2015 – 2016
Florida Department of Education
Curriculum Framework 

Program Title:	Workplace Essentials
Program Type:	Career Preparatory
Career Cluster:	Diversified Education

NOTE: This course has been daggered for deletion with 2014-2015 being the last cohort of students permitted to enroll in the program. After 2014-2015, no new students may be enrolled in the course.

PSAV	
Program Number	D988650	
CIP Number	10988650CP	
Grade Level	30, 31	
Standard Length	75 hours	
Teacher Certification	ANY FIELD WHEN CERT REFLECTS BACHELOR OR HIGHER
ANY VOC FIELD OR COVERAGE	
CTSO	ANY	
SOC Codes (all applicable) 	N/A	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	
Basic Skills Level	N/A	

Purpose

This course offers coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Diversified Education career cluster.  This program offers a broad foundation of knowledge and skills to prepare students for employment in their chosen occupational field.  

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Program Structure

This program is comprised of courses which have been assigned course numbers in the SCNS (Statewide Course Numbering System) in accordance with Section 1007.24 (1), F.S.  Career and Technical credit shall be awarded to the student on a transcript in accordance with Section 1001.44 (3)(b), F.S.

Common Career Technical Core – Career Ready Practices

Career Ready Practices describe the career-ready skills that educators should seek to develop in their students.  These practices are not exclusive to a Career Pathway, program of study, discipline or level of education.  Career Ready Practices should be taught and reinforced in all career exploration and preparation programs with increasingly higher levels of complexity and expectation as a student advances through a program of study. 

1. Act as a responsible and contributing citizen and employee. 

2. Apply appropriate academic and technical skills. 

3. Attend to personal health and financial well-being. 

4. Communicate clearly, effectively and with reason. 

5. Consider the environmental, social and economic impacts of decisions. 

6. Demonstrate creativity and innovation. 

7. Employ valid and reliable research strategies. 

8. Utilize critical thinking to make sense of problems and persevere in solving them. 

9. Model integrity, ethical leadership and effective management. 

10. Plan education and career path aligned to personal goals. 

11. Use technology to enhance productivity. 

12. Work productively in teams while using cultural/global competence. 

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Describe human relations skills necessary for success in the workforce.
02.0	Identify types of communication skills necessary for successful employment.
03.0	Identify types of mathematical skills necessary for successful employment.
04.0	Demonstrate mathematics knowledge and skills.
05.0	Demonstrate science knowledge and skills.
06.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
07.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas.
08.0	Describe the duties and responsibilities of a successful employee. 
09.0	Explain the importance of employability and entrepreneurship skills.
10.0	Use information technology tools.
11.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance. 
12.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment.
13.0	Describe the importance of professional ethics and legal responsibilities.
14.0	Demonstrate language arts knowledge and skills.
15.0	Solve problems using critical thinking skills, creativity and innovation.
16.0	Demonstrate personal money-management concepts, procedures, and strategies.
17.0	

2015 – 2016
Florida Department of Education
Student Performance Standards

Program Title:	Workplace Essentials
PSAV Number:	D988650

Course Number:  D988650
Occupational Completion Point:  N/A
Workplace Essentials – 75 Hours – SOC Code N/A	
01.0	Describe human relations skills necessary for success in the workforce--The student will be able to:	
01.01	Define punctuality, initiative, courtesy, loyalty, honesty, respect, responsibility, fairness, and trustworthiness.  	
01.02	Identify and discuss the role of an employee as a team member in the workplace.  	
01.03	Describe the use of teams in the workplace to increase productivity and product quality.  	
01.04	Discuss the importance of human relations to success in the workplace.  	
01.05	Define empathy, compassion, caring, enthusiasm, positive attitude, and self-motivation.  	
01.06	Explain the importance of working effectively with diverse populations.  	
01.07	Explain importance of self-management when minimum direction and supervision are given.  	
01.08	Describe ethical situations in the world of work.	
01.09	Describe importance and benefits of time management.  	
01.10	Identify and demonstrate steps necessary for solving problems and making decisions.  	
01.11	Analyze future consequences of current decisions.  	
01.12	Discuss the value of emotional self-control in the workplace	
01.13	Explain “conflict resolution” and “dispute resolution” techniques and apply to a simulated work related problem.  	
01.14	Identify and practice stress management and relaxation techniques.	
01.15	Discuss importance of practicing positive customer service skills.	
02.0	Identify types of communication skills necessary for successful employment--The student will be able to:	
02.01	Describe the importance of the proper use of grammar, vocabulary, and diction.  	
02.02	Identify the appropriate way to address people.  	
02.03	Identify appropriate conversation for work related settings.  	
02.04	Describe listening, speaking, and nonverbal skills necessary to determine customer needs.  	
02.05	List professional vocabulary appropriate for the work environment	
02.06	Demonstrate ability to communicate in a multicultural setting	
02.07	Identify and define commonly used customer service terms such as complaints, internal and external customers.  	
02.08	Demonstrate the ability to listen to, follow, and provide directions	
02.09	Demonstrate the placing/receiving of telephone calls in a businesslike manner. 	
02.10	Demonstrate ability to locate, understand, and interpret information found in trade manuals, schedules, charts, diagrams, tables of contents, indexes, labels, and Internet resources.  	
03.0	Identify types of mathematical skills necessary for successful employment--The student will be able to:	
03.01	Compute and compare gross pay, net pay, overtime pay, and specific payroll deductions.  	
03.02	Compute different methods of monetary compensation (e.g., annual salary, hourly wage, commission, piecework).  	
03.03	Calculate exemptions, deductions, and taxable income and use tax tables to prepare a federal income tax form.  	
03.04	Prepare a balanced budget based on income and expenses. 	
03.05	Describe importance of maintaining an accurate checkbook balance.  	
03.06	Identify mathematical skills used by employees in a variety of career fields (e.g., electricians and apply electrical formulas to calculate watts, amps, ohms, or volts).  	
04.0	Demonstrate mathematics knowledge and skills--The students will be able to:  	
04.01	Demonstrate knowledge of arithmetic operations.  	
04.02	Analyze and apply data and measurements to solve problems and interpret documents.  	
04.03	Construct charts/tables/graphs using functions and data.  	
05.0	Demonstrate science knowledge and skills--The students will be able to:  	
05.01	Discuss the role of creativity in constructing scientific questions, methods and explanations.  	
05.02	Formulate scientifically investigable questions, construct investigations, collect and evaluate data, and develop scientific recommendations based on findings.  	
06.0	Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives--The students will be able to:	
06.01	Employ leadership skills to accomplish organizational goals and objectives.  	
06.02	Establish and maintain effective working relationships with others in order to accomplish objectives and tasks.  	
06.03	Conduct and participate in meetings to accomplish work tasks.  	
06.04	Employ mentoring skills to inspire and teach others.  	
07.0	Use oral and written communication skills in creating, expressing and interpreting information and ideas--The students will be able to:	
07.01	Select and employ appropriate communication concepts and strategies to enhance oral and written communication in the workplace.  	
07.02	Locate, organize and reference written information from various sources.  	
07.03	Design, develop and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.  	
07.04	Interpret verbal and nonverbal cues/behaviors that enhance communication.  	
07.05	Apply active listening skills to obtain and clarify information.  	
07.06	Develop and interpret tables and charts to support written and oral communications.  	
07.07	Exhibit public relations skills that aid in achieving customer satisfaction.  	
08.0	Describe the duties and responsibilities of a successful employee--The student will be able to:	
08.01	Explain how to handle customer inquiries/complaints.  	
08.02	Explain how to handle difficult internal and external customers	
08.03	Explain how to interpret policies to internal and external customers.  	
08.04	Classify customer services according to nature and characteristics of the activity.  	
08.05	Review methods to resolve customer problems through clarifying and explaining policies and procedures.  	
08.06	Explain the importance of stress management and relaxation techniques as they relate to job performance.  	
08.07	Demonstrate an understanding of gender, age, disability, and cultural courtesy.  	
08.08	Describe workplace codes of professional/business conduct. 	
08.09	Explain the concepts of integrity, credibility, reliability, and perseverance.  	
08.10	List the responsibilities an employer has for his/her employees (ethical, social, legal.	
09.0	Explain the importance of employability and entrepreneurship skills--The students will be able to:	
09.01	Identify and demonstrate positive work behaviors needed to be employable.  	
09.02	Develop personal career plan that includes goals, objectives, and strategies.  	
09.03	Examine licensing, certification, and industry credentialing requirements.  	
09.04	Maintain a career portfolio to document knowledge, skills, and experience.  	
09.05	Evaluate and compare employment opportunities that match career goals.  	
09.06	Identify and exhibit traits for retaining employment.  	
09.07	Identify opportunities and research requirements for career advancement.  	
09.08	Research the benefits of ongoing professional development.  	
09.09	Examine and describe entrepreneurship opportunities as a career planning option.  	
10.0	Use information technology tools--The students will be able to:	
10.01	Use personal information management (PIM) applications to increase workplace efficiency.  	
10.02	Employ technological tools to expedite workflow including word processing, databases, reports, spreadsheets, multimedia presentations, electronic calendar, contacts, email, and internet applications.  	
10.03	Employ computer operations applications to access, create, manage, integrate, and store information.  	
10.04	Employ collaborative/groupware applications to facilitate group work.  	
11.0	Demonstrate the importance of health, safety, and environmental management systems in organizations and their importance to organizational performance and regulatory compliance--The students will be able to:	
11.01	Describe personal and jobsite safety rules and regulations that maintain safe and healthy work environments.  	
11.02	Explain emergency procedures to follow in response to workplace accidents.	
11.03	Create a disaster and/or emergency response plan.  	
12.0	Describe the roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment--The students will be able to: 	
12.01	Describe the nature and types of business organizations.  	
12.02	Explain the effect of key organizational systems on performance and quality. 	
12.03	List and describe quality control systems and/or practices common to the workplace.  	
12.04	Explain the impact of the global economy on business organizations.	
13.0	Describe the importance of professional ethics and legal responsibilities--The students will be able to:	
13.01	Evaluate and justify decisions based on ethical reasoning.  	
13.02	Evaluate alternative responses to workplace situations based on personal, professional, ethical, legal responsibilities, and employer policies.  	
13.03	Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace.  	
13.04	Interpret and explain written organizational policies and procedures. 	
14.0	Demonstrate language arts knowledge and skills--The students will be able to:  	
14.01	Locate, comprehend and evaluate key elements of oral and written information  	
14.02	Draft, revise, and edit written documents using correct grammar, punctuation and vocabulary.  	
14.03	Present information formally and informally for specific purposes and audiences.  	
15.0	Solve problems using critical thinking skills, creativity and innovation--The students will be able to:	
15.01	Employ critical thinking skills independently and in teams to solve problems and make decisions.  	
15.02	Employ critical thinking and interpersonal skills to resolve conflicts.  	
15.03	Identify and document workplace performance goals and monitor progress toward those goals.  	
15.04	Conduct technical research to gather information necessary for decision-making.  	
16.0	Demonstrate personal money-management concepts, procedures, and strategies--The students will be able to:	
16.01	Identify and describe the services and legal responsibilities of financial institutions.  	
16.02	Describe the effect of money management on personal and career goals.  	
16.03	Develop a personal budget and financial goals.  	
16.04	Complete financial instruments for making deposits and withdrawals.  	
16.05	Maintain financial records.  	
16.06	Read and reconcile financial statements.  	
16.07	Research, compare and contrast investment opportunities.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Special Notes

After successfully completing this course, there is an occupational completion point (OCP) reported based on the occupational area the student is employed in:

A.	Agriculture, Food and Natural Resources
B.	Architecture and Construction
C.	Arts, Audio/Video Technology and Communications
D.	Business, Management and Administration
E.	Education and Training
F.	Finance
G.	Government and Public Administration
H.	Health Science
I.	Hospitality and Tourism
J.	Human Services
K.	Information Technology
L.	Law, Public Safety and Security
M.	Manufacturing
N.	Marketing, Sales and Service
O.	Science, Technology, Engineering and Mathematics
P.	Transportation, Distribution, and Logistics Services

Note: Courses taken in the Energy Cluster should be reported in the Architecture and Construction (Electrical Line Service and Repair), or Manufacturing Career Cluster.

Definitions for reporting the occupational areas of the OCP’s above are:

Federal Career Cluster Title	Federal U.S. Department of Education (USDOE), Office of Vocational Technical Education (OVTE) Definition	
Agriculture, Food and Natural Resources	Planning and managing agriculture, food, fiber, and natural resources systems.  Production of agricultural commodities, including food, fiber, wood products, horticultural crops, and other plant and animal products.  Financing, processing, and marketing and distribution of agricultural products; farm production and supply and service industries; horticulture and landscaping services, and the use and conservation of land and water resources; development and maintenance of recreational resources.  It also includes mining and extraction operations and related environmental management services.	
Architecture and Construction	Designing, planning, managing, building, and maintaining physical structures and the larger built environment including roadways and bridges and industrial, commercial and residential facilities and building.	
Arts, Audio/Video Technology and Communications	Designing, producing, exhibiting, performing, writing, and publishing multimedia content including visual and performing arts and design, journalism, and entertainment services.	
Business, Management and Administration	Planning, managing, and providing administrative support, information processing, accounting, and human resource management services and related management support services.	
Education and Training	Planning, managing and providing education and training services, and related learning support services including assessment and library and information services.	
Finance	Planning, managing and providing banking, investment, financial planning, and insurance services.	
Government and Public Administration	Planning, managing and providing government legislative and administrative and regulatory services and related general purpose government services at the federal, state, and local levels.	
Health Science	Planning, managing, and providing diagnostic, therapeutic, and information and environmental services in health care.	
Hospitality and Tourism	Planning, managing, and providing lodging, food, recreation, convention and tourism, and related planning and support services such as travel-related services.	
Human Services	Planning, managing, and providing human services including social and related community services.	
Information Technology	Designing, developing, managing and supporting hardware, software, multimedia and systems integration services.	
Law, Public Safety and Security	Planning, managing, and providing judicial, legal, and protective services including professional and technical support services in the fire protection and criminal justice systems.	
Manufacturing	Planning, managing, and performing the processing of materials into intermediate or final products and related professional and technical support activities such as production planning and control, maintenance and manufacturing/process engineering.	
Marketing, Sales and Service	Planning, managing, and performing wholesaling and retailing services and related marketing and distribution support services including merchandise/product management and promotion.	
Science, Technology, Engineering and Mathematics	Planning, managing, and providing scientific research and professional and technical services (i.e., physical science, social science, engineering) including laboratory and testing services, and research and development services.	
Transportation, Distribution, and Logistics Services	Planning, management, and movement of people, materials, and goods by road, pipeline, air, rail, and water and related professional and technical support services such as transportation infrastructure planning and management, logistics services, mobile equipment and facility maintenance.	

NOTE:  There is a Cooperative Education Manual available on-line with guidelines for workplace experiences.  It can be accessed on the DOE Website at http://www.fldoe.org/core/fileparse.php/3/urlt/steps-manual.pdf.

Career and Technical Student Organization (CTSO)

Any CTSO is an intercurricular career and technical student organization(s) providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Cooperative Training – OJT

On-the-job training is appropriate but not required for this program.  Whenever offered, the rules, guidelines, and requirements specified in the OJT framework apply. 

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Note: postsecondary curriculum and regulated secondary programs cannot be modified.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml