2016 – 2017
Florida Department of Education
Curriculum Framework 

Program Title:	Environmental Services	
Program Type:	Career Preparatory
Career Cluster:	Hospitality & Tourism

PSAV	
Program Number	V200610	
CIP Number	0419069911	
Grade Level	30, 31	
Standard Length	300 hours	
Teacher Certification	FAM CON SCI 
BLDG MAINT @7 7 G
CUSTODIAL SRV @7 7 G
HME EC OCC ¢7
HOMEMAKING ¢7 @2 %7 %G	
CTSO	N/A	
SOC Codes 	37-2011 – Janitors and Cleaners, Except Maids and Housekeeping 
                 Cleaners
37-1011 – First-Line Supervisors of Housekeeping and Janitorial Workers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	
Basic Skills Level	N/A	

Purpose 

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Hospitality & Tourism career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Hospitality & Tourism career cluster. 

The content includes but is not limited to preparing students for employment as environmental service providers or technicians for residential homes and institutions (hotels/motels, hospitals, nursing homes, campus buildings, and office buildings); Cleaner Commercial or Institution, SOC 37-2011, or for advanced training in the environmental services industry; Supervisor, Janitorial Services, SOC 37-1011.  

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of two occupational completion points.

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44(3) (b), F.S.

The following table illustrates the post-secondary program structure:

OCP	Course Number	Course Title	Length	SOC Code	
A	HEV0510	Janitors/Cleaners	150 hours	37-2011	
B	HEV0511	Supervisor, Janitorial 	150 hours	37-1011	

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Identify job and career opportunities in the environmental services profession.
02.0	Explain the importance of employability skills and entrepreneurship skills.
03.0	Demonstrate language arts knowledge and skills.
04.0	Demonstrate mathematics knowledge and skills
05.0	Demonstrate science knowledge and skills.
06.0	Select, use, and store equipment and supplies.
07.0	Demonstrate safety, sanitation, and security skills.
08.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.
09.0	Demonstrate environmental services procedures.
10.0	Use information technology tools.
11.0	Demonstrate positive customer-relations skills.
12.0	Solve problems using critical thinking skills, creativity, and innovation.
13.0	Use oral and written communication skills in creating, expressing, and interpreting information and ideas.
14.0	Demonstrate institutional housekeeping procedures.
15.0	Identify hazardous materials and situations, and procedures for reporting.
16.0	Identify the federal, state, and local laws and agencies that affect the environmental services area.
17.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
18.0	Apply the principles of leadership and management.
19.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
20.0	Demonstrate personal money-management concepts, procedures, and strategies.
21.0	Describe the importance of professional ethics and legal responsibilities.

2016 – 2017

Florida Department of Education
Student Performance Standards

Program Title:	Environmental Services
PSAV Number:	V200610

Course Number: HEV0510
Occupational Completion Point: A 
Janitors/Cleaners – 150 Hours – SOC Code 372011	
01.0	Identify job and career opportunities in the environmental services profession.  The student will be able to:	
01.01	Explain the role and importance of the environmental services industry in the quality of life.	
01.02	Identify employment, career-growth, and advanced-training opportunities in the environmental services profession.	
01.03	Identify responsibilities for each job in the career ladder.	
01.04	Explain training needs for career enhancement.	
01.05	Analyze the personal and professional qualities required for employment.	
01.06	Explain the advantages and disadvantages of working for self; working for others; being an employee of a large organization and being an employee of a small organization.	
02.0	Explain the importance of employability skill and entrepreneurship skills.  The student will be able to:	
02.01	Identify and demonstrate positive work behaviors needed to be employable. 	
02.02	Develop personal career plan that includes goals, objectives, and strategies.	
02.03	Examine licensing, certification, and industry credentialing requirements.	
02.04	Maintain a career portfolio to document knowledge, skills, and experience.	
02.05	Evaluate and compare employment opportunities that match career goals. 	
02.06	Identify and exhibit traits for retaining employment.	
02.07	Identify opportunities and research requirements for career advancement. 	
02.08	Research the benefits of ongoing professional development. 	
02.09	Examine and describe entrepreneurship opportunities as a career planning option.	
03.0	Demonstrate language arts knowledge and skills.  The student will be able to:	
03.01	Locate, comprehend and evaluate key elements of oral and written information.	
03.02	Draft, revise, and edit written documents using correct grammar, punctuation and vocabulary. 	
03.03	Present information formally and informally for specific purposes and audiences.	
04.0	Demonstrate mathematics knowledge and skills.  The student will be able to: 	
04.01	Demonstrate knowledge of arithmetic operations.	
04.02	Analyze and apply data and measurements to solve problems and interpret documents.	
04.03	Construct charts/tables/graphs using functions and data.	
05.0	Demonstrate science knowledge and skills.  The student will be able to:	
05.01	Discuss the role of creativity in constructing scientific questions, methods and explanations.	
05.02	Formulate scientifically investigable questions, construct investigations, collect and evaluate data, and develop scientific recommendations based on findings.	
06.0	Select, use, and store equipment and supplies.  The student will be able to:	
06.01	Identify the basic supplies and equipment needed for a specific job.	
06.02	Select the proper tools for a specific job.	
06.03	Inventory supplies and maintain a record of supplies.	
06.04	Explain the importance of appropriate housekeeping and maintenance practices.	
06.05	Store equipment properly.	
06.06	Disassemble and maintain selected pieces of equipment used in the area of environmental services.	
06.07	Maintain equipment-and-supply storage areas.	
06.08	Use and care for equipment, supplies, and tools according to manufacturer's instructions.	
06.09	Report faulty equipment and needed repairs.	
07.0	Demonstrate safety, sanitation, and security skills.  The student will be able to:	
07.01	Demonstrate the skills necessary for fire safety, such as RACE (rescue, alarm, control, extinguish).	
07.02	Identify the various types of fire extinguishers.	
07.03	Use fire extinguishers appropriate to fire hazards.	
07.04	Demonstrate emergency procedures.	
07.05	Demonstrate security procedures.	
07.06	Demonstrate safety procedures in the use, care, and storage of equipment.	
07.07	Demonstrate sanitation and safety procedures as required by the health department and the Occupational Safety and Health Administration (OSHA).	
07.08	Demonstrate the required sanitation procedures.	
07.09	Identify the health-related problems that may result from exposure to work-related chemicals and hazardous materials, and describe the proper precautions for handling such materials.	
07.10	Discuss environmental concerns related to hazardous waste and chemical disposal.	
08.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance.  The student will be able to:	
08.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.	
08.02	Explain emergency procedures to follow in response to workplace accidents.	
08.03	Create a disaster and/or emergency response plan.	
09.0	Demonstrate environmental services procedures.  The student will be able to:	
09.01	Demonstrate general housekeeping and maintenance procedures and practices for windows, walls, and floors.	
09.02	Demonstrate the methods necessary to provide sanitary conditions in the rest room and shower areas.	
09.03	Clean and care for a variety of wall and ceiling surfaces.	
09.04	Clean and care for fixtures, moldings, and special surfaces.	
09.05	Clean and care for various types of accessories.	
09.06	Clean and care for gas, electric, and solar appliances.	
09.07	Take down and re-hang draperies and shower curtains.	
09.08	Make a bed according to specifications in an institution.	
09.09	Use home and commercial laundry equipment and supplies.	
10.0	Use information technology tools.  The student will be able to:	
10.01	Use personal information management (PIM) applications to increase workplace efficiency.	
10.02	Employ technological tools to expedite workflow including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendar, contacts, email, and internet applications.	
10.03	Employ computer operations applications to access, create, manage, integrate, and store information.	
10.04	Employ collaborative/groupware applications to facilitate group work.	
10.05	Improve and design systems by offering suggestions to modify existing system in order to improve the quality of products or services and develop new or alternative systems.	
11.0	Demonstrate positive customer-relations skills.  The student will be able to:	
11.01	Exercise self-control.	
11.02	Identify and demonstrate appropriate responses to criticism.	
11.03	Demonstrate customer service skills in an appropriate setting by listening, suggesting solutions, and communicating the issues at hand.	
11.04	Demonstrate respect for customer property.	
12.0	Solve problems using critical thinking skills, creativity and innovation.  The student will be able to:	
12.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.	
12.02	Employ critical thinking and interpersonal skills to resolve conflicts.	
12.03	Identify and document workplace performance goals and monitor progress toward those goals.	
12.04	Conduct technical research to gather information necessary for decision-making.	
12.05	Monitor and correct performance by distinguishing trends and predicting impacts of actions on system operations; diagnosing deviations in the functioning system; and taking necessary action to correct the performance.  	
13.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas.  The student will be able to:	
13.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.	
13.02	Locate, organize and reference written information from various sources.	
13.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.	
13.04	Interpret verbal and nonverbal cues/behaviors that enhance communication. CM6.0	
13.05	Apply active listening skills to obtain and clarify information.	
13.06	Develop and interpret tables and charts to support written and oral communications.	
13.07	Exhibit public relations skills that aid in achieving customer satisfaction.	
14.0	Demonstrate institutional housekeeping procedures. The student will be able to:	
14.01	Demonstrate housekeeping and maintenance practices in occupied, unoccupied, and discharged rooms.	
14.02	Identify procedures and techniques for cleaning isolation units in a hospital or nursing home.	
14.03	Demonstrate procedures for adjusting windows and heating and air-conditioning equipment.	
14.04	Demonstrate procedures for checking a vacant room.	
14.05	Demonstrate responsibility in handling keys.	
14.06	Identify the symbols, abbreviations, and terminology used in the facility.	
14.07	Report damages and unusual conditions in the facility.	
14.08	Describe procedures for handling lost-and-found items.	
14.09	Interpret an occupancy report.	
15.0	Identify hazardous materials and situations, and procedures for reporting.  The student will be able to:	
15.01	Identify the types of hazardous materials that environmental services providers and technicians may encounter.	
15.02	Demonstrate procedures in safely handling and storing biomedical waste in a hospital and nursing home.	
15.03	Identify and interpret county, state, and federal laws, rules, and regulations governing biomedical waste materials.	
15.04	Identify hazardous situations and report them to the appropriate authority.	
15.05	Identify emergencies that may occur when biomedical waste/hazardous materials are handled, and procedures for reporting.	
Course Number: HEV0511
Occupational Completion Point: B
Supervisor, Janitorial – 150 Hours – SOC Code 371011	
16.0	Identify the federal, state, and local laws and agencies that affect the environmental services area.  The student will be able to:	
16.01	Identify the federal, state, and local laws that affect environmental services.	
16.02	Identify the federal, state, and local agencies that affect environmental services practices.	
17.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.  The student will be able to: 	
17.01	

17.02	Describe the nature and types of business organizations.	
17.03	Explain the effect of key organizational systems on performance and quality. 	
17.04	List and describe quality control systems and/or practices common to the workplace.	
17.05	Explain the impact of the global economy on business organizations.	
18.0	Apply the principles of leadership and management.  The student will be able to:	
18.01	Apply the principles of the management of time, money, energy, and space.	
18.02	Estimate the types of work and the required work hours for a specific situation.	
18.03	Develop instructions for environmental services providers to follow to satisfy the client's needs.	
18.04	Resolve customer complaints in a positive, professional manner.	
19.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.  The student will be able to:	
19.01	Employ leadership skills to accomplish organizational goals and objectives.	
19.02	Establish and maintain effective working relationships with others in order to accomplish objectives and tasks.	
19.03	Conduct and participate in meetings to accomplish work tasks.	
19.04	Employ mentoring skills to inspire and teach others.	
20.0	Demonstrate personal money-management concepts, procedures, and strategies.  The student will be able to:	
20.01	Identify and describe the services and legal responsibilities of financial institutions.	
20.02	Describe the effect of money management on personal and career goals.	
20.03	Develop a personal budget and financial goals.	
20.04	Complete financial instruments for making deposits and withdrawals.	
20.05	Maintain financial records.	
20.06	Read and reconcile financial statements.	
20.07	Research, compare and contrast investment opportunities.	
21.0	Describe the importance of professional ethics and legal responsibilities.  The student will be able to:	
21.01	Evaluate and justify decisions based on ethical reasoning.	
21.02	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities, and employer policies.	
21.03	Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace.	
21.04	Interpret and explain written organizational policies and procedures.	

Additional Information

Laboratory Activities

Laboratory activities are an integral part of this program.  These activities include instruction in the use of safety procedures, tools, equipment, materials, and processes related to these occupations.  Equipment and supplies should be provided to enhance hands-on experiences for students. 

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors.  Accommodations received in postsecondary education may differ from those received in secondary education.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular Occupational Completion Point (OCP) or a Modified Occupational Completion Point (MOCP).  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete an OCP/MOCP.  The student should work on different competencies and new applications of competencies each year toward completion of the OCP/MOCP.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml.