2016 – 2017
Florida Department of Education
Curriculum Framework 

Program Title:	Airline / Aviation Management
Career Cluster:	Transportation, Distribution and Logistics

CCC	
CIP Number	0649010403	
Program Type	College Credit Certificate (CCC)	
Standard Length	16 credit hours	
CTSO	SkillsUSA	
SOC Codes (all applicable) 	53-2021 – Air Traffic Controllers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Aviation Administration AS degree program (1649010402) and the Aviation Administration (60) AS degree program (1649010403).  

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Transportation, Distribution and Logistics career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Transportation, Distribution and Logistics career cluster. 

As part of the AS degrees Aviation Administration and Aviation Administration (60), the purpose of this certificate program is to prepare students who are seeking employment with a fast track in the aviation/airline fields.  Some of the students will able to obtain opportunities in the federal, state and local government aviation fields, while others will find opportunities in airline fields, such as initial entry level jobs in customer service and operations as well as lower to middle level management positions.  Others will find positions in supporting aviation entities, such as suppliers and service providers to airlines and government aviation agencies.  This program will benefit both students who do not have any other college experience, as well as those who have an associate or bachelor’s degree in another area and would like to acquire the specific skills in this area.

The content includes but is not limited to, communication skills, leadership skills, directing, planning and controlling, human relations and employability skills, marketing, legal issues and Federal Aviation Regulations.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate an understanding of basic aviation terminology and history.
02.0	Demonstrate an understanding of aviation operations practices, limitations and procedures.
03.0	Demonstrate an understanding of federal, state and other governmental laws, rules and policies as they relate to aviation.
04.0	Demonstrate an understanding of airline and airport management practices.
05.0	Demonstrate an understanding of aviation/airline marketing, customer service/sales, and reservations/ticketing.
06.0	Demonstrate employability skills.

2016 – 2017
Florida Department of Education
Student Performance Standards

Program Title:	Airline / Aviation Management
CIP Number:	0649010403
Program Length:	16 credit hours
SOC Code(s):		53-2021

This certificate program is part of the Aviation Administration AS degree program (1649010402) and the Aviation Administration (60) AS degree program (1649010403).  At the completion of this program, the student will be able to:	
01.0	Demonstrate an understanding of basic aviation terminology and history--The student will be able to:	
01.01	Explain the overall scope and breadth of the aviation industry including its impact on the economy.	
01.02	Distinguish the terms and vocabularies that are used in the aerospace and commercial aviation industry.	
01.03	Describe the history of technological, governmental, social and economic developments of aviation.	
01.04	Explain the different types and categories of aircraft in use in the industry by distinguishing and identifying:  Various wide body, narrow body types and general aviation aircraft. 	
01.05	Demonstrate an understanding of the oversight role of the Federal Government and its effect on the aviation industry. 	
02.0	Demonstrate an understanding of aviation operations practices, limitations and procedures--The student will be able to:	
02.01	Demonstrate knowledge of aircraft systems as they apply to flight operations, including engines, fuel, electrical, hydraulics, pneumatics, flight controls and avionics. 	
02.02	Understand the various factors of aircraft performance, including takeoff, enroute and landing limitations and weight and balance.	
02.03	Demonstrate knowledge of the function of flight operations, including pilot hiring, training, standards, safety issues, security issues, FAA and TSA regulations, documentation requirements, operations specifications, operating within the ATC system, and crew scheduling as well as flight attendant and aircraft dispatcher requirements.	
02.04	Describe maintenance operations and their role and effect on flight operations.	
02.05	Demonstrate an understanding of the role of the flight operations professional in the economic and planning functions.	
02.06	Explain FAA requirements such as flight standards, types of certificates, training and record keeping, surveillance, and investigations, as well as the operator’s response and its relationship with the FAA. 	
02.07	Describe the role of the National Transportation Safety Board in accident investigation, NASA’s role in aviation safety reporting systems and research, and industry-specific safety reporting programs.	
02.08	Demonstrate knowledge of the application of information technology systems in flight operations as they relate to flight planning systems, flight management systems, satellite communication and navigation systems, weight and balance, maintenance monitoring, and management information systems.	
03.0	Demonstrate an understanding of federal, state and other governmental laws, rules and policies as they relate to aviation--The student will be able to:	
03.01	Demonstrate knowledge of the history and foundations of the legal and court system in the United States as it pertains to development of aviation law and regulations.	
03.02	Explain the role and function of the U.S. DOT, FAA, TSA, and the NTSB as it relates to their legal responsibilities and authority.	
03.03	Demonstrate knowledge of airmen rights and responsibilities, negligence, FAA enforcement, immunity, and degrees of care.	
03.04	Explain state aviation law, relating to airports, fixed based operators, aircraft sales, registration, and taxation issues.	
03.05	Demonstrate knowledge of the legal matters relating to the aircraft manufacturing and airline industry, including warranties, products liability, negligence, accident litigation, labor, and consumer issues.	
03.06	Demonstrate knowledge of international air law, bilateral and multilateral agreements, international jurisdiction, and limits of liability and damages.	
03.07	Demonstrate knowledge of legal issues that relate to aviation security.	
04.0	Demonstrate an understanding of airline and airport management practices --The student will be able to:	
04.01	Describe how historical and current changes in competition, social factors, government policies, and technology affect aviation and airport management.	
04.02	Demonstrate understanding of organizational design and functional areas of an aviation business. 	
04.03	Demonstrate understanding of the various functions of an airport, including airside and landside operations and management, financial planning, airport master plans, environmental issues, and land use.	
04.04	Describe the factors of effective communication, leadership styles, and motivating employees in an aviation environment with an emphasis on individual performance.	
04.05	Demonstrate an understanding of labor relations contract negotiations, and the grievance process in an aviation environment, including issues specific to airline labor relations.	
04.06	Explain how strategic planning and control processes are used in the aviation industry.	
05.0	Demonstrate an understanding of aviation/airline marketing, customer service/sales, and reservations/ticketing--The student will be able to:	
05.01	Explain the Marketing Concept and how it differs from the Product and Sales Concepts.	
05.02	Analyze the various environmental factors that affect aviation/airline marketing.	
05.03	Demonstrate an understanding of market demographics, segmentation, methods of market research and analysis, and pricing strategies.	
05.04	Analyze why a customer buys a particular product or service.	
05.05	Explain the advantages and disadvantages of the media available for aviation industry advertising and promotion.	
05.06	Describe the factors of delivering quality customer service, why companies lose customer, and how to salvage a bad customer experience.	
05.07	Explain the principles of reservations, ticketing, internet sales, e-ticketing, and travel agency functions. 	
06.0	Demonstrate employability skills--The student will be able to:	
06.01	Describe positions available and requirements for careers in aviation administration.	
06.02	Describe qualification and certification requirements for careers in aviation administration.	
Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

SkillsUSA is the intercurricular career and technical student organization for providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:

http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml