How to File a Complaint

Student Complaints

In compliance with federal guidelines, each of Florida’s Community Colleges has a process for resolving complaints internally. Before contacting the Florida Community Colleges Ombudsman office, please read your college catalog which provides instructions for filing complaints. Students are encouraged to work through the internal appeals process at their institution. If you feel that your complaint has not been addressed satisfactorily at your local institution after exhausting the college’s appeal process, you may contact the following for further assistance.

For civil rights complaints, please contact:
Office of Equity and Access
Florida Department of Education
1432 Turlington Building, 325 West Gaines St.
Tallahassee, Florida 32399-0400
Phone: (850) 245-0511
Fax: (850) 245-9551

For disability complaints, please contact:
Ms. Amy Albee
Coordinator of Outreach & Access
Division of Community Colleges

For all other complaints, please contact:
Mr. Andrew Myers
External Affairs Coordinator
Division of Community Colleges

Employee Complaints

Florida’s Community Colleges are governed locally. We encourage community college employees to resolve complaints internally.

Employees are encouraged to work through the internal appeals process at their institution. If you feel that your complaint has not been addressed satisfactorily at your local institution after exhausting the college’s appeal process, you may contact the following for further assistance:
Mr. Andrew Myers
External Affairs Coordinator
Division of Community Colleges

If you feel that you have been discriminated against, you may file a complaint with the Florida Commission on Human Relations:
http://fchr.state.fl.us/complaints__1/employment

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