-ohm meter (VOM) and digital volt-ohm meter (DVM) and oscilloscopes.	
13.08	Compute conductance and compute and measure resistance of conductors and insulators.	
13.09	Apply Ohm's law to series circuits.	
13.10	Construct and verify operation of series circuits.	
13.11	Analyze and troubleshoot series circuits.	
13.12	Apply Ohm's law to parallel circuits.	
13.13	Construct and verify the operation of parallel circuits.	
13.14	Analyze and troubleshoot parallel circuits.	
14.0	Demonstrate proficiency in alternating current (AC) circuits--The student will be able to:	
14.01	Solve basic trigonometric problem as applicable to electronics.	
14.02	Define the characteristics of AC capacitive circuits.	
14.03	Construct and verify the operation of AC capacitive circuits.	
14.04	Analyze and troubleshoot AC capacitive circuits.	
14.05	Define the characteristics of AC inductive circuits.	
14.06	Construct and verify the operation of AC inductive circuits.	
14.07	Analyze and troubleshoot AC inductive circuits.	
14.08	Define and apply the principles of transformers to AC circuits.	
14.09	Construct and verify the operation of AC circuits utilizing transformers.	
14.10	Analyze and troubleshoot AC circuits utilizing transformers.	
14.11	Construct and verify the operation of differentiators and integrators to determine R-C and R-L time constraints.	
14.12	Analyze and troubleshoot differentiator and integrator circuits.	
14.13	Define the characteristics of Resistive, Inductive, and Capacitive (RLC) circuits (series, parallel and complex).	
14.14	Construct and verify the operation of series and parallel resonant circuits.	
14.15	Define the characteristics of series and parallel resonant circuits.	
14.16	Construct and verify the operation of series and parallel resonant circuits.	
14.17	Analyze and troubleshoot R-C, R-L, and RLC circuits.	
14.18	Define the characteristics of frequency selective filter circuits.	
14.19	Construct and verify the operation of frequency selective filter circuits.	
14.20	Analyze and troubleshoot frequency selective filter circuits.	
14.21	Define the characteristics of polyphase circuits.	
14.22	Define basic motor theory and operation.	
14.23	Define basic generator theory and operation.	
14.24	Set up and operate power supplies for AC circuits.	
14.25	Analyze and measure power in AC circuits and DC circuits.	
14.26	Set up and operate capacitor and inductor analyzers for AC circuits and DC circuits.	
15.0	Demonstrate proficiency in solid state devices--The student will be able to:	
15.01	Identify and define properties of semiconductor materials.	
15.02	Identify and define operating characteristics and applications of junction diodes.	
15.03	Identify and define operating characteristics and applications of special diodes.	
15.04	Construct diode circuits.	
15.05	Analyze and troubleshoot diode circuits.	
15.06	Identify and define operating characteristics and applications of bipolar transistors,	
15.07	Identify and define operating characteristics and applications of field effect transistors.	
15.08	Identify and define operating characteristics and applications of single-stage amplifiers.	
15.09	Construct single-stage amplifiers.	
15.10	Analyze and troubleshoot single-stage amplifiers.	
15.11	Construct thyristor circuitry.	
15.12	Analyze and troubleshoot thyristor circuitry.	
15.13	Set up and operate VOM for solid-state devices.	
15.14	Set up and operate DVM for solid-state devices.	
15.15	Set up and operate power supplies for solid-state devices.	
15.16	Set up and operate oscilloscopes for solid-state devices.	
15.17	Set up and operate function generators for solid-state devices.	
15.18	Set up and operate capacitor and inductor analyzers for solid-state devices.	
15.19	Set up and operate curve tracers.	
15.20	Set up and operate transistor testers.	
16.0	Demonstrate proficiency in fundamental microprocessors--The student will be able to:	
16.01	Identify central processing unit (CPU) building blocks and their uses (architecture).	
16.02	Analyze bus concepts.	
16.03	Analyze various memory schemes.	
16.04	Use memory devices in circuits.	
16.05	Troubleshoot memory device circuits.	
16.06	Set up and operate oscilloscopes for microprocessor systems.	
16.07	Set up and operate logic-data analyzers to troubleshoot microprocessor systems.	
16.08	Identify types of input and output devices and peripherals.	
16.09	Interface input and output ports to peripherals.	
16.10	Analyze and troubleshoot input and output ports.	
16.11	Write a macro processor program in assembly language.	
16.12	Write a macro processor program in machine language.	
16.13	Execute microprocessor instruction sets.	
17.0	Demonstrate proficiency in using electronic test equipment and procedures on electronic slot and video machines--The student will be able to:	
17.01	Demonstrate proficiency in using electronic test instrumentation, digital meters, trace scopes, frequency counters, and functional generators.	
17.02	Use a curve tracer to check all types of diodes, bi-polar transistors, and field effect transistors.	
17.03	Use resistor color code and component recognition.	
18.0	Apply electronic principles to gaming machines--The student will be able to:	
18.01	Understand power systems (i.e. FLO, stepper motors, B/A, etc.)	
18.02	Be proficient at troubleshooting half-wave, full-wave, bridge power supplies, and voltage doublers	
18.03	Understand the basic theory of 3.3v, 5v, 12v, 24 volt DC, and 120  volt AC power systems	
18.04	Understand how power enters and is distributes in gaming machines.	
18.05	Understand the difference between AC and DC power in gaming machines.	
18.06	Understand general power theory and how to troubleshoot gaming machine power problems.	
18.07	Understand how the computer is an integral part of the Electronic Gaming. Machine (EGM).	
18.08	Understand how the Random Number Generator (RNG) functions in the Electronic Gaming Machine.	
18.09	Understand how the stepper motor functions as an integral part of a reel gaming machine.	
18.10	Understand how the various types of Electronic Gaming Machines (EGM) functions and operates.	
18.11	Understand how machine peripherals: printers, bill acceptors and player card assemblies functions and operates.	
18.12	Understand how the Par tables coordinate with the Jackpots and pay outs.	
18.13	Understand how flow charts and logic diagrams show the step by step operation of Electronic Gaming Machines.	
19.0	Casino Rules, Policies and Procedures – The student will be able to:	
19.01	Understand “Standard Operating Procedures – SOPs” are dictated by Federal, State and Native American Laws, Statutes, Regulations, Codes, Compacts and Acts.	
19.02	Understand the Casinos have policies and rules on employees dress, behavior and interaction with customers.	
19.03	Understand the job requirements for a Slot Technician.	
19.04	Understand the operation and functions in the various types of reel and video electronic gaming machines.	
19.05	Understand the “Standing Operating Procedures” for moving and rearranging Electronic Gaming Machines.	
19.06	Understand the “Standing Operating Procedures” for RAM Clearing and installing software on Electronic Gaming Machines.	
19.07	Understand the “Standard Operating Procedures” for clearing machine problems: such as; open doors, machine Tilts, money jams, printer jams, player cards and terminals and the SAS Com Terminal problems.	
19.08	Understand the “Standard Operating Procedures” for “No Hot Swapping.”	
19.09	Understand the “Standing Operating Procedures” for payout and Jackpots and the various forms associated with the wins.	
19.10	Understand the “Standard Operating Procedures” for handling Comps.	
19.11	Understand the “Standard Operating Procedures” for the proper removal of Travel locks and the installation of Thumb/Butterfly locks, Arcade Machine Type locks, Attendant Key Switch locks and the 9 Dimple Pin Security locks for the various doors, boxes and pedestals associated with the Electronic Gaming Machines.	
20.0	Troubleshoot and repair gaming machines--The student will be able to:	
20.01	Use system machine diagnostics software to generate, operate, and maintain program logos to identify failed system components.	
20.02	Isolate data communications system faults to specific sub systems.	
20.03	Isolate system malfunction by relating program execution to specific groups of circuits.	
20.04	Set up CGM equipment, determine faults, and take corrective action, insuring the integrity of components as well as student’s own safety in the repair.	
20.05	Understand player tracking and progressive jackpots.	
20.06	Demonstrate proficiency in ticket printer jams and loading	
20.07	Demonstrate proficiency in assembly and disassembly of reels coin mechanisms and hoppers.	
20.08	Understand the function of a coin acceptor (i.e. mechanical and electronic coin comparators. 	
20.09	Understanding of operation and calibration of coin comparators.	
20.10	Understand how to use an oscilloscope to calibrate a bill validator.	
20.11	Demonstrate proficiency in identify malfunctions and diagnose repairs needed in gaming machine microprocessor boards, monitors, bad switches, bad reels, and wiring to restore machine to working order.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students. 

Special Notes

MyCareerShines is an interactive resource to assist students in identifying their ideal career and to enhance preparation for employment. Teachers are encouraged to integrate this resource into the program curriculum to meet the employability goals for each student.  Access MyCareerShines by visiting: www.mycareershines.org.

Career and Technical Student Organization (CTSO)

SkillsUSA is the intercurricular career and technical student organization(s) providing leadership training and reinforcing specific career and technical skills. Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered. The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Additional Resources

For additional information regarding Articulation Agreements; Bright Futures Scholarships; Fine Arts/Practical Arts Credit; and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:

http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml