2017 – 2018
Florida Department of Education
Curriculum Framework 

Program Title:	Marketing, Merchandising and Parts Operations
Program Type:	Career Preparatory
Career Cluster:	Marketing, Sales & Service 

NOTE:  This program has been daggered for deletion with 2017-2018 being the last cohort of students permitted to enroll in the program.  After 2017-2018, no new students may be enrolled in this program.  Students already enrolled in the program may, at the District’s discretion, continue taking courses in the program until completion.

Secondary – Career Preparatory	
Program Number	8809100	
CIP Number	0252040902	
Grade Level	9-12, 30, 31	
Standard Length	9 credits	
Teacher Certification	Refer to the Program Structure section.	
CTSO	DECA	
SOC Codes (all applicable) 	43-5081 – Stock Clerks & Order Fillers
53-3031 – Driver/Sales Workers
43-5071 – Shipping, Receiving, and Traffic Clerks
43-3021 – Billing and Posting Clerks
43-3031 – Bookkeeping, Accounting, and Auditing Clerks
43-4151 – Order Clerks
41-2022 – Parts Salespersons
43-3061 – Procurement Clerks
11-3071 – Transportation, Storage, and Distribution Managers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose 

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Marketing, Sales and Service career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Marketing, Sales and Service career cluster. 

To prepare students for employment in parts operations, marketing, sales, and service occupations such as salesperson, delivery specialist, stock clerk, billing clerk, bookkeeping, parts specialist, inventory control clerk, purchasing agent, and manager.

The content includes, but is not limited to, risk management, marketing math, equipment operations, marketing and business fundamentals, communications, human relations, advertising, sales promotion, sales, customer relations, obtaining and maintaining employment, delivery operations, warehouse operations, billing operations, accounts receivable and payable, cataloging, parts systems, components and their functions, automotive systems parts sales, inventory control, purchasing, and management.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of ten occupational completion points.

To teach the courses listed below, instructors must hold at least one of the teacher certifications indicated for that course.

The following table illustrates the secondary program structure:

OCP	Course Number	Course Title	Teacher Certification	Length	SOC Code	Level	Graduation Requirement	
A	8809108	Retail Essentials	BUS ED 1@2
MKTG 1
MKTG MGMT @7 7G
RETAILING @7 7G
WHOLESAL 7 G	1 credit	43-5081	2	VO	
B	8809101	Delivery Operations		.5 credit	53-3031	2	VO	
C	8809102	Warehousing Operations		1 credit	43-5071	2	VO	
D	8809103	Billing Operations		.5 credit	43-3021	2	VO	
E	8809104	Parts Accounting Operations		1 credit	43-3031	2	VO	
F	8809107	Cataloging Operations		.5 credit	43-4151	2	VO	
G	8809109
8809110
8809111	Parts Specialist 1
Parts Specialist 2
Parts Specialist 3		.5 credit
1 credit
1 credit	

41-2022	2
2
2	VO
VO
VO	
H	8809105	Inventory Control Operations		.5 credit	43-5081	2	VO	
I	8809106	Purchasing Operations		.5 credit	43-3061	2	VO	
J	8809112	Marketing Management Operations		1 credit	11-3071	2	VO	
(Graduation Requirement Abbreviations- EQ= Equally Rigorous Science, PA= Practical Arts, EC= Economics, VO= Career and Technical Education)

Florida Standards for Technical Subjects 

Florida Standards (FS) for English Language Arts and Literacy in History/Social Studies, Science, and Technical Subjects are the critical reading and writing literacy standards designed for grade 6 and above. These standards are predicated on teachers of history/social studies, science, and technical subjects using their content area expertise to help students meet the particular challenges of reading, writing, speaking, listening, and language in their respective fields. The FS for Mathematical Practices are designed for grades K-12 and describe varieties of expertise that educators at all levels should seek to develop in their students. These practices rest on important “processes and proficiencies” with longstanding importance in mathematics education.

Instructors must incorporate the Florida Standards for Technical Subjects and Mathematical Practices throughout instruction of this CTE program.  To access these standards, please click on the following link: http://www.fldoe.org/core/fileparse.php/5652/urlt/FloridaStandardsTechSubjects.rtf. 

Florida Standards for English Language Development (ELD)
English language learners communicate for social and instructional purposes within the school setting. ELD.K12.SI.1.1 

English Language Development (ELD) Standards Special Notes:
Teachers are required to provide listening, speaking, reading and writing instruction that allows English language learners (ELL) to communicate for social and instructional purposes within the school setting. For the given level of English language proficiency and with visual, graphic, or interactive support, students will interact with grade level words, expressions, sentences and discourse to process or produce language necessary for academic success. The ELD standard should specify a relevant content area concept or topic of study chosen by curriculum developers and teachers which maximizes an ELL’s need for communication and social skills. To access an ELL supporting document which delineates performance definitions and descriptors, please click on the following link: http://www.cpalms.org/uploads/docs/standards/eld/SI.pdf.
For additional information on the development and implementation of the ELD standards, please contact the Bureau of Student Achievement through Language Acquisition at sala@fldoe.org.

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate risk management skills.
02.0	Demonstrate basic marketing math skills.
03.0	Demonstrate basic marketing equipment operations.
04.0	Identify marketing and business fundamentals.
05.0	Demonstrate communication and human relations skills.
06.0	Demonstrate principles of advertising and sales promotions.
07.0	Demonstrate sales and customer relations techniques.
08.0	Demonstrate delivery operations skills.
09.0	Demonstrate warehouse operations.
10.0	Demonstrate billing operations skills.
11.0	Demonstrate accounts receivable skills.
12.0	Demonstrate accounts payable skills.
13.0	Research parts data and technical information.
14.0	Demonstrate automotive specialty parts sales skills.
15.0	Demonstrate parts service skills.
16.0	Identify parts systems, components, and their functions.
17.0	Research automotive systems parts.
18.0	Demonstrate automotive systems parts sales.
19.0	Demonstrate inventory control operations.
20.0	Demonstrate purchasing operations skills.
21.0	Demonstrate management and supervision techniques.
22.0	Research career opportunities in the industry.

2017 – 2018
Florida Department of Education
Student Performance Standards
Course Title: 	Retail Essentials
Course Number: 	8809108
Course Credit:	1

Course Description:

The purpose of this course is to develop the competencies essential to parts marketing.  These competencies include human relations, employability skills, communication, math, and economic skills.  The fundamentals of marketing and selling are also included.

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
01.0	Demonstrate risk management skills – the student will be able to:			
01.01	Identify school rules and policies (e.g., fire evacuation plans, code of conduct, financial aid opportunities).			
01.02	Identify program objectives and requirements to reach occupational completion points and certificate prerequisites.			
01.03	Discuss the importance of testing and grading procedures.			
01.04	Identify, discuss, and demonstrate safe lifting procedures.			
01.05	Identify and discuss the laws and procedures for disposing of hazardous wastes.			
01.06	Identify safety and accident prevention procedures.			
01.07	Identify and discuss clean and orderly storing techniques.			
01.08	Identify and discuss appropriate dress and grooming for employment.			
01.09	Identify and discuss the purpose and importance of an accident prevention plan.			
01.10	Identify and discuss workplace safety and health guidelines.			
01.11	Demonstrate safety and accident prevention techniques.			
01.12	Discuss state and federal labor laws regulating the workplace.			
02.0	Demonstrate basic marketing math skills – the student will be able to:			
02.01	Calculate mark-ups, mark-downs, and discounts.			
02.02	Read and interpret charts and graphs.			
02.03	Identify the importance and purpose of product codes.			
02.04	Write and communicate product codes according to industry standards.			
02.05	Calculate county and state sales taxes.			
02.06	Demonstrate mastery of the 10-key keyboard.			
02.07	Discuss sales terminal opening and closing procedures.			
02.08	Demonstrate ability to provide customer with proper change.			
02.09	Identify check, credit card, and debit card payments and procedures.			
02.10	Demonstrate sales calculations (e.g., cash, discount, COD, returns).			
02.11	Interpret sales receipts.			
02.12	Discuss refund procedures and policies.			
03.0	Demonstrate basic marketing equipment operations – the student will be able to:			
03.01	Demonstrate techniques for making a positive first impression.			
03.02	Identify techniques for placing, answering, holding, and transferring telephone calls.			
03.03	Identify and demonstrate procedures for recording and relaying accurate messages.			
03.04	Demonstrate ability to use a telephone to gather information.			
03.05	Demonstrate ability to use a telephone book as a resource.			
03.06	Discuss uses of a fax machine.			
03.07	Demonstrate ability to send and receive fax documents.			
03.08	Identify procedures for operating and maintaining imaging equipment.			
03.09	Identify and discuss imaging feeder, sorter, and collating procedures.			
03.10	Process single and multiple copies using manual and automated methods.			
03.11	Identify and discuss imaging maintenance procedures.			
03.12	Identify labeling applications and fonts.			
03.13	Identify characteristics of labeling ribbon.			
03.14	Identify single and multi-line labeling applications.			
03.15	Demonstrate ability to change labeling ribbon.			
03.16	Enter and proofread typed labeling data.			
03.17	Demonstrate use of labeling machine.			
04.0	Identify marketing and business fundamentals – the student will be able to:			
04.01	Discuss concept of economic goods and services.			
04.02	Discuss concept of economic resources and activities.			
04.03	Discuss concept of utility and supply and demand.			
04.04	Identify and discuss relationship between government and business.			
04.05	Identify and discuss concepts of private enterprise, business ownership, profit, risk, competition, and productivity.			
04.06	Identify major components of the Gross National Product (GNP).			
04.07	Identify and explain major types of economic systems.			
04.08	Identify and explain functions of business and the relationship between business and society.			
04.09	Identify categories of business activity (e.g., extractive, agriculture, manufacturing, processing, construction, distribution, service).			
04.10	Identify types of business ownership and compare and contrast the advantages and disadvantages of each type.			
04.11	Identify and discuss ethics in business.			
04.12	Identify and discuss functions of business and channels of distribution.			
04.13	Identify and discuss elements of the marketing mix.			
05.0	Demonstrate communication and human relations skills – the student will be able to:			
05.01	Identify and apply effective communication (verbal, nonverbal, electronic).			
05.02	Describe effective staff communication and its uses (interpersonal, departmental, interdepartmental, company).			
05.03	Demonstrate ability to read and comprehend written communications.			
05.04	Identify a variety of written business communications utilized in the workplace.			
05.05	Prepare a business letter, memorandum, fax, and e-mail.			
05.06	Demonstrate ability to speak effectively to customers/clients, co-workers, supervisors, and vendors using proper grammar and terminology.			
05.07	Discuss importance of developing networking skills to expand business contacts.			
05.08	Prepare and deliver a business-related presentation.			
05.09	Demonstrate active listening strategies that improve understanding and performance.			
05.10	Describe positive customer relations.			
05.11	Demonstrate conflict resolution techniques.			
05.12	Identify means of nonverbal communication.			
05.13	Demonstrate effective telephone and e-mail techniques and etiquette/netiquette in a business situation.			
05.14	Discuss methods of resolving customer complaints.			
05.15	Interpret business policies to customers/clients.			
05.16	Discuss importance of providing clear directions, descriptions, and explanations.			
05.17	Demonstrate ability to locate, understand, and interpret information found in trade journals, manuals, graphs, schedules, charts, diagrams, and Internet resources.			
05.18	Identify types of technology and equipment used in the workplace.			
06.0	Demonstrate principles of advertising and sales promotions – the student will be able to:			
06.01	Identify purpose, importance, and techniques of advertising.			
06.02	Identify purpose, importance, and techniques of sales promotions.			
06.03	Identify and discuss the nine elements of design (e.g., color, materials, interior architecture, illusion, landscaping, music, signage, attention to detail, general exterior).			
06.04	Identify and discuss the elements of an advertisement (e.g., headline, copy, illustration).			
06.05	Discuss target markets and their importance in advertising and sales promotions.			
06.06	Identify advertising design techniques and their applications.			
06.07	Create sales, holiday, and seasonal advertisements using accepted computer design techniques.			
06.08	Identify the purpose and importance of displays.			
06.09	Identify and discuss effective display techniques.			
06.10	Discuss the importance and purpose of cleaning and maintaining displays.			
06.11	Plan and construct an effective sales display.			
07.0	Demonstrate sales and customer relations techniques – the student will be able to:			
07.01	Identify the purpose and importance of selling.			
07.02	Identify qualities of a professional sales associate.			
07.03	Identify, discuss, and demonstrate the steps in the selling process.			
07.04	Identify and discuss the roles of sales associates and customers.			
07.05	Describe techniques for identifying customer needs, wants, and/or problems.			
07.06	Explain techniques for determining customer merchandise and/or service interests.			
07.07	Explain methods of observation that can be used to obtain a customer’s surname.			
07.08	Discuss importance and methods of customer follow-up (e.g., client file).			
07.09	Model methods of resolving customer complaints.			
07.10	List abilities and qualities customers expect from sales associates.			
07.11	Demonstrate ability to create accessory sales.			
07.12	Identify and discuss importance and purpose of store policies as they relate to customer service.			
07.13	Role-play appropriate customer greetings.			
07.14	Describe how an employee represents the firm to customers.			
07.15	Explain techniques to balance responsive telephone service with in-store service.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Delivery Operations
Course Number: 	8809101
Course Credit:	.5

Course Description:

This course is designed to develop the fundamental competencies necessary to effectively and safely deliver automotive parts.  Topics include planning and delivery activities, pick-up and delivery of merchandise, and delivery vehicle maintenance.  Supervisory skills related to delivery operations are included.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
08.0	Demonstrate delivery operations skills – the student will be able to:			
08.01	Identify and discuss the importance, purpose, and characteristics of delivery operations.			
08.02	Identify delivery documents (e.g., packing slips, invoices, freight bills, return forms, pick up tickets).			
08.03	List procedures for processing delivery documents.			
08.04	Identify delivery vehicle maintenance requirements and limitations.			
08.05	Inspect delivery vehicle, perform minor maintenance, report maintenance problems, and maintain delivery vehicle according to industry standards.			
08.06	Plan, prepare, and perform daily pickup and delivery activities.			
08.07	Verify ordered merchandise.			
08.08	Process merchandise for return to supplier.			
08.09	Identify and discuss cores and their importance.			
08.10	Identify and discuss keyboarding techniques necessary for the delivery process.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Warehousing Operations 
Course Number: 	8809102
Course Credit:	1

Course Description:

This course is designed to develop competencies necessary for the correct performance of warehousing operations skills.  Topics include analyzing data, organizing the stockroom, and receiving and inspecting incoming merchandise.  Supervisory skills related to warehouse operations are included. 

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
09.0	Demonstrate warehouse operations – the student will be able to:			
09.01	Identify and discuss the characteristics of stock keeping and warehouse operations.			
09.02	Identify and discuss the importance and purpose of warehouse operations.			
09.03	Identify warehouse documents (e.g., pick tickets, special orders, inventory forms).			
09.04	Discuss and analyze computerized warehouse data.			
09.05	Describe procedures for using computerized warehouse data.			
09.06	Identify and discuss stock keeping methods and fundamentals.			
09.07	Receive, inspect, price, and stock incoming merchandise.			
09.08	Verify packing slips and rotate stock.			
09.09	Perform a physical inventory.			
09.10	Apply basic computer systems operations.			
09.11	Explain channels of distribution.			
09.12	Display and interpret inventory screens.			
09.13	Send and receive e-mail.			
09.14	Create a computerized document.			
09.15	Analyze computerized warehouse data.			
09.16	Describe delivery and warehouse operations supervisory skills.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Billing Operations 
Course Number: 	8809103
Course Credit:	.5

Course Description:

This course is designed to develop competencies necessary for the correct processing of work orders.  Topics include filing, opening, recording, and closing work orders.  Auditing work order skills are included.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
10.0	Demonstrate billing operations skills – the student will be able to:			
10.01	Identify and discuss importance, purpose, and characteristics of billing operations.			
10.02	Identify, discuss, and demonstrate bill filing methods and procedures according to industry standards.			
10.03	Explain requirements for opening work orders.			
10.04	Open work orders using customer-given information.			
10.05	Maintain work order accounting information.			
10.06	Close work orders using parts department and technician information.			
10.07	Verify, audit, and file work order documents.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Parts Accounting Operations 
Course Number: 	8809104
Course Credit:	1

Course Description:

This course is designed to develop competencies necessary for accurate computer accounting of inventory.  Topics include both accounts receivable and accounts payable duties

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
11.0	Demonstrate accounts receivable skills – the student will be able to:			
11.01	Identify and discuss characteristics of a career in accounts receivable.			
11.02	Identify and discuss importance and purpose of accounts receivable.			
11.03	Identify and list documents used in the accounts receivable department.			
11.04	Verify and process pricing documents.			
11.05	Create and process computerized invoices and credit memos.			
11.06	Explain accounts receivable filing methods and procedures.			
11.07	Verify and file accounts receivable records.			
11.08	Run and analyze accounts receivable reports.			
11.09	Run and analyze customer statement reports.			
11.10	Perform customer statements functions.			
12.0	Demonstrate accounts payable skills – the student will be able to:			
12.01	Identify and discuss characteristics of a career in accounts payable.			
12.02	Identify and discuss importance and purpose of accounts payable.			
12.03	Identify and list documents used in accounts payable department.			
12.04	Identify methods to maintain a clean and orderly work area.			
12.05	Identify, discuss, and demonstrate manual general ledger procedures.			
12.06	Identify, discuss, and demonstrate computerized general ledger procedures.			
12.07	Identify and discuss methods to reconcile computerized daily accounts payable.			
12.08	Demonstrate reconciling computerized daily accounts payable.			
12.09	Identify and discuss methods to reconcile computerized monthly accounts payable.			
12.10	Demonstrate reconciling computerized monthly accounts payable.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Cataloging Operations
Course Number: 	8809107
Course Credit:	.5

Course Description:

This course is designed to develop competencies necessary for effective customer service and sales.  Topics include automotive specialty parts, sales functions, and customer service duties.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
13.0	Research parts data and technical information – the student will be able to:			
13.01	Identify the purpose and importance of cataloging systems.			
13.02	Identify product manufacturers and types of catalogs.			
13.03	Identify procedures for setting up and maintaining a catalog rack.			
13.04	Identify manual, systematic procedures for locating specific part numbers.			
13.05	Demonstrate ability to use manual catalogs and interchanges to locate specific part numbers.			
13.06	Identify computerized, systematic procedures for locating specific part numbers.			
13.07	Demonstrate ability to use an automated cataloging system to locate specific part numbers.			
13.08	Demonstrate use of interchange lists and line cards.			
13.09	Identify computerized cataloging system maintenance and update procedures.			
13.10	Identify methods to call in special orders and stock orders.			
13.11	List steps to identify manufacturers and suppliers for specific parts.			
13.12	Articulate quantities, numbers, and manufacturers of parts according to numerical language.			
13.13	Demonstrate ability to call in and fax special and stock orders.			
14.0	Demonstrate automotive specialty parts sales skills – the student will be able to:			
14.01	Identify types of automotive basic tools.			
14.02	Identify types of automotive fasteners.			
14.03	Identify and discuss appropriate applications for specific tools.			
14.04	Identify and discuss appropriate applications for specific automotive fasteners.			
15.0	Demonstrate parts service skills – the student will be able to:			
15.01	Identify standard and metric measurements.			
15.02	Identify procedures for using metric devices.			
15.03	Identify inside and outside diameters.			
15.04	Read standard and metric measurements.			
15.05	Measure automotive belts using an industry approved belt measurer.			
15.06	Measure inside and outside diameters of hoses.			
15.07	Demonstrate use of a micrometer, T-bar, and ruler.			
15.08	Identify automotive component testing operational procedures.			
15.09	Identify types of testing equipment.			
15.10	Demonstrate operation of testing equipment (e.g., battery tester, alternator tester, starter tester, voltage regulator tester).			
15.11	Identify, discuss, and demonstrate procedures for refinishing brake drums.			
15.12	Identify, discuss, and demonstrate procedures for refinishing rotors.			

2017 – 2018
Florida Department of Education
Student Performance Standards
Course Title: 	Parts Specialist 1
Course Number: 	8809109
Course Credit:	.5

Course Description:

This course is designed to develop competencies necessary for fuel, emission, exhaust, heating and cooling, air conditioning systems, electrical, ignition, engine systems, brakes, chassis, and power train systems operating fundamentals.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
16.0	Identify parts systems, components, and their functions – the student will be able to:			
16.01	Identify operating fundamentals of fuel systems, their parts, and their functions.			
16.02	Identify operating fundamentals of emission control systems, their parts, and their functions.			
16.03	Identify operating fundamentals of exhaust systems, their parts, and their functions.			
16.04	Identify operating fundamentals of heating and cooling systems, their parts, and their functions.			
16.05	Identify operating fundamentals of air conditioning systems, their parts, and their functions.			
16.06	Identify operating fundamentals of electrical systems, their parts, and their functions.			
16.07	Identify operating fundamentals of electrical accessory systems, their parts, and their functions.			
16.08	Identify operating fundamentals of ignition systems, their parts, and their functions.			
16.09	Identify operating fundamentals of engine systems, their parts, and their functions.			
16.10	Identify operating fundamentals of brake systems, their parts, and their functions.			
16.11	Identify operating fundamentals of steering and suspension systems, their parts, and their functions.			
16.12	Identify operating fundamentals of power train systems, their parts, and their functions.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Parts Specialist 2
Course Number: 	8809110
Course Credit:	1

Course Description:

This course is designed to develop competencies necessary for researching fuel, emission, exhaust, heating and cooling, air conditioning systems, electrical, ignition, engine systems, brakes, chassis, and power train systems parts systems.

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
17.0	Research automotive systems parts – the student will be able to:			
17.01	Analyze customer parts requests.			
17.02	Identify steps to research part numbers using manual and computerized cataloging, interchanges, and price sheets.			
17.03	Research fuel systems part numbers.			
17.04	Research emission control systems part numbers.			
17.05	Research exhaust systems part numbers.			
17.06	Research heating and cooling systems part numbers.			
17.07	Research air conditioning systems part numbers.			
17.08	Research electrical systems part numbers.			
17.09	Research electrical accessory systems part numbers.			
17.10	Research ignition systems part numbers.			
17.11	Research engine systems part numbers.			
17.12	Research brake systems part numbers.			
17.13	Research steering and suspension systems part numbers.			
17.14	Research power train systems part numbers.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Parts Specialist 3
Course Number: 	8809111
Course Credit:	1

Course Description:

This course is designed to develop competencies necessary for demonstrating fuel, emission, exhaust, heating and cooling, air conditioning systems, electrical, ignition, engine systems, brakes, chassis, and power train systems parts sales.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
18.0	Demonstrate automotive systems parts sales – the student will be able to:			
18.01	Demonstrate fuel systems parts using suggestive selling.			
18.02	Demonstrate emission control systems parts using suggestive selling.			
18.03	Demonstrate exhaust systems parts using suggestive selling.			
18.04	Demonstrate heating and cooling systems using suggestive selling.			
18.05	Demonstrate air conditioning systems using suggestive selling.			
18.06	Demonstrate electrical systems using suggestive selling.			
18.07	Demonstrate electrical accessory systems using suggestive selling.			
18.08	Demonstrate ignition systems using suggestive selling.			
18.09	Demonstrate engine systems using suggestive selling.			
18.10	Demonstrate brake systems using suggestive selling.			
18.11	Demonstrate steering and suspension systems using suggestive selling.			
18.12	Demonstrate power train systems using suggestive selling.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Inventory Control Operations
Course Number: 	8809105
Course Credit:	.5

Course Description:

This course is designed to develop competencies necessary for inventory control operations.  Topics include analyzing inventory reports, applying computerized sequencing procedures, maintaining automated inventory files, pricing information, and periodic automated inventory procedures.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
19.0	Demonstrate inventory control operations – the student will be able to:			
19.01	Identify the purpose and importance of inventory control.			
19.02	Identify characteristics of inventory control operations.			
19.03	Identify inventory fast paths and their purposes.			
19.04	Identify and explain various inventory reports.			
19.05	Prepare and analyze various inventory reports.			
19.06	Discuss inventory control equipment maintenance procedures.			
19.07	Enter product and vendor data using a computer system.			
19.08	Run and analyze product line and vendor reports using a computer system.			
19.09	Maintain automated inventory files and parts data.			
19.10	Describe importance of maintaining current price sheet information.			
19.11	Describe process to obtain current price sheets.			
19.12	Verify current manufacturer pricing and price sheets.			
19.13	Maintain automated pricing data.			
19.14	Read and interpret price sheets.			
19.15	Demonstrate periodic inventory procedures using an automated system.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Purchasing Operations
Course Number: 	8809106
Course Credit:	.5

Course Description:

This course is designed to develop competencies necessary for the computerized purchasing operations.  Topics include analyzing sales potential, and buying parts and supplies using an automated system.  Supervisory skills related to purchasing operations are included.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
20.0	Demonstrate purchasing operations skills – the student will be able to:			
20.01	Identify the purpose and importance of purchasing procedures.			
20.02	Describe characteristics of purchasing operations.			
20.03	Discuss the purpose and importance of analyzing sales potential.			
20.04	Identify lifespan and demand for individual parts.			
20.05	Use historical data to analyze sales potential of parts and supplies.			
20.06	Identify and discuss steps to conduct an Internet search for parts information.			
20.07	Conduct an Internet research project involving the parts industry.			
20.08	Identify and discuss specific purchase order control reports.			
20.09	Generate and control computerized purchase orders.			
20.10	Demonstrate ability to buy parts and supplies using an automated system.			
20.11	Identify responsibilities of a back office supervisor.			
20.12	Evaluate new products for sales potential.			
20.13	Identify and use inventory classifications.			
20.14	Maintain effective business communications with supervisors, co-workers, and industry representatives.			
20.15	Recommend solutions to inventory control and purchasing problems.			
20.16	Demonstrate ability to supervise inventory management.			

2017 – 2018
Florida Department of Education
Student Performance Standards

Course Title: 	Marketing Management Operations
Course Number: 	8809112
Course Credit:	1

Course Description:

This course is designed to develop competencies necessary for the successful management of a parts department, a general lines retail outlet, or an independent parts retail store.  Topics include generic marketing management skills, project planning, and employee relations skills.  

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
21.0	Demonstrate management and supervision techniques – the student will be able to:			
21.01	Identify and discuss managerial/supervisory functions.			
21.02	Identify and discuss the roles and responsibilities of a manager/supervisor.			
21.03	Identify and discuss qualities of effective leaders.			
21.04	Identify and demonstrate employee motivational techniques.			
21.05	Identify and demonstrate leadership skills.			
21.06	Identify and demonstrate time management techniques.			
21.07	Identify and demonstrate training techniques.			
21.08	Identify and demonstrate team-building techniques.			
21.09	Conduct a training session.			
21.10	Identify and demonstrate management communication techniques.			
21.11	Conduct a business meeting.			
21.12	Identify and demonstrate problem-solving techniques.			
21.13	Identify project planning and implementation techniques.			
21.14	Demonstrate the ability to develop and implement a project plan.			
21.15	Identify and demonstrate effective human resource management techniques.			
21.16	Identify and demonstrate management techniques to promote a productive workforce.			
21.17	Demonstrate ability to manage employee functions.			
21.18	Demonstrate ability to manage business operations.			
21.19	Demonstrate ability to supervise sales functions.			
21.20	Demonstrate ability to manage a business enterprise.			
21.21	Demonstrate ability to manage employees.			
21.22	Evaluate business problems and implement solutions.			
21.23	Analyze business performance and profit/loss statements.			
22.0	Research career opportunities in the industry – the student will be able to:			
22.01	Describe purpose and importance of career objectives.			
22.02	Identify individual interests, strengths, and weaknesses in relation to a career.			
22.03	Identify characteristics of selected careers (e.g., salary, working conditions, education requirements, career ladders, technology requirements).			
22.04	Identify steps to research, gather, and analyze career data.			
22.05	Prepare a career research plan for a selected career.			
22.06	Establish realistic career employment goals			

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Special Notes

The occupational standards and benchmarks outlined in this secondary program correlate to the standards and benchmarks of the postsecondary program with the same Classification of Instructional Programs (CIP) number.

MyCareerShines is an interactive resource to assist students in identifying their ideal career and to enhance preparation for employment. Teachers are encouraged to integrate this resource into the program curriculum to meet the employability goals for each student.  Access MyCareerShines by visiting: www.mycareershines.org.

Career and Technical Student Organization (CTSO)

DECA is the intercurricular career and technical student organization(s) providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular Occupational Completion Point (OCP) or a Modified Occupational Completion Point (MOCP).  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete an OCP/MOCP.  The student should work on different competencies and new applications of competencies each year toward completion of the OCP/MOCP.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml