2017 – 2018
Florida Department of Education
Curriculum Framework 

Program Title:	IP Communications
Career Cluster:	Information Technology

CCC	
CIP Number	0511100120	
Program Type	College Credit Certificate (CCC)	
Program Length	Primary:  32 credit hours; Secondary:  21 credit hours	
CTSO	Phi Beta Lambda, BPA 	
SOC Codes (all applicable) 	15-1142 – Network and Computer Systems Administrators	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Network Systems Technology AS degree program (1511100112).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate an understanding of IP Communication theory.
02.0	Demonstrate an understanding of digitizing voice traffic and voice compression standards.
03.0	Demonstrate an understanding of Quality of Service (QoS) requirements in a converged data and voice network.
04.0	Demonstrate an understanding of IP communications design.
05.0	Demonstrate an understanding of troubleshooting procedures for IP communications.
06.0	Demonstrate an understanding of utilizing advanced Voice over IP (VoIP) and Data Bundle solutions to provide a single network connection for phone services and high-speed Internet.
07.0	Demonstrate an understanding of using Statistical Analysis System (SAS) sessions to exchange data by using the TCP/IP communications access method.
08.0	Demonstrate how to configure VoIP fax applications for universal access servers.
09.0	Demonstrate an understanding of key concepts for Video over IP.

2017 – 2018
Florida Department of Education
Student Performance Standards

Program Title:	IP Communications
CIP Number:		0511100120
Program Length:	Primary:  32 credit hours; Secondary:  21 credit hours
SOC Code(s):		15-1142 

This certificate program is part of the Network Systems Technology AS degree program (0511100112).  At the completion of this program, the student will be able to:	
01.0	Demonstrate an understanding of IP Communication theory. – The student will be able to:	
01.01	Describe the supported multivendor hardware platforms for VoIP technology, their limits, and their boundaries.	
01.02	Describe how Voice Gateways function in an IP Telephony (IPT) solution.	
01.03	Identify and describe the Local Area Network (LAN) switching products useable in an IPT solution.	
02.0	Demonstrate an understanding of digitizing voice traffic and voice compression standards. – The student will be able to:	
02.01	Identify the steps required for analog to digital conversion in a VoIP network.	
02.02	Identify the signaling steps required to complete a Public Switched Telephone Network (PSTN) call.	
02.03	Define the function of Private Branch eXchanges (PBX) or key systems.	
02.04	Configure Foreign eXchange Subscriber (FXS) and Foreign eXchange Office (FXO) interfaces on a Voice Gateway.	
03.0	Demonstrate an understanding of Quality of Service (QoS) requirements in a converged data and voice network. – The student will be able to:	
03.01	Identify the steps required to minimize jitter, packet loss and serialization delay in a VoIP network.	
03.02	Explain the function of IP precedence and different Class of Service (CoS) types.	
03.03	Identify and list the types of traffic coming into the interface and defining their relative priority.	
03.04	Configure a priority or custom queuing list.	

04.0	Demonstrate an understanding of IP communications design. – The student will be able to:	
04.01	Identify the most appropriate gateway in IP Communication design.	
04.02	Identify and describe dial plan architecture in IP Communication design.	
04.03	Identify the correct route patterns, filters, and use of wild cards in VoIP design scenarios.	
04.04	List available classes of services in IP Communication design and their constraints.	
04.05	Describe how to use digit manipulation in VoIP design.	
04.06	Identify the appropriate QoS tools that are needed for the proper operation of voice traffic on a network.	
05.0	Demonstrate an understanding of troubleshooting procedures for IP communications. – The student will be able to:	
05.01	Identify the appropriate method for providing redundancy in VoIP design.	
05.02	Describe the tools used in troubleshooting IP communication networks.	
05.03	Identify and describing the different call flows and series of events through the call traces and debug outputs when troubleshooting.	
05.04	List the alarms used in IP communication troubleshooting.	
06.0	Demonstrate an understanding of utilizing advanced Voice over IP (VoIP) and Data Bundle solutions to provide a single network connection for phone services and high-speed Internet. – The student will be able to:	
06.01	Identify the required bandwidth speeds needed for uninterrupted service and fast uploads and downloads.	
06.02	Describe the impact of Voice Samples, Codecs, and Packet Size on Bandwidth.	
06.03	Describe on demand use of voice/data and voice prioritization, delivered over a private/secure line.	
06.04	Describe features for a VoIP and Data Bundle.	
06.05	Describe VoIP and Data Bundle used to dynamically alternate between voice and Internet as call volume needs dictate.	
07.0	Demonstrate an understanding of using Statistical Analysis System (SAS) sessions to exchange data by using the TCP/IP communications access method. – The student will be able to:	
07.01	Identify that a SAS/SHARE server ID has been added to the TCP/IP SERVICES file.	
07.02	Describe how to invoke SAS sessions utilizing TCP/IP communications access method.	
07.03	Describe syntax used to identify port numbers, defined in the client TCP/IP SERVICES file.	
08.0	
Demonstrate how to configure VoIP fax applications for universal access servers. – The student will be able to:	
08.01	Describe fax applications that enable universal access servers to send and receive faxes across packet-based networks using modems.	
08.02	Describe universal inbox applications for fax and e-mail and how faxes and e-mails can go to the same mailbox using direct inward dialing.	
08.03	Describe how faxes can be broadcast to multiple recipients simultaneously.	
09.0	Demonstrate an understanding of key concepts for Video over IP. – The student will be able to:	
09.01	Describe video over IP systems using existing standards to reduce the data to a bitstream and then an IP network to carry the encapsulated data in a stream of IP packets.	
09.02	Describe the quality of service requirements which must be fulfilled for use in broadcast carrying video over IP networks.	
09.03	Describe bandwidth requirements, the maximum allowable packet loss rate, and approaches to achieve acceptable bandwidth such as quantity of service, network admission control, bandwidth reservation, traffic shaping, and traffic prioritization techniques.	
09.04	Describe latency variation and its effect on making synchronization more complex by making the recovery of the underlying timing of the video signal far more difficult.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml