2015 – 2016
Florida Department of Education
Curriculum Framework 

Program Title:	Information Technology Administration
Career Cluster:	Information Technology

CCC	
CIP Number	0511010307	
Program Type	College Credit Certificate (CCC)	
Program Length	18 credit hours	
CTSO	Phi Beta Lambda, BPA	
SOC Codes (all applicable) 	11-3021 – Computer and Information Systems Managers	
CTE Program Resources 	http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml	

Purpose

This certificate program is part of the Internet Services Technology AS degree program (1511080102).

A College Credit Certificate consists of a program of instruction of less than sixty (60) credits of college-level courses, which is part of an AS or AAS degree program and prepares students for entry into employment (Rule 6A-14.030, F.A.C.).

This program offers a sequence of courses that provides coherent and rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology career cluster. 

The content includes but is not limited to Internet, Intranet, and Extranet environments; installing and configuring Intranet and web-based resources.

Additional Information relevant to this Career and Technical Education (CTE) program is provided at the end of this document.

Standards

After successfully completing this program, the student will be able to perform the following:

01.0	Demonstrate proficiency with Internet structure, organization, and navigation.
02.0	Demonstrate understanding of networked environments, hardware and software.
03.0	Understand, install and configure computer hardware.
04.0	Understand, install and configure computer software.
05.0	Perform web design/development activities.
06.0	Perform web site management activities.
07.0	Perform e-commerce-related tasks.

2015 – 2016
Florida Department of Education
Student Performance Standards

Program Title:	Information Technology Administration
CIP Number:		0511010307
Program Length:	18 credit hours
SOC Code(s):		11-3021

This certificate program is part of the Internet Services Technology AS degree program (1511080102).  At the completion of this program, the student will be able to:	
01.0	Demonstrate proficiency with internet structure, organization, and navigation. – The student will be able to:	
01.01	Describe the origin of the Internet.	
01.02	Outline the history of the Internet.	
01.03	Describe Internet organization, such as the Internic, domains and requests for comments (RFCs).	
01.04	Describe the structure of the Internet.	
01.05	Differentiate between the Internet and the WWW.	
01.06	Define Internet push technologies, such as email marketing vs. Web page banner advertising.	
01.07	Differentiate among an Intranet site, an extranet site, and an Internet site.	
01.08	Characterize the role of the Internet in today's society.	
01.09	Describe several major ethical issues related to Internet use.	
01.10	Identify several legal issues related to Internet use.	
01.11	Identify several examples to show how the Internet has affected intellectual property rights.	
01.12	Identify several examples to show how the Internet has affected personal security and privacy.	
01.13	Describe the World Wide Web (WWW).	
01.14	Provide several examples to show how the WWW has affected our society.	
01.15	Demonstrate the use of typical file types and protocols (http:, ftp:, mailto:, gopher:, telnet:).	
01.16	Demonstrate the use of typical remote access mechanisms.	
01.17	Differentiate among all valid WWW file types.	
01.18	Differentiate among all WWW multimedia file types.	
01.19	Describe components of URL and their meanings (including types).	
01.20	Effectively use Internet tools and utilities such as e-mail, browsers, search engines, news groups, list serves, chat rooms, file transfers.	
01.21	Install and configure an Internet browser.	
01.22	Install and configure browser add-ons and plug-ins.	
01.23	Install and configure a newsgroup reader.	
01.24	Install and configure a chat group client.	
02.0	Demonstrate understanding of networked environments, hardware, and software. – The student will be able to:	
02.01	Give several advantages and disadvantages of networked and non-networked environments.	
02.02	Describe current network environments, such as peer-to-peer and client/server.	
02.03	Identify and discuss issues (such as security, privacy, redundancy) related to networked environments.	
02.04	Identify and discuss issues related to naming conventions for user-ids, e-mail, passwords, and network devices.	
02.05	List and define layers in the OSI and TCP/IP network protocol models.	
02.06	Identify and describe current relevant IEEE network standards.	
02.07	Illustrate typical network topologies.	
02.08	Identify advantages and disadvantages of each topology.	
02.09	Describe the major functions of LAN hardware protocols such as Ethernet, token ring, FDDI, and arcnet.	
02.10	Describe LAN software protocols such as IPX/SPX, TCP/IP, and NetBEUI.	
02.11	Discuss the nature of IP addresses and MAC addresses, and mapping between protocol addressing schemes.	
02.12	Describe the major functions of network server hardware and software components.	
02.13	Describe server hardware requirements.	
02.14	Describe the hardware needed for hosting a Web site.	
02.15	Identify a variety of specialized servers (e.g. proxy, e-mail, DHCP, Web).	
02.16	Describe the hardware requirements for specialized servers such as -mail, database.	
02.17	Describe the major functions of network client hardware components.	
02.18	Describe client hardware requirements.	
02.19	Differentiate between hardware used to implement different topologies such as token ring and Ethernet.	
02.20	Recognize and describe current cable technologies such as twisted-pair, coaxial, and fiber optic, and identifying issues associated with plenum verses non-plenum cable plants.	
02.21	Describe current wireless technologies such as satellite, microwave, spread spectrum RF, and infrared.	
02.22	Identify advantages and disadvantages of wireless and cable technologies.	
02.23	Cite appropriate uses of wireless and cable technologies.	
02.24	Describe the major functions of network connectivity hardware, such as hubs, repeaters, bridges, routers, switches, and gateways.	
02.25	Describe the hardware needed to connect a LAN to the Internet.	
02.26	Describe the function of network storage devices and other peripherals (e.g., RAID, CD towers, printers, fax machines, scanners, printer/fax/copiers, imaging devices, and document center equipment).	
02.27	Compare and contrast major functions and features of current network operating systems (including directory services).	
02.28	Differentiate between telecommunications and data communications.	
02.29	Compare and contrast digital communications lines and cable characteristics (e.g., ISDN, DSL, T-1 and T-3).	
03.0	Understand, install and configure computer hardware. – The student will be able to:	
03.01	Explain the use of binary numbers to represent instructions and data.	
03.02	Describe the hardware implications of the use of binary representation of instructions and data.	
03.03	Convert numbers among decimal, binary, and hexadecimal representation.	
03.04	Perform binary arithmetic.	
03.05	Identify various coding schemes (ASCII).	
03.06	Discuss various data types (signed and unsigned integers, floating point).	
03.07	Identify the major hardware platforms.	
03.08	Describe distinguishing features of the major hardware platforms.	
03.09	Describe the functions of major hardware components of a computer system.	
03.10	Recognize and correctly identify computing hardware components.	
03.11	Describe emerging hardware technologies and discuss their potential impact.	
03.12	Implement proper procedures for handling and safeguarding equipment.	
03.13	Perform preventive maintenance tasks on microcomputer systems.	
03.14	Describe procedures for proper disposal of computer components.	
03.15	Set up and configure systems and peripherals.	
03.16	Set up BIOS.	
03.17	Install and configure storage and I/O device interfaces.	
03.18	Install and configure multimedia devices and interfaces.	
03.19	Install and configure network interface cards.	
04.0	Understand, install and configure computer software. – The student will be able to:	
04.01	Describe the functions and major components (BIOS, task management) of a computer operating system.	
04.02	Identify current operating systems and describe their important features.	
04.03	Use an operating system for activities such as data and file management.	
04.04	Identify current systems utilities and describe their functions.	
04.05	Use system software to perform routine maintenance tasks such as backup, hard drive defragmentation.	
04.06	Use operating systems of different brands and platforms.	
04.07	Use both stand-alone operating systems and network operating systems.	
04.08	Create, use, and maintain system configuration files.	
04.09	Describe the major features and functions of the major categories of applications software (e.g., word processing, database, spreadsheet, presentation, e-mail, browsers).	
04.10	Use basic features of office productivity software.	
04.11	Learn to perform independently (previously untaught) tasks using office productivity software.	
04.12	Use software produced by multiple vendors.	
04.13	Transmit and exchange data in a multiple vendor software environment.	
04.14	Install and configure a microcomputer operating system.	
04.15	Describe procedures for uninstalling operating system software.	
04.16	Install and configure system software.	
04.17	Install and configure applications software.	
04.18	Configure software for accessibility by disabled individuals.	
04.19	Install and configure applications software upgrades.	
04.20	Describe modifications necessary to an operating system (such as modifying parameters, how to handle conflicting interrupts) when installing, configuring and upgrading typical applications software.	
04.21	Install and configure client software for connecting to LANs, WANs, and the Internet (e.g., network client, WWW browser, terminal emulation, file transfer).	
04.22	Install and configure client software for client/server and network-based applications (e.g., email, videoconferencing, database).	
04.23	Install internetworking applications on a server and configure clients for network access.	
04.24	Describe the major functions of network client software components.	
04.25	Install and configure client software on multiple hardware platforms.	
04.26	Install and configure drivers for NICs and network peripherals (including printers).	
04.27	Configure the client to support multiple protocols.	
04.28	Install and configure client/server applications such as email, scheduling on a server.	
04.29	Install and configure network-based services such as videoconferencing, integrated voicemail/email/fax, large document storage and retrieval.	
05.0	Perform web design/development activities. – The student will be able to:	
05.01	Create a Web database interface.	
05.02	Discuss the issue of ODBC compliance.	
06.0	Perform web site management activities. – The student will be able to:	
06.01	Describe the process of obtaining an Internet domain address.	
06.02	Register an Internet site.	
06.03	Notify appropriate external search engines of the Web site.	
06.04	Compare features of currently available site management tools.	
06.05	Install and configure Web site management software.	
06.06	Create and maintain a Web site using a Web management tool.	
06.07	Implement appropriate Web site security measures.	
06.08	Use and evaluate the results of a Web site visit-recording tool.	
07.0	Perform e-commerce-related tasks. – The student will be able to:	
07.01	Describe Web e-commerce.	
07.02	Analyze e-commerce models.	
07.03	Develop an e-commerce business plan.	
07.04	Develop e-commerce marketing plan.	
07.05	Identify components and procedures necessary to process credit card transactions.	
07.06	Integrate credit card transaction process.	
07.07	Implement shopping cart software.	
07.08	Set up and configure online catalog to market products. 	
07.09	Establish transaction storage and reporting system.	
07.10	Publish web site.	

Additional Information

Laboratory Activities

Laboratory investigations that include scientific inquiry, research, measurement, problem solving, emerging technologies, tools and equipment, as well as, experimental, quality, and safety procedures are an integral part of this career and technical program/course. Laboratory investigations benefit all students by developing an understanding of the complexity and ambiguity of empirical work, as well as the skills required to manage, operate, calibrate and troubleshoot equipment/tools used to make observations. Students understand measurement error; and have the skills to aggregate, interpret, and present the resulting data. Equipment and supplies should be provided to enhance hands-on experiences for students.

Career and Technical Student Organization (CTSO)

Phi Beta Lambda and Business Professionals of America (BPA) are the intercurricular career and technical student organizations providing leadership training and reinforcing specific career and technical skills.  Career and Technical Student Organizations provide activities for students as an integral part of the instruction offered.  The activities of such organizations are defined as part of the curriculum in accordance with Rule 6A-6.065, F.A.C.

Accommodations

Federal and state legislation requires the provision of accommodations for students with disabilities to meet individual needs and ensure equal access. Postsecondary students with disabilities must self-identify, present documentation, request accommodations if needed, and develop a plan with their counselor and/or instructors. Accommodations received in postsecondary education may differ from those received in secondary education. Accommodations change the way the student is instructed. Students with disabilities may need accommodations in such areas as instructional methods and materials, assignments and assessments, time demands and schedules, learning environment, assistive technology and special communication systems. Documentation of the accommodations requested and provided should be maintained in a confidential file.

Additional Resources

For additional information regarding articulation agreements, Bright Futures Scholarships, Fine Arts/Practical Arts Credit and Equivalent Mathematics and Equally Rigorous Science Courses please refer to:
http://www.fldoe.org/academics/career-adult-edu/career-tech-edu/program-resources.stml