2016 – 2017
Florida Department of Education
Curriculum Framework 

Program Title:	Enterprise Resource Planning (ERP) Software Specialist
Career Cluster:	Information Technology

AS	
CIP Number	1511100508	
Program Type	College Credit	
Standard Length	63 credit hours	
CTSO	Phi Beta Lambda, BPA 	
SOC Codes (all applicable) 	11-3021 – Computer and Information Systems Managers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers such as an ERP specialist, ERP developer, ERP interface technician, ERP administrator, ERP database specialist, ERP designer, or ERP planner in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to enterprise resource software environments such as SAP, Oracle, PeopleSoft, MAPICS, Great Plains, and others.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is a planned sequence of instruction consisting of 63 credit hours.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate an understanding of Enterprise Resource Planning (ERP) and Electronic Business fundamentals.
02.0	Demonstrate proficiency in developing Electronic Resource Planning (ERP) systems solutions.
03.0	Demonstrate proficiency in Enterprise Resource Planning (ERP) technical functional requirements.
04.0	Demonstrate proficiency in Enterprise Resource Planning (ERP) project planning.
05.0	Demonstrate proficiency in Enterprise Resource Planning (ERP) project coordination.
06.0	Demonstrate proficiency in developing Enterprise Resource Planning (ERP) customer business function requirements.
07.0	Demonstrate competence in communications with Enterprise Resource Planning (ERP) customers.
08.0	Demonstrate proficiency in business and management processes.
09.0	Demonstrate proficiency with high-level computer programming languages as related to Enterprise Resource Planning (ERP) software.
10.0	Perform general organizational computing workplace competencies.
11.0	Demonstrate employability skills.
12.0	Demonstrate business communication skills.
13.0	Demonstrate professional development skills.

2016 – 2017
Florida Department of Education
Student Performance Standards

Program Title:	Enterprise Resource Planning (ERP) Software Specialist
CIP Number:		1511100508
Program Length:	63 credit hours
SOC Code(s):		11-3021

The AS degree requires the inclusion of a minimum of 15 credits of general education coursework according to SACS, and it must be transferable according to Rule 6A-14.030 (2), F.A.C.  At the completion of this program, the student will be able to:	
01.0	Demonstrate an understanding of enterprise resource planning (ERP) and electronic business fundamentals.  ̶   The student will be able to:	
01.01	Identify characteristics of the American enterprise system, electronic business (e-commerce), and ERP systems.	
01.02	List the types of large-scale business environments that ERP systems support.	
01.03	Understand ERP terminology.	
01.04	Describe how ERP uses a collection of software applications to manage the entire organization.	
01.05	Describe how ERP systems integrate sales, manufacturing, logistics, accounting and other enterprise business functions.	
01.06	Describe how ERP systems share common database and business analysis tools.	
01.07	Describe how e-commerce has changed society.	
01.08	Differentiate between the various e-commerce and ERP business models.	
01.09	Identify e-commerce market sectors.	
01.10	List factors that contribute to economic growth and impact supply and demand.	
01.11	Identify characteristics of different types of business ownership.	
02.0	Demonstrate proficiency in developing electronic resource planning (ERP) systems solutions.  ̶   The student will be able to:	
02.01	Research available enterprise solutions.	
02.02	Review evaluations of comparable ERP software programs and vendors.	
02.03	Compare collected data.	
02.04	Participate in demonstrations of ERP software programs.	
02.05	Assess hardware requirements.	
02.06	Assess software requirements.	
02.07	Analyze solution integration activities.	
02.08	Establish benchmarking and sizing criteria.	
02.09	Assist in identifying overall costs.	
02.10	Understand the difference and relationship between ERP and Customer Relation Management (CRM) software.	
02.11	List and compare implementation costs.	
02.12	List and compare training costs.	
03.0	Demonstrate proficiency in enterprise resource planning (ERP) technical functional requirements.  ̶   The student will be able to	
03.01	Demonstrate understanding of issues related to shared data and integrated databases.	
03.02	Design relational databases.	
03.03	Develop relational databases.	
03.04	Utilize database toolset – GUI.	
03.05	Exhibit working knowledge of query language.	
03.06	Develop an application that interfaces with a database.	
03.07	Create simple interfaces for data conversion between sources and systems.	
03.08	Design and develop interface between ERP modules and systems.	
03.09	Develop simple programs using ERP development tools.	
03.10	Create usable reports with writing tools and languages related to applicable ERP systems.	
03.11	Identify different operating system architectures.	
03.12	Identify networking protocols’ benefits and limitations.	
03.13	Document technical modifications to programs and systems.	
03.14	Exhibit proficiency in the concepts of distributed applications.	
04.0	Demonstrate proficiency in enterprise resource planning (ERP) project planning.  ̶   The student will be able to:	
04.01	Describe project planning fundamentals and concepts.	
04.02	Identify project stakeholders.	
04.03	Determine stakeholder needs.	
04.04	Determine stakeholder training requirements.	
04.05	Identify potential stakeholder conflicts of interest.	
04.06	Define the scope of a project.	
04.07	Create project timelines.	
04.08	Establish rules of communication between project stakeholders.	
04.09	Create approval plans.	
04.10	Create conflict resolution plans.	
04.11	Define and sequence tasks.	
04.12	Identify technology-related risks.	
04.13	Establish project hardware and software dependencies.	
04.14	Identify and assign project resources and materials.	
04.15	Budget resources.	
04.16	Identify training needs.	
04.17	Document project plan.	
04.18	Construct an implementation schedule for a large project.	
05.0	Demonstrate proficiency in enterprise resource planning (ERP) project coordination.  ̶   The student will be able to:	
05.01	Use workflow software tools.	
05.02	Identify and manage project resources.	
05.03	Identify and manage project risks.	
05.04	Collaborate with team members.	
05.05	Facilitate project changes.	
05.06	Participate in project implementation activities.	
05.07	Perform a detailed project analysis.	
05.08	Describe the scale and impact of the project on the organization.	
05.09	Identify how business process integration will change the relationships between traditional functional departments within the organization.	
05.10	Describe any role re-definement by function within the organization.	
05.11	Describe the cost and time parameters of the project an implementation schedule for a large project.	
06.0	Demonstrate proficiency in developing enterprise resource planning (ERP) customers’ business function requirements.  ̶   The student will be able to:	
06.01	Identify, document, and compile stakeholder requirement.	
06.02	Define the scope, objectives, and parameters of the project.	
06.03	Interview users and analyze their workflow systems and procedures.	
06.04	Identify integration points by department and process. 	
06.05	Describe the function and supporting activities for Joint Application Development (JAD) meeting.	
06.06	Describe the overall impact the project will have on the organization.	
06.07	Assist in identifying potential problem areas.	
06.08	Assist with user training.	
06.09	Identify solutions and methods to fulfill requirements.	
07.0	Demonstrate competence in communications with enterprise resource planning (ERP) customers.  ̶   The student will be able to:	
07.01	Summarize and document project overview.	
07.02	Create ERP design modules.	
07.03	Write program test scripts.	
07.04	Present design models.	
07.05	Coordinate activities and resources with all relevant departments.	
07.06	Schedule meetings.	
07.07	Create progress reports.	
07.08	Prepare boardroom presentations.	
07.09	Deliver and explain procedure to stakeholders.	
07.10	Act as a training intermediary for stakeholders.	
07.11	Identify and define long-term implications of system changes. 	
07.12	Explain the difference between outsourcing and in-house support.	
07.13	Apply effective customer relations.	
07.14	Describe techniques for keeping the customer informed.	
07.15	Demonstrate proper follow-up techniques.	
08.0	Demonstrate proficiency in business and management processes.   ̶  The student will be able to: 	
08.01	Identify forms of business and not-for-profit organizations.	
08.02	Describe basic functions within the typical business organization.	
08.03	Describe various forms of management hierarchies and organizational design.	
08.04	Identify the responsibilities and duties of managers by level or function within the organization.	
08.05	Contrast the operations and organizational form of small organizations and large enterprises.	
08.06	Describe the role of Information Technology in modern business management.	
08.07	Explain the interrelationships between business processes including marketing, production, finance, human resources.	
08.08	Identify software packages that support the business processes used by large enterprises.	
08.09	Describe the general accounting process.	
08.10	Interpret and use financial reports, budgets, and basic financial analysis techniques.	
08.11	Use productivity software to create spreadsheets, documents, reports, schedules, databases, and Internet communication.	
08.12	Describe the role of labor in modern business management.	
08.13	Describe the functions of human resource management.	
08.14	List the basic components of business contracts.	
09.0	Demonstrate proficiency with high-level computer programming languages as related to Enterprise Resource Planning (ERP) software.  ̶   The student will be able to:	
09.01	Describe the programming languages applicable to ERP software.	
09.02	Apply structured programming for a high-level program as related to ERP software.	
09.03	Write a program in a high-level language as related to ERP software.	
09.04	Identify and define associated system level concepts.	
09.05	Describe mid-range and mainframe computer environments that support ERP.	
10.0	Perform general organizational computing workplace competencies.  ̶   The student will be able to:	
10.01	Follow oral and written instructions.	
10.02	Prepare, outline, and deliver a short oral presentation.	
10.03	Prepare visual material to support an oral presentation.	
10.04	Interpret appropriate information from graphics, maps, or signs.	
10.05	Participate in group discussions as a member and as a leader.	
10.06	Apply effective time-management skills.	
10.07	Demonstrate self-motivation and responsibility to complete an assigned task.	
10.08	Identify issues contained within professional codes of conduct.	
10.09	Identify software licensing issues.	
10.10	Identify privacy issues.	
10.11	Identify encryption issues.	
10.12	Identify legal liability issues.	
10.13	Describe acceptable use policies for computer environment.	
10.14	Identify copyright issues.	
10.15	Apply principles and techniques for being a productive, contributing member of a team.	
10.16	Identify and use acceptable strategies for resolving conflict in the workplace.	
10.17	Identify techniques for stress management and prevention of job burnout.	
11.0	Demonstrate employability skills.  ̶   The student will be able to:	
11.01	Describe different job search methods, including online and traditional.	
11.02	Conduct a job search.	
11.03	Identify documents, which may be required when applying for a job interview.	
11.04	Complete a job application form correctly.	
11.05	Demonstrate competence in job interview techniques. 	
11.06	Identify acceptable work habits. 	
11.07	Demonstrate knowledge of the "Florida Right-To-Know Law" as recorded in Florida Statutes Chapter 442.	
12.0	Demonstrate business communication skills.  ̶   The student will be able to:	
12.01	Accurately fill out forms and create documents commonly used in business and industry.	
12.02	Read and understand graphs, charts, diagrams, and tables commonly used in this industry/occupation area.	
12.03	Read and follow written and oral instructions.	
12.04	Answer and ask questions coherently and concisely.	
12.05	Use correct grammar in written and oral communication.	
12.06	Demonstrate appropriate telephone communication skills. 	
12.07	Demonstrate appropriate verbal skills.	
12.08	Demonstrate appropriate listening skills.	
12.09	Demonstrate appropriate business etiquette skills.	
12.10	Use and follow ethical standards as related to ERP.	
13.0	Demonstrate professional development skills.  ̶  The student will be able to: 	
13.01	Identify corporate strategies and policies.	
13.02	Build mentor relationships.	
13.03	Identify industry trends and developments.	
13.04	Continue formal education.	
13.05	Network with industry professionals.	
13.06	Read industry journals and magazines.	
13.07	Attend seminars, workshops, and tradeshows.	
13.08	Obtain industry and field certifications as required for career advancement.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml