Score Verification Sessions

FTCE/FELE Questions?

To register or to obtain specific information, visit or call FTCE/FELE Customer Service toll-free at 866-613-3281 8 a.m.–6 p.m., Mon.– Fri., excluding holidays. (The Automated Information System is available by phone 24 hours daily.)

Score Verification Sessions

If you receive a non-passing score within 10 scale score points of the passing scale score of 200, you may request an appointment for a score verification session. Score verification sessions allow examinees the opportunity to review items answered incorrectly and to submit scoring challenges. Sessions are held at selected computer-based testing centers, and appointments are available on weekdays and on Saturdays. These sessions are not intended as study sessions for future tests; they are for the purpose of allowing examinees to confirm correct scoring of their exams.

During the score verification session, you will have an opportunity to challenge test items that you believe have a scoring error. All challenges will be reviewed by the Department, and a response is mailed by the Department within 30 days (due to weekends and holidays, factor an additional 7 days for your response to arrive). If you do not agree with the Department’s response, you have the opportunity to request an administrative hearing in accordance with the provisions of Section 120.57, Florida Statutes.

Requesting a session. Registration for a score verification session can be made 24 hours a day, 7 days a week via the score verification session webpage.

Payment. There is a nonrefundable $75 charge to attend a score verification session. Payment must be made at the time of registration using a credit card (VISA or MasterCard only) or a debit or check card that carries the VISA or MasterCard logo and can be used without the entry of a personal identification number (PIN).