2017 – 2018
Florida Department of Education
Curriculum Framework 

Program Title:	Administrative Office Specialist
Program Type:	Career Preparatory
Career Cluster:	Business Management and Administration

PSAV	
Program Number	B070330	
CIP Number	0552040103	
Grade Level	30, 31	
Standard Length	1050 hours	
Teacher Certification	Refer to the Program Structure section.	
CTSO	Phi Beta Lambda
BPA	
SOC Codes 	15-1151 – Computer User Support Specialists
43-1011 – First-Line Supervisors of Office and Administrative Support Workers
43-9031 – Desktop Publishers
43-6011 – Executive Secretaries and Executive Administrative Assistants	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	
Basic Skills Level	Mathematics:	10
Language:	10
Reading: 	10	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Business Management and Administration career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Business Management and Administration career cluster. 

The content includes but is not limited to the use of technology to develop communications skills, higher level thinking skills, and decision making skills; the performance of office procedures tasks; the production of quality work in an efficient manner using advanced features of business software applications; research of job opportunities; and the production of high quality employment portfolios and job-seeking documents.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of four occupational completion points.  

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44(3)(b), F.S.

To teach the courses listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the postsecondary program structure:

OCP	Course Number	Course Title	Teacher Certification	Length	SOC Code	
A	OTA0040	Information Technology Assistant 	
OTA0040 Teacher Certifications
	150 hours	15-1151	
B	OTA0041	Front Desk Specialist	ADMIN ASST 7 G
BUS ED 1 @2
CLERICAL @7 7 G
MANAG SUPV 7 G
SECRETAR 7 G
STENOG @4 @ 7
TC COOP ED @7
VOE @7	300 hours	43-1011	
C	OTA0030	Assistant Digital Production Designer		150 hours	43-9031	
D	OTA0043	Administrative Office Specialist		450 hours	43-6011	

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

Information Technology Assistant (OTA0040) is the first course in this and other programs within the Business Management & Administration Career Cluster.  Standards 01.0 – 14.0 are associated with this course.

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace performance.
02.0	Develop an awareness of microprocessors and digital computers.
03.0	Demonstrate an understanding of operating systems.
04.0	Use technology to enhance the effectiveness of communication skills utilizing word processing applications.  
05.0	Use technology to enhance communication skills utilizing presentation applications. 
06.0	Use technology to enhance the effectiveness of communication utilizing spreadsheet and database applications.
07.0	Use technology to enhance communication skills utilizing electronic mail.  
08.0	Investigate individual assessment and job/career exploration and individual career planning that reflect the transition from school to work, lifelong learning, and personal and professional goals. 
09.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance. 
10.0	Demonstrate competence using computer networks, internet and online databases to facilitate collaborative or individual learning and communication. 
11.0	Demonstrate competence in page design applicable to the WWW. 
12.0	Develop an awareness of emerging technologies.
13.0	Develop awareness of computer languages and software applications.
14.0	Demonstrate comprehension and communication skills.
15.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace of performance.  Apply ergonomic principles applicable to the configuration of computer workstations.
16.0	Demonstrate language arts knowledge and skills.
17.0	Demonstrate mathematics knowledge and skills.
18.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas.
19.0	Solve problems using critical thinking skills, creativity and innovation.
20.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise and correct manner on personal and professional levels.
21.0	Use technology to enhance the effectiveness of communications in order to accomplish job objectives and enhance workplace performance.
22.0	Practice quality performance in the learning environment and the workplace.
23.0	Incorporate appropriate customer service strategies to accomplish job objectives and enhance workplace performance.
24.0	Incorporate appropriate leadership and supervision techniques and standards of personal ethics to accomplish job objectives and enhance workplace performance.
25.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals.
26.0	Demonstrate human relations/interpersonal skills appropriate for the workplace.
27.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
28.0	Use technology to increase administrative office support productivity and enhance workplace performance.
29.0	Describe the importance of professional ethics and legal responsibilities.
30.0	Use information technology tools.
31.0	Participate in (administrative) work-based learning experiences.
32.0	Demonstrate proficiency in computer skills.
33.0	Demonstrate knowledge of digital publishing concepts.
34.0	Perform decision-making activities.
35.0	Demonstrate proficiency in digital imaging.
36.0	Demonstrate proficiency in the safe and ethical use of the Internet to locate information.
37.0	Demonstrate the ability to set project requirements, engage in project planning, and utilize the design process.
38.0	Perform layout, project design, and measurement activities associated with digital publishing.
39.0	Demonstrate an understanding of color theory and its role in digital design.
40.0	Demonstrate an understanding of typography.
41.0	Demonstrate basic skill in digital photography.
42.0	Demonstrate skill in the use of digital imaging software applications. 
43.0	Develop an awareness of the emergent technologies associated with digital design. 
44.0	Apply communication skills (reading, writing speaking, listening and viewing) in a courteous, concise, and correct manner on personal and professional levels.
45.0	Use information to accomplish job objectives and enhance workplace performance.
46.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance.
47.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance.
48.0	Use technology to increase administrative office support productivity and enhance workplace performance.
49.0	Participate in (administrative office/ support) work-based learning experiences.
50.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
51.0	Demonstrate the importance of health, safety, and environmental management in organizations and their importance to organizational performance and regulatory compliance.
52.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
53.0	Assess the importance of professional ethics and legal responsibilities.
54.0	Explain the importance of employability skill and entrepreneurship skills.
55.0	Demonstrate personal money-management concepts, procedures, and strategies.

56.0	

2017 – 2018
Florida Department of Education
Student Performance Standards

Program Title:	Administrative Office Specialist 
PSAV Number:	B070330

Course Number:  OTA0040 
Occupational Completion Point:  A 
Information Technology Assistant – 150 Hours – SOC Code 15-1151	
Information Technology Assistant (OTA0040) is part of several programs across the various CTE career clusters.  To ensure consistency, the standards and benchmarks for this course (01.0 – 14.0) have been placed in a separate document.   To access this document, visit: http://www.fldoe.org/core/fileparse.php/9943/urlt/ITA_2017-18.rtf. 	

Course Number:  OTA0041 
Occupational Completion Point:  B 
Front Desk Specialist – 300 Hours – SOC Code 43-1011	
15.0	Demonstrate knowledge, skill, and application of information systems to accomplish job objectives and enhance workplace of performance.  Apply ergonomic principles applicable to the configuration of computer workstations – the student will be able to:	
15.01	Enhance proficiency with touch keyboarding skills (speed and accuracy to enter and manipulate data). 	
15.02	Use communications and networking to perform tasks and solve problems in business environments. 	
16.0	Demonstrate language arts knowledge and skills – the students will be able to:	
16.01	Locate, comprehend and evaluate key elements of oral and written information.	
16.02	Draft, revise, and edit written documents using correct grammar, punctuation and vocabulary.	
16.03	Present information formally and informally for specific purposes and audiences. 	
17.0	Demonstrate mathematics knowledge and skills – the student will be able to:	
17.01	Demonstrate knowledge of arithmetic operations.	
17.02	Analyze and apply data and measurements to solve problems and interpret documents.	
17.03	Construct charts/tables/graphs using functions and data.	
18.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas – the students will be able to:	
18.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
18.02	Locate, organize and reference written information from various sources.	
18.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
18.04	Interpret verbal and nonverbal cues/behaviors that enhance communication.	
18.05	Apply active listening skills to obtain and clarify information.	
18.06	Develop and interpret tables and charts to support written and oral communications.	
18.07	Exhibit public relations skills that aid in achieving customer satisfaction.	
19.0	Solve problems using critical thinking skills, creativity and innovation – the students will be able to:	
19.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.	
19.02	Employ critical thinking and interpersonal skills to resolve conflicts.	
19.03	Identify and document workplace performance goals and monitor progress toward those goals. 	
19.04	Conduct technical research to gather information necessary for decision-making.	
20.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise, and correct manner on personal and professional levels – the student will be able to:	
20.01	Integrate all forms of communication in the successful pursuit of an administrative career. 	
20.02	Discuss the need to use appropriate tone and professional demeanor in business communications, including e-mails, correspondence, conference calls, and conversation.	
21.0	Use technology to enhance the effectiveness of communications in order to accomplish job objectives and enhance workplace performance – the student will be able to:	
21.01	Discuss communication systems - cultural, organizational, technological, and interpersonal.	
21.02	Write complex business communications. 	
22.0	Practice quality performance in the learning environment and the workplace – the student will be able to:	
22.01	Discuss performance evaluation methods and instruments used to assess employee progress and performance. 	
23.0	Incorporate appropriate customer service strategies to accomplish job objectives and enhance workplace performance – the student will be able to:	
23.01	Develop an understanding of the integral value of a customer and practice skills to provide excellent customer service.	
23.02	Develop and implement a plan for maintaining quality service and production in a workplace, business, or learning environment.	
24.0	Incorporate appropriate leadership and supervision techniques and standards of personal ethics to accomplish job objectives and enhance workplace performance – the student will be able to:	
24.01	Facilitate focus group discussions regarding service, supervision, and ethical considerations that impact the workplace, business, or learning environment. 	
24.02	Discuss the main causes of accidents in the office and identify preventive measures. 	
24.03	Discuss the role of agencies that establish and monitor health and safety standards (e.g., OSHA) and discuss standards established by these agencies. 	
24.04	Discuss the responsibilities organizations have to their employees (e.g., Right to Work laws, risk management).	
25.0	Incorporate knowledge gained from individual assessment and job/career exploration to design an individual career plan that reflects the transition from school to work, lifelong learning, and personal and professional goals – the student will be able to:	
25.01	Plan ethical, political strategies to achieve goals and advance careers. 	
25.02	Discuss the role and understand how to use professional networking resources, including web-based resources.	
26.0	Demonstrate human relations/interpersonal skills appropriate for the workplace – the student will be able to:	
26.01	Develop professional workplace relationship skills both internally and externally to include team building and group dynamics.  Understand how individual personalities fit the team.	
26.02	Develop initiative and problem-solving skills to effectively deal with conflict resolution.	
27.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance – the student will be able to:	
27.01	Apply the use of information management tools (e.g., calendars, ticklers, schedulers) to develop and coordinate distribution of work. 	
27.02	Maintain equipment and supplies.	
27.03	Perform financial functions (e.g., payroll, invoices, bank deposits, travel vouchers). 	
27.04	Have knowledge of transcription and how to prepare documents using machine dictation.	
27.05	Perform specialized records management functions. 	
27.06	Determine the most efficient method to send mail (e.g., fax, e-mail, external/internal courier systems, U.S. Mail). 	
28.0	Use technology to increase administrative office support productivity and enhance workplace performance – the student will be able to:	
28.01	Access, process, and transmit information through all mediums (e.g., fax, e-mail, Internet, and collaboration software). 	
28.02	Create documents using advanced features in word processing, database, spreadsheet, presentation, and multimedia software. 	
28.03	Discuss how to and where access is possible install/ download and update software for current office use. 	
28.04	Use technology to research, compile, create, and deliver an oral presentation. 	
28.05	Key with speed and accuracy to meet industry standards for employment as a secretary or administrative assistant.	
28.06	Perform integrated functions using various software applications. 	
28.07	Perform proofreading skills including electronic reference tools. 	
28.08	Identify various means to scan, store and manage electronic documents and understand how to use.	
28.09	Identify and understand various ways to hold a meeting through web conferencing.	
29.0	Describe the importance of professional ethics and legal responsibilities – the student will be able to:	
29.01	Identify the importance of making decisions that are based on ethical reasoning.	
29.02	Identify and discuss personal and long term consequences of unethical choices in the workplace.	
30.0	Use information technology tools – the students will be able to:	
30.01	Employ technological tools to expedite workflow including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendar, contacts, email, and internet applications.	
30.02	Employ computer operations applications to access, create, manage, integrate, and store information	
30.03	Employ collaborative/groupware applications to facilitate group work.	
31.0	Participate in (administrative) work-based learning experiences – the student will be able to:	
31.01	Participate in work-based learning experiences in the administrative field. 	
31.02	Discuss the use of technology in the administrative field. 	
31.03	Compare and contrast the software applications used in the administrative field. 	
31.04	Discuss organizational networks or charts and describe the relationships between positions and responsibilities. 	

Course Number:  OTA0030 
Occupational Completion Point:  C 
Assistant Digital Production Designer– 150 Hours – SOC Code 43-9031	
32.0	Demonstrate proficiency in computer skills – the student will be able to:	
32.01	Utilize appropriate font management techniques (e.g., TrueType, OpenType, font installation/removal).	
32.02	Perform storage management (e.g., cloud-based services, USB drives).	
32.03	Perform basic maintenance of computers and peripherals.	
33.0	Demonstrate knowledge of digital publishing concepts – the student will be able to:	
33.01	Identify the skills required of a digital designer.	
33.02	Define the terms commonly used in graphic communications. 	
33.03	Identify the characteristics of paper (e.g., weight, point).  	
33.04	Identify different types of color (e.g., RGB, WebSafe, Pantone Color Matching System, HEX).	
33.05	Identify the software used in digital publishing.  	
34.0	Perform decision-making activities – the student will be able to:	
34.01	Determine work priorities.  	
34.02	Use critical thinking skills to evaluate information and select relevant material.  	
34.03	Determine the audience.  	
35.0	Demonstrate proficiency in digital imaging – the student will be able to:	
35.01	Demonstrate proper use of scanners, digital cameras, and various input devices.	
35.02	Proofread manually and digitally.	
36.0	Demonstrate proficiency in the safe and ethical use of the Internet to locate information – the student will be able to:	
36.01	Identify and use web-related terminology.	
36.02	Define Universal Resource Locator (URL) and associated protocols (e.g., http, ftp, telnet, mailto).	
36.03	Compare and contrast the various types of Internet domains (e.g., .com, .org, .edu, .gov, .net, .mil).	
36.04	Demonstrate proficiency using search engines, including Boolean search techniques.	
36.05	Apply the rules for properly citing works or other information obtained from the Internet.	
36.06	Identify and apply Copyright Fair Use guidelines.	
36.07	Evaluate web-based information for credibility and quality using basic guidelines and indicators (e.g., authority, affiliation, purpose).	
36.08	Demonstrate an understanding of safe and ethical Internet usage.  	
36.09	Describe cyber-bullying and its impact on the victims and perpetrators.	
37.0	Demonstrate the ability to set project requirements, engage in project planning, and utilize the design process – the student will be able to:	
37.01	Identify the purpose, audience, and the needs of the audience for the preparation of design projects.	
37.02	Research and describe the implications of audience, purpose/message, and time constraints relative to a design project.	
37.03	Make decisions based on specifications.	
37.04	Research current applications and perspectives related to a project.	
37.05	Explain the relationship between design criteria and design constraints.	
37.06	Produce thumbnail sketches and rough designs.	
38.0	Perform layout, project design, and measurement activities associated with digital publishing – the student will be able to:	
38.01	Demonstrate an understanding of the elements and principles of design (e.g., line, shape, balance).	
38.02	Determine the appropriate type of basic layout for a specified problem (e.g., audience, purpose).	
38.03	Determine the activities and implications of content preparation and editing/proofreading.	
38.04	Develop and apply specifications for projects.	
38.05	Demonstrate basic technical skills using a desktop or digital publishing application (e.g., InDesign, Publisher).	
38.06	Identify distinct components in a layout (e.g., headlines, subheads, body copy).	
38.07	Demonstrate appropriate use of typography (visual hierarchy, proximity, alignment, contrast, repetition).	
38.08	Compare and contrast methods of measurement used in desktop publishing (e.g., inches, centimeters, millimeters, points, picas).	
38.09	Produce a variety of designs using digital publishing applications (e.g., flyers, postcards, brochures, business cards, letterhead).	
38.10	Incorporate clip art, images, borders, and other special effects into a layout. 	
38.11	Select the appropriate color format and resolution for a variety of purposes (e.g., web, print).	
38.12	Understand and comply with the legalities of using preexisting images (e.g., copyright laws, trademarking).	
38.13	Create a professional portfolio to showcase projects.	
39.0	Demonstrate an understanding of color theory and its role in digital design – the student will be able to:	
39.01	Describe the spectral colors in the visible light spectrum.	
39.02	Describe the difference between additive and subtractive color mixing.	
39.03	Compare and contrast RGB and CYMK color models as used in digital design.	
39.04	Define and explain the terminology related to color (e.g., chroma, lightness, saturation, hue, intensity, luminance/value, shade, tint).	
39.05	Demonstrate the application of color theory to design practices.	
40.0	Demonstrate an understanding of typography – the student will be able to:	
40.01	Define and describe the terminology related to character and line spacing (e.g., leading, kerning, tracking, baseline shift, ligature).	
40.02	Identify the characteristics and psychology of type, type families, type series, and type styles.	
40.03	Demonstrate an understanding of the history of typography.	
40.04	Describe the principles of typographic design as they relate to digital design.	
40.05	Compare and contrast the techniques of typographic communication relative to appropriateness and effectiveness.	
40.06	Demonstrate proficiency in incorporating typographic techniques into a communication design.	
40.07	Understand the installation and application of fonts.	
41.0	Demonstrate basic skill in digital photography – the student will be able to:	
41.01	Demonstrate the operation of a digital camera (typical features/modes).	
41.02	Demonstrate knowledge of ethics related to digital images/imaging; examine legal and content-related issues.	
41.03	Apply effective design principles in digital photography compositions (e.g., rule of thirds).	
41.04	Illustrate the essence of an event, quotation, or slogan through digital photography and/or digital imaging.	
42.0	Demonstrate skill in the use of digital imaging software applications – the student will be able to:	
42.01	Differentiate between raster (bitmap) and vector graphic images.	
42.02	Demonstrate basic knowledge of the tools and techniques for using vector software applications (e.g., Illustrator, Inkscape, CorelDRAW).	
42.03	Create and edit various illustrations using vector software (e.g., line art, drawing basics, transforming/applying effects to objects, painting, type and type effects, layers).	
42.04	Demonstrate basic knowledge of the tools and techniques for using a raster-based software application (e.g., Photoshop, GNU Image Manipulation Program).	
42.05	Create and edit images/photographs using digital imaging software (e.g., layers, image editing, adjustments, filters, selections).	
42.06	Demonstrate skill in image manipulation, color correction, and special effects to creatively convey a message using vector-based or raster-based software applications.	
42.07	Demonstrate skill in scanning, cropping, and importing photographs.	
42.08	Compare and contrast image formats (e.g., BMP, EPS, GIF, JPEG, PDF, PNG, RAW, TIF).	
42.09	Demonstrate an understanding of image resolution and compression factors such as transmission speed, color reduction, and delivery media parameters.	
42.10	Incorporate scanned and digital photographs into documents comprising a specified design (e.g., poster, brochure, card, advertisement, web page).	
43.0	Develop an awareness of the emergent technologies associated with digital design – the student will be able to:	
43.01	Compare and contrast emerging technologies relative to their role in digital design (e.g., wireless, cloud-based, mobile, portable devices, kiosks).	
43.02	Describe social media as a form of digital design.	
43.03	Describe the emergent and evolving nature of software applications used in interactive design.	
43.04	Explain how the use of advanced image sensing devices have altered the manner in which communication takes place, especially those utilizing Quick Response (QR) Codes and other forms of two-dimensional bar coding techniques.	

Course Number:  OTA0043 
Occupational Completion Point:  D 
Administrative Office Specialist – 450 Hours – SOC Code 43-6011	
44.0	Apply communication skills (reading, writing, speaking, listening, and viewing) in a courteous, concise, and correct manner on personal and professional levels – the student will be able to:	
44.01	Deliver impromptu and planned speeches.	
44.02	Synthesize information from multiple speakers in a group and respond in an effective manner.	
44.03	Communicate in a multicultural setting (e.g., with people from varying international, cultural, ethnic, and racial backgrounds).	
45.0	Use information to accomplish job objectives and enhance workplace performance – the student will be able to:	
45.01	Gather and compile data for supervisors and for company reports.	
46.0	Incorporate appropriate leadership and supervision techniques, customer service strategies, and standards of personal ethics to accomplish job objectives and enhance workplace performance – the student will be able to:	
46.01	Serve as interviewer, interviewee, and liaison in public relations, civic, media, community, and employment situations.	
46.02	Train and assist others in business behavior, procedures, and skills.	
46.03	Demonstrate leadership behavior to include delegation of duties.	
47.0	Perform administrative office functions and responsibilities to accomplish job objectives and enhance workplace performance – the student will be able to:	
47.01	Organize and conduct a meeting using parliamentary procedures.	
47.02	Perform budgeting and accounting procedures.	
47.03	Plan and arrange business functions.	
47.04	Plan and design the physical layout of an office to meet ergonomic and federal requirements.	
47.05	Analyze equipment specifications to meet required needs and make purchase recommendations.	
47.06	Maintain and utilize a resource library.	
47.07	Perform specialized office procedures.	
47.08	Identify ways to maintain an operative, professional and clean facility.  Discuss need to contract services for certain needs while performing others effectively completed as a secretary or administrative assistant.	
47.09	Identify responsibilities of a landlord and discuss ways to manage maintenance needs with landlord.	
48.0	Use technology to increase administrative office support productivity and enhance workplace performance – the student will be able to:	
48.01	Key with speed and accuracy to meet industry standards for employment as a secretary or administrative assistant.	
48.02	Integrate all forms of communication in the successful pursuit of a career as a secretary or administrative assistant.	
49.0	Participate in (administrative office/ support) work-based learning experiences – the student will be able to:	
49.01	Participate in work-based learning experiences in an administrative office environment.	
49.02	Discuss the use of technology in an administrative office environment.	
49.03	Compare and contrast the software applications used in an administrative office environment.	
49.04	Discuss the changing role of administrative support in today’s business environment and the ways to manage stress related to these changes.	
49.05	Discuss the management/supervisory skills needed in an administrative office environment.	
50.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment – the student will be able to:	
50.01	Describe the nature and types of business organizations.	
50.02	Explain the effect of key organizational systems on performance, quality and excellent customer service. 	
50.03	List and describe quality control systems and/or practices common to the workplace.	
51.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance – the student will be able to:	
51.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.	
51.02	Explain emergency procedures to follow in response to workplace accidents.	
51.03	Create a disaster and/or emergency response plan.	
52.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives – the student will be able to:	
52.01	Employ leadership skills to accomplish organizational goals and objectives.	
52.02	Establish and maintain positive working relationships with others in order to effectively accomplish objectives and tasks.	
52.03	Conduct and participate in meetings to accomplish work tasks. 	
52.04	Employ mentoring skills to inspire and teach others.	
53.0	Assess the importance of professional ethics and legal responsibilities – the student will be able to:	
53.01	Evaluate and justify decisions based on ethical reasoning.	
53.02	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities, and employer policies.	
53.03	Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace.	
53.04	Understand and explain written organizational policies and procedures.	
54.0	Explain the importance of employability skill and entrepreneurship skills – the student will be able to:	
54.01	Identify and demonstrate positive work behaviors needed to be employable.	
54.02	Develop personal career plan that includes goals, objectives, and strategies.	
54.03	Examine licensing, certification, and industry credentialing requirements.	
54.04	Maintain a career portfolio to document knowledge, skills, and experience.	
54.05	Evaluate and compare employment opportunities that match career goals.	
54.06	Identify and exhibit traits for retaining employment.	
54.07	Identify opportunities and research requirements for career advancement.	
54.08	Research the benefits of ongoing professional development.	
54.09	Practice employability skills using online resources to prepare for interviews in the administrative field.	
55.0	Demonstrate personal money-management concepts, procedures, and strategies – the student will be able to:	
55.01	Identify and describe the services and legal responsibilities of financial institutions.	
55.02	Describe the effect of money management on personal and career goals.	
55.03	Develop a personal budget and financial goals.	
55.04	Complete financial instruments for making deposits and withdrawals.	
55.05	Maintain financial records.	
55.06	Read and reconcile financial statements.	
55.07	Compare and contrast investment opportunities.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Special Notes

