2016 – 2017 
Florida Department of Education
Curriculum Framework 

Program Title:	Lodging Operations
Program Type:	Career Preparatory
Career Cluster:	Hospitality & Tourism

NOTE: This program has been daggered for deletion with 2015-2016 being the last cohort of students permitted to enroll in the program. After 2015-2016, no new students may be enrolled in this program. Students already enrolled in the program may, at the District’s discretion, continue taking courses in the program until completion.

Secondary – Career Preparatory	
Program Number	8830300	
CIP Number	0252090400	
Grade Level	9-12, 30, 31	
Standard Length	4 credits	
Teacher Certification	FAM CON SCI
HOTEL TRNG 7 G
MKTG 1@2
MKTG MGMT @7 7 G
TC COOP ED @7
BUS ED 1 @2/ CHI*	
	*CHI – Certified Hospitality Instructor 
Teachers certified in Business Education must obtain this training from the American Hotel and Lodging Educational Institute to teach this program.  
For information - https://www.ahlei.org/CHI/  
For CHI application - https://www.ahlei.org/uploadedFiles/MainSite/Content/Certification/chiApplication.pdf	
CTSO	DECA	
SOC Codes 	43-4081 – Hotel, Motel, and Resort Desk Clerks
43-1011 – First Line Supervisors of Office and Administrative Support 
                 Workers
11-9081 – Lodging Managers	
CTE Program Resources	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml 	

Purpose 

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Hospitality & Tourism career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Hospitality & Tourism career cluster. 

The content includes but is not limited to hotel/motel front office functions; housekeeping operations; decision making; training techniques; applicable local, state, and federal laws; employability skills; communication and mathematical skills; economics; marketing and sales; safety and security; human relations; leadership and management; technology applications; and career exploration.  

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of four courses.  Students have the option of enrolling in Hospitality and Tourism Internship OR Hospitality and Tourism Cooperative Education OJT for the third course.  

The following table illustrates the secondary program structure:

OCP	Course Number	Course Title	Length	SOC Code	Level	Graduation Requirement	
 A	8850110	Introduction to Hospitality and Tourism	1 credit	43-4081	2	VO	
B	8830320	Lodging Principles	1 credit	43-1011	2	VO	
B	8845130	Hospitality and Tourism Internship  OR	1 credit	43-1011	2	VO	
B	8800420	Hospitality and Tourism Cooperative Education-OJT	1 credit	43-1011	2	VO	
C	8830330	Lodging Applications	1 credit	11-9081	3	VO	
(Graduation Requirement Abbreviations - EQ= Equally Rigorous Science, PA= Practical Arts, EC= Economics, VO= Career and Technical Education)

Academic Alignment Tables

Academic alignment is an ongoing, collaborative effort of professional educators specializing in the fields of science, mathematics, English/language arts, and Career and Technical Education (CTE). This initiative supports CTE programs by improving student performance through the integration of academic content within CTE courses. Career and Technical Education courses that have been aligned to the Next Generation Sunshine State Standards for Science and the Florida Standards for Mathematics and English/Language Arts will show the following data: the quantity of academic standards in the CTE course; the total number of standards contained in the academic course; and the percentage of alignment to the CTE course.

Courses	Anatomy/ Physiology
Honors	Astronomy     Solar/Galactic Honors	Biology 1	Chemistry 1	Earth-Space Science	Environmental Science	Genetics	Integrated Science	Marine Science 1 Honors	Physical Science	Physics 1	
8850110	4/87
5%	6/80
8%	28/83
34%	5/69
7%	27/67
40%	4/70
6%	4/69
6%	29/82
35%	6/66
9%	29/74
39%	4/72
6%	
8830320	2/87
2%	3/80
4%	25/83
30%	2/69
3%	27/67
40%	7/70
10%	2/69
3%	25/82
30%	8/66
12%	24/74
32%	1/72
1%	
8845130	19/87
22%	19/80
24%	**	19/69
28%	**	19/70
27%	19/69
28%	**	14/66
21%	**	19/72
26%	
8800420	**	**	**	**	**	**	**	**	**	**	**	
8830330	23/87
26%	23/80
29%	2/83
2%	22/69
32%	1/67
1%	27/70
39%	24/69
35%	1/82
1%	20/66
30%	1/74
1%	22/72
31%	
**   Alignment pending review    						#   Alignment attempted, but no correlation to academic course

Courses	Algebra 1	Algebra 2	Geometry	English 1	English 2	English 3	English 4	
8850110	24/67
36%	14/75
19%	20/54
37%	16/46
35%	16/45
36%	**	**	
8830320	16/67
24%	9/75
12%	16/54
30%	17/46
37%	17/45
38%	**	**	
8845130	8/67
12%	14/75
19%	8/54
15%	**	**	14/45
31%	14/45
31%	
8800420	**	**	**	**	**	**	**	
8830330	8/67
12%	20/75
27%	8/54
15%	**	**	17/45
38%	17/45
38%	
**   Alignment pending review    			#   Alignment attempted, but no correlation to academic course

Florida Standards for Technical Subjects 

Florida Standards (FS) for English Language Arts and Literacy in History/Social Studies, Science, and Technical Subjects are the critical reading and writing literacy standards designed for grade 6 and above.  These standards are predicated on teachers of history/social studies, science, and technical subjects using their content area expertise to help students meet the particular challenges of reading, writing, speaking, listening, and language in their respective fields.  It is important to note that the 6-12 literacy standards in history/social studies, science, and technical subjects are not meant to replace content standards in those areas but rather to supplement them.

This curriculum framework incorporates the grades 9-10 reading and writing literacy standards in the first two courses of this CTE program and grade 11-12 reading and writing literacy standards in the third and fourth courses of this CTE program.  The standards for Mathematical Practices describe varieties of expertise that educators at all levels should seek to develop in their students.  These practices rest on important “processes and proficiencies” with longstanding importance in mathematics education.  This curriculum framework incorporates the appropriate mathematical practices in the first four courses of this CTE program.  

Florida Standards for English Language Development (ELD)
English language learners communicate for social and instructional purposes within the school setting. ELD.K12.SI.1.1 

English Language Development (ELD) Standards Special Notes:
Teachers are required to provide listening, speaking, reading and writing instruction that allows English language learners (ELL) to communicate for social and instructional purposes within the school setting.   For the given level of English language proficiency and with visual, graphic, or interactive support, students will interact with grade level words, expressions, sentences and discourse to process or produce language necessary for academic success. The ELD standard should specify a relevant content area concept or topic of study chosen by curriculum developers and teachers which maximizes an ELL’s need for communication and social skills. To access an ELL supporting document which delineates performance definitions and descriptors, please click on the following link: http://www.cpalms.org/uploads/docs/standards/eld/SI.pdf.
For additional information on the development and implementation of the ELD standards, please contact the Bureau of Student Achievement through Language Acquisition at sala@fldoe.org

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Methods and strategies for using Florida Standards for grades 09-10 reading in Technical Subjects for student success in Lodging Operations. 
02.0	Methods and strategies for using Florida Standards for grades 09-10 writing in Technical Subjects for student success in Lodging Operations.
03.0	Methods and strategies for using Florida Standards for grades 09-10 Mathematical Practices in Technical Subjects for student success in Lodging Operations.
04.0	Identify careers in the hospitality and tourism industry.
05.0	Research the various aspects of the hospitality and tourism industry.
06.0	Demonstrate employability skills necessary for success in hospitality and tourism occupations.
07.0	Demonstrate human relations skills necessary for success in hospitality and tourism occupations.
08.0	Demonstrate proficiency in applying communication and technology skills in the hospitality and tourism industry.
09.0	Explain economic principles as related to the hospitality and tourism industry.
10.0	Identify marketing and business fundamentals related to the hospitality and tourism industry.
11.0	Identify sales techniques and procedures appropriate for use in the hospitality and tourism industry.
12.0	Perform mathematical operations related to hospitality and tourism occupations.
13.0	Describe the organizational structure of lodging organizations.
14.0	Identify the roles of management and administrative personnel.
15.0	Identify housekeeping operations and management functions.
16.0	Research conservation and Green initiatives in the hospitality industry.
17.0	Identify sales/marketing and reservations functions.
18.0	Identify food and beverage functions.
19.0	Identify human resources functions.
20.0	Identify controller/finance functions.
21.0	Identify safety/security functions.
22.0	Identify engineering/maintenance functions.
23.0	Identify front desk functions.
24.0	Examine the guest cycle process.
25.0	Practice responding to guest needs, requests, and concerns.
26.0	Operate front desk computer/office technology.
27.0	Methods and strategies for using Florida Standards for grades 11-12 reading in Technical Subjects for student success in Lodging Operations.
28.0	Methods and strategies for using Florida Standards for grades 11-12 writing in Technical Subjects for student success in Lodging Operations.
29.0	Methods and strategies for using Florida Standards for grades 11-12 Mathematical Practices in Technical Subjects for student success in Lodging Operations.
30.0	Perform designated job skills. 
31.0	Demonstrate work ethics.
32.0	Define and apply various management styles and leadership techniques.
33.0	Define and evaluate role of effective team building.
34.0	Analyze the laws, legislation, and regulations that affect the lodging industry.
35.0	Describe and demonstrate personnel supervision techniques.
36.0	Manage guest services.
37.0	Maintain accounting and information system.
38.0	Describe the aspects of entrepreneurship.
39.0	Demonstrate the use of information technology within a lodging property.

2016 – 2017 
Florida Department of Education
Student Performance Standards

Course Title: 	Introduction to Hospitality and Tourism 
Course Number: 	8850110
Course Credit:	1

NOTE: This course has been daggered for deletion with 2015-2016 being the last cohort of students permitted to enroll in the program. After 2015-2016, no new students may be enrolled in this program. Students already enrolled in the program may, at the District’s discretion, continue taking courses in the program until completion. 

Course Description:

The purpose of this course is to provide students with experiences and skills necessary for entry and development of a career in the hospitality industry.

Florida Standards	Correlation to CTE Program Standard #	
01.0	Methods and strategies for using Florida Standards for grades 09-10 reading in Technical Subjects for student success in Lodging Operations.		
01.01	Key Ideas and Details		
01.01.1	Cite specific textual evidence to support analysis of science and technical texts, attending to the precise details of explanations or descriptions.
LAFS.910.RST.1.1		
01.01.2	Determine the central ideas or conclusions of a text; trace the text’s explanation or depiction of a complex process, phenomenon, or concept; provide an accurate summary of the text.
LAFS.910.RST.1.2		
01.01.3	Follow precisely a complex multistep procedure when carrying out experiments, taking measurements, or performing technical tasks, attending to special cases or exceptions defined in the text.
LAFS.910.RST.1.3		
01.02	Craft and Structure		
01.02.1	Determine the meaning of symbols, key terms, and other domain-specific words and phrases as they are used in a specific scientific or technical context relevant to grades 9–10 texts and topics.
LAFS.910.RST.2.4		
01.02.2	Analyze the structure of the relationships among concepts in a text, including relationships among key terms (e.g., force, friction, reaction force, energy).
LAFS.910.RST.2.5		
01.02.3	Analyze the author’s purpose in providing an explanation, describing a procedure, or discussing an experiment in a text, defining the question the author seeks to address.
LAFS.910.RST.2.6		
01.03	Integration of Knowledge and Ideas		
01.03.1	Translate quantitative or technical information expressed in words in a text into visual form (e.g., a table or chart) and translate information expressed visually or mathematically (e.g., in an equation) into words.
LAFS.910.RST.3.7		
01.03.2	Assess the extent to which the reasoning and evidence in a text support the author’s claim or a recommendation for solving a scientific or technical problem.
LAFS.910.RST.3.8		
01.03.3	Compare and contrast findings presented in a text to those from other sources (including their own experiments), noting when the findings support or contradict previous explanations or accounts.
LAFS.910.RST.3.9		
01.04	Range of Reading and Level of Text Complexity		
01.04.1	By the end of grade 9, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] in the grades 9–10 text complexity band proficiently, with scaffolding as needed at the high end of the range.
01.04.2	By the end of grade 10, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] at the high end of the grades 9–10 text complexity band independently and proficiently.
LAFS.910.RST.4.10		
02.0	Methods and strategies for using Florida Standards for grades 09-10 writing in Technical Subjects for student success in Lodging Operations.		
02.01	Text Types and Purposes		
02.01.1	Write arguments focused on discipline-specific content.
LAFS.910.WHST.1.1		
02.01.2	Write informative/explanatory texts, including the narration of historical events, scientific procedures/experiments, or technical processes.
LAFS.910.WHST.1.2		
02.02	Production and Distribution of Writing		
02.02.1	Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.
LAFS.910.WHST.2.4		
02.02.2	Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience.
LAFS.910.WHST.2.5		
02.02.3	Use technology, including the Internet, to produce, publish, and update individual or shared writing products, taking advantage of technology’s capacity to link to other information and to display information flexibly and dynamically.
LAFS.910.WHST.2.6		
02.03	Research to Build and Present Knowledge		
02.03.1	Conduct short as well as more sustained research projects to answer a question (including a self-generated question) or solve a problem; narrow or broaden the inquiry when appropriate; synthesize multiple sources on the subject, demonstrating understanding of the subject under investigation.
LAFS.910.WHST.3.7		
02.03.2	Gather relevant information from multiple authoritative print and digital sources, using advanced searches effectively; assess the usefulness of each source in answering the research question; integrate information into the text selectively to maintain the flow of ideas, avoiding plagiarism and following a standard format for citation.
LAFS.910.WHST.3.8		
02.03.3	Draw evidence from informational texts to support analysis, reflection, and research.
LAFS.910.WHST.3.9		
02.04	Range of Writing		
02.04.1	Write routinely over extended time frames (time for reflection and revision) and shorter time frames (a single sitting or a day or two) for a range of discipline-specific tasks, purposes, and audiences.
LAFS.910.WHST.4.10		
03.0	Methods and strategies for using Florida Standards for grades 09-10 Mathematical Practices in Technical Subjects for student success in Lodging Operations.		
03.01	Make sense of problems and persevere in solving them.
MAFS.K12.MP.1.1		
03.02	Reason abstractly and quantitatively.
MAFS.K12.MP.2.1		
03.03	Construct viable arguments and critique the reasoning of others.
MAFS.K12.MP.3.1		
03.04	Model with mathematics.
MAFS.K12.MP.4.1		
03.05	Use appropriate tools strategically.
MAFS.K12.MP.5.1		
03.06	Attend to precision.
MAFS.K12.MP.6.1		
03.07	Look for and make use of structure.
MAFS.K12.MP.7.1		
03.08	Look for and express regularity in repeated reasoning.
MAFS.K12.MP.8.1		

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
04.0	Identify careers in the hospitality and tourism industry. – The student will be able to:			
04.01	List career positions in a variety of hospitality and tourism related industry components (e.g., ground transportation, cruise, air travel, lodging, food service, retail and corporate travel, leisure and recreation, conventions and special events).  	LAFS.910.W.1.1		
04.02	Explain duties and responsibilities for the identified hospitality and tourism positions using current sources of information.  	LAFS.910.W.1.1	SC.912.N.1.1	
04.03	Identify skills and knowledge needed by hospitality and tourism professionals. 	LAFS.910.W.1.1	SC.912.N.1.1	
04.04	Identify requirements for entry and advancement, career ladders, and employment opportunities. 	LAFS.910.W.1.1		
04.05	Identify advantages and disadvantages of working in the hospitality and tourism industry.	MAFS.912.S-IC.2.6

LAFS.910.W.1.3		
04.06	Complete self-assessment and analysis of life style goals and aspirations to evaluate for suitability in the hospitality and tourism industry. 	MAFS.912.S-IC.2.6

LAFS.910.W.4.10		
04.07	Develop an individualized education and career plan related to the hospitality and tourism industry.  	LAFS.910.W.4.10		
05.0	Research the various aspects of the hospitality and tourism industry. – The student will be able to:			
05.01	Display an understanding of history and development of the hospitality and tourism industry (e.g., airline deregulation, technology, and globalization).  	LAFS.910.SL.2.5		
05.02	Define commonly used terms in the hospitality and tourism industry.  	LAFS.910.L.3.6		
05.03	Identify major components of the hospitality and tourism industry. 	LAFS.910.L.3.6		
05.04	Identify and describe organizational structures and divisions within the hospitality and tourism industry.  	MAFS.912.N-Q.1.1; MAFS.912.N-Q.1.2;
MAFS.912.N-Q.1.3

LAFS.910.L.3.6		
05.05	Identify technological advancement within the hospitality and tourism industry.  	LAFS.910.SL.1.1		
05.06	Describe importance of quality customer service and its continuous improvement.  	LAFS.910.SL.1.1		
05.07	Understand concept of perishability and seasonality of hospitality and tourism products.	LAFS.910.SL.1.1		
05.08	Recognize the need for quality assurance in the hospitality and tourism industry.  	LAFS.910.SL.2.4		
05.09	Identify business and professional associations and certifications.  	LAFS.910.L.3.6		
05.10	Compare and contrast international, domestic, and local hospitality and tourism.  	LAFS.910.RI.1.1; LAFS.910.W.1.1		
05.11	Identify and cite sources of major travel documents needed by travelers.  	LAFS.910.L.3.4; LAFS.910.RI.1.1		
05.12	Recognize the problems caused by improper documentation. 	LAFS.910.W.1.3		
05.13	Describe the necessary requirements/documentation for travelers due to increased security. 	LAFS.910.SL.1.1		
05.14	Identify and understand the use of industry specific resources.  	LAFS.910.W.3.8		
05.15	Identify current trends in the hospitality and tourism industry (staycations, daycations, medical tourism).  	MAFS.912.S-IC.2.6

LAFS.910.W.1.1		
05.16	Research a major Florida city and its attractions, target markets, and cost.	MAFS.912.N-Q.1.1; MAFS.912.N-Q.1.2; MAFS.912.N-Q.1.3

LAFS.910.W.2.6;
LAFS.910.W.3.7 	SC.912.N.1.1	
05.17	Demonstrate a functional understanding of domestic and international procedures throughout the hospitality and tourism industry.  	LAFS.910.SL.1.1 LAFS.910.W.1.2		
05.18	Identify factors influencing travelers to choose a particular location (e.g., weather, culture, climate, cost, natural resources, medical factors). 	LAFS.910.W.2.6;
LAFS.910.W.3.7 	SC.912.N.1.1; SC.912.N.1.4	
05.19	Describe components of an itinerary and a tour package.  	LAFS.910.SL.1.1; LAFS.910.W.1.2		
05.20	Identify modes and uses of ground transportation and discuss advantages and disadvantages of each.  	LAFS.910.RI.3.8;
LAFS.910.W.1.2  	SC.912.N.1.1; SC.912.N.1.3; SC.912.N.1.4	
05.21	Demonstrate a functional understanding of flight schedules. 	LAFS.910.SL.1.1		
05.22	Plan a trip for a family of four with a given budget using the Internet for flight schedules, rental cars, and hotel rates using presentation software showing daily itineraries including local attractions and expenses. 	LAFS.910.W.2.6; LAFS.910.W.3.8	SC.912.N.1.1	
05.23	Identify, compare, and contrast types of lodging facilities and ownership.  	LAFS.910.L.3.6; LAFS.910.RI.1.1	SC.912.N.1.1	
05.24	Explain factors that determine room rates and package plans. 	LAFS.910.W.1.2		
05.25	Describe the differences among the types of cruises that are popular today.	LAFS.910.W.3.9		
05.26	Demonstrate a functional understanding of a cruise ship including the deck plan, public spaces, and stateroom accommodations.  	LAFS.910.W.1.2		
05.27	Compare and contrast a cruise ship and a hotel as a destination. 	LAFS.910.RI.1.1	SC.912.N.1.1 SC.912.N.1.2	
05.28	Identify types of food service operations, segments, and ownership. 	LAFS.910.L.3.6; LAFS.910.RI.1.1		
05.29	Identify role of conventions and special events in the hospitality and tourism industry.  	LAFS.910.W.1.2		
05.30	Plan a convention for a specific business group specifying hotel needs such as number of sleeping rooms and required meeting room space and setups.  Include a daily itinerary and provisions by food and beverage.  	LAFS.910.SL.1.1; LAFS.910.W.3.9	SC.912.N.1.1	
05.31	Identify components of leisure and recreation industry and provide examples of each.  	LAFS.910.RI.1.1;
LAFS.910.W.1.2 		
05.32	Explain differences between public and commercial leisure and recreational systems. 	LAFS.910.SL.1.2		
05.33	Explain economic factors that affect the tourism/hospitality industry (fuel costs, airline industry consolidations, availability of consumer’s discretionary money).	MAFS.912.N-Q.1.1; MAFS.912.N-Q.1.2; MAFS.912.N-Q.1.3

LAFS.910.RI.1.1;
LAFS.910.W.1.2		
05.34	Research the Florida tourism website (www.visitflorida.com), compare it to other state tourism sites and the impact of tourism on that state’s economy.	LAFS.910.W.3.8; LAFS.910.W.3.9	SC.912.N.1.4	
05.35	Summarize the characteristics that make a particular venue a good choice based on the type of event.	MAFS.912.N-Q.1.1; MAFS.912.N-Q.1.2; MAFS.912.N-Q.1.3

LAFS.910.W.1.1; LAFS.910.W.3.7		
05.36	Compare and contrast features of different travel websites.	LAFS.910.W.3.8	SC.912.N.1.1	
06.0	Demonstrate employability skills necessary for success in hospitality and tourism occupations. – The student will be able to:			
06.01	Identify and utilize resources used in a job search for a hospitality and tourism related career (e.g., networking, newspaper, Internet). 	LAFS.910.SL.1.1; LAFS.910.W.3.7	SC.912.N.1.4	
06.02	Discuss importance of drug tests and criminal background checks in identifying possible employment options. 	LAFS.910.SL.1.1		
06.03	Identify steps in the application process and documents required when applying for employment (e.g., application, references, W-4, I-9).  	LAFS.910.W.1.3	SC.912.N.1.1	
06.04	Create a customized resume, follow-up letter, acceptance/rejection letter, letter of resignation, thank you letter, and letter of recommendation.  	LAFS.910.SL.1.1; LAFS.910.W.1.2		
06.05	Identify and demonstrate appropriate dress and grooming for employment.  	LAFS.910.SL.1.1; LAFS.910.SL.1.2		
06.06	Identify and demonstrate effective interviewing skills (e.g., behavioral), including effective responses to common interview questions.  	LAFS.910.SL.1.1		
06.07	Describe methods for handling illegal interview and application questions. 	LAFS.910.SL.2.4		
06.08	Discuss state and federal labor laws regulating the workplace (e.g., Child Labor Law, sexual harassment, EEOC, ADA, FMLA, and OSHA). 	LAFS.910.SL.2.4	SC.912.N.1.4	
06.09	Identify ways to assist with diverse populations and the physically challenged as employees and guests in the workplace.	LAFS.910.SL.1.1		
06.10	Describe importance of producing quality work and meeting performance standards.	LAFS.910.SL.1.1		
06.11	Identify personal and business ethics (e.g., preventing theft, pilfering, and unauthorized discounting).  	LAFS.910.L.3.6		
06.12	Demonstrate orderly and systematic behavior by creating and maintaining an electronic calendar.	LAFS.910.W.1.3		
06.13	Demonstrate time management skills with on-task behavior and self-pacing in accomplishing work assignments. 	LAFS.910.SL.1.1		
06.14	Identify qualities typically required for promotion (e.g., productivity, dependability, responsibility).  	LAFS.910.L.3.4		
06.15	Identify how to prepare for job separation and re-employment. 	LAFS.910.W.3.7		
06.16	Generate and organize a professional portfolio of student work and projects. 	LAFS.910.W.1.2;
LAFS.910.W.3.7		
06.17	Identify and practice stress management and relaxation techniques.  	LAFS.910.SL.1.1		
06.18	Explain the importance of positive customer service skills.	LAFS.910.W.1.2		
06.19	Practice positive customer service skills.  	LAFS.910.SL.1.1		
07.0	Demonstrate human relations skills necessary for success in hospitality and tourism occupations. – The student will be able to:			
07.01	Develop a list of qualities necessary to be an effective team player (e.g., respect).	LAFS.910.W.1.1		
07.02	Design and participate in a team building activity for the workplace.	LAFS.910.W.1.3		
07.03	Demonstrate ability to work cooperatively with team members, supervisors, and guests from diverse cultural backgrounds.  	LAFS.910.SL.1.1		
07.04	Identify sensitive workplace issues and the laws that impact them (i.e., gender equity, cultural diversity, professional ethics, sexual harassment, disability, age). 	LAFS.910.RI.3.9		
07.05	Identify, define, and demonstrate professional interpersonal skills and personality traits.	LAFS.910.L.3.6		
07.06	Maintain hygiene, professional appearance, and a positive attitude.  	LAFS.910.SL.1.1		
07.07	Demonstrate ability to use creative problem-solving, decision-making, and critical-thinking strategies.   	LAFS.910.SL.1.1		
07.08	Demonstrate self-management, initiative, and multi-tasking. 	LAFS.910.SL.1.1		
07.09	Devise a rubric to evaluate appropriate workplace social behavior and work ethics.	LAFS.910.W.1.2	SC.912.N.1.1	
07.10	Set personal and career goals and develop a plan of action to achieve those goals.  	LAFS.910.W.1.3;
LAFS.910.W.4.10	SC.912.N.1.1	
07.11	Demonstrate ability to offer and accept feedback. 	LAFS.910.SL.1.1		
07.12	Identify and practice stress management and relaxation techniques.  	LAFS.910.L.3.4;
LAFS.910.SL.1.1 		
07.13	Explain importance of maintaining confidentiality of business matters.  	LAFS.910.W.1.2		
07.14	Express importance of supporting and following company policies and procedures (e.g., attendance, tardiness). 	LAFS.910.RI.1.1; LAFS.910.W.1.1		
07.15	Identify customer service skills needed for successful entry and progress in the hospitality and tourism industry.	LAFS.910.L.3.6		
08.0	Demonstrate proficiency in applying communication and technology skills in the hospitality and tourism industry. – The student will be able to:			
08.01	Describe effective staff communication and its uses (e.g., interpersonal, departmental, interdepartmental, company).  	LAFS.910.L.1.1; LAFS.910.L.3.4		
08.02	Identify, read, and comprehend a variety of forms of written communications utilized in the workplace. 	LAFS.910.L.2.3; LAFS.910.L.3.4		
08.03	Prepare a business letter, memo, fax, and e-mail.  	LAFS.910.W.1.2; LAFS.910.W.2.6		
08.04	Describe positive guest/client relations.  	LAFS.910.SL.1.1		
08.05	Demonstrate ability to speak effectively to guests, co-workers, supervisors, and vendors using grammar and terminology appropriate to the industry.  	LAFS.910.SL.1.1		
08.06	Identify techniques of placing, answering, placing on hold, recording messages, and referring telephone calls.  	LAFS.910.L.3.4;
LAFS.910.SL.1.1 		
08.07	Identify techniques of dealing with inappropriate telephone calls (i.e., bomb threats, obscene, abusive).  	LAFS.910.L.3.4;
LAFS.910.SL.1.1 		
08.08	Demonstrate effective etiquette/netiquette in a business situation such as meals and general courtesy. 	LAFS.910.SL.1.1		
08.09	Discuss importance of developing networking skills to expand contacts within the industry. 	LAFS.910.SL.1.1		
08.10	Research social and professional networking websites (Twitter, Facebook, LinkedIn, etc.) and explain how these sites affect the hospitality industry and its employees.	LAFS.910.W.3.7; LAFS.910.W.3.9	SC.912.N.1.4	
08.11	Discuss importance of providing clear directions, interpretations, descriptions, and explanations.  	LAFS.910.W.1.2		
08.12	Create and deliver an oral presentation.	LAFS.910.SL.2.4		
08.13	Use presentation software to create a professional presentation that can be used for employee training. 	LAFS.910.SL.2.5		
08.14	Identify and demonstrate conflict resolution techniques related to customer service (i.e., resolving complaints, disputes, and negotiations).  	LAFS.910.L.3.4; LAFS.910.SL.1.1		
08.15	Identify components of and prepare an itinerary.  	LAFS.910.W.1.2		
08.16	Demonstrate ability to locate and interpret information found in trade journals, manuals, graphs, schedules, charts, diagrams, maps, and Internet resources.  	MAFS.912.S-IC.2.6

LAFS.910.SL.1.1; LAFS.910.W.2.6		
08.17	Identify types of technology/equipment used in a hospitality/tourism-related workplace (i.e., cash register, computer, scanner, time clock, and fax).  	LAFS.910.SL.1.1		
09.0	Explain economic principles as related to the hospitality and tourism industry. – The student will be able to:			
09.01	Explain concept of supply and demand (e.g., overbooking, yield management).  	LAFS.910.W.1.2		
09.02	Explain role of employee productivity in contributing to profit margin (bottom line).  	LAFS.910.W.1.2		
09.03	Identify economic opportunities in the industry.  	LAFS.910.W.1.2		
09.04	Explain impact of tourism on local, state, national, and international economies.  	MAFS.912.S-IC.2.6

LAFS.910.W.1.2		
09.05	Identify advantages and disadvantages of the primary forms of business ownership.  	LAFS.910.SL.2.4;
LAFS.910.W.1.1	SC.912.N.1.1	
10.0	Identify marketing and business fundamentals related to the hospitality and tourism industry. – The student will be able to:			
10.01	Explain marketing and its role in the industry and the free enterprise system.  	LAFS.910.RI.1.1;
LAFS.910.W.1.2		
10.02	Explain elements in the marketing mix (price, product, promotion, place, and people).	LAFS.910.SL.1.1;
LAFS.910.W.1.2		
10.03	Explain functions of the business and marketing plan.  	LAFS.910.SL.1.1;
LAFS.910.W.1.2		
10.04	Explain concept of service vs. product marketing strategies.  	LAFS.910.SL.1.1;
LAFS.910.W.1.2		
10.05	Explain concept of target markets and market identification (e.g., market segmentation).  	LAFS.910.SL.1.1;
LAFS.910.W.1.2		
10.06	Display an understanding of the different marketing channels used to promote destinations and products.  	LAFS.910.SL.1.1		
10.07	Identify niche markets (customer segmentation).	LAFS.910.L.3.6		
10.08	Identify specialty markets (product segmentation, e.g., sports, shopping, religion).  	LAFS.910.L.3.6		
10.09	Recognize cultural customs and taboos.  	LAFS.910.L.2.3		
10.10	Discuss the role of federal, state and local regulatory agencies as it relates to hospitality and tourism.  	LAFS.910.SL.1.1		
10.11	Identify methods of gathering customer feedback. 	LAFS.910.W.3.7		
11.0	Identify sales techniques and procedures appropriate for use in the hospitality and tourism industry. – The student will be able to:			
11.01	Explain purpose, principles, and importance of selling.  	LAFS.910.SL.1.1		
11.02	Identify effective sales techniques (e.g., steps in sales process, cross-selling, upselling and alternative options).  	LAFS.910.L.3.6		
11.03	Explain motivation, needs, and expectations of the hospitality and tourism consumer and how it affects their lodging selection.  	LAFS.910.L.3.6		
11.04	Identify an effective sales presentation (e.g., feature-benefit analysis).  	LAFS.910.SL.1.1;
LAFS.910.W.1.2		
11.05	Discuss the importance of meeting specialized sales needs (e.g., business travel, conventions and meetings, conferences, physically and/or mentally challenged). 	LAFS.910.SL.1.1		
11.06	Identify pros and cons of using the Internet as a sales tool. 	LAFS.910.W.1.1; LAFS.910.W.1.3		
11.07	Identify an effective sales presentation (e.g., feature-benefit analysis).  	LAFS.910.L.3.4;
LAFS.910.SL.1.1		
11.08	Discuss the importance of meeting specialized sales needs (e.g., business travel, conventions and meetings, conferences, physically and/or mentally challenged). 	LAFS.910.SL.1.1		
12.0	Perform mathematical operations related to hospitality and tourism occupations. – The student will be able to:			
12.01	Perform addition, subtraction, multiplication, division, ratios, and percentages as they relate to hospitality and tourism (e.g., air travel, lodging, food service, car rentals, tours, cruises). 			
12.02	Apply problem-solving techniques to hospitality and tourism sales-related transactions (e.g., cash, checks, debit cards, credit cards, discounts, etc).  	LAFS.910.W.1.1	SC.912.N.1.1	
12.03	Interpret quantitative information from tables, charts, and graphs as related to the hospitality/tourism related workplace. 	LAFS.910.W.1.2	SC.912.N.1.1	
12.04	Using standard industry formulas relative to discount date and due date, compute amount of payment on an invoice. 			
12.05	Calculate commissions, gratuities, taxes, and miscellaneous charges. 			
12.06	Calculate actual flying time and time zone differences.  			
12.07	Use ratios, proportions, and scales to calculate distance on a map.  			
12.08	Identify sources of currency exchange rates.	LAFS.910.L.3.6;
LAFS.910.SL.1.1 		
12.09	Research a foreign hotel and convert the cost of one room night from a foreign currency to dollars using an online calculator and/or math conversions.  	LAFS.910.W.3.7; LAFS.910.W.4.10		
12.10	Classify different payment options (e.g., cash, personal checks, traveler’s checks, credit cards, debit cards, incentive program points).  	LAFS.910.W.1.3		
12.11	Calculate refunds and exchange transactions for hospitality and tourism related services.  			
12.12	Explain the function of a night audit in the lodging and cruise industry.  	LAFS.910.SL.1.1;
LAFS.910.W.1.2 		

2016 – 2017 
Florida Department of Education
Student Performance Standards

Course Title: 	Lodging Principles 
Course Number: 	8830320
Course Credit:	1

NOTE: This course has been daggered for deletion with 2015-2016 being the last cohort of students permitted to enroll in the program. After 2015-2016, no new students may be enrolled in this program. Students already enrolled in the program may, at the District’s discretion, continue taking courses in the program until completion. 

Course Description:

The purpose of this course is to provide students with the competencies required for employment at the career specialist level in a variety of hospitality related industries. There is no occupational completion point at the conclusion of this course.

Florida Standards	Correlation to CTE Program Standard #	
01.0	Methods and strategies for using Florida Standards for grades 09-10 reading in Technical Subjects for student success in Lodging Operations.		
01.01	Key Ideas and Details		
01.01.1	Cite specific textual evidence to support analysis of science and technical texts, attending to the precise details of explanations or descriptions.
LAFS.910.RST.1.1		
01.01.2	Determine the central ideas or conclusions of a text; trace the text’s explanation or depiction of a complex process, phenomenon, or concept; provide an accurate summary of the text.
LAFS.910.RST.1.2		
01.01.3	Follow precisely a complex multistep procedure when carrying out experiments, taking measurements, or performing technical tasks, attending to special cases or exceptions defined in the text.
LAFS.910.RST.1.3		
01.02	Craft and Structure		
01.02.1	Determine the meaning of symbols, key terms, and other domain-specific words and phrases as they are used in a specific scientific or technical context relevant to grades 9–10 texts and topics.
LAFS.910.RST.2.4		
01.02.2	Analyze the structure of the relationships among concepts in a text, including relationships among key terms (e.g., force, friction, reaction force, energy).
LAFS.910.RST.2.5		
01.02.3	Analyze the author’s purpose in providing an explanation, describing a procedure, or discussing an experiment in a text, defining the question the author seeks to address.
LAFS.910.RST.2.6		
01.03	Integration of Knowledge and Ideas		
01.03.1	Translate quantitative or technical information expressed in words in a text into visual form (e.g., a table or chart) and translate information expressed visually or mathematically (e.g., in an equation) into words.
LAFS.910.RST.3.7		
01.03.2	Assess the extent to which the reasoning and evidence in a text support the author’s claim or a recommendation for solving a scientific or technical problem.
LAFS.910.RST.3.8		
01.03.3	Compare and contrast findings presented in a text to those from other sources (including their own experiments), noting when the findings support or contradict previous explanations or accounts.
LAFS.910.RST.3.9		
01.04	Range of Reading and Level of Text Complexity		
01.04.1	By the end of grade 9, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] in the grades 9–10 text complexity band proficiently, with scaffolding as needed at the high end of the range.
01.04.2	By the end of grade 10, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] at the high end of the grades 9–10 text complexity band independently and proficiently.
LAFS.910.RST.4.10		
02.0	Methods and strategies for using Florida Standards for grades 09-10 writing in Technical Subjects for student success in Lodging Operations.		
02.01	Text Types and Purposes		
02.01.1	Write arguments focused on discipline-specific content.
LAFS.910.WHST.1.1		
02.01.2	Write informative/explanatory texts, including the narration of historical events, scientific procedures/experiments, or technical processes.
LAFS.910.WHST.1.2		
02.02	Production and Distribution of Writing		
02.02.1	Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.
LAFS.910.WHST.2.4		
02.02.2	Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience.
LAFS.910.WHST.2.5		
02.02.3	Use technology, including the Internet, to produce, publish, and update individual or shared writing products, taking advantage of technology’s capacity to link to other information and to display information flexibly and dynamically.
LAFS.910.WHST.2.6		
02.03	Research to Build and Present Knowledge		
02.03.1	Conduct short as well as more sustained research projects to answer a question (including a self-generated question) or solve a problem; narrow or broaden the inquiry when appropriate; synthesize multiple sources on the subject, demonstrating understanding of the subject under investigation.
LAFS.910.WHST.3.7		
02.03.2	Gather relevant information from multiple authoritative print and digital sources, using advanced searches effectively; assess the usefulness of each source in answering the research question; integrate information into the text selectively to maintain the flow of ideas, avoiding plagiarism and following a standard format for citation.
LAFS.910.WHST.3.8		
02.03.3	Draw evidence from informational texts to support analysis, reflection, and research.
LAFS.910.WHST.3.9		
02.04	Range of Writing		
02.04.1	Write routinely over extended time frames (time for reflection and revision) and shorter time frames (a single sitting or a day or two) for a range of discipline-specific tasks, purposes, and audiences.
LAFS.910.WHST.4.10		
03.0	Methods and strategies for using Florida Standards for grades 09-10 Mathematical Practices in Technical Subjects for student success in Lodging Operations.		
03.01	Make sense of problems and persevere in solving them.
MAFS.K12.MP.1.1		
03.02	Reason abstractly and quantitatively.
MAFS.K12.MP.2.1		
03.03	Construct viable arguments and critique the reasoning of others.
MAFS.K12.MP.3.1		
03.04	Model with mathematics.
MAFS.K12.MP.4.1		
03.05	Use appropriate tools strategically.
MAFS.K12.MP.5.1		
03.06	Attend to precision.
MAFS.K12.MP.6.1		
03.07	Look for and make use of structure.
MAFS.K12.MP.7.1		
03.08	Look for and express regularity in repeated reasoning.
MAFS.K12.MP.8.1		

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
13.0	Describe the organizational structure of lodging organizations. – The student will be able to:			
13.01	Identify the different departments within a lodging organization (e.g., housekeeping, room service, catering). 	LAFS.910.L.3.6;
LAFS.910.SL.1.1		
13.02	Describe and analyze various organizational structures within the lodging industry.  	LAFS.910.SL.1.1		
13.03	Create an organization chart of a lodging organization. 	LAFS.910.W.1.2	SC.912.N.1.1	
14.0	Identify the roles of management and administrative personnel. – The student will be able to:			
14.01	Identify the roles and responsibilities of the general manager and assistant manager(s).  	LAFS.910.L.3.6		
14.02	Identify the various divisions of lodging organizations (e.g., rooms, front office, engineering, administration). 	LAFS.910.W.1.2		
14.03	Identify relationship between general manager and hotel owners.  	LAFS.910.L.3.6;
LAFS.910.SL.1.1		
14.04	Identify support personnel found in the administrative office of a lodging organization and their duties. 	LAFS.910.L.3.6;
LAFS.910.SL.1.1 		
14.05	Identify management functions as they relate to different types of ownership (i.e., franchise, independent, chain). 	LAFS.910.L.3.6;
LAFS.910.SL.1.1 		
15.0	Identify housekeeping operations and management functions. – The student will be able to:			
15.01	List the jobs and duties in the housekeeping department. 	LAFS.910.W.1.2		
15.02	Describe importance of the housekeeping team and relationship to overall functions of lodging establishment.  	LAFS.910.W.1.3		
15.03	Discuss relevance of quality control to housekeeping operation.  	LAFS.910.SL.2.4		
15.04	Discuss the financial impact of inventory control. 	LAFS.910.RI.3.8;
LAFS.910.SL.1.1 		
15.05	Identify state and federal laws and guidelines relating to job performance and housekeeping operations (i.e., hospitality laws).  	LAFS.910.RI.3.9;
LAFS.910.SL.1.1 		
15.06	Identify sanitation regulations and standards (i.e., OSHA). 	LAFS.910.L.3.6		
15.07	Identify safety regulations and standards (i.e., MSDS, OSHA) as they apply to housekeeping. 	LAFS.910.L.3.6	SC.912.L.17.1;
SC.912.L.17.14;
SC.912.L.17.16; 
SC.912.N.1.4	
15.08	Identify documents that flow through the housekeeping department (i.e., inspection sheets).  	LAFS.910.RI.3.9	SC.912.L.17.1;
SC.912.L.17.14;
SC.912.L.17.16; SC.912.N.1.4 	
15.09	Identify vocabulary and acronyms unique to the housekeeping department.  	LAFS.910.L.3.6		
15.10	Identify supplies necessary to equip a supply cart. 	LAFS.910.L.3.4;
LAFS.910.SL.1.1 		
15.11	Explain and demonstrate proper techniques for maintaining room cleanliness. 	LAFS.910.SL.1.1; LAFS.910.W.1.2		
15.12	Explain need for communication between housekeeping department and front desk (i.e., room availability, customer complaints). 	LAFS.910.SL.1.1; LAFS.910.W.1.2		
16.0	Research conservation and Green initiatives in the hospitality industry. – The student will be able to:			
16.01	 Explain the Florida Green Lodging program (http://www.dep.state.fl.us/greenlodging). 	LAFS.910.W.1.2	SC.912.L.17.16; SC.912.L.17.17 	
16.02	 List the requirements that must be met for a property to receive the Green certification.	LAFS.910.W.1.3	SC.912.L.17.11; SC.912.L.17.12	
16.03	 List the requirements for maintaining the Green certification.	LAFS.910.W.1.3	SC.912.L.17.11; SC.912.L.17.12	
16.04	 Research legislation regarding the Florida Green Lodging program and explain how state agencies are affected by this legislation.	LAFS.910.RI.1.1; LAFS.910.W.1.2		
16.05	 Explain LEED and how it affects the hospitality industry.	LAFS.910.W.1.2		
17.0	Identify sales/marketing and reservations function. – The student will be able to:			
17.01	List jobs and duties in the sales and marketing department (i.e., reservationist).  	LAFS.910.W.1.3		
17.02	Describe importance of the sales and marketing team and relationship to overall functions of lodging establishment.  	LAFS.910.W.1.2		
17.03	Analyze lodging market segments and target markets.  	MAFS.912.S-IC.2.6

LAFS.910.W.1.1; LAFS.910.W.3.8		
17.04	Identify the documents that flow through the sales and marketing department (i.e., cashier report, arrival report, credit report, departure report, contract).  	LAFS.910.L.3.4;
LAFS.910.RI.3.9 		
17.05	Describe various media and marketing tools utilized to promote lodging establishments, such as Web 2.0. 	LAFS.910.SL.1.1; LAFS.910.W.3.8		
17.06	Interpret parts of a marketing plan to be used in the sales department of a lodging establishment. 	LAFS.910.W.1.1		
17.07	Identify vocabulary and acronyms unique to the sales and marketing department.  	LAFS.910.L.3.6		
17.08	Identify references used in the lodging industry (e.g., Official Hotel Guide, Hotel and Travel Index, OAG Business Travel Planner, Internet, a CRS display).  	LAFS.910.L.3.6		
17.09	Compare a sample listing for a lodging establishment in each of the references identified above.  	LAFS.910.W.3.8; LAFS.910.W.3.9		
17.10	Recognize and identify hotel property and room codes. 	LAFS.910.L.3.4		
17.11	Compare the information found on a hotel’s website vs. a CRS availability display.	LAFS.910.W.3.8; LAFS.910.W.2.6		
17.12	Determine information needed to book a hotel reservation.  	LAFS.910.W.1.3		
17.13	Describe relationship between reservations and the sales and marketing department.	LAFS.910.SL.1.1		
17.14	Explain need for communication between sales and marketing department and front desk (i.e., sales records, function book). 	LAFS.910.W.1.2		
18.0	Identify food and beverage functions. – The student will be able to:			
18.01	List jobs and duties in the food and beverage department.  	LAFS.910.W.1.2		
18.02	Describe importance of the food and beverage team and relationship to overall functions of lodging establishment. 	LAFS.910.SL.1.1		
18.03	Analyze food and beverage segments and target markets.  	MAFS.912.S-IC.2.6

LAFS.910.W.3.8; LAFS.910.W.3.9		
18.04	Identify the documents that flow through the food and beverage department. 	LAFS.910.W.1.3		
18.05	Describe various media utilized to promote food and beverage services.  	LAFS.910.SL.1.1		
18.06	Identify vocabulary and acronyms unique to the food and beverage department.  	LAFS.910.L.3.6		
18.07	Discuss how safety and sanitation apply to food and beverage services.  	LAFS.910.SL.1.1		
18.08	Describe importance of being familiar with a lodging establishments meeting space availability, capacity, and capability.  	LAFS.910.RI.1.1;
LAFS.910.W.1.1	SC.912.L.17.14	
18.09	Explain need for communication between food and beverage department and front desk.  	LAFS.910.W.1.3	SC.912.L.17.1	
19.0	Identify human resources functions. – The student will be able to:			
19.01	List jobs and duties in the human resources department. 	LAFS.910.W.1.2		
19.02	Describe importance of the human resources team and relationship to overall functions of lodging establishment.  	LAFS.910.SL.1.1		
19.03	Identify the documents that flow through the human resources department.  	LAFS.910.W.1.3		
19.04	Identify vocabulary and acronyms unique to the human resources department.  	LAFS.910.L.3.6		
19.05	Identify application procedures.  	LAFS.910.L.3.6		
19.06	Explain the orientation process.  	LAFS.910.W.1.2		
19.07	Explain the company policies/guidelines concerning applications. 	LAFS.910.W.1.2		
19.08	Summarize incentive programs and benefits offered by lodging establishments.  	LAFS.910.W.4.10		
19.09	Interpret labor laws governing the lodging industry.  	LAFS.910.RI.3.8		
19.10	Explain need for communication between human resources department and front desk.  	LAFS.910.W.1.2		
20.0	Identify controller/finance functions. – The student will be able to:			
20.01	List jobs and duties in the controller/finance department. 	LAFS.910.W.1.2		
20.02	Describe importance of the controller/finance team and relationship to overall functions of lodging establishment. 	LAFS.910.SL.1.1		
20.03	Identify the documents that flow through the controller/finance department.  	LAFS.910.W.1.3		
20.04	Identify vocabulary and acronyms unique to the controller/ finance department.  	LAFS.910.L.3.6		
20.05	Examine the role of employee productivity in contributing to profit margin (bottom line).	LAFS.910.RI.1.1; LAFS.910.W.3.9		
20.06	Interpret and evaluate a budget of a lodging establishment. 	LAFS.910.W.1.2; LAFS.910.W.3.9		
20.07	Identify differences between revenue centers and cost centers.  	LAFS.910.L.3.6		
20.08	Explain need for communication between controller/finance department and front desk.  	LAFS.910.W.1.2		
21.0	Identify safety/security functions. – The student will be able to:			
21.01	List jobs and duties in the safety/security department.  	LAFS.910.W.1.2		
21.02	Describe importance of the safety/security team and relationship to overall functions of lodging establishment.  	LAFS.910.SL.1.1		
21.03	Identify the documents that flow through the safety/security department.  	LAFS.910.W.1.3		
21.04	Identify vocabulary and acronyms unique to the safety/ security department.  	LAFS.910.L.3.6		
21.05	Discuss importance of key control and safety deposit boxes.  	LAFS.910.SL.1.1		
21.06	Recognize guest safety and security issues (i.e., peepholes, smoke alarms, fire extinguishers).  	LAFS.910.L.3.6	SC.912.N.1.1	
21.07	Investigate laws pertaining to safety and security (i.e., ADA and OSHA).  	LAFS.910.RI.3.8	SC.912.N.1.4	
21.08	Identify safety issues pertaining to lodging organizations’ public areas (i.e., pool, stairwells, parking lots/garage, and exercise facilities).  	LAFS.910.W.1.1		
21.09	Develop a severe weather/hurricane preparedness plan.   	LAFS.910.W.1.2	SC.912.E.7.4; SC.912.E.7.5;
SC.912.E.7.6	
21.10	Diagram evacuation plan to include location of fire exit routes, emergency alarm locations, and stairwells.  	LAFS.910.W.1.3	SC.912.E.7.4; SC.912.E.7.5;
SC.912.E.7.6	
21.11	Explain functions of the public broadcasting system, emergency contact telephone numbers, and chain of command.  	LAFS.910.SL.1.1;
LAFS.910.W.1.2 		
21.12	Demonstrate lost and found procedures. 	LAFS.910.SL.1.1		
21.13	Simulate the use of walkie-talkies and other communication devices. 	LAFS.910.SL.1.1		
21.14	Explain need for communication between safety/security and front desk. 	LAFS.910.W.1.2		
22.0	Identify engineering/maintenance functions. – The student will be able to:			
22.01	List jobs and duties in the engineering department.  	LAFS.910.W.1.2		
22.02	Describe importance of the engineering team and relationship to overall functions of lodging establishment. 	LAFS.910.W.1.3		
22.03	Identify documents that flow through the engineering department.  	LAFS.910.L.3.4;
LAFS.910.RI.3.9 		
22.04	Identify vocabulary and acronyms unique to the engineering department. 	LAFS.910.L.3.4		
22.05	Communicate importance of follow-up actions and procedures between engineering and the front desk department. 	LAFS.910.SL.1.1		
22.06	Identify different types of maintenance (i.e., routine, emergency, scheduled).  	LAFS.910.L.3.4	SC.912.N.1.1;
SC.912.N.1.4	
22.07	Identify regulations and standards as they apply to the engineering department (e.g., innkeepers law (509), OSHA, ADA, etc.).  	LAFS.910.L.3.6		
22.08	Illustrate and label facility layout. 	LAFS.910.W.1.3		
22.09	Explain need for communication between engineering/ maintenance and front desk.  	LAFS.910.W.1.2		
23.0	Identify front desk functions. – The student will be able to:			
23.01	Create a table on the computer summarizing the activities in the four stages of the guest cycle. 	LAFS.910.W.1.2; LAFS.910.W.1.3	SC.912.N.1.1	
23.02	Describe importance of the front desk team and relationship to overall functions of lodging establishment.	LAFS.910.SL.1.1		
23.03	Identify documents that flow through the front desk department.  	LAFS.910.W.1.3		
23.04	Identify vocabulary and acronyms unique to the front desk department.  	LAFS.910.L.3.6		
23.05	Demonstrate ability to generate and distribute front desk reports.  	LAFS.910.SL.1.1		
23.06	Identify laws, regulations, and standards as they pertain to front desk operations.  	LAFS.910.RI.3.9		
23.07	Explain need for interdepartmental communication.  	LAFS.910.W.1.2		
24.0	Examine the guest cycle process. – The student will be able to:			
24.01	Explain and demonstrate pre-arrival procedures. 	LAFS.910.W.1.3		
24.02	Demonstrate process of greeting guest (body language, facial expression, guest acknowledgment). 	LAFS.910.SL.1.1		
24.03	Simulate guest registration process. 	LAFS.910.SL.1.1		
24.04	Prepare and complete the guest departure process. 	LAFS.910.W.1.3		
24.05	Simulate the four stages of the guest cycle by writing scripts, acting out, and making a video of each stage.	LAFS.910.SL.1.1		
25.0	Practice responding to guest needs, requests, and concerns. – The student will be able to:			
25.01	Identify and classify guest requests.  Examine appropriate follow-up procedures.  	LAFS.910.RI.3.8;
LAFS.910.W.1.3 		
25.02	Recognize, compare, and contrast cultural differences. 	LAFS.910.W.2.6;
LAFS.910.W.3.8 		
25.03	Research and practice common phrases in various foreign languages that would be useful in the hospitality environment.	LAFS.910.W.3.7; LAFS.910.W.4.10		
25.04	Distinguish among types of guest complaints (i.e., attitudinal, mechanical, service related, unusual). 	LAFS.910.SL.1.1; LAFS.910.SL.2.4		
25.05	Predict outcomes and practice mediation techniques. 	MAFS.912.S-IC.2.6

LAFS.910.RI.2.6; LAFS.910.RI.3.8		
25.06	Demonstrate ability to convey hotel features, services, amenities, and special events to guests. 	LAFS.910.SL.1.1		
26.0	Operate front desk computer/office technology. – The student will be able to:			
26.01	Demonstrate computer knowledge (e.g., hardware, software, operating systems, and terminology). 	LAFS.910.SL.1.1		
26.02	Demonstrate proper keyboarding techniques. 	LAFS.910.SL.1.1		
26.03	Utilize word processing software to create career and industry related documents. 	LAFS.910.W.2.6		
26.04	Utilize spreadsheet software to enhance decision-making skills.  	LAFS.910.W.2.6		
26.05	Utilize database software to create a basic database.  Utilize presentation software to create a multimedia presentation. 	LAFS.910.SL.2.5		
26.06	Explain and utilize Internet fundamentals (e.g., e-mail, portals/search engines).	LAFS.910.W.1.2		
26.07	Identify and describe the function of technology based office equipment.  	LAFS.910.L.3.6;
LAFS.910.W.1.2 		

2016 – 2017 
Florida Department of Education
Student Performance Standards

Course Title: 		Hospitality and Tourism Internship 
Course Number: 	8845130
Course Credit:	1

NOTE: This course has been daggered for deletion with 2015-2016 being the last cohort of students permitted to enroll in the program. After 2015-2016, no new students may be enrolled in this program. Students already enrolled in the program may, at the District’s discretion, continue taking courses in the program until completion. 

Course Description:

The Hospitality and Tourism Internship course provides students the opportunity to demonstrate human relations, communications, and employability skills necessary for entry-level employment in the travel and tourism industry.  Additionally, it will enhance the instruction and competencies developed through classroom instruction.

Florida Standards	Correlation to CTE Program Standard #	
27.0	Methods and strategies for using Florida Standards for grades 11-12 reading in Technical Subjects for student success in Lodging Operations.		
27.01	Key Ideas and Details		
27.01.1	Cite specific textual evidence to support analysis of science and technical texts, attending to important distinctions the author makes and to any gaps or inconsistencies in the account.
LAFS.1112.RST.1.1		
27.01.2	Determine the central ideas or conclusions of a text; trace the text’s explanation or depiction of a complex process, phenomenon, or concept; provide an accurate summary of the text.
LAFS.1112.RST.1.2		
27.01.3	Follow precisely a complex multistep procedure when carrying out experiments, taking measurements, or performing technical tasks, attending to special cases or exceptions defined in the text.
LAFS.1112.RST.1.3		
27.02	Craft and Structure		
27.02.1	Determine the meaning of symbols key terms, and other domain-specific words and phrases as they are used in a specific scientific or technical context relevant to grades 11–12 texts and topics.
LAFS.1112.RST.2.4		
27.02.2	Analyze how the text structures information or ideas into categories or hierarchies, demonstrating understanding of the information or ideas.
LAFS.1112.RST.2.5		
27.02.3	Analyze the author’s purpose in providing an explanation, describing a procedure, or discussing an experiment in a text, identifying important issues that remain unresolved.
LAFS.1112.RST.2.6		
27.03	Integration of Knowledge and Ideas		
27.03.1	Integrate and evaluate multiple sources of information presented in diverse formats and media (e.g. quantitative data, video, multimedia) in order to address a question or solve a problem.
LAFS.1112.RST.3.7		
27.03.2	Evaluate the hypotheses, data, analysis, and conclusions in a science or technical text, verifying the data when possible and corroborating or challenging conclusions with other sources of information.
LAFS.1112.RST.3.8		
27.03.3	Synthesize information from a range of sources (e.g., texts, experiments, simulations) into a coherent understanding of a process, phenomenon, or concept, resolving conflicting information when possible.
LAFS.1112.RST.3.9		
27.04	Range of Reading and Level of Text Complexity		
27.04.1	By the end of grade 11, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] in the grades 11–CCR text complexity band proficiently, with scaffolding as needed at the high end of the range.
27.04.2	By the end of grade 12, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] at the high end of the grades 11–CCR text complexity band independently and proficiently.
LAFS.1112.RST.4.10		
28.0	Methods and strategies for using Florida Standards for grades 11-12 writing in Technical Subjects for student success in Lodging Operations.		
28.01	Text Types and Purposes		
28.01.1	Write arguments focused on discipline-specific content.
LAFS.1112.WHST.1.1		
28.01.2	Write informative/explanatory texts, including the narration of historical events, scientific procedures/experiments, or technical processes.
LAFS.1112.WHST.1.2		
28.02	Production and Distribution of Writing		
28.02.1	Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.
LAFS.1112.WHST.2.4		
28.02.2	Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience.
LAFS.1112.WHST.2.5		
28.02.3	Use technology, including the Internet, to produce, publish, and update individual or shared writing products in response to ongoing feedback, including new arguments or information.
LAFS.1112.WHST.2.6		
28.03	Research to Build and Present Knowledge		
28.03.1	Conduct short as well as more sustained research projects to answer a question (including a self-generated question) or solve a problem; narrow or broaden the inquiry when appropriate; synthesize multiple sources on the subject, demonstrating understanding of the subject under investigation.
LAFS.1112.WHST.3.7		
28.03.2	Gather relevant information from multiple authoritative print and digital sources, using advanced searches effectively; assess the strengths and limitations of each source in terms of the specific task, purpose, and audience; integrate information into the text selectively to maintain the flow of ideas, avoiding plagiarism and overreliance on any one source and following a standard format for citation.
LAFS.1112.WHST.3.8		
28.03.3	Draw evidence from informational texts to support analysis, reflection, and research.
LAFS.1112.WHST.3.9		
28.04	Range of Writing		
28.04.1	Write routinely over extended time frames (time for reflection and revision) and shorter time frames (a single sitting or a day or two) for a range of discipline-specific tasks, purposes, and audiences.
LAFS.1112.WHST.4.10		
29.0	Methods and strategies for using Florida Standards for grades 11-12 Mathematical Practices in Technical Subjects for student success in Lodging Operations.		
29.01	Make sense of problems and persevere in solving them.
MAFS.K12.MP.1.1		
29.02	Reason abstractly and quantitatively.
MAFS.K12.MP.2.1		
29.03	Construct viable arguments and critique the reasoning of others.
MAFS.K12.MP.3.1		
29.04	Model with mathematics.
MAFS.K12.MP.4.1		
29.05	Use appropriate tools strategically.
MAFS.K12.MP.5.1		
29.06	Attend to precision.
MAFS.K12.MP.6.1		
29.07	Look for and make use of structure.
MAFS.K12.MP.7.1		
29.08	Look for and express regularity in repeated reasoning.
MAFS.K12.MP.8.1		

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

Note:  This course is pending alignment in the following categories:  FS-M/LA and NGSSS-Sci.

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
30.0	Perform designated job skills. – The student will be able to:			
30.01	Perform tasks as outlined in the job performance skills plan.  			
30.02	Display an acceptable level of productivity and quality control. 			
30.03	Maintain appropriate records. 			
30.04	Demonstrate appropriate dress and grooming habits for the workplace environment.			
30.05	Research a company's products and services. 			
31.0	Demonstrate work ethics. – The student will be able to:			
31.01	Demonstrate effective written and oral communication and listening skills.  			
31.02	Demonstrate the ability to resolve customer, employee, and employee/employer problems and concerns using critical thinking and problem solving techniques.			
31.03	Demonstrate acceptable work habits and conduct in the workplace as defined by company policy.  			
31.04	Demonstrate legal and ethical behavior within the scope of job responsibilities.  			
31.05	Follow policies and procedures affecting safety, health, and well-being.  			
31.06	Exhibit behavior supporting and promoting cultural and ethnic diversity.  			
31.07	Demonstrate interpersonal skills that enhance team productivity and foster positive work ethics.  			

2016 – 2017 
Florida Department of Education
Student Performance Standards

Course Title: 	Lodging Applications 
Course Number: 	8830330
Course Credit:	1

NOTE: This course has been daggered for deletion with 2015-2016 being the last cohort of students permitted to enroll in the program. After 2015-2016, no new students may be enrolled in this program. Students already enrolled in the program may, at the District’s discretion, continue taking courses in the program until completion. 

Course Description:

The purpose of this course is to provide students with the skills and knowledge required for supervisory level and mid-management level employment in a wide variety of hospitality related industries.

Florida Standards	Correlation to CTE Program Standard #	
27.0	Methods and strategies for using Florida Standards for grades 11-12 reading in Technical Subjects for student success in Lodging Operations.		
27.01	Key Ideas and Details		
27.01.1	Cite specific textual evidence to support analysis of science and technical texts, attending to important distinctions the author makes and to any gaps or inconsistencies in the account.
LAFS.1112.RST.1.1		
27.01.2	Determine the central ideas or conclusions of a text; trace the text’s explanation or depiction of a complex process, phenomenon, or concept; provide an accurate summary of the text.
LAFS.1112.RST.1.2		
27.01.3	Follow precisely a complex multistep procedure when carrying out experiments, taking measurements, or performing technical tasks, attending to special cases or exceptions defined in the text.
LAFS.1112.RST.1.3		
27.02	Craft and Structure		
27.02.1	Determine the meaning of symbols key terms, and other domain-specific words and phrases as they are used in a specific scientific or technical context relevant to grades 11–12 texts and topics.
LAFS.1112.RST.2.4		
27.02.2	Analyze how the text structures information or ideas into categories or hierarchies, demonstrating understanding of the information or ideas.
LAFS.1112.RST.2.5		
27.02.3	Analyze the author’s purpose in providing an explanation, describing a procedure, or discussing an experiment in a text, identifying important issues that remain unresolved.
LAFS.1112.RST.2.6		
27.03	Integration of Knowledge and Ideas		
27.03.1	Integrate and evaluate multiple sources of information presented in diverse formats and media (e.g. quantitative data, video, multimedia) in order to address a question or solve a problem.
LAFS.1112.RST.3.7		
27.03.2	Evaluate the hypotheses, data, analysis, and conclusions in a science or technical text, verifying the data when possible and corroborating or challenging conclusions with other sources of information.
LAFS.1112.RST.3.8		
27.03.3	Synthesize information from a range of sources (e.g., texts, experiments, simulations) into a coherent understanding of a process, phenomenon, or concept, resolving conflicting information when possible.
LAFS.1112.RST.3.9		
27.04	Range of Reading and Level of Text Complexity		
27.04.1	By the end of grade 11, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] in the grades 11–CCR text complexity band proficiently, with scaffolding as needed at the high end of the range.
27.04.2	By the end of grade 12, read and comprehend literature [informational texts, history/social studies texts, science/technical texts] at the high end of the grades 11–CCR text complexity band independently and proficiently.
LAFS.1112.RST.4.10		
28.0	Methods and strategies for using Florida Standards for grades 11-12 writing in Technical Subjects for student success in Lodging Operations.		
28.01	Text Types and Purposes		
28.01.1	Write arguments focused on discipline-specific content.
LAFS.1112.WHST.1.1		
28.01.2	Write informative/explanatory texts, including the narration of historical events, scientific procedures/experiments, or technical processes.
LAFS.1112.WHST.1.2		
28.02	Production and Distribution of Writing		
28.02.1	Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.
LAFS.1112.WHST.2.4		
28.02.2	Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach, focusing on addressing what is most significant for a specific purpose and audience.
LAFS.1112.WHST.2.5		
28.02.3	Use technology, including the Internet, to produce, publish, and update individual or shared writing products in response to ongoing feedback, including new arguments or information.
LAFS.1112.WHST.2.6		
28.03	Research to Build and Present Knowledge		
28.03.1	Conduct short as well as more sustained research projects to answer a question (including a self-generated question) or solve a problem; narrow or broaden the inquiry when appropriate; synthesize multiple sources on the subject, demonstrating understanding of the subject under investigation.
LAFS.1112.WHST.3.7		
28.03.2	Gather relevant information from multiple authoritative print and digital sources, using advanced searches effectively; assess the strengths and limitations of each source in terms of the specific task, purpose, and audience; integrate information into the text selectively to maintain the flow of ideas, avoiding plagiarism and overreliance on any one source and following a standard format for citation.
LAFS.1112.WHST.3.8		
28.03.3	Draw evidence from informational texts to support analysis, reflection, and research.
LAFS.1112.WHST.3.9		
28.04	Range of Writing		
28.04.1	Write routinely over extended time frames (time for reflection and revision) and shorter time frames (a single sitting or a day or two) for a range of discipline-specific tasks, purposes, and audiences.
LAFS.1112.WHST.4.10		
29.0	Methods and strategies for using Florida Standards for grades 11-12 Mathematical Practices in Technical Subjects for student success in Lodging Operations.		
29.01	Make sense of problems and persevere in solving them.
MAFS.K12.MP.1.1		
29.02	Reason abstractly and quantitatively.
MAFS.K12.MP.2.1		
29.03	Construct viable arguments and critique the reasoning of others.
MAFS.K12.MP.3.1		
29.04	Model with mathematics.
MAFS.K12.MP.4.1		
29.05	Use appropriate tools strategically.
MAFS.K12.MP.5.1		
29.06	Attend to precision.
MAFS.K12.MP.6.1		
29.07	Look for and make use of structure.
MAFS.K12.MP.7.1		
29.08	Look for and express regularity in repeated reasoning.
MAFS.K12.MP.8.1		

Abbreviations: 
FS-M/LA = Florida Standards for Math/Language Arts
NGSSS-Sci = Next Generation Sunshine State Standards for Science

CTE Standards and Benchmarks	FS-M/LA	NGSSS-Sci	
32.0	Define and apply various management styles and leadership techniques. – The student will be able to:			
32.01	Compare and contrast autocratic, bureaucratic, democratic, and laissez-faire management styles. 	LAFS.1112.L.3.6;
LAFS.1112.RI.1.1 		
32.02	Apply the different management styles to a variety of front desk situations (i.e., financial transactions, personnel issues, guest relations). 	LAFS.1112.L.2.3		
32.03	Define empowerment; centralization and decentralization; Theory X, Theory Y, and Theory Z; transactional; and transformational as they apply to leadership.  	LAFS.1112.L.3.6		
32.04	Distinguish between management and leadership.  	LAFS.1112.L.3.4		
33.0	Define and evaluate role of effective team building. – The student will be able to:			
33.01	Assess characteristics of successful teams (i.e., mission statement, code of conduct, effective leadership).	LAFS.1112.W.3.9;
LAFS.1112.W.4.10		
33.02	Identify and discuss stages of team development (i.e., forming, storming, norming, performing, transforming).  	LAFS.1112.L.2.3; LAFS.1112.SL.1.1		
33.03	Discuss, apply, and evaluate brainstorming techniques.   	LAFS.1112.L.2.3; LAFS.1112.SL.1.1		
33.04	Compare and contrast positive and negative roles individuals play in a team situation.  	LAFS.1112.L.3.6;
LAFS.1112.RI.1.1 		
33.05	Explain how to work with individuals and specific behaviors to encourage team building.  	LAFS.1112.W.1.2		
33.06	Apply different team building techniques to front desk operations.	LAFS.1112.L.2.3		
33.07	Plan and carry out a themed special event in the department such as a student showcase or party. 	LAFS.1112.SL.1.1; LAFS.1112.W.1.3		
34.0	Analyze the laws, legislation, and regulations that affect the lodging industry. – The student will be able to:			
34.01	Identify, interpret, and apply applicable wage and hour laws.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4 	SC.912.N.1.1	
34.02	Identify, interpret, and apply laws affecting hiring practices.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4 	SC.912.N.1.1	
34.03	Identify, interpret, and apply labor relations laws.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4 	SC.912.N.1.1	
34.04	Identify, interpret, and apply public health and safety laws.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4 	SC.912.N.1.1	
34.05	Identify, interpret, and apply workers’ compensation laws.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4 	SC.912.N.1.1	
34.06	Identify, interpret, and apply the Innkeeper's Act.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4 	SC.912.N.1.1	
34.07	Identify, interpret, and apply the Civil Rights Act.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4	SC.912.N.1.1	
34.08	Identify, interpret, and apply company and/or franchise regulations.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4	SC.912.N.1.1	
34.09	Identify licenses and permits required to operate a lodging establishment.  	LAFS.1112.L.3.6	SC.912.N.1.1	
34.10	Discuss insurance requirements of a lodging establishment. 	LAFS.1112.SL.1.1	SC.912.N.1.1	
34.11	Investigate taxes affecting the lodging industry.  	MAFS.912.S-IC.2.6

LAFS.1112.RI.1.1		
34.12	Interpret laws affecting contractual agreements (i.e., sales receipt, voucher, vendors).	LAFS.1112.RI.3.8		
34.13	Research conservation and Green Initiatives in the hospitality industry (such as LEED, Leadership in Energy and Environmental Design).  	LAFS.1112.W.3.8; LAFS.1112.W.3.9	SC.912.L.17.1; SC.912.L.17.13;
SC.912.L.17.14; SC.912.L.17.16	
35.0	Describe and demonstrate personnel supervision techniques. – The student will be able to:			
35.01	Prepare a job description and task analysis for front desk agent position. 	LAFS.1112.W.1.2		
35.02	Conduct a job application interview. 	LAFS.1112.SL.1.1		
35.03	Establish recruiting and selection procedures to match applicants with job descriptions.  	MAFS.912.S-IC.2.6

LAFS.1112.W.1.3		
35.04	Prepare and maintain an employee work schedule.  	LAFS.1112.W.4.10		
35.05	Apply dispute resolution skills to the handling of staff grievances, conflicts, disputes, and/or complaints.   	LAFS.1112.L.2.3		
35.06	Recognize the need for and types of employee incentive programs.	LAFS.1112.RI.1.1;
LAFS.1112.W.1.1		
35.07	Design ways to appreciate/recognize outstanding employee behavior.  	LAFS.1112.W.1.2		
35.08	Demonstrate techniques for delegating responsibility and authority.  	LAFS.1112.SL.1.1		
35.09	Assess effectiveness of delegation techniques.  	MAFS.912.S-IC.2.6

LAFS.1112.RI.1.1; LAFS.1112.RI.2.5		
35.10	Conduct management-employee group discussions.  	LAFS.1112.SL.1.1		
36.0	Manage guest services. – The student will be able to:			
36.01	Prepare responses to typical guest requests.  	MAFS.912.S-IC.2.3; MAFS.912.S-IC.2.4; MAFS.912.S-IC.2.5; MAFS.912.S-IC.2.6

LAFS.1112.W.1.3		
36.02	Create appropriate follow-up procedures.  	MAFS.912.S-IC.2.3; MAFS.912.S-IC.2.4; MAFS.912.S-IC.2.5; MAFS.912.S-IC.2.6

LAFS.1112.W.1.3	SC.912.N.1.1	
36.03	Research and assemble information concerning the surrounding community. 	MAFS.912.S-IC.2.3; MAFS.912.S-IC.2.4; MAFS.912.S-IC.2.5; MAFS.912.S-IC.2.6

LAFS.1112.W.3.9		
36.04	Design a guest service policy. 	MAFS.912.S-IC.2.3; MAFS.912.S-IC.2.4; MAFS.912.S-IC.2.5; MAFS.912.S-IC.2.6

LAFS.1112.W.1.2	SC.912.L.17.1; SC.912.L.17.12; SC.912.L.17.13	
36.05	Design a comment card to evaluate guest service policies. 	MAFS.912.S-IC.2.3 MAFS.912.S-IC.2.4 MAFS.912.S-IC.2.5 MAFS.912.S-IC.2.6

LAFS.1112.W.1.2		
36.06	Forecast guest needs based on future trends and unusual events (i.e., Super Bowl, Olympics, natural disasters). 	MAFS.912.S-IC.2.3; MAFS.912.S-IC.2.4; MAFS.912.S-IC.2.5; MAFS.912.S-IC.2.6

LAFS.1112.W.1.1		
36.07	Discuss the specific needs of the business traveler.	MAFS.912.S-IC.2.3; MAFS.912.S-IC.2.4; MAFS.912.S-IC.2.5; MAFS.912.S-IC.2.6

LAFS.1112.SL.1.1		
37.0	Maintain accounting and information system. – The student will be able to:			
37.01	Define revenue, gross income, overhead, and profit.  	LAFS.1112.L.3.4		
37.02	Examine the main accounting tools used by the business office of a lodging establishment, such as income statements, ledgers, etc.  	LAFS.1112.W.1.1		
37.03	Explain procedures for handling Airline Reporting Corporation (ARC) traffic documents (i.e., tour orders, Miscellaneous Charge Orders [MCOs]). 	LAFS.1112.W.1.2		
37.04	Define a credit transaction and credit terms.  	LAFS.1112.L.3.6		
37.05	Prepare and interpret an invoice, a monthly statement, and a purchase order.  	LAFS.1112.W.4.10		
37.06	Post accounting information to an accounts receivable journal, a cash receipts journal, an accounts payable journal, and a disbursements journal. 			
37.07	Identify data, ratios, and formulas that can be used to forecast room availability, occupancy, and revenue.  			
37.08	Interpret room availability, occupancy, and revenue reports.  	LAFS.1112.RI.3.8;
LAFS.1112.SL.2.4 		
37.09	Identify elements of budget reports and how they can be used to analyze operations. 	LAFS.1112.L.3.6		
38.0	Describe the aspects of entrepreneurship. – The student will be able to:			
38.01	Define "entrepreneurship."  	LAFS.1112.L.3.6		
38.02	Describe importance of entrepreneurship as it relates to the lodging industry and the American economy.  	LAFS.1112.SL.1.1		
38.03	Discuss entrepreneurship as a career choice (e.g., characteristics, aptitudes, and skills necessary to be a successful entrepreneur). 	LAFS.1112.SL.1.1		
38.04	List advantages and disadvantages of business and franchise ownership.  	LAFS.1112.W.1.2		
38.05	Analyze risks and benefits involved in ownership of a lodging business.  	LAFS.1112.RI.1.1; LAFS.1112.W.3.9		
38.06	Practice business skills needed to operate a lodging business efficiently and effectively.	LAFS.1112.SL.1.1		
38.07	Develop a business plan for opening a lodging property. 	LAFS.1112.W.1.2; LAFS.1112.W.2.6		
38.08	Create an advertising campaign to promote your lodging property.	LAFS.1112.W.1.3; LAFS.1112.W.2.6		
38.09	Research and create a “Dream Design” such as a hotel, club, or Bed & Breakfast, describing the target market, design and amenities, food and beverage, staff needed to operate, and marketing ideas.  	LAFS.1112.W.1.2; LAFS.1112.W.2.6;
LAFS.1112.W.3.9		
39.0	Demonstrate the use of information technology within a lodging property. – The student will be able to:			
39.01	Explain importance and uses of information technology in the management of a lodging property.  	LAFS.1112.W.1.2		
39.02	Demonstrate proficiency with information technology as used in the lodging industry.	LAFS.1112.SL.1.1		
39.03	Utilize integrated software programs to facilitate staff training.  	LAFS.1112.RI.3.7; LAFS.1112.W.3.7		
39.04	Demonstrate proficiency with front office computer systems applications.	LAFS.1112.SL.1.1		

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Special Notes

The occupational standards and benchmarks outlined in this secondary program correlate to the standards and benchmarks of the postsecondary program with the same Classification of Instructional Programs (CIP) number.

Career and Technical Student Organization (CTSO)

DECA, an association of (secondary) marketing students, is the intercurricular career and technical student organization providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities as identified on the secondary student’s Individual Educational Plan (IEP) or 504 plan or postsecondary student’s accommodations’ plan to meet individual needs and ensure equal access.  Accommodations change the way the student is instructed.  Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems.  Documentation of the accommodations requested and provided should be maintained in a confidential file.

In addition to accommodations, some secondary students with disabilities (students with an IEP served in Exceptional Student Education (ESE)) will need modifications to meet their needs.  Modifications change the outcomes or what the student is expected to learn, e.g., modifying the curriculum of a secondary career and technical education course.  Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Some secondary students with disabilities (ESE) may need additional time (i.e., longer than the regular school year), to master the student performance standards associated with a regular Occupational Completion Point (OCP) or a Modified Occupational Completion Point (MOCP).  If needed, a student may enroll in the same career and technical course more than once.  Documentation should be included in the IEP that clearly indicates that it is anticipated that the student may need an additional year to complete an OCP/MOCP.  The student should work on different competencies and new applications of competencies each year toward completion of the OCP/MOCP.  After achieving the competencies identified for the year, the student earns credit for the course.  It is important to ensure that credits earned by students are reported accurately.  The district’s information system must be designed to accept multiple credits for the same course number for eligible students with disabilities.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml.