Module E: Workplace Skills
Many employers have been asked over the years to list the most important skills and characteristics they look for when hiring new employees. Among the more common answers are good communication skills, positive attitude, and the ability to be dependable, punctual, and responsible. Personal characteristics which are important include dressing properly, being polite, and displaying self-confidence. Employers have identified the personal qualities and skills that are needed to be successful in the workplace. These qualities and skills include:
- Self awareness – in relation to interests, abilities, values, and skills
- Career awareness – knowing what career opportunities exist and what is required to pursue them
- Career decision- making skills
- Problem - solving
- Presentation skills
- Ability to learn new ways of doing things
- Job search skills including resume writing, preparing job applications, and interviewing
- Attitude Counts (PDF, 77KB)
- Identifying Personal Workplace Qualities (PDF, 29KB)
- Team Work (PDF, 70KB)
- The Toothpick Factory (PDF, 133KB)
- Attitude - The way you think, feel, and do. You can have positive and negative attitudes.
- Career Management Skills – Identifying your values, skills, interests, passions, and goals, and connecting to careers, having adequate self-esteem to take charge of our career planning and decision-making, understanding how work effects lifestyle, and understanding how continuous learning impacts job opportunities.
- Conflict Resolution – Actions that include confronting the conflict or problem, communicating with the other person or group, and deciding an acceptable outcome.
- Interpersonal Skills – how you get along with others. It may involve responding appropriately to the needs, feelings, and capabilities of different people in different situations; being tactful, compassionate and sensitive; and treating others with respect.
- Personality traits - the qualities and characteristics that shape a person's unique character and identity.
- Time Management – choosing how to spend one’s time and creating a schedule for one’s choices. Deciding when to do homework and study, preparing for a test, going to school, and planning activities after school and the weekend require time management skills.
- Work ethic - usually associated with people who work hard and do a good job.
- Glossary in PDF format (PDF, 12KB)