MyCareerShines is an interactive resource to assist students in identifying their ideal career and to enhance preparation for employment. Teachers are encouraged to integrate this resource into the program curriculum to meet the employability goals for each student.  Access MyCareerShines by visiting: www.mycareershines.org.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda (PBL) and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Basic Skills 

In PSAV programs offered for 450 hours or more, in accordance with Rule 6A-10.040, F.A.C., the minimum basic skills grade levels required for postsecondary adult career and technical students to complete this program are:  Mathematics 10, Language 10, and Reading 10.  These grade level numbers correspond to a grade equivalent score obtained on a state designated basic skills examination.  

Adult students with disabilities, as defined in Section 1004.02(7), Florida Statutes, may be exempted from meeting the Basic Skills requirements (Rule 6A-10.040).  Students served in exceptional student education (except gifted) as defined in s. 1003.01(3)(a), F.S., may also be exempted from meeting the Basic Skills requirement.  Each school district and Florida College must adopt a policy addressing procedures for exempting eligible students with disabilities from the Basic Skills requirement as permitted in Section 1004.91(3), F.S.

Students who possess a college degree at the Associate of Applied Science level or higher; who have completed or are exempt from the college entry-level examination; or who have passed a state, national, or industry licensure exam are exempt from meeting the Basic Skills requirement (Rule 6A-10.040, F.A.C.) Exemptions from state, national or industry licensure are limited to the certifications listed on the Basic Skills and Licensure Exemption List which may be accessed from the CTE Program Resources page.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml.